78:@0.048387:0.056159:0.063172:0.056159:0.063172:0.047246:0.048387:0.047246:0.007056:0.007728
Corporate governance report:@0.674983:0.058552:0.904742:0.058552:0.904742:0.047968:0.674983:0.047968:0.010423:0.010167:0.006560:0.010327:0.010167:0.006640:0.008906:0.006464:0.008986:0.005299:0.010423:0.010247:0.009066:0.009066:0.006640:0.010167:0.008986:0.010167:0.008060:0.009066:0.006049:0.006352:0.008858:0.010087:0.009752:0.006624:0.006209
Through the regular review of the risk register and the :@0.047967:0.102144:0.439475:0.102144:0.439475:0.091560:0.047967:0.091560:0.008364:0.009034:0.005363:0.009353:0.009034:0.009162:0.009034:0.005586:0.005411:0.009210:0.008348:0.006097:0.005554:0.008060:0.009162:0.008826:0.003863:0.007901:0.005379:0.006049:0.005554:0.008348:0.007645:0.003863:0.008348:0.011540:0.005108:0.009353:0.004756:0.005299:0.005411:0.009034:0.008156:0.006049:0.005379:0.003863:0.006464:0.007645:0.005634:0.005299:0.008060:0.009162:0.003863:0.006560:0.005203:0.008156:0.005379:0.005634:0.007805:0.008571:0.008986:0.006049:0.005411:0.008699:0.008060:0.004373
assessment of the controls and  required treatments :@0.048387:0.117526:0.418060:0.117526:0.418060:0.106941:0.048387:0.106941:0.008124:0.006767:0.006767:0.008156:0.006767:0.006767:0.013519:0.008348:0.009034:0.005219:0.005634:0.009353:0.004756:0.004788:0.005411:0.009034:0.008156:0.006049:0.007374:0.009002:0.009034:0.005155:0.005554:0.009066:0.003863:0.006767:0.005507:0.007805:0.008571:0.008986:0.004373:0.002522:0.005299:0.007981:0.008986:0.008651:0.003863:0.005123:0.007981:0.008986:0.006049:0.005411:0.005554:0.008348:0.008124:0.005411:0.013742:0.008348:0.009034:0.005411:0.006767:0.004373
we were able to look at how treatment plans have :@0.047547:0.133205:0.412847:0.133205:0.412847:0.122620:0.047547:0.122620:0.012434:0.008986:0.004788:0.011763:0.008651:0.005554:0.008731:0.006049:0.007901:0.008986:0.003863:0.007901:0.005203:0.005411:0.009130:0.006049:0.003863:0.008986:0.009353:0.007613:0.005299:0.008124:0.005155:0.005634:0.009497:0.009656:0.011923:0.004868:0.005411:0.005554:0.008603:0.008124:0.005411:0.014110:0.008348:0.009034:0.005411:0.005762:0.009162:0.003863:0.007821:0.008826:0.006767:0.005922:0.008651:0.007645:0.007230:0.007901:0.004373
contributed to any reduction of risk impact and/ :@0.048387:0.148585:0.395938:0.148585:0.395938:0.138001:0.048387:0.138001:0.007374:0.009353:0.009034:0.005235:0.005554:0.003863:0.009385:0.008747:0.005411:0.008348:0.009178:0.006049:0.005411:0.009034:0.005299:0.008124:0.008842:0.007725:0.005554:0.005554:0.008060:0.009401:0.008747:0.007374:0.005139:0.003863:0.009082:0.009034:0.005922:0.009353:0.004756:0.006049:0.005299:0.003863:0.006305:0.007566:0.006049:0.003863:0.013519:0.009162:0.008124:0.007166:0.005411:0.005507:0.007805:0.008651:0.009066:0.005969:0.004373
or likelihood of occurrence. One such risk where we :@0.048387:0.163966:0.423280:0.163966:0.423280:0.153382:0.048387:0.153382:0.008826:0.005299:0.006049:0.003863:0.003607:0.007645:0.008156:0.003863:0.003863:0.008571:0.009162:0.009066:0.009162:0.006464:0.009353:0.004756:0.005203:0.009353:0.007374:0.007374:0.009034:0.005554:0.005554:0.008348:0.009034:0.007374:0.008348:0.003464:0.006720:0.011683:0.008826:0.008060:0.006049:0.006560:0.008651:0.007135:0.008731:0.006464:0.005379:0.003863:0.006464:0.007645:0.004373:0.012003:0.009401:0.008651:0.005554:0.008810:0.004868:0.012178:0.008731:0.004373
reduced the risk score was :@0.048807:0.179407:0.240691:0.179407:0.240691:0.168823:0.048807:0.168823:0.005379:0.008060:0.009066:0.008826:0.007135:0.008060:0.009066:0.005634:0.005411:0.009210:0.008348:0.006097:0.005299:0.003863:0.006305:0.007566:0.005634:0.006767:0.006847:0.008986:0.005299:0.007981:0.004868:0.012098:0.008571:0.007135:0.004373
'NHS Resolution's core:@0.242339:0.179407:0.401338:0.179407:0.401338:0.168823:0.242339:0.168823:0.003198:0.012934:0.012009:0.008146:0.004459:0.009822:0.008066:0.006390:0.009072:0.003868:0.009407:0.005034:0.003948:0.008992:0.009582:0.003278:0.006390:0.004874:0.007140:0.008992:0.005624:0.007773
 :@0.401613:0.179407:0.405986:0.179407:0.405986:0.168823:0.401613:0.168823:0.004373
systems become obsolete1:@0.048370:0.194789:0.239623:0.194789:0.239623:0.184205:0.048370:0.184205:0.006470:0.008066:0.006390:0.005034:0.008146:0.015121:0.006390:0.004459:0.009327:0.008146:0.007316:0.009152:0.015201:0.008146:0.004794:0.009327:0.009407:0.006630:0.009247:0.004028:0.008322:0.005209:0.008322:0.008603
 which was previously :@0.233837:0.194789:0.393863:0.194789:0.393863:0.184205:0.233837:0.184205:0.005203:0.011843:0.009321:0.003863:0.007645:0.009321:0.005634:0.012098:0.008571:0.007135:0.006049:0.009066:0.005379:0.007981:0.007390:0.003863:0.008826:0.008731:0.006560:0.003863:0.007310:0.004373
captured as a strategic risk and de-escalated to :@0.048370:0.210171:0.387414:0.210171:0.387414:0.199587:0.048370:0.199587:0.007374:0.007917:0.009385:0.005235:0.008826:0.005554:0.008140:0.009401:0.005890:0.007725:0.006384:0.005714:0.006799:0.006049:0.006767:0.005411:0.005379:0.008124:0.005411:0.008348:0.009401:0.003863:0.007374:0.005698:0.005379:0.003863:0.006464:0.007645:0.005203:0.007805:0.008651:0.008986:0.006464:0.009162:0.008156:0.006209:0.008348:0.006432:0.007374:0.007837:0.003863:0.007821:0.005411:0.008108:0.009162:0.006049:0.005123:0.008986:0.004373
the Corporate Operational  Risk Register.:@0.047950:0.225850:0.332902:0.225850:0.332902:0.215265:0.047950:0.215265:0.005411:0.009034:0.008156:0.006049:0.009880:0.009529:0.005554:0.009385:0.009353:0.005554:0.008380:0.005411:0.008348:0.006065:0.011843:0.009385:0.008172:0.005554:0.008124:0.005139:0.003863:0.009353:0.009034:0.007901:0.003863:0.004373:0.002857:0.008906:0.003607:0.006305:0.007390:0.006464:0.008986:0.007725:0.008731:0.003607:0.006305:0.005044:0.007725:0.005123:0.003464
Where key issues have arisen we considered :@0.047547:0.247826:0.365666:0.247826:0.365666:0.237242:0.047547:0.237242:0.015211:0.009321:0.008348:0.005842:0.008348:0.006193:0.007725:0.008156:0.007470:0.005714:0.003607:0.006464:0.006384:0.008651:0.007901:0.006464:0.006049:0.008826:0.007901:0.007470:0.008060:0.005634:0.007901:0.005379:0.003863:0.006305:0.008156:0.008731:0.005634:0.012178:0.008826:0.006049:0.007135:0.009066:0.008826:0.006464:0.003863:0.008986:0.008060:0.005554:0.007965:0.009066:0.004373
whether the current controls in place could :@0.047547:0.263208:0.359218:0.263208:0.359218:0.252624:0.047547:0.252624:0.012019:0.009497:0.008651:0.005714:0.009401:0.008651:0.005794:0.005203:0.005411:0.009034:0.008156:0.005634:0.007374:0.009034:0.005554:0.005554:0.008523:0.009034:0.005411:0.005219:0.007374:0.009178:0.009034:0.005411:0.005299:0.009353:0.003671:0.006767:0.005586:0.003368:0.007901:0.006464:0.009066:0.003863:0.007725:0.007135:0.008060:0.006049:0.006975:0.008906:0.008651:0.003863:0.008731:0.004373
be strengthened to reduce the likelihood of a :@0.048807:0.278886:0.375370:0.278886:0.375370:0.268301:0.048807:0.268301:0.008571:0.007566:0.006049:0.006767:0.005411:0.005379:0.008348:0.009034:0.009162:0.005411:0.009034:0.008076:0.009034:0.008348:0.009162:0.006049:0.005411:0.009034:0.005714:0.005379:0.008060:0.009162:0.008826:0.007374:0.007917:0.005714:0.005411:0.009034:0.008076:0.006049:0.003863:0.003607:0.007645:0.008156:0.003863:0.003863:0.008571:0.009162:0.009066:0.009162:0.006464:0.009353:0.004756:0.005634:0.006464:0.004373
recurrence and major impact on the organisation.:@0.048807:0.294268:0.400859:0.294268:0.400859:0.283683:0.048807:0.283683:0.005379:0.008348:0.007198:0.009034:0.005331:0.005554:0.008140:0.009034:0.007103:0.008348:0.005938:0.007805:0.008651:0.008986:0.006464:0.013519:0.007901:0.003863:0.009162:0.005554:0.005953:0.003863:0.013519:0.009162:0.008124:0.007166:0.005411:0.005586:0.008571:0.008316:0.006049:0.005411:0.009034:0.008156:0.005634:0.009353:0.005554:0.009401:0.007949:0.009034:0.003863:0.006592:0.008124:0.005411:0.003863:0.009146:0.009034:0.003464
Risk appetite:@0.069724:0.347725:0.179872:0.347725:0.179872:0.336584:0.069724:0.336584:0.011509:0.004772:0.007829:0.009829:0.005628:0.009913:0.011257:0.011257:0.009829:0.007056:0.005208:0.006972:0.009089
The Board  has developed a statement of risk :@0.068967:0.367852:0.390310:0.367852:0.390310:0.357268:0.068967:0.357268:0.008364:0.008779:0.008348:0.005938:0.008651:0.008906:0.007725:0.005299:0.008986:0.004373:0.002426:0.008731:0.007725:0.006560:0.005634:0.009401:0.007901:0.007470:0.008156:0.003863:0.008986:0.009162:0.008060:0.009162:0.006049:0.006895:0.006464:0.006767:0.005586:0.008124:0.005411:0.008348:0.013742:0.008348:0.009210:0.005411:0.005251:0.009353:0.005187:0.005634:0.005203:0.003607:0.006384:0.007390:0.004373
appetite which  is reviewed and updated annually. :@0.069387:0.383234:0.424599:0.383234:0.424599:0.372650:0.069387:0.372650:0.008124:0.009178:0.009385:0.008172:0.005411:0.003863:0.005411:0.008076:0.004868:0.011763:0.009321:0.003863:0.007645:0.009321:0.004373:0.002426:0.003192:0.005714:0.006049:0.005379:0.008348:0.007438:0.003863:0.008348:0.011221:0.008348:0.009130:0.006464:0.007805:0.008571:0.008986:0.006464:0.009034:0.008938:0.009162:0.008124:0.005060:0.008348:0.009034:0.006384:0.008124:0.008507:0.008731:0.008651:0.007901:0.003863:0.003527:0.007470:0.003464:0.004373
The Board's approach is to minimise its exposure to :@0.068967:0.398615:0.437459:0.398615:0.437459:0.388031:0.068967:0.388031:0.008364:0.008779:0.008348:0.005938:0.008731:0.008906:0.007725:0.005299:0.008986:0.003671:0.006321:0.005634:0.008124:0.009098:0.009385:0.005315:0.009162:0.008124:0.007166:0.009034:0.006752:0.003192:0.005714:0.005203:0.005411:0.009130:0.005634:0.013742:0.003639:0.008826:0.003863:0.013439:0.003863:0.006560:0.008156:0.006049:0.003527:0.004868:0.006129:0.005634:0.008156:0.007326:0.009050:0.009353:0.006528:0.009034:0.005331:0.008156:0.005634:0.005123:0.008986:0.004373
risk in relation to the delivery of its operations and :@0.069723:0.414294:0.430697:0.414294:0.430697:0.403709:0.069723:0.403709:0.005299:0.003863:0.006305:0.007566:0.005634:0.003368:0.007981:0.006384:0.005379:0.008060:0.003863:0.007821:0.005203:0.003863:0.009082:0.008826:0.005634:0.005411:0.009130:0.005203:0.005411:0.009034:0.008156:0.005634:0.009162:0.008156:0.003863:0.003863:0.007310:0.008348:0.005347:0.007725:0.005123:0.009353:0.004756:0.006049:0.003527:0.004868:0.006129:0.005634:0.009353:0.009385:0.008348:0.005347:0.008124:0.005235:0.003863:0.009353:0.009034:0.006560:0.005634:0.007645:0.008491:0.008906:0.004373
compliance with good standards of governance.:@0.069387:0.429675:0.412293:0.429675:0.412293:0.419090:0.069387:0.419090:0.007374:0.009353:0.013742:0.009098:0.003863:0.003863:0.008124:0.009034:0.007119:0.008348:0.004756:0.011923:0.004038:0.005634:0.009401:0.006464:0.008826:0.008826:0.008906:0.008906:0.006464:0.006767:0.005155:0.008124:0.008842:0.009401:0.008124:0.005331:0.009401:0.006767:0.005507:0.009353:0.004756:0.005634:0.009401:0.009353:0.007645:0.008348:0.005554:0.009034:0.008124:0.009034:0.007374:0.008348:0.003464
The Board  recognised there are a number of :@0.068967:0.445059:0.388586:0.445059:0.388586:0.434474:0.068967:0.434474:0.008364:0.008779:0.008348:0.005938:0.008651:0.008906:0.007725:0.005299:0.008986:0.004373:0.002426:0.005379:0.008060:0.007135:0.009066:0.009066:0.008826:0.003863:0.006464:0.008060:0.009066:0.006049:0.005411:0.009034:0.008156:0.005554:0.008140:0.005634:0.007805:0.005299:0.007901:0.006049:0.006799:0.006464:0.009034:0.009034:0.013742:0.009098:0.008348:0.005554:0.005666:0.008906:0.004788:0.004373
initiatives underway simultaneously,  including::@0.069723:0.460500:0.396620:0.460500:0.396620:0.449916:0.069723:0.449916:0.003863:0.009034:0.003655:0.005411:0.003655:0.008124:0.005155:0.003863:0.007390:0.008156:0.006767:0.005491:0.009321:0.009241:0.009577:0.008348:0.005762:0.011843:0.008124:0.008012:0.005203:0.006767:0.003863:0.013487:0.009034:0.003655:0.005411:0.007949:0.009034:0.008348:0.009002:0.009034:0.006512:0.003863:0.007725:0.003192:0.004373:0.002522:0.003863:0.008731:0.007135:0.003863:0.008826:0.009401:0.003623:0.008826:0.009401:0.003464
•  The continued challenges with the :@0.069724:0.480989:0.337455:0.480989:0.337455:0.470405:0.069724:0.470405:0.006480:0.004373:0.007294:0.008364:0.008858:0.008348:0.005507:0.007374:0.009178:0.009034:0.005411:0.003863:0.008826:0.009034:0.008108:0.009401:0.006384:0.007374:0.009034:0.008124:0.003863:0.003863:0.008156:0.009034:0.009401:0.008108:0.006767:0.004916:0.011763:0.003863:0.005714:0.009321:0.006049:0.005411:0.008699:0.008060:0.004373
impact of the Covid-19 pandemic.:@0.088708:0.496371:0.331236:0.496371:0.331236:0.485787:0.088708:0.485787:0.003863:0.013519:0.009162:0.008124:0.007374:0.005171:0.005634:0.009353:0.004756:0.004788:0.005411:0.009034:0.008156:0.006049:0.009880:0.009609:0.007645:0.004118:0.009577:0.006384:0.008826:0.008060:0.006049:0.009385:0.007837:0.009034:0.009401:0.008108:0.013742:0.003639:0.007374:0.003464
•  Revising our delivery model for our services.:@0.069724:0.516920:0.398537:0.516920:0.398537:0.506336:0.069724:0.506336:0.006480:0.004373:0.008475:0.009162:0.007805:0.007230:0.003607:0.006384:0.003607:0.008491:0.008906:0.006464:0.009066:0.009034:0.005331:0.005634:0.009162:0.008060:0.003863:0.003863:0.007230:0.008156:0.005379:0.007470:0.005714:0.013104:0.008906:0.008986:0.007981:0.003863:0.005890:0.004996:0.009545:0.005554:0.005794:0.009162:0.008826:0.005379:0.005203:0.006767:0.007933:0.005379:0.007390:0.003863:0.007055:0.008060:0.006767:0.003464
•  Implementing a revised operating :@0.069724:0.537469:0.330176:0.537469:0.330176:0.526884:0.069724:0.526884:0.006480:0.004373:0.008124:0.004246:0.013567:0.009385:0.003639:0.008156:0.013519:0.008156:0.009034:0.005155:0.003863:0.008826:0.009401:0.006305:0.006799:0.006464:0.005123:0.007901:0.007230:0.003863:0.006305:0.007901:0.008906:0.006464:0.009066:0.009162:0.008156:0.005379:0.008124:0.005155:0.003863:0.008826:0.009162:0.004373
model for the claims function.:@0.088708:0.552851:0.301133:0.552851:0.301133:0.542266:0.088708:0.542266:0.013184:0.008906:0.008986:0.007981:0.003863:0.005459:0.004996:0.009880:0.005554:0.004948:0.005411:0.009034:0.008156:0.005634:0.007374:0.003863:0.007837:0.003863:0.013519:0.006767:0.005155:0.004996:0.009034:0.009321:0.007374:0.005411:0.003863:0.009561:0.009034:0.003464
•  Adopting  new ways of working with a :@0.069724:0.573340:0.366009:0.573340:0.366009:0.562756:0.069724:0.562756:0.006480:0.004373:0.006879:0.010295:0.009401:0.009353:0.009385:0.005411:0.003863:0.009034:0.009401:0.004373:0.002394:0.009401:0.008571:0.011923:0.004373:0.011923:0.008491:0.008060:0.007055:0.005634:0.009353:0.004756:0.004373:0.011763:0.009656:0.005554:0.008220:0.003863:0.009417:0.009656:0.005634:0.011763:0.003863:0.005714:0.009321:0.006464:0.006464:0.004373
hybrid model across the organisation.:@0.088708:0.588781:0.354092:0.588781:0.354092:0.578197:0.088708:0.578197:0.008571:0.007230:0.008986:0.005299:0.003863:0.008826:0.006464:0.013104:0.008906:0.008986:0.007981:0.003863:0.006305:0.007901:0.007135:0.005379:0.009162:0.006560:0.006767:0.005076:0.005411:0.009034:0.008156:0.005634:0.009353:0.005554:0.009401:0.007949:0.009034:0.003863:0.006592:0.008124:0.005411:0.003863:0.009146:0.009034:0.003464
•  An office move for our Leeds-based staff.:@0.069724:0.609271:0.381810:0.609271:0.381810:0.598686:0.069724:0.598686:0.006480:0.004373:0.006879:0.010502:0.009241:0.006049:0.009353:0.004996:0.004804:0.003863:0.007374:0.008348:0.006368:0.013280:0.008986:0.007310:0.007981:0.005203:0.004996:0.009880:0.005554:0.005363:0.009066:0.009034:0.005331:0.006049:0.007230:0.008060:0.007981:0.009066:0.006560:0.006129:0.008986:0.007805:0.006560:0.007981:0.009066:0.006464:0.006767:0.005411:0.007901:0.004996:0.004996:0.003464
•  The programme for replacing our core IT systems.:@0.069724:0.629819:0.440531:0.629819:0.440531:0.619235:0.069724:0.619235:0.006480:0.004373:0.007294:0.008364:0.008858:0.008348:0.005938:0.009385:0.005554:0.009082:0.009401:0.005379:0.008124:0.013471:0.013742:0.008092:0.005203:0.004996:0.009545:0.005554:0.006129:0.005299:0.007981:0.009162:0.003863:0.007821:0.007135:0.003863:0.008651:0.009162:0.006464:0.009162:0.008826:0.005379:0.005714:0.006975:0.008826:0.005299:0.007901:0.006464:0.003703:0.007230:0.005203:0.006767:0.007342:0.006560:0.005411:0.007949:0.013359:0.006560:0.003464
These present both challenges and opportunities. The :@0.068967:0.650309:0.444322:0.650309:0.444322:0.639724:0.068967:0.639724:0.007981:0.008571:0.007981:0.006560:0.007981:0.006049:0.008826:0.005299:0.007901:0.006464:0.007901:0.008571:0.005123:0.005634:0.008651:0.008651:0.004964:0.008395:0.006049:0.007135:0.008651:0.007805:0.003863:0.003527:0.007981:0.008731:0.009066:0.007981:0.006560:0.005634:0.007645:0.008491:0.008906:0.005634:0.008986:0.009066:0.009066:0.008986:0.005379:0.005203:0.008826:0.008826:0.003863:0.005123:0.003863:0.007981:0.006767:0.003224:0.006049:0.008060:0.008571:0.007981:0.004373
Board expects that management will plan for and :@0.069723:0.665750:0.415646:0.665750:0.415646:0.655166:0.069723:0.655166:0.008491:0.008571:0.007470:0.005123:0.008651:0.006049:0.007805:0.007055:0.008906:0.007981:0.006975:0.005203:0.006464:0.005299:0.005411:0.009034:0.008124:0.005235:0.005634:0.013742:0.007757:0.009034:0.007853:0.009162:0.008348:0.013327:0.008348:0.008699:0.005411:0.003910:0.011348:0.003863:0.003863:0.003863:0.006480:0.008731:0.003607:0.007470:0.008395:0.005299:0.004996:0.009353:0.005554:0.005044:0.007566:0.008316:0.008731:0.004373
appropriately resource these initiatives, while ensuring :@0.069387:0.681132:0.446737:0.681132:0.446737:0.670548:0.069387:0.670548:0.007805:0.008986:0.009066:0.005299:0.008986:0.009066:0.005299:0.003863:0.007645:0.005123:0.008060:0.003863:0.007230:0.005634:0.005299:0.007805:0.006384:0.008826:0.008571:0.005203:0.006975:0.007805:0.005203:0.005123:0.008651:0.007981:0.006560:0.007981:0.006049:0.003863:0.008491:0.003863:0.004964:0.003863:0.007645:0.005123:0.003863:0.007135:0.007981:0.006464:0.003272:0.005634:0.011540:0.009289:0.003863:0.004038:0.008348:0.005267:0.007805:0.008651:0.006464:0.008571:0.005299:0.003863:0.008491:0.008986:0.004373
that the health and well-being of our staff and core :@0.068967:0.696514:0.430197:0.696514:0.430197:0.685929:0.068967:0.685929:0.005411:0.009034:0.008124:0.005235:0.004373:0.005411:0.008779:0.008060:0.006049:0.008491:0.007901:0.007725:0.003863:0.004964:0.008571:0.006049:0.007566:0.008316:0.008731:0.005203:0.011093:0.008060:0.003863:0.003863:0.006049:0.009066:0.008156:0.003863:0.008651:0.009162:0.006049:0.009353:0.004756:0.004788:0.008986:0.008731:0.005299:0.004868:0.006767:0.005411:0.008124:0.004996:0.004996:0.005155:0.007566:0.008316:0.008731:0.006049:0.006895:0.008571:0.005123:0.007645:0.004373
operations are not compromised.  Confidence in our :@0.069387:0.711895:0.432612:0.711895:0.432612:0.701310:0.069387:0.701310:0.008986:0.008986:0.007981:0.005299:0.007805:0.005123:0.003863:0.008906:0.008651:0.006560:0.005634:0.007566:0.005203:0.007805:0.005634:0.008571:0.008906:0.005123:0.005203:0.007135:0.008906:0.013184:0.008906:0.005299:0.008986:0.013104:0.003863:0.006384:0.007981:0.008986:0.003272:0.004373:0.002426:0.009880:0.009018:0.009034:0.004820:0.003863:0.009401:0.008076:0.009034:0.007374:0.008124:0.006049:0.003272:0.007645:0.006049:0.008826:0.008571:0.005203:0.004373
ability to deliver core business is key to maintaining :@0.069387:0.727573:0.426610:0.727573:0.426610:0.716989:0.069387:0.716989:0.007805:0.008826:0.003607:0.003607:0.003607:0.005123:0.007310:0.004788:0.005044:0.008731:0.005634:0.008906:0.007901:0.003863:0.003527:0.007310:0.007981:0.005299:0.004788:0.006975:0.008906:0.005299:0.007901:0.005634:0.008906:0.008491:0.006384:0.003607:0.008491:0.007901:0.006305:0.006384:0.006049:0.003112:0.005379:0.006049:0.007310:0.007725:0.007135:0.005203:0.005044:0.008651:0.006049:0.013280:0.007725:0.003863:0.008571:0.005203:0.007805:0.003863:0.008491:0.003863:0.008571:0.009066:0.004373
our position as a trusted and effective organisation.:@0.069387:0.742954:0.424296:0.742954:0.424296:0.732370:0.069387:0.732370:0.008731:0.008571:0.005203:0.005714:0.008906:0.008826:0.006384:0.003607:0.005044:0.003607:0.008731:0.008491:0.005634:0.007470:0.006209:0.005714:0.006799:0.005299:0.005123:0.005299:0.008731:0.006560:0.005203:0.007981:0.009066:0.006049:0.007566:0.008316:0.008731:0.006049:0.008156:0.004996:0.004661:0.008156:0.007135:0.005411:0.003655:0.007390:0.008060:0.005203:0.008906:0.005379:0.009066:0.007901:0.008731:0.003863:0.006464:0.007901:0.005203:0.003863:0.008906:0.008826:0.003464
Business continuity:@0.049227:0.798967:0.214096:0.798967:0.214096:0.787825:0.049227:0.787825:0.011509:0.010921:0.007981:0.005124:0.010921:0.009745:0.007981:0.007981:0.006048:0.008821:0.011089:0.011005:0.007140:0.005208:0.011005:0.011005:0.005208:0.007140:0.009039
Effective business continuity arrangements continued :@0.049227:0.820519:0.431541:0.820519:0.431541:0.809935:0.049227:0.809935:0.008076:0.004996:0.004820:0.008348:0.007198:0.005411:0.003863:0.007645:0.008108:0.006049:0.009385:0.008587:0.006767:0.003655:0.008731:0.008156:0.006560:0.006767:0.005491:0.007374:0.009353:0.009321:0.005411:0.003863:0.009034:0.009034:0.003863:0.005411:0.007901:0.005203:0.008124:0.005554:0.005554:0.008124:0.009034:0.009640:0.008348:0.013918:0.008348:0.009210:0.005411:0.006767:0.005634:0.007374:0.009353:0.008810:0.005411:0.003655:0.009034:0.008699:0.008156:0.009401:0.004373
to be paramount for us during 2021/22 due to :@0.047967:0.836197:0.386596:0.836197:0.386596:0.825612:0.047967:0.825612:0.005411:0.009130:0.006049:0.008571:0.007566:0.006049:0.009385:0.008124:0.005554:0.008124:0.014014:0.009353:0.009210:0.009034:0.005411:0.005299:0.004996:0.009545:0.005554:0.005698:0.008316:0.006209:0.005634:0.009401:0.008571:0.005379:0.003863:0.008731:0.009162:0.006464:0.008603:0.008954:0.008603:0.008954:0.006225:0.008810:0.008603:0.006608:0.009066:0.008651:0.008060:0.005203:0.005123:0.008986:0.004373
the impacts of Covid-19 as well as an  IT-related :@0.047967:0.851577:0.387889:0.851577:0.387889:0.840993:0.047967:0.840993:0.005411:0.009034:0.008156:0.006464:0.003863:0.013439:0.009162:0.008124:0.007087:0.005411:0.006512:0.005634:0.009353:0.004756:0.005299:0.009880:0.009609:0.007645:0.004118:0.009577:0.006384:0.008826:0.008060:0.006049:0.007725:0.006384:0.004868:0.011540:0.008539:0.003863:0.003863:0.006464:0.007725:0.006384:0.005634:0.007390:0.008316:0.004373:0.002522:0.004038:0.007566:0.005794:0.005044:0.007645:0.003527:0.007390:0.004964:0.007566:0.008571:0.004373
outage in April 2022. We regularly review our :@0.048387:0.866959:0.379387:0.866959:0.379387:0.856375:0.048387:0.856375:0.009353:0.009034:0.005219:0.008124:0.009401:0.008092:0.006384:0.003272:0.007645:0.005634:0.010295:0.009194:0.005554:0.003863:0.003863:0.006384:0.008986:0.008986:0.008906:0.008986:0.003464:0.006193:0.015211:0.008571:0.006049:0.005554:0.008348:0.009114:0.009034:0.003655:0.008124:0.005315:0.003863:0.007486:0.005714:0.005554:0.008348:0.007645:0.003863:0.008523:0.011540:0.005267:0.008986:0.008731:0.005299:0.004373
departmental  Business Impact Assessments (BIAs), :@0.048387:0.882341:0.408133:0.882341:0.408133:0.871757:0.048387:0.871757:0.009401:0.008156:0.009385:0.008124:0.005554:0.005411:0.013535:0.008348:0.009034:0.005411:0.008124:0.003863:0.004373:0.002522:0.008906:0.008826:0.006767:0.003655:0.009034:0.008012:0.006767:0.006512:0.006049:0.004246:0.013311:0.009162:0.008124:0.006991:0.005411:0.004756:0.010502:0.006767:0.006767:0.008348:0.006767:0.006767:0.013742:0.008555:0.009034:0.005411:0.006767:0.005746:0.004613:0.008906:0.004246:0.009944:0.006767:0.004485:0.003464:0.004373
which take into account the changing external,  as :@0.047547:0.897781:0.409192:0.897781:0.409192:0.887197:0.047547:0.887197:0.011843:0.009321:0.003863:0.007645:0.009321:0.006049:0.005411:0.008124:0.008220:0.008348:0.006193:0.003863:0.008571:0.005123:0.008986:0.005714:0.008316:0.007374:0.007374:0.009704:0.009034:0.009034:0.005618:0.004788:0.005411:0.009034:0.008156:0.005634:0.007374:0.009034:0.008124:0.009034:0.009194:0.003863:0.009034:0.009401:0.005922:0.008348:0.007534:0.005411:0.008348:0.005730:0.009034:0.008348:0.003863:0.003464:0.004373:0.002490:0.007230:0.006049:0.004373
well as our own  internal, operating environment.:@0.047547:0.913221:0.396918:0.913221:0.396918:0.902637:0.047547:0.902637:0.011763:0.008571:0.003863:0.004038:0.006049:0.007725:0.006384:0.005714:0.009162:0.008826:0.005379:0.005634:0.009353:0.011540:0.009034:0.004373:0.002410:0.003863:0.009241:0.005411:0.008348:0.005554:0.009034:0.008124:0.003863:0.003464:0.006432:0.009353:0.009210:0.008348:0.005347:0.008124:0.005235:0.003863:0.009034:0.009194:0.006049:0.008348:0.009034:0.007645:0.003863:0.005554:0.009162:0.009034:0.013567:0.008348:0.009034:0.005411:0.003464
Lessons learnt from any business continuity events and :@0.048807:0.935378:0.441895:0.935378:0.441895:0.924794:0.048807:0.924794:0.007310:0.008156:0.006464:0.006560:0.008986:0.008826:0.006560:0.006049:0.003863:0.008348:0.008124:0.005554:0.009034:0.005411:0.004772:0.004996:0.005554:0.009018:0.013519:0.006464:0.008124:0.008763:0.007725:0.005634:0.009385:0.008587:0.006767:0.003655:0.008731:0.008156:0.006560:0.006767:0.005076:0.007374:0.009353:0.009321:0.005411:0.003863:0.009034:0.009034:0.003863:0.005411:0.007901:0.005203:0.008156:0.007470:0.008348:0.008699:0.005411:0.006767:0.005554:0.007645:0.008491:0.008906:0.004373
the BIAs have supported  us in  reviewing our business :@0.047967:0.950820:0.431415:0.950820:0.431415:0.940235:0.047967:0.940235:0.005411:0.009034:0.008156:0.006464:0.008826:0.004038:0.009992:0.006560:0.006049:0.008731:0.007725:0.007390:0.007981:0.005714:0.006767:0.008683:0.009385:0.009098:0.009162:0.005554:0.005203:0.008348:0.009130:0.004373:0.002522:0.008316:0.006209:0.006049:0.003272:0.007566:0.004373:0.002522:0.005554:0.008140:0.007645:0.003863:0.008060:0.011348:0.003863:0.008826:0.009401:0.006305:0.009162:0.008826:0.005379:0.006049:0.009066:0.008731:0.006560:0.003863:0.008651:0.008156:0.006464:0.006560:0.004373
continuity, crisis management and  pandemic plans.:@0.048387:0.966201:0.411484:0.966201:0.411484:0.955617:0.048387:0.955617:0.007374:0.009098:0.009034:0.005155:0.003863:0.008826:0.008826:0.003863:0.005203:0.007725:0.003192:0.006464:0.007135:0.005299:0.003863:0.006225:0.003863:0.006305:0.006049:0.013742:0.008124:0.009210:0.008124:0.009401:0.008603:0.013742:0.008523:0.009034:0.005411:0.005634:0.007805:0.008651:0.008986:0.004373:0.002426:0.009385:0.008124:0.009034:0.009162:0.008348:0.013742:0.003863:0.007374:0.005570:0.009162:0.003863:0.007566:0.008731:0.006560:0.003464
Management assurance:@0.489919:0.103397:0.693145:0.103397:0.693145:0.092256:0.489919:0.092256:0.017389:0.009913:0.011089:0.009913:0.011257:0.009997:0.016801:0.009913:0.011089:0.007140:0.005628:0.009829:0.007981:0.008065:0.011089:0.007224:0.009913:0.011089:0.008821:0.009089
NHS  Resolution's assurance arrangements bring :@0.489499:0.125246:0.830969:0.125246:0.830969:0.114662:0.489499:0.114662:0.010917:0.010423:0.007725:0.004373:0.002426:0.009241:0.008060:0.006560:0.008986:0.003863:0.008651:0.005411:0.003655:0.008986:0.008826:0.003671:0.006416:0.005634:0.008124:0.006767:0.006767:0.008842:0.005554:0.008124:0.009034:0.007103:0.008348:0.005938:0.008124:0.005554:0.005554:0.008124:0.009034:0.009401:0.008555:0.013742:0.008523:0.009034:0.005411:0.006767:0.006177:0.008731:0.005203:0.003607:0.008395:0.008731:0.004373
together governance and quality linked to our :@0.488743:0.140628:0.822057:0.140628:0.822057:0.130044:0.488743:0.130044:0.005411:0.009353:0.009593:0.008348:0.005411:0.009034:0.008539:0.005554:0.005283:0.009401:0.009353:0.007645:0.008348:0.005554:0.009034:0.008124:0.009034:0.007374:0.008348:0.005650:0.007805:0.008571:0.008986:0.006464:0.009401:0.008826:0.008124:0.003863:0.003863:0.005411:0.007725:0.005618:0.003863:0.003527:0.008731:0.007566:0.007981:0.009066:0.006049:0.005411:0.009130:0.005203:0.009162:0.008826:0.005379:0.004373
strategic objectives.  Its purpose is to ensure that :@0.489079:0.156009:0.835402:0.156009:0.835402:0.145425:0.489079:0.145425:0.006767:0.005411:0.005554:0.008124:0.005411:0.008348:0.009401:0.003863:0.007374:0.005108:0.009066:0.009162:0.003863:0.008060:0.007374:0.005219:0.003863:0.007390:0.008156:0.006767:0.003224:0.004373:0.002937:0.003863:0.004868:0.006129:0.005634:0.009385:0.008683:0.005379:0.009162:0.009066:0.006767:0.008012:0.006049:0.003368:0.005969:0.005203:0.005123:0.008986:0.005634:0.008348:0.008795:0.006767:0.008779:0.005554:0.008140:0.005299:0.005411:0.009034:0.008316:0.005411:0.004373
systems and  information are available to provide :@0.489079:0.171688:0.837476:0.171688:0.837476:0.161103:0.489079:0.161103:0.006767:0.007342:0.006560:0.005411:0.007949:0.013439:0.006767:0.005491:0.007805:0.008571:0.008986:0.004373:0.002522:0.003863:0.009034:0.004996:0.009162:0.005554:0.013742:0.008124:0.005411:0.003863:0.009082:0.009034:0.006001:0.007805:0.005299:0.007901:0.006049:0.008124:0.007645:0.007837:0.003863:0.003863:0.007901:0.009385:0.003639:0.008348:0.005092:0.005411:0.009130:0.006049:0.008986:0.005299:0.008826:0.007230:0.003863:0.008731:0.007901:0.004373
assurance on  identified strategic risks and that such :@0.489079:0.187070:0.860061:0.187070:0.860061:0.176485:0.489079:0.176485:0.008124:0.006767:0.006767:0.008842:0.005554:0.008124:0.009034:0.007103:0.008348:0.005938:0.008571:0.008395:0.004373:0.002522:0.003863:0.009082:0.008156:0.008826:0.005203:0.003863:0.004788:0.003863:0.008060:0.009162:0.006464:0.006767:0.005411:0.005379:0.008124:0.005411:0.008348:0.009401:0.003863:0.007374:0.005698:0.005299:0.003863:0.006305:0.007470:0.006464:0.005634:0.007805:0.008651:0.008986:0.006049:0.005411:0.009369:0.008316:0.005411:0.005347:0.006384:0.008571:0.007055:0.008651:0.004373
risks are being controlled and objectives achieved.:@0.489499:0.202511:0.843259:0.202511:0.843259:0.191927:0.489499:0.191927:0.005299:0.003863:0.006305:0.007566:0.006464:0.005634:0.007725:0.005299:0.007901:0.006049:0.008906:0.007901:0.003863:0.008395:0.008906:0.006384:0.007374:0.009002:0.008826:0.005203:0.005379:0.009066:0.003863:0.003863:0.008060:0.009162:0.006464:0.007805:0.008571:0.008986:0.006464:0.009162:0.009385:0.003639:0.008156:0.007374:0.005219:0.003863:0.007390:0.008156:0.006767:0.005491:0.008124:0.007374:0.008779:0.003863:0.008060:0.007470:0.008348:0.009130:0.003464
Data quality:@0.489919:0.228531:0.593884:0.228531:0.593884:0.217389:0.489919:0.217389:0.012853:0.009493:0.006888:0.009493:0.006468:0.011257:0.011089:0.009829:0.005208:0.005208:0.007140:0.009039
We recognise the importance of having systems :@0.488306:0.253949:0.865205:0.253949:0.865205:0.242808:0.488306:0.242808:0.015961:0.008989:0.006468:0.005847:0.009022:0.007981:0.009845:0.010148:0.009745:0.004066:0.007359:0.008989:0.005208:0.006048:0.010081:0.009325:0.006804:0.004066:0.015171:0.010165:0.010165:0.006132:0.005964:0.008905:0.009829:0.007981:0.009157:0.006048:0.010501:0.005628:0.005628:0.009829:0.008821:0.008317:0.004066:0.009963:0.010249:0.006468:0.007124:0.007829:0.007124:0.005393:0.008787:0.013978:0.007124:0.004603
in place to ensure, as far as possible, the data we :@0.489903:0.269331:0.874714:0.269331:0.874714:0.258190:0.489903:0.258190:0.003612:0.008485:0.006888:0.009879:0.004066:0.008821:0.007762:0.008955:0.005208:0.005964:0.010165:0.006048:0.009241:0.009829:0.007392:0.009829:0.006048:0.009157:0.003646:0.006603:0.008149:0.006720:0.005292:0.005880:0.009409:0.006468:0.005628:0.008149:0.006804:0.006048:0.009879:0.010030:0.007124:0.007124:0.004234:0.009879:0.004066:0.008989:0.003646:0.005595:0.006132:0.010165:0.009493:0.006048:0.010165:0.008737:0.005696:0.008837:0.005712:0.013021:0.009493:0.004603
produce is accurate and adequately described.:@0.489483:0.284713:0.848723:0.284713:0.848723:0.273572:0.489483:0.273572:0.009879:0.005847:0.010148:0.010081:0.009509:0.008048:0.008989:0.006888:0.003528:0.006132:0.005208:0.008989:0.008065:0.008149:0.009913:0.006048:0.008989:0.005964:0.009241:0.005628:0.008552:0.009677:0.009896:0.006569:0.009073:0.010585:0.009325:0.010585:0.010081:0.009073:0.006048:0.009325:0.004368:0.008653:0.005208:0.009896:0.009005:0.007308:0.007981:0.005847:0.004066:0.010165:0.008989:0.010081:0.003646
The controls we have in place include::@0.488726:0.300392:0.784627:0.300392:0.784627:0.289251:0.488726:0.289251:0.008989:0.009745:0.009073:0.006048:0.007762:0.010383:0.009829:0.005880:0.005847:0.010282:0.004284:0.007392:0.004872:0.013105:0.009493:0.006384:0.009745:0.008821:0.008317:0.009073:0.006384:0.003696:0.008821:0.006888:0.009879:0.004066:0.008821:0.007762:0.008955:0.006468:0.004066:0.010047:0.007981:0.004066:0.009879:0.010081:0.009073:0.003646
•  Exception  reports and management review:@0.489499:0.321944:0.813747:0.321944:0.813747:0.311360:0.489499:0.311360:0.006480:0.004373:0.008475:0.007901:0.007135:0.007374:0.007996:0.009162:0.005411:0.003655:0.009066:0.008826:0.004373:0.002426:0.005554:0.007965:0.009066:0.008986:0.005379:0.005411:0.006432:0.005634:0.007805:0.008651:0.008986:0.006384:0.014030:0.008124:0.009257:0.008124:0.009401:0.008603:0.013742:0.008603:0.009034:0.005411:0.005714:0.005554:0.008348:0.007645:0.003863:0.008348:0.011540
•  Quality assurance through the :@0.489499:0.344156:0.726153:0.344156:0.726153:0.333572:0.489499:0.333572:0.006480:0.004373:0.007709:0.011843:0.009034:0.007933:0.003863:0.003863:0.005411:0.007725:0.005187:0.008124:0.006767:0.006767:0.009034:0.005554:0.008124:0.009034:0.007374:0.008348:0.005475:0.005411:0.009034:0.005379:0.009162:0.009034:0.009114:0.009034:0.005922:0.005411:0.008699:0.008060:0.004373
Business Intelligence Team:@0.508483:0.359538:0.694700:0.359538:0.694700:0.348954:0.508483:0.348954:0.008906:0.008826:0.006767:0.003655:0.009034:0.008012:0.006767:0.006512:0.006049:0.004246:0.008699:0.005411:0.008108:0.003863:0.003863:0.003623:0.009401:0.007981:0.009034:0.007007:0.008156:0.005714:0.007725:0.007645:0.007470:0.013742
•  Internal audit of data both from the claims :@0.489499:0.381809:0.816589:0.381809:0.816589:0.371225:0.489499:0.371225:0.006480:0.004373:0.008124:0.004246:0.008603:0.005411:0.008108:0.005554:0.008731:0.008124:0.003639:0.006049:0.008124:0.009034:0.009401:0.003863:0.005411:0.005251:0.009353:0.004756:0.005714:0.009401:0.007741:0.005203:0.007901:0.006384:0.008906:0.008826:0.005123:0.008651:0.006049:0.004788:0.005554:0.009146:0.013519:0.006049:0.005411:0.009034:0.008156:0.005634:0.007374:0.003623:0.007901:0.003863:0.013359:0.006767:0.004373
function and third  party Internal Audit provider:@0.507643:0.397190:0.843766:0.397190:0.843766:0.386605:0.507643:0.386605:0.004996:0.009034:0.009034:0.007374:0.005602:0.003863:0.009353:0.009210:0.006464:0.007805:0.008571:0.008986:0.005714:0.005123:0.008826:0.003863:0.005299:0.009162:0.004373:0.002426:0.009162:0.007805:0.005379:0.005411:0.007358:0.005634:0.004246:0.008603:0.005411:0.008108:0.005554:0.008731:0.008124:0.003639:0.005634:0.010758:0.009241:0.009656:0.003863:0.005634:0.006049:0.008986:0.005379:0.008986:0.007390:0.003863:0.008906:0.007981:0.005554
•  External audit review of data quality :@0.489499:0.419403:0.768993:0.419403:0.768993:0.408818:0.489499:0.408818:0.006480:0.004373:0.008475:0.008076:0.007135:0.005411:0.008108:0.005554:0.008810:0.007901:0.003863:0.005969:0.008124:0.009034:0.009401:0.003863:0.005411:0.005746:0.005554:0.008348:0.007645:0.003863:0.008523:0.011540:0.005347:0.009353:0.004756:0.005203:0.009401:0.007741:0.005203:0.007901:0.006464:0.009162:0.008826:0.008124:0.003639:0.003863:0.005203:0.007725:0.004373
in  relation to the provision.:@0.508483:0.434844:0.698196:0.434844:0.698196:0.424259:0.508483:0.424259:0.003272:0.007566:0.004373:0.002522:0.005379:0.007981:0.003863:0.007645:0.005203:0.003863:0.008906:0.008731:0.006049:0.005411:0.009130:0.005299:0.005411:0.009034:0.008076:0.006049:0.009066:0.005379:0.008986:0.007390:0.003863:0.006384:0.003863:0.008826:0.008731:0.003464
Internal audit:@0.489499:0.457477:0.605830:0.457477:0.605830:0.446336:0.489499:0.446336:0.005544:0.010837:0.006972:0.009661:0.007140:0.010837:0.009661:0.005124:0.006804:0.009829:0.011005:0.011173:0.005208:0.006536
An  internal audit plan  is developed  in conjunction with :@0.488306:0.479267:0.883805:0.479267:0.883805:0.468683:0.488306:0.468683:0.010295:0.009034:0.004373:0.002506:0.003863:0.009034:0.005411:0.007981:0.005554:0.008810:0.008124:0.003639:0.006464:0.008124:0.008842:0.009401:0.003863:0.005219:0.006049:0.008906:0.003607:0.007566:0.008571:0.004373:0.002426:0.003192:0.005714:0.005634:0.009066:0.007981:0.007390:0.008156:0.003863:0.008986:0.009162:0.008060:0.009162:0.004373:0.002426:0.003272:0.007645:0.006464:0.007374:0.009353:0.009034:0.003863:0.008858:0.009034:0.007182:0.005411:0.003863:0.009353:0.009034:0.005523:0.011763:0.003863:0.005714:0.009321:0.004373
management and the Audit and  Risk Committee to focus :@0.489483:0.494708:0.902777:0.494708:0.902777:0.484124:0.489483:0.484124:0.013742:0.008124:0.009210:0.008124:0.009401:0.008603:0.013742:0.008523:0.009034:0.005411:0.005299:0.007805:0.008571:0.008986:0.006049:0.005411:0.009034:0.008156:0.005299:0.010662:0.009241:0.009656:0.003863:0.005634:0.005299:0.007805:0.008571:0.008986:0.004373:0.002857:0.009066:0.003863:0.006225:0.007470:0.005299:0.009880:0.009529:0.013950:0.013742:0.004070:0.005411:0.005586:0.008348:0.008348:0.005826:0.005411:0.009034:0.004868:0.004996:0.009353:0.007374:0.009034:0.006767:0.004373
on the areas of risk, and  provide insight, advice and :@0.489062:0.510090:0.860412:0.510090:0.860412:0.499506:0.489062:0.499506:0.008571:0.008395:0.006049:0.005411:0.009034:0.008156:0.005634:0.008124:0.005315:0.008156:0.008124:0.006576:0.005203:0.009353:0.005187:0.005634:0.005379:0.003863:0.006384:0.007645:0.003464:0.006368:0.007805:0.008571:0.008986:0.004373:0.002522:0.009066:0.005379:0.008986:0.007390:0.003863:0.008906:0.007981:0.006049:0.003863:0.009034:0.006592:0.003863:0.009162:0.009034:0.005155:0.003464:0.006289:0.007901:0.009162:0.007470:0.003863:0.007055:0.008156:0.006049:0.007645:0.008491:0.008826:0.004373
assurance on the internal control framework.  Internal :@0.489062:0.525472:0.873356:0.525472:0.873356:0.514888:0.489062:0.514888:0.008124:0.006767:0.006767:0.008842:0.005554:0.008124:0.009034:0.007103:0.008348:0.005938:0.008571:0.008395:0.006049:0.005411:0.009034:0.008156:0.006049:0.003863:0.009034:0.005411:0.007981:0.005554:0.008810:0.008124:0.003639:0.006464:0.007055:0.009066:0.008826:0.005203:0.005379:0.009066:0.003863:0.005969:0.005203:0.005794:0.008316:0.014189:0.008571:0.011923:0.009577:0.005554:0.008300:0.003464:0.004373:0.003001:0.004246:0.008603:0.005203:0.008156:0.005379:0.008731:0.007901:0.003863:0.004373
Audit carried out eight reviews in the financial year::@0.488306:0.541150:0.855921:0.541150:0.855921:0.530565:0.488306:0.530565:0.010662:0.009241:0.009656:0.003863:0.005634:0.005299:0.007374:0.007741:0.005554:0.005363:0.003863:0.008060:0.009162:0.006049:0.009353:0.009034:0.005411:0.005267:0.008348:0.003863:0.009401:0.009034:0.005219:0.005634:0.005554:0.008348:0.007438:0.003863:0.008348:0.011540:0.006576:0.006049:0.003272:0.007566:0.006049:0.005411:0.009034:0.008156:0.005299:0.004996:0.003863:0.009210:0.008124:0.009034:0.007374:0.003863:0.008124:0.003863:0.005650:0.007725:0.008060:0.008124:0.005554:0.003464
Audit title:@0.500420:0.570614:0.577554:0.570614:0.577554:0.559473:0.500420:0.559473:0.011811:0.009778:0.010081:0.004772:0.006317:0.004032:0.006132:0.004536:0.006132:0.004452:0.009089
Assurance:@0.762517:0.570614:0.840155:0.570614:0.840155:0.559473:0.762517:0.559473:0.011509:0.007140:0.007140:0.009829:0.006468:0.008821:0.009829:0.007813:0.009089
Data Security Protection Toolkit:@0.501596:0.596864:0.738962:0.596864:0.738962:0.585723:0.501596:0.585723:0.011778:0.008384:0.005696:0.008552:0.005494:0.008921:0.008972:0.007762:0.009509:0.006082:0.004066:0.005696:0.008132:0.005796:0.009409:0.005847:0.009610:0.005696:0.008787:0.007762:0.005696:0.004066:0.009845:0.009509:0.005259:0.008989:0.009845:0.009845:0.004251:0.008350:0.004066:0.005696
Advisory:@0.762517:0.596567:0.827604:0.596567:0.827604:0.585426:0.762517:0.585426:0.010837:0.010333:0.008233:0.004066:0.007359:0.010081:0.006048:0.008132
Risk Maturity:@0.501596:0.621095:0.599698:0.621095:0.599698:0.609954:0.501596:0.609954:0.009577:0.003864:0.006804:0.007981:0.005628:0.015709:0.008737:0.005880:0.009745:0.006048:0.004066:0.005931:0.008132
Advisory:@0.762517:0.620798:0.827604:0.620798:0.827604:0.609657:0.762517:0.609657:0.010837:0.010333:0.008233:0.004066:0.007359:0.010081:0.006048:0.008132
Data Quality:@0.501596:0.645029:0.595228:0.645029:0.595228:0.633888:0.501596:0.633888:0.011778:0.008384:0.005696:0.008552:0.005494:0.013021:0.009745:0.008821:0.004066:0.004251:0.005696:0.008132
Substantial:@0.762937:0.645029:0.844758:0.645029:0.844758:0.633888:0.762937:0.633888:0.008921:0.009509:0.010131:0.007124:0.005696:0.008552:0.009509:0.005696:0.004066:0.008552:0.004066
General Practice Indemnity:@0.500840:0.669260:0.703847:0.669260:0.703847:0.658119:0.500840:0.658119:0.011526:0.009140:0.009509:0.009140:0.005847:0.008770:0.004066:0.006855:0.009157:0.005847:0.008182:0.007762:0.005343:0.004066:0.007527:0.008569:0.006048:0.004469:0.009728:0.010081:0.008989:0.014701:0.009509:0.004351:0.005696:0.008132
Substantial:@0.762937:0.669260:0.844758:0.669260:0.844758:0.658119:0.762937:0.658119:0.008921:0.009509:0.010131:0.007124:0.005696:0.008552:0.009509:0.005696:0.004066:0.008552:0.004066
Stakeholder Management:@0.500840:0.692956:0.697816:0.692956:0.697816:0.681815:0.500840:0.681815:0.008921:0.006032:0.008737:0.008350:0.009123:0.009745:0.010081:0.004066:0.010215:0.008989:0.006048:0.005628:0.015541:0.008552:0.009929:0.008552:0.010265:0.008989:0.014785:0.008989:0.009745:0.005696
Reasonable:@0.763693:0.693194:0.848454:0.693194:0.848454:0.682053:0.763693:0.682053:0.010047:0.008787:0.008552:0.007124:0.009677:0.009509:0.008552:0.009661:0.004066:0.008787
Claims Evolution Programme:@0.500840:0.717187:0.716952:0.717187:0.716952:0.706046:0.500840:0.706046:0.010400:0.003881:0.008552:0.003797:0.014281:0.007124:0.005561:0.008501:0.008048:0.009845:0.004066:0.009509:0.005696:0.004066:0.009845:0.009509:0.006687:0.009409:0.005847:0.009845:0.009896:0.005662:0.008552:0.014466:0.014281:0.008787
Advisory:@0.762517:0.716890:0.827604:0.716890:0.827604:0.705749:0.762517:0.705749:0.010837:0.010333:0.008233:0.004066:0.007359:0.010081:0.006048:0.008132
Key Financial Controls - Payroll:@0.501596:0.741418:0.731334:0.741418:0.731334:0.730277:0.501596:0.730277:0.009745:0.008485:0.008132:0.005477:0.008199:0.004066:0.009325:0.008552:0.009341:0.007762:0.004066:0.008552:0.003898:0.005628:0.010400:0.010013:0.009509:0.005696:0.005847:0.009845:0.004066:0.007124:0.004032:0.008905:0.005208:0.008989:0.008149:0.007728:0.005544:0.009325:0.004066:0.004066
Reasonable:@0.763693:0.741418:0.848454:0.741418:0.848454:0.730277:0.763693:0.730277:0.010047:0.008787:0.008552:0.007124:0.009677:0.009509:0.008552:0.009661:0.004066:0.008787
1:@0.890709:0.753023:0.916793:0.753023:0.916793:0.722941:0.890709:0.722941:0.026084
Procurement of Legal Panel:@0.501596:0.765352:0.707863:0.765352:0.707863:0.754211:0.501596:0.754211:0.009409:0.005847:0.010030:0.007762:0.009509:0.006082:0.008787:0.014735:0.008787:0.009509:0.005897:0.004872:0.010501:0.005628:0.005208:0.007728:0.008787:0.009526:0.008317:0.004066:0.006351:0.008989:0.008233:0.009157:0.008485:0.004066
Partial:@0.763693:0.765352:0.809425:0.765352:0.809425:0.754211:0.763693:0.754211:0.009409:0.008552:0.005645:0.005696:0.004066:0.008300:0.004066
assurance:@0.762937:0.780734:0.834845:0.780734:0.834845:0.769593:0.762937:0.769593:0.008552:0.007124:0.006838:0.009509:0.005612:0.008552:0.009173:0.007762:0.008787
Follow up of outstanding :@0.501596:0.804668:0.695716:0.804668:0.695716:0.793527:0.501596:0.793527:0.008485:0.009845:0.004267:0.004066:0.010131:0.012433:0.004788:0.009073:0.009493:0.005292:0.010501:0.005628:0.004368:0.010081:0.009745:0.005880:0.007308:0.005696:0.008837:0.009509:0.010148:0.004066:0.009795:0.010081:0.004603
internal audit recommendations:@0.501596:0.820346:0.743851:0.820346:0.743851:0.809204:0.501596:0.809204:0.004066:0.009711:0.005696:0.009005:0.005847:0.009778:0.008552:0.004066:0.005780:0.008905:0.009829:0.010249:0.004066:0.006099:0.005208:0.005847:0.008787:0.008048:0.009845:0.014684:0.014466:0.009056:0.009509:0.009896:0.008821:0.005696:0.004066:0.009845:0.009711:0.007124
Good progress:@0.762937:0.812686:0.872866:0.812686:0.872866:0.801544:0.762937:0.801544:0.011173:0.009661:0.009845:0.009644:0.006384:0.009879:0.005578:0.009577:0.009661:0.005847:0.008434:0.007124:0.007124
The audit of the procurement of the legal  panel :@0.488726:0.845878:0.832319:0.845878:0.832319:0.835294:0.488726:0.835294:0.008364:0.008779:0.008348:0.005507:0.008124:0.008842:0.009401:0.003863:0.005411:0.005523:0.009353:0.004756:0.005203:0.005411:0.009034:0.008156:0.006049:0.009385:0.005554:0.009082:0.007374:0.009034:0.005554:0.008348:0.013742:0.008348:0.009034:0.005411:0.005060:0.009353:0.004756:0.005299:0.005411:0.009034:0.008156:0.006049:0.003527:0.007805:0.008826:0.007645:0.003607:0.004373:0.002522:0.008826:0.007645:0.008571:0.007901:0.003863:0.004373
resulted  in a partial assurance rating arising from :@0.489483:0.861260:0.839859:0.861260:0.839859:0.850676:0.489483:0.850676:0.005299:0.007981:0.006560:0.008731:0.003863:0.004964:0.007981:0.009066:0.004373:0.002522:0.003272:0.007566:0.006464:0.006895:0.006464:0.008986:0.007805:0.005379:0.005411:0.003575:0.007805:0.003863:0.006305:0.008124:0.006767:0.006767:0.009034:0.005554:0.008124:0.009034:0.007374:0.008348:0.005890:0.005379:0.007805:0.005203:0.003863:0.008571:0.009066:0.006464:0.007805:0.005299:0.003863:0.006305:0.003863:0.008571:0.009066:0.006049:0.004788:0.005554:0.008986:0.013359:0.004373
issues related to planning and documentation, which :@0.489483:0.876642:0.870871:0.876642:0.870871:0.866058:0.489483:0.866058:0.003863:0.006305:0.006384:0.008651:0.007901:0.006464:0.006049:0.005379:0.007981:0.003863:0.007645:0.005123:0.008060:0.009066:0.006049:0.005123:0.008986:0.006049:0.009162:0.003863:0.007821:0.009034:0.008699:0.003863:0.008826:0.009401:0.006305:0.007805:0.008571:0.008986:0.006464:0.009577:0.009353:0.007374:0.009321:0.013742:0.008603:0.009034:0.005411:0.008316:0.005411:0.003863:0.009624:0.009034:0.003464:0.005650:0.011540:0.009289:0.003863:0.007566:0.009241:0.004373
did  not affect the outcome of the procurement. :@0.489062:0.892083:0.832288:0.892083:0.832288:0.881499:0.489062:0.881499:0.008491:0.003527:0.008571:0.004373:0.002522:0.008731:0.008986:0.005203:0.005714:0.008124:0.004996:0.005283:0.008348:0.007693:0.005411:0.004836:0.005411:0.009034:0.008156:0.006049:0.009353:0.009034:0.005219:0.007374:0.009178:0.013742:0.008348:0.005890:0.009353:0.004756:0.004868:0.005411:0.009034:0.008156:0.006464:0.009385:0.005554:0.009082:0.007374:0.008763:0.005554:0.008140:0.013439:0.008348:0.008699:0.005411:0.003464:0.004373
Improvement actions are being taken forward  in :@0.489483:0.907464:0.836603:0.907464:0.836603:0.896880:0.489483:0.896880:0.004246:0.013391:0.009385:0.005554:0.009082:0.007645:0.008348:0.013407:0.008348:0.009034:0.005139:0.005634:0.008124:0.007166:0.005411:0.003863:0.009034:0.009034:0.006592:0.005634:0.007725:0.005299:0.007901:0.006049:0.008986:0.007981:0.003863:0.008491:0.008986:0.006049:0.005411:0.007949:0.007933:0.008348:0.009034:0.006097:0.004996:0.009545:0.005554:0.011747:0.008124:0.005730:0.009577:0.004373:0.002426:0.003112:0.007390:0.004373
response to the recommendations made by Internal :@0.489483:0.922845:0.860528:0.922845:0.860528:0.912260:0.489483:0.912260:0.005379:0.008060:0.006767:0.009018:0.009066:0.008826:0.006560:0.008060:0.005203:0.005411:0.009130:0.005203:0.005411:0.009034:0.008156:0.006049:0.005554:0.008348:0.007374:0.009353:0.013742:0.013742:0.008348:0.009034:0.009401:0.008124:0.005411:0.003863:0.009353:0.009034:0.006767:0.005618:0.013439:0.007901:0.009401:0.007981:0.006049:0.008826:0.007310:0.005634:0.004246:0.008523:0.005203:0.008060:0.005379:0.008651:0.007805:0.003863:0.004373
Audit across all audits undertaken in the year.:@0.488306:0.938524:0.812395:0.938524:0.812395:0.927939:0.488306:0.927939:0.010662:0.009241:0.009656:0.003863:0.005634:0.005299:0.007901:0.007135:0.005379:0.009162:0.006560:0.006767:0.005491:0.007230:0.003448:0.003448:0.006464:0.008124:0.008763:0.009401:0.003623:0.005411:0.006767:0.005890:0.009034:0.009034:0.009401:0.008348:0.005554:0.005411:0.008124:0.007933:0.008348:0.009034:0.006480:0.003368:0.007901:0.005634:0.005411:0.009034:0.008156:0.005299:0.007230:0.007725:0.007645:0.005203:0.003464