10:@0.049248:0.056159:0.063622:0.056159:0.063622:0.047246:0.049248:0.047246:0.006643:0.007732
Performance report:@0.752752:0.056830:0.905116:0.056830:0.905116:0.046245:0.752752:0.046245:0.009996:0.008830:0.006355:0.006419:0.009996:0.006563:0.014962:0.008591:0.010060:0.007665:0.008974:0.006052:0.006355:0.008862:0.010092:0.009756:0.006627:0.006211
Chief Executive's report:@0.049584:0.137712:0.513368:0.137712:0.513368:0.110973:0.049584:0.110973:0.025979:0.025051:0.011779:0.022509:0.015974:0.014966:0.021783:0.022671:0.022025:0.019686:0.024688:0.015894:0.011456:0.022227:0.022106:0.012021:0.017991:0.014966:0.016055:0.022187:0.025011:0.025011:0.016055:0.015692
2021/22  marks the final year of our five-year strategy,  'Delivering fair resolution and :@0.048828:0.174878:0.892697:0.174878:0.892697:0.160394:0.048828:0.160394:0.012105:0.012193:0.012193:0.012280:0.008740:0.012193:0.012193:0.005987:0.004108:0.018813:0.011122:0.007888:0.010860:0.009265:0.007451:0.007407:0.012761:0.011690:0.007648:0.006839:0.005288:0.012367:0.011384:0.005288:0.008085:0.010750:0.011690:0.011340:0.007604:0.007779:0.012804:0.007036:0.007648:0.012804:0.012586:0.007604:0.006927:0.006839:0.005506:0.010466:0.011646:0.008740:0.010750:0.011428:0.011122:0.007779:0.007648:0.009265:0.007211:0.007604:0.011122:0.007167:0.011428:0.012608:0.010576:0.004545:0.005987:0.004108:0.005026:0.015317:0.011428:0.005463:0.005288:0.010466:0.011646:0.007604:0.005288:0.012367:0.012870:0.008587:0.007058:0.011515:0.005463:0.007823:0.008478:0.007604:0.011231:0.009265:0.012804:0.005288:0.012149:0.007407:0.005288:0.012804:0.012149:0.008478:0.010838:0.012105:0.012520:0.005987
learning from harm',  and sets the scene for our strategy for the next three years. :@0.049248:0.196496:0.859183:0.196496:0.859183:0.182012:0.049248:0.182012:0.005288:0.011428:0.011122:0.007604:0.012542:0.005288:0.012367:0.012870:0.008216:0.006839:0.007604:0.012804:0.019141:0.009243:0.012936:0.011515:0.007975:0.019578:0.005200:0.004742:0.005987:0.003474:0.010838:0.012105:0.012520:0.008915:0.009068:0.011428:0.007058:0.009068:0.007320:0.007407:0.012761:0.011690:0.007648:0.009265:0.010095:0.011734:0.012608:0.011603:0.007233:0.007058:0.013373:0.007823:0.007320:0.012804:0.012586:0.007604:0.007691:0.009265:0.007626:0.007823:0.011122:0.007713:0.011690:0.013110:0.010750:0.006883:0.007058:0.013373:0.007823:0.006817:0.007407:0.012848:0.011690:0.008412:0.012367:0.011668:0.010029:0.007407:0.007364:0.007407:0.012367:0.007866:0.011603:0.011603:0.006883:0.010750:0.011603:0.011122:0.007866:0.009505:0.004742:0.005987
Our new strategy sets out how we will continue to build on the progress made :@0.048828:0.217876:0.843118:0.217876:0.843118:0.203392:0.048828:0.203392:0.016475:0.012608:0.007604:0.008107:0.013110:0.012105:0.016716:0.007233:0.009265:0.007407:0.007866:0.011122:0.007626:0.011603:0.012870:0.010903:0.007320:0.009265:0.011428:0.007211:0.009265:0.007538:0.012804:0.012367:0.007407:0.008609:0.013110:0.013438:0.016650:0.006380:0.017153:0.012346:0.006817:0.016301:0.005463:0.005463:0.005463:0.008915:0.010095:0.013263:0.012783:0.007407:0.005616:0.012695:0.012695:0.011756:0.007233:0.007407:0.012804:0.008456:0.012346:0.011843:0.005288:0.004960:0.012346:0.008915:0.012105:0.011690:0.008478:0.007407:0.012761:0.011690:0.008478:0.012608:0.007385:0.012804:0.012586:0.007604:0.011144:0.009068:0.009068:0.008478:0.018573:0.011122:0.012586:0.011428:0.005987
and as such  it does not represent a fundamental change in direction.:@0.048407:0.239256:0.734559:0.239256:0.734559:0.224773:0.048407:0.224773:0.011122:0.012083:0.012695:0.008478:0.011122:0.009046:0.007233:0.009265:0.012083:0.010095:0.012171:0.005987:0.003671:0.004698:0.006555:0.008063:0.012695:0.012608:0.011428:0.008915:0.008478:0.012367:0.012586:0.007407:0.007975:0.007604:0.011428:0.012848:0.007779:0.011428:0.009265:0.011428:0.012367:0.007407:0.007604:0.009745:0.008063:0.007058:0.012848:0.012783:0.013285:0.011515:0.019491:0.011843:0.012783:0.007648:0.011515:0.005463:0.008915:0.010335:0.012608:0.011428:0.012608:0.013110:0.011690:0.008915:0.004632:0.010663:0.008915:0.012870:0.005288:0.007604:0.011646:0.010095:0.007407:0.005288:0.013001:0.012367:0.004742
This is because we believe that the central tenet of :@0.047987:0.571915:0.413856:0.571915:0.413856:0.561330:0.047987:0.561330:0.008367:0.008686:0.003864:0.006563:0.006052:0.003194:0.005637:0.006052:0.009389:0.008096:0.007377:0.007840:0.009038:0.006595:0.008160:0.004870:0.012359:0.008990:0.006052:0.009165:0.008064:0.003864:0.003529:0.007984:0.007393:0.007984:0.005301:0.005413:0.009373:0.008319:0.005413:0.005349:0.005413:0.009038:0.008160:0.005637:0.007377:0.008000:0.009038:0.005158:0.005557:0.007888:0.003864:0.005972:0.005413:0.008623:0.009038:0.008527:0.005413:0.005349:0.008910:0.004790:0.004375
an  upstream approach to resolving the things that :@0.048407:0.586762:0.410204:0.586762:0.410204:0.576178:0.048407:0.576178:0.007649:0.008495:0.004375:0.002523:0.009038:0.008942:0.006770:0.005158:0.005381:0.008351:0.007792:0.013445:0.006052:0.008128:0.009102:0.009389:0.005317:0.009165:0.008128:0.007377:0.008782:0.006052:0.005413:0.009134:0.005637:0.005301:0.007984:0.006563:0.008990:0.003864:0.007138:0.003864:0.008575:0.009070:0.006052:0.005413:0.009038:0.008080:0.005301:0.005413:0.009038:0.003864:0.009038:0.009405:0.006770:0.004886:0.005413:0.009038:0.008319:0.005413:0.004375
are our core business, namely compensation claims, :@0.048407:0.601609:0.420871:0.601609:0.420871:0.591025:0.048407:0.591025:0.007808:0.005301:0.007904:0.005637:0.009357:0.009038:0.005381:0.005205:0.007138:0.008990:0.005381:0.007984:0.006052:0.009389:0.008766:0.006770:0.003864:0.008702:0.008351:0.006770:0.006563:0.003465:0.006706:0.009038:0.007936:0.013748:0.008351:0.003864:0.007489:0.005301:0.007377:0.009357:0.013748:0.009181:0.008351:0.009038:0.006770:0.007952:0.005413:0.003864:0.009357:0.008846:0.006052:0.007377:0.003864:0.007744:0.003864:0.013445:0.006770:0.003465:0.004375
performance concerns and contracting disputes, :@0.048828:0.616397:0.396653:0.616397:0.396653:0.605813:0.048828:0.605813:0.009389:0.008351:0.005557:0.004998:0.009357:0.005557:0.013748:0.008128:0.009038:0.007377:0.008351:0.006132:0.007377:0.009357:0.009038:0.007170:0.008351:0.005557:0.008862:0.006770:0.005669:0.007808:0.008655:0.008990:0.006467:0.007377:0.009357:0.009038:0.005237:0.005557:0.008128:0.007154:0.005413:0.003864:0.009038:0.009405:0.006323:0.009405:0.003625:0.006770:0.009118:0.009038:0.005158:0.008160:0.006770:0.003465:0.004375
continues to hold true.  Both we and those we work :@0.048407:0.631245:0.422707:0.631245:0.422707:0.620660:0.048407:0.620660:0.007377:0.009357:0.009038:0.005413:0.003864:0.009038:0.009038:0.008351:0.006770:0.005205:0.005413:0.009038:0.006052:0.008495:0.008655:0.003609:0.008734:0.006052:0.005413:0.005557:0.009038:0.008351:0.003465:0.004375:0.002874:0.008734:0.008910:0.005205:0.008655:0.005637:0.012183:0.008830:0.006052:0.007808:0.008575:0.008990:0.005637:0.005413:0.009038:0.009165:0.006770:0.008351:0.004886:0.012359:0.008990:0.004870:0.012183:0.009916:0.005876:0.008319:0.004375
with can have the most impact by learning from what :@0.047567:0.646033:0.437180:0.646033:0.437180:0.635448:0.047567:0.635448:0.011928:0.004040:0.005716:0.009405:0.006052:0.007138:0.007808:0.008830:0.006467:0.008830:0.007904:0.007473:0.008064:0.005205:0.005413:0.009038:0.008160:0.006467:0.013365:0.009070:0.006770:0.005078:0.005637:0.003864:0.013748:0.009197:0.008128:0.007377:0.005413:0.005557:0.008655:0.007058:0.006052:0.003864:0.007984:0.008128:0.005317:0.009038:0.003657:0.008830:0.009405:0.005477:0.004998:0.005557:0.009357:0.013748:0.005078:0.012183:0.009581:0.008495:0.005637:0.004375
happened to prevent a recurrence and by taking :@0.048828:0.660880:0.396732:0.660880:0.396732:0.650296:0.048828:0.650296:0.009038:0.007776:0.009389:0.009102:0.008160:0.008830:0.008351:0.009134:0.006052:0.005413:0.009134:0.006052:0.009389:0.005237:0.008160:0.007473:0.008160:0.008830:0.005205:0.005637:0.006898:0.006467:0.005381:0.008351:0.007201:0.009038:0.005333:0.005557:0.008144:0.009038:0.007106:0.008351:0.005940:0.007808:0.008655:0.008990:0.006387:0.008830:0.007313:0.004870:0.005413:0.007952:0.007936:0.003864:0.008782:0.009405:0.004375
action to prevent an  issue escalating unnecessarily :@0.048407:0.675728:0.410396:0.675728:0.410396:0.665143:0.048407:0.665143:0.008128:0.006994:0.005413:0.003864:0.009038:0.009038:0.005509:0.005413:0.009134:0.006052:0.009389:0.005557:0.008000:0.007649:0.008064:0.009038:0.005158:0.005205:0.007649:0.008495:0.004375:0.002523:0.003609:0.006467:0.006387:0.008655:0.007904:0.005716:0.008351:0.006770:0.007154:0.008128:0.003641:0.008128:0.005237:0.003864:0.008830:0.009405:0.006738:0.009038:0.008862:0.009038:0.008351:0.007154:0.008351:0.006770:0.006483:0.008128:0.005557:0.003625:0.003864:0.007728:0.004375
into distressing and expensive formal processes.:@0.048828:0.690514:0.387008:0.690514:0.387008:0.679930:0.048828:0.679930:0.003864:0.008575:0.005205:0.008990:0.005637:0.009165:0.003864:0.006387:0.005205:0.005381:0.008064:0.006563:0.006563:0.003864:0.008495:0.009070:0.006467:0.007808:0.008575:0.008990:0.006467:0.008351:0.007106:0.009165:0.008351:0.008702:0.006770:0.003657:0.007473:0.008160:0.005637:0.004998:0.009357:0.005557:0.013445:0.008128:0.003864:0.006754:0.009070:0.005301:0.008990:0.007138:0.007984:0.006563:0.006467:0.008064:0.006467:0.003465
The issues we deal with are complex and the initiatives :@0.047987:0.715637:0.442598:0.715637:0.442598:0.705053:0.047987:0.705053:0.008367:0.008862:0.008351:0.006275:0.003864:0.006307:0.006387:0.008655:0.007904:0.006467:0.004790:0.012183:0.008830:0.006052:0.008910:0.007904:0.007728:0.003864:0.005046:0.011928:0.004040:0.005716:0.009405:0.006467:0.007728:0.005301:0.007904:0.005716:0.007377:0.009181:0.013748:0.009389:0.003864:0.008351:0.007329:0.005301:0.007808:0.008575:0.008990:0.006052:0.005413:0.009038:0.008160:0.006052:0.003864:0.008734:0.003864:0.005126:0.003864:0.007904:0.005205:0.003864:0.007393:0.008064:0.006770:0.004375
we have launched during the last five years have been :@0.047567:0.730424:0.438409:0.730424:0.438409:0.719840:0.047567:0.719840:0.012439:0.008990:0.006052:0.008734:0.007728:0.007393:0.007984:0.006467:0.003864:0.008128:0.008766:0.009038:0.007106:0.009038:0.008112:0.009405:0.006307:0.009165:0.008734:0.005381:0.003864:0.008575:0.009070:0.006052:0.005413:0.009038:0.008160:0.006052:0.003864:0.007824:0.006467:0.005205:0.004870:0.004998:0.003864:0.007649:0.008112:0.004790:0.007728:0.008351:0.007952:0.005557:0.006770:0.005988:0.008830:0.007904:0.007473:0.008064:0.006052:0.008910:0.007808:0.007808:0.008575:0.004375
aimed at long term and sustainable change. We have :@0.048407:0.745271:0.432862:0.745271:0.432862:0.734687:0.048407:0.734687:0.007904:0.003864:0.013285:0.008160:0.009165:0.006052:0.008128:0.005158:0.006052:0.003609:0.008655:0.008495:0.008734:0.006052:0.005413:0.008351:0.005317:0.013748:0.005924:0.007808:0.008575:0.008990:0.006467:0.006770:0.009038:0.006770:0.005413:0.008128:0.003864:0.008766:0.008128:0.009389:0.003864:0.008112:0.005637:0.007377:0.009038:0.008128:0.009038:0.009405:0.008351:0.003465:0.006132:0.015217:0.008575:0.006052:0.008655:0.007649:0.007313:0.007904:0.004375
worked  hard to achieve a shift in adversarial environment :@0.047567:0.760058:0.461898:0.760058:0.461898:0.749474:0.047567:0.749474:0.011768:0.009660:0.005557:0.008144:0.008351:0.009804:0.004375:0.002523:0.008575:0.007569:0.005205:0.008910:0.006052:0.005413:0.009038:0.005301:0.008128:0.007170:0.009038:0.003864:0.008351:0.007649:0.008351:0.005525:0.006898:0.006052:0.006770:0.009038:0.003864:0.005205:0.005413:0.005589:0.003369:0.007904:0.006052:0.008128:0.009181:0.007649:0.008064:0.005557:0.006770:0.007840:0.005557:0.003689:0.008128:0.003641:0.006052:0.008351:0.009038:0.007649:0.003864:0.005381:0.009357:0.009038:0.013748:0.008351:0.009038:0.005413:0.004375
to one where formal  litigation has fallen year on year to :@0.047987:0.774906:0.450949:0.774906:0.450949:0.764321:0.047987:0.764321:0.005413:0.009134:0.005637:0.008990:0.008734:0.008064:0.004870:0.011928:0.009405:0.008655:0.005557:0.008814:0.005205:0.004998:0.009357:0.005557:0.013748:0.008128:0.003864:0.004375:0.002411:0.003864:0.003609:0.005205:0.003864:0.009086:0.007904:0.005205:0.003864:0.009086:0.008830:0.006467:0.008734:0.007728:0.006563:0.005205:0.004998:0.008128:0.003689:0.003864:0.008351:0.009038:0.005557:0.007728:0.008351:0.008128:0.005557:0.005700:0.008575:0.008399:0.005637:0.007728:0.008351:0.008128:0.005557:0.004950:0.005126:0.008990:0.004375
an all-time low, and where dispute resolution outside :@0.048407:0.789753:0.431521:0.789753:0.431521:0.779169:0.048407:0.779169:0.007649:0.008495:0.006467:0.007808:0.003864:0.003864:0.006052:0.005205:0.003864:0.013285:0.008064:0.006052:0.003864:0.009165:0.011545:0.003241:0.006467:0.007808:0.008575:0.008990:0.005716:0.011768:0.009325:0.008575:0.005557:0.008734:0.006052:0.009405:0.003625:0.006770:0.008942:0.008830:0.005205:0.008064:0.006387:0.005301:0.007984:0.006770:0.008942:0.003864:0.008734:0.005205:0.003864:0.009086:0.008830:0.006467:0.009070:0.008734:0.005205:0.006563:0.003864:0.008910:0.008064:0.004375
of the court system or other formal  processes is no :@0.048407:0.804600:0.414707:0.804600:0.414707:0.794016:0.048407:0.794016:0.009357:0.004758:0.005205:0.005413:0.009038:0.008160:0.005637:0.007377:0.009357:0.009038:0.005557:0.005413:0.005285:0.006563:0.007473:0.006467:0.005413:0.007952:0.013285:0.006052:0.008830:0.005301:0.005637:0.009357:0.005413:0.008846:0.008351:0.005557:0.004838:0.004998:0.009357:0.005557:0.013748:0.008128:0.003864:0.004375:0.002411:0.009165:0.005557:0.008894:0.007138:0.008064:0.006563:0.006467:0.008160:0.006563:0.006052:0.003194:0.005716:0.006052:0.008399:0.008575:0.004375
longer exceptional or novel. This has not resulted in a :@0.048828:0.819685:0.432388:0.819685:0.432388:0.809101:0.048828:0.809101:0.003864:0.009165:0.009038:0.009118:0.008160:0.005557:0.005110:0.008351:0.007329:0.007090:0.008351:0.009213:0.005413:0.003864:0.009134:0.009038:0.007936:0.003864:0.006307:0.008830:0.005301:0.006052:0.008734:0.008990:0.007393:0.008064:0.003864:0.003273:0.006467:0.008367:0.008686:0.003864:0.006563:0.006052:0.008655:0.007728:0.006563:0.006052:0.008830:0.008990:0.005205:0.005637:0.005381:0.008064:0.006563:0.008734:0.003864:0.005126:0.008064:0.009070:0.006467:0.003369:0.007904:0.006052:0.006467:0.004375
less rigorous approach. As set out at page 36 of this :@0.048828:0.834472:0.424740:0.834472:0.424740:0.823888:0.048828:0.823888:0.003529:0.007649:0.006307:0.006307:0.006052:0.005381:0.003864:0.009086:0.009070:0.005381:0.009165:0.008734:0.006770:0.005493:0.008128:0.009389:0.009389:0.005557:0.009134:0.008128:0.007377:0.008782:0.003465:0.006036:0.010762:0.007058:0.005637:0.006563:0.007984:0.005205:0.005205:0.009357:0.008798:0.005413:0.005509:0.008128:0.005158:0.005716:0.009070:0.007728:0.009070:0.007984:0.006052:0.008607:0.008607:0.006148:0.009357:0.004758:0.004870:0.005413:0.008782:0.003864:0.006563:0.004375
report we continue to resolve a  high and  increasing :@0.048828:0.849259:0.418704:0.849259:0.418704:0.838674:0.048828:0.838674:0.005557:0.007968:0.009165:0.009070:0.005381:0.005205:0.004790:0.012183:0.008830:0.006052:0.007377:0.009357:0.009038:0.005413:0.003864:0.009038:0.009038:0.008351:0.005078:0.005413:0.009134:0.006052:0.005381:0.007904:0.006467:0.008910:0.003864:0.007138:0.007904:0.005637:0.006898:0.004375:0.002523:0.008575:0.003609:0.008734:0.008495:0.006467:0.007808:0.008575:0.008990:0.004375:0.002523:0.003864:0.008655:0.007058:0.005381:0.008160:0.007808:0.006563:0.003864:0.008575:0.009070:0.004375
number of claims without payment of damages, :@0.048828:0.864046:0.396062:0.864046:0.396062:0.853461:0.048828:0.853461:0.009038:0.009038:0.013748:0.009102:0.008351:0.005557:0.005669:0.009357:0.004758:0.005205:0.007377:0.003864:0.007840:0.003864:0.013525:0.006770:0.004742:0.012104:0.004040:0.005716:0.009405:0.009836:0.009405:0.005637:0.005637:0.009389:0.008128:0.007521:0.013748:0.008351:0.008830:0.005413:0.005589:0.009357:0.004758:0.005205:0.009405:0.008128:0.013748:0.008128:0.009165:0.008351:0.006770:0.003289:0.004375
preserving  millions of pounds of public funds, while :@0.048828:0.878952:0.420588:0.878952:0.420588:0.868368:0.048828:0.868368:0.008990:0.005381:0.008064:0.006563:0.008064:0.005381:0.007393:0.003864:0.008575:0.009070:0.004375:0.002523:0.013285:0.003864:0.003609:0.003864:0.003864:0.008910:0.008830:0.006770:0.005493:0.009357:0.004758:0.005637:0.009389:0.009022:0.009038:0.008702:0.009405:0.006483:0.005716:0.009357:0.004758:0.006052:0.009389:0.008591:0.009165:0.003864:0.003864:0.007058:0.004790:0.004998:0.009293:0.009038:0.009405:0.007026:0.003465:0.005605:0.011848:0.009325:0.003864:0.004040:0.008351:0.004375
resolving claims where compensation is due fairly and :@0.048828:0.893859:0.434879:0.893859:0.434879:0.883275:0.048828:0.883275:0.005381:0.007984:0.006563:0.008910:0.003864:0.007138:0.003864:0.008575:0.008990:0.006052:0.007377:0.003864:0.007840:0.003864:0.013525:0.006770:0.004822:0.011768:0.009325:0.008575:0.005557:0.008734:0.006052:0.007377:0.009357:0.013748:0.009181:0.008351:0.009038:0.006770:0.007952:0.005413:0.003864:0.009357:0.008846:0.006387:0.003369:0.005972:0.005205:0.009405:0.008670:0.008160:0.005301:0.004998:0.008128:0.003864:0.005557:0.003864:0.007728:0.005365:0.007649:0.008495:0.008910:0.004375
as quickly as we can.  In addition, as we illustrate on :@0.048407:0.908587:0.420679:0.908587:0.420679:0.898002:0.048407:0.898002:0.007728:0.006387:0.005637:0.009405:0.008830:0.003864:0.007377:0.007936:0.003864:0.007553:0.005205:0.007728:0.006387:0.004870:0.012183:0.008830:0.005637:0.007377:0.008128:0.008862:0.003465:0.004375:0.002826:0.003529:0.007393:0.006467:0.008128:0.009405:0.009102:0.003864:0.005413:0.003864:0.009357:0.009038:0.003465:0.006515:0.007728:0.006387:0.004870:0.012183:0.008734:0.006467:0.003864:0.003529:0.003864:0.008830:0.006563:0.005413:0.005557:0.007776:0.005413:0.008112:0.006052:0.008399:0.008160:0.004375
pages 40 to 42 of this report, we also continue to bring :@0.048828:0.923434:0.449362:0.923434:0.449362:0.912850:0.048828:0.912850:0.009165:0.007808:0.009070:0.008160:0.006563:0.005205:0.008830:0.008910:0.005637:0.005413:0.009134:0.004870:0.008830:0.008910:0.006052:0.009357:0.005190:0.004790:0.005413:0.008782:0.003864:0.006563:0.006052:0.005557:0.008144:0.009165:0.009070:0.005381:0.005413:0.003241:0.005716:0.012359:0.008990:0.005637:0.007904:0.003864:0.006307:0.008990:0.005637:0.007377:0.009357:0.009038:0.005413:0.003864:0.009038:0.009038:0.008351:0.005509:0.005413:0.009134:0.005637:0.008910:0.005205:0.003609:0.008495:0.008830:0.004375
our more than 25 years' expertise in  healthcare claims :@0.048407:0.938222:0.437765:0.938222:0.437765:0.927637:0.048407:0.927637:0.009165:0.008830:0.005381:0.006052:0.013285:0.008990:0.005301:0.007984:0.005205:0.005413:0.009038:0.008128:0.009038:0.006291:0.008607:0.008367:0.005637:0.007728:0.008351:0.008128:0.005557:0.006770:0.003673:0.006180:0.008160:0.007329:0.009389:0.008160:0.005557:0.005205:0.003864:0.006770:0.008112:0.006052:0.003273:0.007649:0.004375:0.002427:0.009038:0.008351:0.008128:0.003864:0.005237:0.009038:0.007377:0.008128:0.005557:0.008351:0.005589:0.007377:0.003625:0.007904:0.003864:0.013365:0.006770:0.004375
to the management of cases in the higher courts which :@0.047987:0.953069:0.447691:0.953069:0.447691:0.942485:0.047987:0.942485:0.005413:0.009134:0.005205:0.005413:0.009038:0.008160:0.006052:0.013748:0.008128:0.009213:0.008128:0.009405:0.008607:0.013748:0.008527:0.009038:0.005413:0.005716:0.009357:0.004758:0.005637:0.007138:0.007808:0.006770:0.007936:0.006770:0.005924:0.003273:0.007649:0.006052:0.005413:0.009038:0.008080:0.006052:0.009038:0.003864:0.009197:0.009038:0.008351:0.005301:0.005301:0.007377:0.009357:0.009038:0.005317:0.005413:0.006770:0.004710:0.011545:0.009293:0.003864:0.007569:0.009245:0.004375
determine the boundaries of the law in the future.:@0.048407:0.967917:0.407122:0.967917:0.407122:0.957332:0.048407:0.957332:0.009405:0.008160:0.005413:0.008351:0.005557:0.013748:0.003864:0.009038:0.008351:0.005174:0.005413:0.009038:0.008160:0.006387:0.009389:0.009022:0.009038:0.008862:0.009405:0.008128:0.005333:0.003864:0.008160:0.006770:0.005589:0.009357:0.004758:0.005205:0.005413:0.009038:0.008160:0.006052:0.003864:0.008495:0.011848:0.005637:0.003369:0.007984:0.005637:0.005413:0.009038:0.008160:0.005637:0.004998:0.009038:0.005413:0.009213:0.005557:0.008351:0.003465
We are also more frequently taking the decision to :@0.488512:0.293972:0.854380:0.293972:0.854380:0.283388:0.488512:0.283388:0.014914:0.008351:0.006148:0.007808:0.005301:0.007904:0.005637:0.007904:0.003864:0.006307:0.008990:0.006052:0.013285:0.008910:0.005301:0.007984:0.005205:0.004998:0.005764:0.008351:0.009405:0.009213:0.008351:0.009213:0.005413:0.004088:0.007728:0.004966:0.005413:0.008128:0.007936:0.003864:0.008862:0.009405:0.005972:0.005413:0.009038:0.008160:0.005637:0.009165:0.008160:0.007138:0.003864:0.006387:0.003864:0.008830:0.008734:0.006052:0.005126:0.008990:0.004375
pursue a custodial sentence through contempt of :@0.489688:0.309651:0.845848:0.309651:0.845848:0.299066:0.489688:0.299066:0.009389:0.008591:0.005381:0.006770:0.008607:0.008064:0.006052:0.006898:0.006052:0.007377:0.008670:0.006770:0.005078:0.009165:0.009165:0.003864:0.007824:0.003864:0.006387:0.006770:0.008351:0.009038:0.005413:0.008160:0.009038:0.007377:0.008351:0.005237:0.005413:0.009038:0.005557:0.009150:0.009038:0.009405:0.009038:0.005876:0.007377:0.009357:0.009325:0.005413:0.008351:0.013748:0.009629:0.005413:0.005253:0.008910:0.004790:0.004375
court proceedings for those who bring exaggerated :@0.489268:0.325092:0.861300:0.325092:0.861300:0.314508:0.489268:0.314508:0.007377:0.009181:0.009038:0.005557:0.005158:0.006052:0.009165:0.005557:0.009070:0.007377:0.008000:0.008351:0.009038:0.003864:0.008830:0.009405:0.006483:0.005301:0.004998:0.009549:0.005557:0.004870:0.005413:0.009038:0.009165:0.006770:0.008351:0.004886:0.012263:0.009660:0.009916:0.006052:0.008910:0.005205:0.003609:0.008495:0.008830:0.006467:0.008160:0.007329:0.007888:0.009405:0.009405:0.008080:0.005557:0.008128:0.005142:0.008351:0.009405:0.004375
or fabricated claims as described at page 42.:@0.489268:0.340533:0.805844:0.340533:0.805844:0.329949:0.489268:0.329949:0.008830:0.005301:0.004870:0.004998:0.008128:0.009389:0.005557:0.003864:0.007377:0.008128:0.005413:0.008351:0.009405:0.006451:0.007377:0.003864:0.007840:0.003864:0.013445:0.006770:0.005253:0.007728:0.006387:0.005637:0.009070:0.008064:0.006770:0.007090:0.005381:0.003864:0.008990:0.008160:0.009165:0.006467:0.007728:0.005126:0.006052:0.009070:0.007808:0.009070:0.007984:0.005205:0.008910:0.008910:0.003465
Our Early Notification (EN) Scheme for obstetric cerebral :@0.489285:0.365833:0.892007:0.365833:0.892007:0.355249:0.489285:0.355249:0.011848:0.009038:0.005333:0.006052:0.007808:0.007904:0.005381:0.003864:0.007313:0.005716:0.011593:0.009165:0.005413:0.003864:0.004758:0.003864:0.007138:0.008128:0.005158:0.003864:0.009165:0.009038:0.006339:0.004535:0.007569:0.011257:0.004455:0.005716:0.008479:0.007377:0.008766:0.008351:0.013748:0.008064:0.005716:0.004998:0.009549:0.005557:0.005285:0.009357:0.009389:0.006770:0.005158:0.008351:0.005413:0.005317:0.003864:0.007377:0.005573:0.007138:0.007984:0.005381:0.008064:0.008990:0.005381:0.007808:0.003864:0.004375
palsy is singled out as an exemplar of our upstream :@0.489705:0.381512:0.858384:0.381512:0.858384:0.370928:0.489705:0.370928:0.008990:0.007728:0.003864:0.006307:0.007393:0.005637:0.003194:0.005716:0.005637:0.006770:0.003561:0.008655:0.009070:0.003864:0.007824:0.009070:0.006467:0.009165:0.009038:0.005158:0.005637:0.007473:0.006307:0.005637:0.007649:0.008495:0.006467:0.008351:0.007329:0.008351:0.013748:0.009197:0.003864:0.008128:0.005557:0.005221:0.009357:0.005190:0.005205:0.009070:0.009038:0.005333:0.006052:0.009038:0.008942:0.006770:0.005078:0.005381:0.008160:0.007808:0.013365:0.004375
approach and  progress is reported from  page 30. This is :@0.489285:0.396893:0.891416:0.396893:0.891416:0.386308:0.489285:0.386308:0.007904:0.009070:0.009389:0.005317:0.009165:0.008128:0.007090:0.009038:0.006339:0.007808:0.008575:0.008990:0.004375:0.002523:0.008990:0.005381:0.008990:0.009070:0.005381:0.007984:0.006563:0.006563:0.006052:0.003194:0.005637:0.006052:0.005301:0.007984:0.009070:0.008990:0.005301:0.005205:0.007984:0.009070:0.006052:0.004998:0.005557:0.009022:0.013525:0.004375:0.002427:0.009070:0.007808:0.009070:0.007984:0.005637:0.008910:0.008910:0.003465:0.006531:0.008367:0.008607:0.003864:0.006563:0.006052:0.003114:0.005381:0.004375
an  innovation which aims to demonstrate over time that :@0.489285:0.412273:0.895807:0.412273:0.895807:0.401689:0.489285:0.401689:0.007473:0.008319:0.004375:0.002427:0.003864:0.008830:0.009038:0.009118:0.007649:0.008128:0.005158:0.003864:0.009357:0.009038:0.005062:0.011848:0.009405:0.004040:0.007649:0.009405:0.006052:0.008128:0.003641:0.013445:0.006770:0.005158:0.005413:0.009038:0.005716:0.009405:0.008160:0.013748:0.009357:0.008830:0.006770:0.005413:0.005557:0.008128:0.005413:0.008351:0.006004:0.008990:0.007393:0.008160:0.005381:0.005205:0.005413:0.003864:0.013748:0.008064:0.005205:0.005413:0.009038:0.008319:0.005413:0.004375
early intervention can  bring benefits for all those affected :@0.489285:0.427654:0.901923:0.427654:0.901923:0.417070:0.489285:0.417070:0.008160:0.007904:0.005381:0.003864:0.007393:0.006052:0.003864:0.009038:0.005413:0.007984:0.005557:0.007393:0.008351:0.008702:0.005413:0.003864:0.009038:0.009038:0.006339:0.007058:0.007649:0.008655:0.004375:0.002523:0.008910:0.005301:0.003864:0.008399:0.008990:0.006467:0.009389:0.008175:0.009038:0.008351:0.004710:0.003864:0.005413:0.006770:0.005221:0.004998:0.009549:0.005557:0.005700:0.007233:0.003449:0.003449:0.006052:0.005413:0.008782:0.009165:0.006770:0.008351:0.005461:0.008128:0.004998:0.004998:0.008175:0.007377:0.005221:0.008351:0.009213:0.004375
by negligent care,  as well as real time improvements in :@0.489705:0.443095:0.882575:0.443095:0.882575:0.432511:0.489705:0.432511:0.008655:0.007058:0.005716:0.009038:0.008351:0.009165:0.003864:0.003864:0.009405:0.008160:0.009038:0.005413:0.005046:0.007377:0.007840:0.005557:0.008144:0.003465:0.004375:0.002411:0.007473:0.006211:0.004870:0.011768:0.008575:0.003864:0.004040:0.006387:0.007473:0.006307:0.006052:0.005126:0.007649:0.007473:0.003529:0.006052:0.005413:0.003864:0.013493:0.008351:0.005940:0.003864:0.013525:0.009389:0.005317:0.009357:0.007649:0.008128:0.013748:0.008096:0.009038:0.005413:0.006563:0.006052:0.003114:0.007393:0.004375
safety and,  ultimately,  reductions in associated costs. As :@0.489285:0.458476:0.890985:0.458476:0.890985:0.447892:0.489285:0.447892:0.006770:0.008128:0.004998:0.008175:0.005413:0.007728:0.005174:0.008128:0.009038:0.009645:0.003465:0.004375:0.002491:0.008734:0.003864:0.005046:0.003864:0.013285:0.007808:0.005413:0.007952:0.003864:0.007393:0.003465:0.004375:0.002746:0.005557:0.008144:0.009405:0.008750:0.007377:0.005221:0.003864:0.009086:0.009038:0.006595:0.006052:0.003273:0.007649:0.006467:0.008128:0.006419:0.006770:0.008942:0.007377:0.003625:0.008128:0.005062:0.008160:0.009165:0.006467:0.007377:0.008846:0.006563:0.005205:0.006563:0.003465:0.005940:0.010299:0.007010:0.004375
the EN Scheme reaches a tipping point, where the cases :@0.488949:0.474155:0.893108:0.474155:0.893108:0.463570:0.488949:0.463570:0.005413:0.009038:0.008080:0.006467:0.006978:0.010427:0.006052:0.008479:0.007377:0.008766:0.008351:0.013748:0.008064:0.006467:0.005381:0.008160:0.008128:0.007090:0.008830:0.008351:0.006531:0.005637:0.006898:0.005637:0.005205:0.003864:0.009086:0.009389:0.003641:0.008830:0.009405:0.006643:0.009389:0.009181:0.003864:0.009038:0.005174:0.003465:0.005525:0.011768:0.009325:0.008575:0.005557:0.008734:0.005637:0.005413:0.009038:0.008160:0.005637:0.007058:0.007728:0.006563:0.007984:0.006563:0.004375
investigated  in the first year would  have been expected :@0.489705:0.489537:0.886599:0.489537:0.886599:0.478952:0.489705:0.478952:0.003864:0.008734:0.007473:0.008160:0.006770:0.005078:0.003864:0.009086:0.007904:0.005413:0.008032:0.009165:0.004375:0.002427:0.003273:0.007649:0.006052:0.005413:0.009038:0.008160:0.005637:0.004998:0.003864:0.005557:0.006770:0.005413:0.004375:0.007936:0.008351:0.008463:0.005557:0.004375:0.011832:0.009581:0.009038:0.004072:0.009581:0.004375:0.002427:0.008734:0.007728:0.007393:0.007984:0.006467:0.008910:0.007808:0.007808:0.008575:0.006467:0.008064:0.007329:0.009054:0.008351:0.007026:0.005413:0.008112:0.009165:0.004375
to reach us under the traditional  model, we plan to :@0.488949:0.504917:0.859113:0.504917:0.859113:0.494333:0.488949:0.494333:0.005413:0.009038:0.005716:0.005381:0.007984:0.007808:0.007138:0.008734:0.006467:0.008319:0.006211:0.006052:0.009038:0.009038:0.009405:0.008064:0.005557:0.004870:0.005413:0.009038:0.008160:0.005637:0.005413:0.005557:0.007936:0.009405:0.003864:0.005221:0.003864:0.009357:0.009038:0.007904:0.003864:0.004375:0.002427:0.013525:0.009165:0.009405:0.007984:0.003864:0.003273:0.005637:0.012183:0.008830:0.006387:0.008910:0.003609:0.007569:0.008575:0.006052:0.005126:0.008990:0.004375
evaluate the scheme to inform its future development.:@0.489285:0.520359:0.876582:0.520359:0.876582:0.509774:0.489285:0.509774:0.008351:0.007649:0.007952:0.003864:0.009038:0.007936:0.005413:0.008351:0.005221:0.005413:0.009038:0.008160:0.006052:0.006770:0.007377:0.008798:0.008160:0.013525:0.008160:0.005716:0.005413:0.009038:0.005716:0.003864:0.009038:0.004742:0.009357:0.005349:0.013748:0.006339:0.003449:0.004870:0.006132:0.005301:0.004998:0.009038:0.005413:0.009293:0.005557:0.008351:0.005764:0.009405:0.008160:0.007649:0.008351:0.003864:0.009134:0.009389:0.013557:0.008351:0.009038:0.005221:0.003465
As with any strategy, critical to our success has been :@0.488512:0.546021:0.865142:0.546021:0.865142:0.535437:0.488512:0.535437:0.010299:0.007010:0.004870:0.011928:0.004040:0.005637:0.009405:0.006467:0.008128:0.008846:0.007728:0.005126:0.006467:0.005205:0.005381:0.007904:0.005205:0.008064:0.009070:0.007473:0.003465:0.006291:0.007058:0.005381:0.003864:0.005126:0.003864:0.007058:0.007904:0.003864:0.005972:0.005413:0.009038:0.005716:0.009165:0.008830:0.005381:0.005205:0.006770:0.008686:0.007377:0.007377:0.008016:0.006770:0.006770:0.005956:0.008655:0.007728:0.006563:0.005716:0.008830:0.007808:0.007808:0.008575:0.004375
the need to adapt rapidly to the unexpected.  In 2018 :@0.488932:0.561403:0.872860:0.561403:0.872860:0.550818:0.488932:0.550818:0.005413:0.009038:0.008080:0.006052:0.008575:0.007984:0.007984:0.008990:0.006052:0.005413:0.009134:0.005205:0.008128:0.009405:0.008128:0.009389:0.005413:0.005924:0.005381:0.007904:0.008990:0.003864:0.008990:0.003864:0.007393:0.004870:0.005413:0.009038:0.005301:0.005413:0.009038:0.008160:0.006052:0.009038:0.009038:0.008351:0.007329:0.009389:0.008351:0.007377:0.005413:0.008351:0.009405:0.003465:0.004375:0.002906:0.003449:0.007393:0.006467:0.008910:0.008910:0.008830:0.008830:0.004375
we were asked to deliver new indemnity schemes for :@0.488512:0.576783:0.872232:0.576783:0.872232:0.566199:0.488512:0.566199:0.012183:0.008734:0.004870:0.011928:0.008734:0.005796:0.008655:0.005637:0.008128:0.006419:0.007728:0.008064:0.009165:0.006052:0.005413:0.009134:0.005205:0.009165:0.008160:0.003864:0.003864:0.007313:0.008351:0.005349:0.006052:0.009405:0.008575:0.011848:0.005637:0.003864:0.009038:0.009197:0.008351:0.013493:0.009038:0.003864:0.005413:0.007489:0.005301:0.006770:0.007090:0.009038:0.008351:0.013461:0.008351:0.006770:0.005126:0.004998:0.009357:0.005557:0.004375
general  practice. At pages 36 and 37 of our report we :@0.489268:0.592165:0.880094:0.592165:0.880094:0.581581:0.489268:0.581581:0.009405:0.007904:0.008830:0.008064:0.005381:0.007904:0.003864:0.004375:0.002427:0.009389:0.005317:0.008128:0.007170:0.005413:0.003864:0.007106:0.008351:0.003465:0.005924:0.011098:0.005796:0.005716:0.009070:0.007808:0.009070:0.008160:0.006563:0.005716:0.008607:0.008607:0.006148:0.007808:0.008575:0.008990:0.006467:0.008607:0.008367:0.006467:0.009357:0.004758:0.005205:0.009357:0.009038:0.005381:0.005637:0.005557:0.007968:0.009165:0.009070:0.005381:0.005205:0.004870:0.011928:0.008655:0.004375
describe how these new schemes, which  involved the :@0.489268:0.607547:0.874841:0.607547:0.874841:0.596963:0.489268:0.596963:0.009165:0.008160:0.006770:0.007090:0.005557:0.003689:0.009165:0.008160:0.006052:0.009325:0.009581:0.011768:0.004790:0.005413:0.009038:0.008160:0.006770:0.008351:0.006227:0.009405:0.008575:0.011928:0.005205:0.006770:0.007377:0.009038:0.008080:0.013748:0.008351:0.006563:0.003465:0.006036:0.011768:0.009325:0.003864:0.007649:0.009325:0.004375:0.002427:0.003609:0.008655:0.007313:0.008910:0.003864:0.007138:0.007984:0.008990:0.006052:0.005413:0.008702:0.008064:0.004375
Government's acquisition of historical claims as well :@0.489688:0.623225:0.863205:0.623225:0.863205:0.612640:0.489688:0.612640:0.010954:0.009724:0.007649:0.008655:0.005557:0.009325:0.013956:0.008575:0.009038:0.005669:0.003673:0.006770:0.005780:0.008128:0.007377:0.009197:0.009038:0.003657:0.006770:0.003657:0.005413:0.003864:0.009038:0.009038:0.005924:0.009357:0.005190:0.005637:0.008734:0.003864:0.006387:0.005413:0.008958:0.005381:0.003864:0.007058:0.007808:0.003864:0.006387:0.007377:0.003625:0.007904:0.003864:0.013365:0.006770:0.005493:0.007728:0.006387:0.004870:0.011353:0.008351:0.003864:0.003864:0.004375
as responsibility for new ones, have led to a growing :@0.489268:0.638666:0.868214:0.638666:0.868214:0.628082:0.489268:0.628082:0.007473:0.006307:0.006052:0.005557:0.008064:0.006770:0.009022:0.009070:0.009038:0.006419:0.003864:0.009086:0.003864:0.003864:0.003625:0.005413:0.007441:0.004870:0.004998:0.009549:0.005557:0.006132:0.009405:0.008575:0.011848:0.005301:0.009165:0.009038:0.008016:0.006770:0.003465:0.006659:0.008830:0.007904:0.007473:0.008064:0.006052:0.003449:0.007473:0.008495:0.006052:0.005413:0.009038:0.005716:0.006802:0.006052:0.009405:0.005557:0.009070:0.011545:0.003673:0.008830:0.009405:0.004375
portfolio. The main scheme -  Clinical  Negligence Scheme :@0.489688:0.654048:0.901943:0.654048:0.901943:0.643464:0.489688:0.643464:0.009165:0.009165:0.005557:0.005205:0.004998:0.009118:0.003864:0.003864:0.009086:0.003465:0.006706:0.008367:0.008862:0.008351:0.005940:0.013285:0.007728:0.003864:0.008575:0.006467:0.006770:0.007090:0.009038:0.008112:0.013748:0.008096:0.004790:0.006387:0.002523:0.005205:0.009884:0.003864:0.003864:0.008782:0.003864:0.007377:0.008128:0.003864:0.004375:0.002475:0.011593:0.008160:0.009165:0.003864:0.003864:0.008990:0.008160:0.008734:0.007377:0.008000:0.005637:0.008479:0.007377:0.008686:0.008351:0.013413:0.008160:0.004375
for General  Practice -  will, as expected, gather pace as :@0.488932:0.669429:0.882632:0.669429:0.882632:0.658844:0.488932:0.658844:0.004998:0.009549:0.005557:0.005700:0.010954:0.008351:0.008846:0.008351:0.005557:0.008128:0.003864:0.004375:0.002842:0.008575:0.005301:0.007808:0.007138:0.005205:0.003864:0.006978:0.007984:0.005301:0.006387:0.002443:0.004040:0.012104:0.004040:0.004040:0.004040:0.003465:0.006627:0.007728:0.006387:0.005637:0.008351:0.007329:0.009389:0.008351:0.007377:0.005413:0.008351:0.009405:0.003465:0.006435:0.009405:0.008128:0.005413:0.009038:0.008351:0.005557:0.005716:0.009165:0.007808:0.007377:0.007920:0.005637:0.007473:0.006307:0.004375
more and  more incidents fall within  its scope. The general :@0.489688:0.684811:0.905679:0.684811:0.905679:0.674226:0.489688:0.674226:0.013285:0.008990:0.005301:0.007984:0.005637:0.007808:0.008575:0.008990:0.004375:0.002523:0.013285:0.008910:0.005301:0.007984:0.006052:0.003864:0.009038:0.007106:0.003864:0.009165:0.008351:0.008702:0.005413:0.006770:0.005126:0.004710:0.007904:0.003864:0.003864:0.005461:0.011848:0.003864:0.005716:0.009245:0.003864:0.009421:0.004375:0.002523:0.003529:0.004870:0.006132:0.005637:0.006770:0.007010:0.009165:0.009070:0.008160:0.003465:0.006371:0.008367:0.008782:0.008351:0.005605:0.009165:0.008064:0.008830:0.008064:0.005381:0.007904:0.003864:0.004375
practice schemes are now feeding more substantially :@0.489688:0.700192:0.870215:0.700192:0.870215:0.689608:0.489688:0.689608:0.009389:0.005317:0.007904:0.007377:0.005413:0.003689:0.007377:0.008000:0.005637:0.006770:0.007185:0.009038:0.008351:0.013461:0.008351:0.006770:0.005461:0.007808:0.005301:0.007904:0.006052:0.009405:0.009660:0.011928:0.004870:0.004998:0.008351:0.008080:0.009405:0.003864:0.008830:0.009405:0.006738:0.013285:0.008990:0.005301:0.007984:0.005637:0.006770:0.008862:0.009389:0.006579:0.005413:0.008128:0.009038:0.005237:0.003864:0.008128:0.003864:0.003864:0.007728:0.004375
into our reporting on clinical claims, providing a more :@0.489688:0.715870:0.874846:0.715870:0.874846:0.705286:0.489688:0.705286:0.003864:0.008575:0.005205:0.008990:0.005637:0.009070:0.009038:0.005333:0.005637:0.005557:0.007968:0.009165:0.009070:0.005381:0.005413:0.003657:0.008734:0.009165:0.006467:0.008575:0.008319:0.006467:0.007377:0.003545:0.003864:0.008495:0.003864:0.006978:0.007808:0.003864:0.006227:0.007377:0.003864:0.007840:0.003864:0.013748:0.006770:0.003465:0.006770:0.009070:0.005301:0.008990:0.007313:0.003864:0.008910:0.003864:0.008575:0.009070:0.006387:0.006898:0.006467:0.013030:0.008830:0.005301:0.007904:0.004375
complete picture of clinical negligence in the NHS.  For :@0.489268:0.731311:0.879727:0.731311:0.879727:0.720727:0.489268:0.720727:0.007377:0.009102:0.013748:0.009118:0.003864:0.008351:0.005174:0.008351:0.006355:0.009165:0.003864:0.007058:0.005413:0.008623:0.005381:0.008064:0.005716:0.009357:0.004758:0.005637:0.007138:0.003864:0.003529:0.008655:0.003864:0.006978:0.007808:0.003864:0.006722:0.009038:0.008112:0.009405:0.003864:0.003864:0.009405:0.008080:0.009038:0.007185:0.008351:0.005940:0.003273:0.007649:0.006052:0.005413:0.009038:0.008080:0.006052:0.011177:0.010666:0.007984:0.003273:0.004375:0.002858:0.007233:0.008655:0.005126:0.004375
example, at page 36 we illustrate how claims in secondary :@0.489268:0.746753:0.909139:0.746753:0.909139:0.736168:0.489268:0.736168:0.008351:0.007329:0.008128:0.013748:0.009389:0.003864:0.008351:0.003465:0.006371:0.008128:0.005237:0.005637:0.009070:0.007728:0.009070:0.007984:0.005637:0.008607:0.008782:0.005205:0.012183:0.008830:0.006387:0.003864:0.003529:0.003864:0.008830:0.006563:0.005413:0.005557:0.007776:0.005413:0.008112:0.006467:0.009325:0.009581:0.011768:0.005205:0.007377:0.003625:0.007904:0.003864:0.013365:0.006770:0.005924:0.003273:0.007649:0.006387:0.006770:0.008112:0.007377:0.009102:0.009038:0.009038:0.008128:0.005557:0.007489:0.004375
care have fallen in  number (our Clinical  Negligence :@0.489268:0.762074:0.855935:0.762074:0.855935:0.751489:0.489268:0.751489:0.007138:0.007728:0.005381:0.007984:0.006467:0.008734:0.007728:0.007393:0.007984:0.005301:0.004998:0.008128:0.003689:0.003864:0.008351:0.009038:0.006738:0.003273:0.007569:0.004375:0.002523:0.009038:0.009038:0.013748:0.009102:0.008351:0.005557:0.005669:0.004822:0.009134:0.008830:0.005557:0.005110:0.009884:0.003864:0.003864:0.008782:0.003864:0.007377:0.008128:0.003864:0.004375:0.002475:0.011513:0.007984:0.009165:0.003864:0.003864:0.008990:0.008160:0.008734:0.007138:0.008064:0.004375
Scheme for Trusts) but how the addition of the new :@0.489268:0.777395:0.863583:0.777395:0.863583:0.766811:0.489268:0.766811:0.008479:0.007377:0.008846:0.008351:0.013748:0.008064:0.005301:0.004998:0.009549:0.005557:0.005285:0.007904:0.005301:0.008575:0.006467:0.005126:0.006467:0.004535:0.006052:0.009070:0.008734:0.005205:0.006052:0.009325:0.009357:0.011912:0.004870:0.005413:0.009038:0.008160:0.006052:0.007904:0.009165:0.009070:0.003864:0.005205:0.003864:0.008990:0.008830:0.006387:0.009357:0.004758:0.005301:0.005413:0.009038:0.008160:0.006052:0.009245:0.008351:0.011816:0.004375
general  practice schemes means that our incoming and :@0.489268:0.792836:0.887391:0.792836:0.887391:0.782252:0.489268:0.782252:0.009405:0.007904:0.008830:0.008064:0.005381:0.007904:0.003864:0.004375:0.002427:0.009389:0.005317:0.007904:0.007377:0.005413:0.003689:0.007377:0.008000:0.006052:0.006770:0.007090:0.009038:0.008351:0.013461:0.008351:0.006770:0.005892:0.013525:0.008160:0.008128:0.008686:0.006770:0.005158:0.005413:0.009373:0.008319:0.005413:0.005349:0.009357:0.009038:0.005381:0.005716:0.003864:0.008830:0.007138:0.009165:0.013365:0.003864:0.008734:0.009165:0.006467:0.007649:0.008495:0.008830:0.004375
settled clinical claims numbers are rising overall.  This :@0.489268:0.808514:0.866442:0.808514:0.866442:0.797930:0.489268:0.797930:0.006563:0.008064:0.005205:0.005413:0.003657:0.008064:0.009070:0.006052:0.007058:0.003864:0.003864:0.008575:0.003864:0.007058:0.007904:0.003864:0.006387:0.007138:0.003864:0.007824:0.003864:0.013365:0.006770:0.005924:0.009038:0.009038:0.013525:0.009389:0.008175:0.005557:0.006770:0.005493:0.007808:0.005301:0.007904:0.006052:0.005301:0.003609:0.006387:0.003609:0.008495:0.008910:0.006467:0.009070:0.007393:0.008160:0.005381:0.007808:0.003864:0.003864:0.003194:0.004375:0.002523:0.008160:0.008655:0.003864:0.006387:0.004375
entails increased activity by our organisation,  particularly :@0.489268:0.823955:0.895439:0.823955:0.895439:0.813371:0.489268:0.813371:0.008351:0.008798:0.005413:0.007952:0.003864:0.003864:0.006563:0.006052:0.003864:0.008575:0.007058:0.005381:0.008160:0.007808:0.006563:0.008064:0.009070:0.006467:0.008128:0.007377:0.005413:0.003625:0.007649:0.003864:0.005126:0.007728:0.005557:0.008655:0.007058:0.005637:0.009070:0.009038:0.005333:0.005205:0.009357:0.005557:0.009629:0.008128:0.009038:0.003864:0.006770:0.008128:0.005413:0.003864:0.009357:0.009038:0.003465:0.004375:0.002427:0.009389:0.007840:0.005557:0.005413:0.003864:0.007185:0.009038:0.003864:0.007936:0.005557:0.003864:0.007553:0.004375
when coupled with the acceleration of investigations :@0.488512:0.839336:0.870476:0.839336:0.870476:0.828752:0.488512:0.828752:0.011848:0.009325:0.008575:0.009325:0.006467:0.007377:0.008926:0.008830:0.009070:0.003864:0.008064:0.009165:0.005637:0.011768:0.003864:0.005716:0.009325:0.006052:0.005413:0.009038:0.008160:0.005637:0.008128:0.007377:0.007377:0.008351:0.003864:0.008096:0.005557:0.008128:0.005413:0.003864:0.009150:0.009038:0.006419:0.009357:0.004758:0.006052:0.003864:0.008830:0.007473:0.008160:0.006770:0.005413:0.003609:0.009405:0.007744:0.005413:0.003864:0.009038:0.009038:0.006595:0.004375
under our EN Scheme by several years. We have laid :@0.489688:0.854718:0.864754:0.854718:0.864754:0.844134:0.489688:0.844134:0.009038:0.008782:0.009405:0.008080:0.005557:0.005110:0.009357:0.009038:0.005557:0.005972:0.006978:0.010331:0.006052:0.008479:0.007377:0.008846:0.008351:0.013748:0.008064:0.006467:0.008655:0.007058:0.005205:0.006770:0.007856:0.007393:0.007984:0.005301:0.007808:0.003864:0.005461:0.007728:0.008160:0.008128:0.005557:0.006563:0.003465:0.006036:0.015217:0.008575:0.006052:0.008830:0.007904:0.007473:0.008064:0.006052:0.003449:0.007393:0.003529:0.008575:0.004375
the groundwork to manage this increased workload :@0.488932:0.870100:0.863599:0.870100:0.863599:0.859515:0.488932:0.859515:0.005413:0.009038:0.008080:0.005716:0.009660:0.005557:0.009660:0.009245:0.009038:0.009708:0.011848:0.009357:0.005764:0.007936:0.005014:0.005413:0.009038:0.006052:0.013748:0.007856:0.009038:0.008128:0.009134:0.008351:0.005509:0.005413:0.008782:0.003864:0.006563:0.006052:0.003864:0.008575:0.007058:0.005381:0.008160:0.007808:0.006563:0.008064:0.009070:0.005637:0.011545:0.009629:0.005557:0.007936:0.004072:0.009357:0.008463:0.009581:0.004375
with a planned expansion of our workforce and two :@0.488512:0.885480:0.866452:0.885480:0.866452:0.874896:0.488512:0.874896:0.011768:0.003864:0.005716:0.009325:0.006387:0.006898:0.006467:0.009165:0.003864:0.007824:0.009038:0.008702:0.008351:0.009134:0.006467:0.008351:0.007329:0.009022:0.008128:0.008766:0.006770:0.003864:0.009038:0.009038:0.005924:0.009357:0.005190:0.005205:0.009070:0.009038:0.005333:0.004790:0.011928:0.009660:0.005557:0.008303:0.005205:0.009581:0.005557:0.007808:0.008575:0.005716:0.007808:0.008575:0.008990:0.006052:0.005413:0.012072:0.009581:0.004375
major change programmes in claims management and :@0.489688:0.901158:0.882590:0.901158:0.882590:0.890574:0.489688:0.890574:0.013525:0.007904:0.003864:0.009165:0.005557:0.005205:0.007377:0.009038:0.008128:0.009038:0.009405:0.008351:0.005892:0.009389:0.005557:0.009357:0.009229:0.005557:0.008128:0.013381:0.013748:0.008096:0.006770:0.006004:0.003273:0.007649:0.006467:0.007138:0.003864:0.007824:0.003864:0.013365:0.006770:0.005924:0.013748:0.008128:0.009213:0.008128:0.009405:0.008607:0.013748:0.008527:0.009038:0.005413:0.005716:0.007649:0.008495:0.008910:0.004375
IT. We aim to make the very most of the opportunities :@0.489688:0.916599:0.879508:0.916599:0.879508:0.906015:0.489688:0.906015:0.003194:0.006307:0.002603:0.006052:0.015217:0.008575:0.005716:0.007728:0.003864:0.012950:0.006052:0.005413:0.009134:0.005637:0.013748:0.007936:0.007936:0.008351:0.005221:0.005413:0.009038:0.008160:0.005205:0.007649:0.008351:0.005557:0.007521:0.005637:0.013365:0.009070:0.006770:0.005078:0.005205:0.009357:0.005190:0.004870:0.005413:0.009038:0.008160:0.005637:0.009357:0.009389:0.009389:0.009102:0.005557:0.005205:0.009038:0.009038:0.003864:0.005205:0.003864:0.008351:0.006770:0.004375
presented by our expanded  remit to drive efficiencies :@0.489688:0.932041:0.871397:0.932041:0.871397:0.921456:0.489688:0.921456:0.009165:0.005381:0.008064:0.006770:0.007936:0.008830:0.005205:0.008064:0.009165:0.006467:0.008830:0.007313:0.005205:0.009070:0.009038:0.005333:0.005205:0.008160:0.007329:0.009150:0.008128:0.008846:0.009405:0.008351:0.009213:0.004375:0.002523:0.005381:0.008064:0.013445:0.003864:0.005126:0.004870:0.005413:0.009038:0.005716:0.008910:0.005301:0.003864:0.007058:0.007904:0.006052:0.008351:0.004998:0.004998:0.003864:0.007201:0.003864:0.008351:0.009038:0.007154:0.003864:0.008351:0.006770:0.004375
and improvements to our services across the board.:@0.489268:0.947363:0.854514:0.947363:0.854514:0.936779:0.489268:0.936779:0.007808:0.008655:0.008990:0.006467:0.003864:0.013748:0.009389:0.005349:0.009357:0.007649:0.008128:0.013748:0.008351:0.008830:0.005413:0.006770:0.005046:0.005126:0.008990:0.005637:0.009070:0.009038:0.005333:0.005637:0.006770:0.007936:0.005381:0.007473:0.003864:0.007138:0.008064:0.006770:0.005493:0.007904:0.007138:0.005381:0.009165:0.006563:0.006770:0.004663:0.005413:0.009038:0.008160:0.006467:0.008910:0.008910:0.007728:0.005301:0.008990:0.003465