NHS Resolution:@0.116836:0.056159:0.212924:0.056159:0.212924:0.047246:0.116836:0.047246:0.009562:0.009320:0.006889:0.004862:0.008393:0.007051:0.005708:0.007977:0.003814:0.007682:0.005224:0.003505:0.007977:0.008125
Annual report and accounts 2021/22:@0.288484:0.056159:0.513913:0.056159:0.513913:0.047246:0.288484:0.047246:0.009226:0.008138:0.008058:0.008138:0.007212:0.003519:0.005627:0.004956:0.007306:0.008219:0.008232:0.004862:0.004553:0.005009:0.006836:0.007601:0.007722:0.005211:0.006836:0.006419:0.006204:0.008152:0.007803:0.007601:0.004741:0.005694:0.004539:0.006876:0.006970:0.006876:0.006970:0.005036:0.007051:0.007239
17:@0.938728:0.056159:0.953084:0.056159:0.953084:0.047246:0.938728:0.047246:0.006634:0.007722
Who w e are and w hat w e do:@0.096273:0.341145:0.387108:0.341145:0.387108:0.328889:0.096273:0.328889:0.020977:0.012594:0.012760:0.006888:0.014717:0.003250:0.012261:0.007220:0.011079:0.008310:0.011246:0.006888:0.011079:0.012427:0.012760:0.007220:0.014717:0.002991:0.013517:0.012003:0.008734:0.006463:0.014717:0.003250:0.012261:0.006888:0.012335:0.011283
We are an arm's length body of the Department:@0.095854:0.363107:0.474299:0.363107:0.474299:0.351966:0.095854:0.351966:0.016535:0.008897:0.005624:0.009031:0.006329:0.008813:0.005624:0.008561:0.009569:0.006043:0.008477:0.006211:0.014437:0.004616:0.006967:0.006043:0.004768:0.008746:0.009820:0.010072:0.006530:0.009585:0.006463:0.010156:0.009988:0.010156:0.008813:0.004633:0.010257:0.006429:0.004868:0.006530:0.010106:0.009082:0.005674:0.012372:0.009082:0.010106:0.008813:0.006681:0.006530:0.014991:0.008897:0.009988:0.006530
 :@0.474215:0.363107:0.478815:0.363107:0.478815:0.351966:0.474215:0.351966:0.004600
of Health and Social Care tasked with::@0.096273:0.378488:0.395686:0.378488:0.395686:0.367346:0.096273:0.367346:0.010257:0.006429:0.005473:0.012338:0.008729:0.008729:0.004768:0.006144:0.009653:0.006043:0.008729:0.009820:0.010072:0.006043:0.008897:0.009820:0.007722:0.004768:0.008494:0.004768:0.005892:0.010156:0.008729:0.006681:0.008679:0.005204:0.006530:0.008746:0.007386:0.009384:0.008830:0.010391:0.005556:0.013379:0.004768:0.006530:0.010324:0.004549
•  Providing  indemnity to the NHS for the risks :@0.097113:0.400339:0.431901:0.400339:0.431901:0.389754:0.097113:0.389754:0.006475:0.004370:0.008468:0.008484:0.005199:0.008899:0.007224:0.003604:0.008899:0.003604:0.008484:0.008899:0.004370:0.002424:0.003859:0.009026:0.009186:0.008341:0.013731:0.008819:0.003859:0.005406:0.007527:0.004784:0.005406:0.009122:0.005295:0.005406:0.009026:0.008069:0.006459:0.010908:0.010414:0.007719:0.005630:0.004992:0.009537:0.005550:0.004944:0.005406:0.009026:0.008069:0.006459:0.005295:0.003604:0.006379:0.007384:0.006379:0.004370
involved  in delivering  healthcare services by::@0.115996:0.415719:0.427422:0.415719:0.427422:0.405135:0.115996:0.405135:0.003604:0.008644:0.007304:0.008899:0.003859:0.007129:0.007974:0.008979:0.004370:0.002520:0.003269:0.007639:0.006379:0.009154:0.008054:0.003859:0.003859:0.007224:0.008149:0.005374:0.003859:0.008644:0.009154:0.004370:0.002520:0.009026:0.008341:0.007894:0.003859:0.005406:0.009026:0.007368:0.008117:0.005550:0.008341:0.005630:0.006762:0.007926:0.005374:0.007384:0.003859:0.007129:0.008054:0.006762:0.005917:0.008484:0.006969:0.003461
- handling compensation claims, keeping :@0.117675:0.437932:0.412547:0.437932:0.412547:0.427348:0.117675:0.427348:0.004370:0.006124:0.008819:0.007894:0.009026:0.009106:0.003859:0.003859:0.008644:0.009393:0.006299:0.007368:0.009345:0.013731:0.009170:0.008341:0.009026:0.006762:0.007942:0.005406:0.003859:0.009345:0.008835:0.006044:0.007368:0.003859:0.007830:0.003859:0.013731:0.006762:0.003461:0.006682:0.007719:0.008149:0.008054:0.009058:0.003859:0.008484:0.009058:0.004370
patients and  healthcare staff out:@0.128083:0.453373:0.359180:0.453373:0.359180:0.442789:0.128083:0.442789:0.009377:0.007910:0.005406:0.003859:0.008101:0.009026:0.005406:0.006554:0.005630:0.007798:0.008564:0.008979:0.004370:0.002520:0.009026:0.008341:0.008117:0.003859:0.005231:0.009026:0.007176:0.008117:0.005550:0.008069:0.005630:0.006762:0.005661:0.008388:0.004992:0.005247:0.005199:0.008979:0.008819:0.005406
of court wherever possible;:@0.127747:0.468755:0.319326:0.468755:0.319326:0.458171:0.127747:0.458171:0.009345:0.004752:0.005630:0.007368:0.009170:0.009026:0.005550:0.005151:0.004784:0.011833:0.009313:0.008341:0.005757:0.008564:0.007639:0.008644:0.005550:0.006124:0.009154:0.008979:0.006554:0.006459:0.003859:0.008899:0.003859:0.007814:0.003461
- ensuring compensation  is both fair and timely :@0.117675:0.487582:0.458619:0.487582:0.458619:0.476997:0.117675:0.476997:0.004370:0.005709:0.008341:0.008787:0.006762:0.008771:0.005550:0.003684:0.009026:0.009106:0.006044:0.007368:0.009345:0.013731:0.009170:0.008341:0.009026:0.006762:0.007942:0.005406:0.003859:0.009345:0.008835:0.004370:0.002424:0.003190:0.005709:0.006044:0.008899:0.008819:0.005119:0.008564:0.006044:0.004992:0.008436:0.003859:0.005550:0.005358:0.007798:0.008644:0.008979:0.006044:0.005406:0.003652:0.013731:0.008085:0.003859:0.007719:0.004370
while combating exaggeration or fraud; and:@0.126908:0.502964:0.442527:0.502964:0.442527:0.492379:0.126908:0.492379:0.011833:0.009393:0.004035:0.004035:0.008564:0.005630:0.007368:0.009170:0.013731:0.009186:0.008117:0.005231:0.003859:0.009026:0.009393:0.006347:0.008341:0.007320:0.008117:0.009202:0.009393:0.008149:0.005550:0.008117:0.005135:0.003859:0.009345:0.009026:0.006299:0.008819:0.005295:0.005295:0.004992:0.005837:0.008117:0.009345:0.009648:0.003461:0.006523:0.007639:0.008484:0.009393
- delivering  indemnity schemes that meet the :@0.117675:0.521790:0.443102:0.521790:0.443102:0.511206:0.117675:0.511206:0.004370:0.005709:0.009058:0.008054:0.003859:0.003859:0.007224:0.008149:0.005374:0.003859:0.008644:0.009154:0.004370:0.002520:0.003859:0.009026:0.009186:0.008341:0.013476:0.009026:0.003859:0.005406:0.007479:0.005295:0.006762:0.007368:0.009026:0.008149:0.013731:0.008341:0.006762:0.004657:0.005406:0.009361:0.008309:0.005406:0.006172:0.013508:0.008149:0.008149:0.005406:0.005087:0.005406:0.008691:0.008054:0.004370
continually evolving  needs of the healthcare system.:@0.127747:0.537468:0.496839:0.537468:0.496839:0.526883:0.127747:0.526883:0.007368:0.009345:0.009313:0.005406:0.003859:0.009026:0.009026:0.008117:0.003859:0.003859:0.007719:0.005279:0.007894:0.007384:0.009058:0.003859:0.007224:0.003859:0.008484:0.009058:0.004370:0.002424:0.008819:0.008054:0.008054:0.009154:0.006762:0.005486:0.009345:0.004752:0.005295:0.005406:0.009026:0.008069:0.006044:0.009026:0.008341:0.008117:0.003859:0.005231:0.009026:0.007368:0.008117:0.005550:0.008341:0.005582:0.006554:0.007463:0.006459:0.005406:0.007862:0.013268:0.003461
•  Delivering expert advice and support on the :@0.097113:0.559384:0.431104:0.559384:0.431104:0.548799:0.097113:0.548799:0.006475:0.004370:0.008117:0.010749:0.008054:0.003859:0.003859:0.007224:0.008054:0.005374:0.003859:0.008723:0.009154:0.006044:0.008341:0.007320:0.009186:0.008341:0.005550:0.005167:0.005709:0.007894:0.009154:0.007463:0.003859:0.007049:0.008054:0.006044:0.007798:0.008564:0.008979:0.006044:0.006762:0.009026:0.009377:0.009170:0.009345:0.005342:0.005406:0.005677:0.008564:0.008309:0.005630:0.005406:0.009026:0.008149:0.004370
management of concerns about the performance :@0.115996:0.575062:0.472234:0.575062:0.472234:0.564478:0.115996:0.564478:0.013731:0.008117:0.009202:0.008117:0.009393:0.008596:0.013731:0.008516:0.009026:0.005406:0.005295:0.009345:0.005183:0.005199:0.007368:0.009345:0.009026:0.007368:0.008341:0.005550:0.009026:0.006762:0.005709:0.008117:0.009377:0.009345:0.009026:0.005406:0.005055:0.005406:0.009026:0.008149:0.006044:0.009377:0.008165:0.005550:0.004992:0.009345:0.005550:0.013731:0.008117:0.009026:0.007368:0.008341:0.004370
of doctors,  dentists and pharmacists;:@0.115661:0.590443:0.376293:0.590443:0.376293:0.579859:0.115661:0.579859:0.009345:0.004752:0.005199:0.009393:0.009154:0.007368:0.005215:0.009345:0.005550:0.006507:0.003461:0.004370:0.002488:0.009154:0.008149:0.009026:0.005151:0.003859:0.006762:0.005151:0.006762:0.005582:0.007798:0.008644:0.008979:0.006379:0.009377:0.008835:0.008117:0.005550:0.013731:0.007862:0.007368:0.003859:0.006762:0.005406:0.006762:0.003461
•  Resolving contracting disputes between :@0.097113:0.612715:0.401361:0.612715:0.401361:0.602131:0.097113:0.602131:0.006475:0.004370:0.008468:0.009058:0.007894:0.006459:0.008899:0.003859:0.007049:0.003859:0.008484:0.008899:0.006459:0.007368:0.009345:0.009026:0.005231:0.005550:0.008117:0.007368:0.005406:0.003859:0.008819:0.009393:0.006299:0.009393:0.003859:0.006554:0.009154:0.009026:0.005151:0.008341:0.006762:0.005454:0.009377:0.008341:0.005406:0.011530:0.008149:0.008341:0.009026:0.004370
primary care contractors and commissioners :@0.115996:0.628097:0.432636:0.628097:0.432636:0.617513:0.115996:0.617513:0.009154:0.005550:0.003684:0.013428:0.008117:0.005311:0.007719:0.005454:0.007129:0.007719:0.005374:0.007974:0.005709:0.007368:0.009345:0.009026:0.005406:0.005550:0.008117:0.007368:0.005406:0.009345:0.005550:0.006762:0.005693:0.007798:0.008644:0.008979:0.006459:0.007368:0.009090:0.013731:0.013380:0.003859:0.006762:0.006586:0.003859:0.009074:0.009026:0.008341:0.005295:0.006762:0.004370
of primary care, operating independently and :@0.115661:0.643478:0.442364:0.643478:0.442364:0.632893:0.115661:0.632893:0.009345:0.004752:0.005630:0.009377:0.005311:0.003859:0.013428:0.008117:0.005550:0.007479:0.005295:0.007368:0.007830:0.005550:0.008133:0.003461:0.006698:0.009345:0.009202:0.008149:0.005550:0.007878:0.005406:0.003859:0.008691:0.009393:0.006730:0.003859:0.009026:0.009393:0.008341:0.009074:0.008341:0.009026:0.009154:0.008341:0.009026:0.005215:0.003859:0.007719:0.005550:0.007639:0.008484:0.008899:0.004370
transparently to reduce the need for such :@0.115241:0.658860:0.413733:0.658860:0.413733:0.648275:0.115241:0.648275:0.005406:0.005550:0.008357:0.009026:0.006762:0.009553:0.008117:0.005550:0.008341:0.009026:0.005406:0.003859:0.007719:0.004784:0.005406:0.009122:0.006044:0.005295:0.008054:0.009058:0.008723:0.007129:0.008054:0.005630:0.005406:0.009026:0.008149:0.006044:0.008564:0.007974:0.007974:0.008979:0.006044:0.004992:0.009537:0.005550:0.005279:0.006379:0.008564:0.007049:0.008644:0.004370
disputes to be managed via the courts; and:@0.115661:0.674301:0.423561:0.674301:0.423561:0.663717:0.115661:0.663717:0.009154:0.003859:0.006554:0.009058:0.009026:0.005151:0.008149:0.006762:0.005071:0.005406:0.009122:0.006044:0.008564:0.007559:0.006044:0.013508:0.007894:0.009026:0.008117:0.009122:0.008341:0.009393:0.005518:0.007224:0.003604:0.007719:0.006044:0.005406:0.009026:0.008149:0.005630:0.007368:0.009170:0.009026:0.005550:0.005406:0.006762:0.003461:0.006395:0.007639:0.008484:0.009393
•  Using our unique perspective across the causes :@0.097113:0.696514:0.454244:0.696514:0.454244:0.685929:0.097113:0.685929:0.006475:0.004370:0.008117:0.010414:0.006379:0.003859:0.008388:0.008899:0.006379:0.009058:0.009026:0.005327:0.006044:0.009026:0.008771:0.003859:0.009154:0.009026:0.008101:0.006044:0.009154:0.008054:0.005550:0.006539:0.009154:0.008341:0.007097:0.005406:0.003652:0.007463:0.008149:0.006044:0.007894:0.007129:0.005374:0.009154:0.006554:0.006762:0.004657:0.005406:0.009026:0.008149:0.006044:0.007368:0.007655:0.008819:0.006762:0.007926:0.006762:0.004370
of claims, performance concerns and contracting :@0.115661:0.711895:0.467672:0.711895:0.467672:0.701310:0.115661:0.701310:0.009345:0.004752:0.005199:0.007368:0.003859:0.007830:0.003859:0.013731:0.006762:0.003461:0.006682:0.009377:0.008341:0.005550:0.005183:0.009345:0.005550:0.013731:0.008117:0.009026:0.007368:0.008341:0.006012:0.007368:0.009345:0.009026:0.007368:0.008341:0.005550:0.009026:0.006762:0.005279:0.007798:0.008564:0.008979:0.006459:0.007368:0.009170:0.009026:0.005406:0.005295:0.008117:0.007160:0.005406:0.003859:0.009026:0.009154:0.004370
disputes to provide insights back to the NHS:@0.115661:0.727275:0.430786:0.727275:0.430786:0.716691:0.115661:0.716691:0.009154:0.003859:0.006554:0.009058:0.009026:0.005151:0.008149:0.006762:0.005071:0.005406:0.009122:0.006044:0.009058:0.005295:0.008899:0.007304:0.003859:0.008819:0.007974:0.006459:0.003859:0.008723:0.006554:0.003859:0.009074:0.008819:0.005199:0.006762:0.005917:0.009154:0.008117:0.007160:0.007926:0.004752:0.005406:0.009122:0.005199:0.005406:0.009026:0.008149:0.006459:0.010749:0.010238:0.008468
to help to improve safety and  manage risk.:@0.115243:0.742719:0.419699:0.742719:0.419699:0.732134:0.115243:0.732134:0.005406:0.009122:0.005630:0.008723:0.007974:0.003859:0.008819:0.005295:0.005406:0.009026:0.006044:0.003859:0.013173:0.009058:0.005374:0.009154:0.007384:0.008054:0.005630:0.006762:0.008117:0.004992:0.008341:0.005406:0.007719:0.005422:0.007798:0.008564:0.008979:0.004370:0.002520:0.013731:0.007846:0.009026:0.008117:0.009393:0.008341:0.005996:0.005199:0.003604:0.006379:0.007384:0.003461
The strategic aims covered  by the reporting  period of :@0.536260:0.362686:0.918891:0.362686:0.918891:0.352101:0.536260:0.352101:0.008357:0.008771:0.008341:0.005502:0.006762:0.005406:0.005550:0.008117:0.005406:0.008341:0.009393:0.003859:0.007368:0.005103:0.008117:0.003636:0.013428:0.006762:0.005486:0.007049:0.008979:0.007384:0.008054:0.005550:0.007958:0.009058:0.004370:0.002424:0.008644:0.007049:0.004864:0.005406:0.009026:0.008149:0.006044:0.005550:0.007958:0.009154:0.009058:0.005374:0.005406:0.003652:0.008723:0.009154:0.004370:0.002520:0.008899:0.007894:0.005295:0.003859:0.008644:0.008899:0.006459:0.008899:0.004784:0.004370
this annual report and accounts for 2020/21  were::@0.536260:0.378066:0.895161:0.378066:0.895161:0.367482:0.536260:0.367482:0.005406:0.008771:0.003859:0.006554:0.005630:0.008117:0.008835:0.009026:0.008851:0.008117:0.003859:0.006746:0.005550:0.007958:0.009154:0.009058:0.005374:0.005199:0.005630:0.007798:0.008644:0.008979:0.006459:0.008117:0.007368:0.007368:0.009345:0.009026:0.009026:0.005406:0.006762:0.005231:0.004992:0.009537:0.005550:0.005279:0.008309:0.008388:0.008388:0.008596:0.005933:0.008388:0.008388:0.004370:0.003684:0.011753:0.008564:0.005550:0.008548:0.003461
•  Resolution: :@0.536998:0.400463:0.647742:0.400463:0.647742:0.389322:0.536998:0.389322:0.006463:0.004633:0.007873:0.010962:0.008847:0.007386:0.009820:0.004768:0.009837:0.006530:0.004549:0.009988:0.009904:0.004549:0.004633
Resolve concerns and disputes fairly:@0.649807:0.400339:0.903709:0.400339:0.903709:0.389754:0.649807:0.389754:0.009058:0.007894:0.006459:0.008899:0.003859:0.007129:0.007894:0.005630:0.007368:0.009345:0.009026:0.007368:0.008341:0.005550:0.009026:0.006762:0.005709:0.007798:0.008644:0.008979:0.006379:0.009393:0.003859:0.006554:0.009154:0.009026:0.005151:0.008341:0.006762:0.004625:0.004992:0.007942:0.003859:0.005550:0.003859:0.007719
•  Intelligence: :@0.536998:0.422675:0.654961:0.422675:0.654961:0.411533:0.536998:0.411533:0.006463:0.004633:0.007873:0.005036:0.009904:0.006530:0.008662:0.004768:0.004768:0.004566:0.010156:0.008813:0.009904:0.008058:0.008645:0.004549:0.004633
Provide analysis and expert :@0.657109:0.422550:0.851607:0.422550:0.851607:0.411966:0.657109:0.411966:0.008484:0.005199:0.008819:0.007224:0.003604:0.008819:0.007798:0.006044:0.008117:0.008755:0.008117:0.003636:0.007719:0.006459:0.003859:0.006554:0.005630:0.007798:0.008564:0.008979:0.006044:0.008341:0.007320:0.009186:0.008341:0.005550:0.005167:0.004370
knowledge to drive improvement:@0.555968:0.437932:0.792232:0.437932:0.792232:0.427348:0.555968:0.427348:0.007926:0.009026:0.009345:0.011801:0.003859:0.008341:0.009393:0.009632:0.008341:0.005757:0.005406:0.009026:0.005295:0.009154:0.005295:0.003859:0.007129:0.007974:0.006459:0.003859:0.013348:0.009377:0.005311:0.009345:0.007639:0.008117:0.013731:0.008085:0.009026:0.005406
•  Intervention: :@0.536998:0.460328:0.661424:0.460328:0.661424:0.449186:0.536998:0.449186:0.006463:0.004633:0.007873:0.005321:0.009871:0.006530:0.008830:0.006681:0.008847:0.009082:0.009888:0.006530:0.004549:0.010257:0.009888:0.004549:0.004633
Deliver interventions that :@0.663572:0.460203:0.845184:0.460203:0.845184:0.449619:0.663572:0.449619:0.010749:0.008149:0.003859:0.003524:0.007384:0.008054:0.005374:0.006044:0.003859:0.009026:0.005406:0.008069:0.005550:0.007463:0.008341:0.009026:0.005215:0.003859:0.009345:0.008787:0.006762:0.005247:0.005406:0.009026:0.008309:0.005406:0.004370
improve safety and save money:@0.555968:0.475585:0.779266:0.475585:0.779266:0.465001:0.555968:0.465001:0.003859:0.013268:0.008979:0.005374:0.009058:0.007384:0.008054:0.006044:0.006762:0.008117:0.004992:0.008165:0.005406:0.007719:0.005167:0.007798:0.008644:0.008979:0.006379:0.006762:0.007671:0.007384:0.008054:0.006044:0.013428:0.009058:0.009026:0.008006:0.007719
•  Fit-for-purpose: :@0.536998:0.498218:0.681048:0.498218:0.681048:0.487077:0.536998:0.487077:0.006463:0.004633:0.007873:0.008226:0.004532:0.006295:0.006463:0.006127:0.009820:0.006463:0.006463:0.009988:0.009736:0.006463:0.009988:0.009820:0.007051:0.008645:0.004365:0.004633
Develop people, :@0.682877:0.498094:0.800587:0.498094:0.800587:0.487509:0.682877:0.487509:0.010828:0.008149:0.007384:0.008054:0.003859:0.008979:0.009154:0.006044:0.009154:0.008149:0.009058:0.009154:0.003859:0.008054:0.003461:0.004370
relationships and  infrastructure.:@0.555968:0.513238:0.779155:0.513238:0.779155:0.502654:0.555968:0.502654:0.005550:0.008133:0.003859:0.008117:0.005151:0.003859:0.009345:0.008787:0.006762:0.008851:0.003859:0.009377:0.006570:0.005295:0.007798:0.008564:0.008979:0.004370:0.002520:0.003859:0.009026:0.004992:0.005550:0.008117:0.006762:0.005406:0.005550:0.009026:0.007368:0.005406:0.009026:0.005550:0.008341:0.003461
The successful delivery of these strategy aims and :@0.536260:0.535450:0.892354:0.535450:0.892354:0.524865:0.536260:0.524865:0.008357:0.008771:0.008341:0.005502:0.006762:0.008771:0.007368:0.007368:0.008101:0.006762:0.006586:0.004992:0.008851:0.003859:0.006379:0.009154:0.008149:0.003859:0.003859:0.007304:0.008341:0.005342:0.007719:0.005119:0.009345:0.004752:0.004784:0.005406:0.009026:0.008149:0.006762:0.008341:0.005885:0.006762:0.005406:0.005295:0.008117:0.005406:0.008341:0.009393:0.007719:0.005167:0.007894:0.003859:0.013093:0.006554:0.005709:0.007639:0.008484:0.008819:0.004370
those outlined in Advise,  resolve and  learn:  Our :@0.536260:0.550830:0.878655:0.550830:0.878655:0.540246:0.536260:0.540246:0.005406:0.008771:0.009154:0.006762:0.008341:0.005885:0.009154:0.009026:0.005151:0.003859:0.003859:0.008739:0.008149:0.009393:0.006299:0.003365:0.007974:0.005199:0.010286:0.009600:0.007639:0.004035:0.006762:0.008516:0.003461:0.004370:0.002584:0.005374:0.007894:0.006459:0.008899:0.003859:0.007129:0.007894:0.006044:0.007798:0.008564:0.008979:0.004370:0.002520:0.003859:0.008054:0.008117:0.005231:0.008819:0.003461:0.004370:0.002408:0.011833:0.009026:0.005327:0.004370
strategy to 2025 will see us :@0.536680:0.566212:0.736025:0.566212:0.736025:0.555628:0.536680:0.555628:0.006762:0.005406:0.005295:0.008117:0.005406:0.008341:0.009393:0.007719:0.004752:0.005406:0.009122:0.005199:0.008899:0.009058:0.008979:0.008979:0.005630:0.011530:0.003859:0.003859:0.004083:0.006044:0.006379:0.007894:0.007894:0.006459:0.008309:0.006204:0.004370
contribute :@0.736864:0.566337:0.822914:0.566337:0.822914:0.555195:0.736864:0.555195:0.008058:0.010072:0.010156:0.006295:0.006681:0.004768:0.010123:0.009988:0.006530:0.008746:0.004633
to ensuring :@0.823485:0.566212:0.907274:0.566212:0.907274:0.555628:0.823485:0.555628:0.005406:0.009122:0.005630:0.007974:0.008819:0.006762:0.008596:0.005374:0.003859:0.008723:0.009154:0.004370
indemnity arrangements are a driver for positive:@0.537015:0.582016:0.920447:0.582016:0.920447:0.570874:0.537015:0.570874:0.004768:0.009921:0.010391:0.008914:0.015192:0.010156:0.004768:0.006312:0.009031:0.005154:0.009031:0.006681:0.006681:0.008830:0.010156:0.010391:0.008830:0.015377:0.009082:0.009955:0.006530:0.007386:0.005892:0.008729:0.006379:0.008729:0.005624:0.008058:0.005624:0.010391:0.006681:0.004583:0.009099:0.009082:0.006497:0.004868:0.006429:0.010257:0.006681:0.005590:0.010156:0.009904:0.007134:0.004768:0.006228:0.004768:0.008662:0.009082
 :@0.920178:0.582016:0.924778:0.582016:0.924778:0.570874:0.920178:0.570874:0.004600
change :@0.536260:0.597160:0.597297:0.597160:0.597297:0.586019:0.536260:0.586019:0.008058:0.010106:0.009031:0.009904:0.010391:0.008914:0.004633
across the healthcare system and :@0.598286:0.597035:0.836336:0.597035:0.836336:0.586451:0.598286:0.586451:0.007894:0.007129:0.005374:0.009154:0.006554:0.006762:0.004657:0.005406:0.009202:0.008341:0.006092:0.009026:0.008341:0.008117:0.003859:0.005231:0.009026:0.007368:0.008117:0.005550:0.008341:0.005582:0.006554:0.007463:0.006459:0.005406:0.007942:0.013348:0.006044:0.007798:0.008564:0.008979:0.004370
reduce::@0.838843:0.597160:0.893502:0.597160:0.893502:0.586019:0.838843:0.586019:0.006379:0.008477:0.009736:0.009485:0.007554:0.008477:0.004549
•  harm :@0.536998:0.619373:0.600050:0.619373:0.600050:0.608231:0.536998:0.608231:0.006463:0.004633:0.007873:0.009653:0.008645:0.006463:0.014689:0.004633
to patients;:@0.601125:0.619248:0.680624:0.619248:0.680624:0.608664:0.601125:0.608664:0.005406:0.009026:0.005709:0.009377:0.007910:0.005406:0.003859:0.008341:0.008835:0.005406:0.006762:0.003461
•  distress :@0.536998:0.641644:0.618684:0.641644:0.618684:0.630502:0.536998:0.630502:0.006463:0.004633:0.007034:0.010391:0.004549:0.007386:0.006295:0.006681:0.009082:0.007151:0.007386:0.004633
caused to both  patients and  healthcare :@0.619590:0.641519:0.901959:0.641519:0.901959:0.630935:0.619590:0.630935:0.007368:0.007735:0.009026:0.006507:0.008149:0.009393:0.005885:0.005119:0.008979:0.006044:0.008899:0.008819:0.005119:0.008564:0.004370:0.002520:0.009377:0.007830:0.005406:0.003859:0.008101:0.009026:0.005406:0.006554:0.005630:0.007798:0.008644:0.008979:0.004370:0.002424:0.009026:0.008006:0.008117:0.003859:0.005151:0.009026:0.007176:0.008117:0.005550:0.008069:0.004370
staff involved when a claim or concern arises; and:@0.555550:0.656901:0.910257:0.656901:0.910257:0.646317:0.555550:0.646317:0.006762:0.005582:0.008117:0.004992:0.005183:0.006044:0.003604:0.008644:0.007304:0.008899:0.003859:0.007129:0.007974:0.008979:0.005630:0.011913:0.009489:0.008644:0.009489:0.006044:0.006794:0.006459:0.007129:0.003859:0.007719:0.003859:0.013268:0.006044:0.008819:0.005295:0.005630:0.007368:0.009090:0.009026:0.007097:0.008341:0.005550:0.008771:0.006459:0.008117:0.005311:0.003859:0.006459:0.008341:0.006427:0.003461:0.006363:0.007639:0.008484:0.009393
•  the :@0.536998:0.679113:0.582082:0.679113:0.582082:0.668528:0.536998:0.668528:0.006475:0.004370:0.007288:0.005406:0.009026:0.008149:0.004370
costs :@0.583331:0.679237:0.626238:0.679237:0.626238:0.668096:0.583331:0.668096:0.007806:0.009904:0.007134:0.006295:0.007134:0.004633
required to deliver fair resolution, :@0.628066:0.679113:0.867504:0.679113:0.867504:0.668528:0.628066:0.668528:0.005295:0.007974:0.008979:0.008644:0.003859:0.005119:0.007974:0.008979:0.006044:0.005406:0.009122:0.005199:0.009154:0.008149:0.003859:0.003859:0.007304:0.008341:0.005263:0.005295:0.004992:0.008357:0.003859:0.005550:0.005869:0.005550:0.008054:0.006762:0.009010:0.003859:0.008819:0.005406:0.003652:0.009345:0.008707:0.003461:0.004370
thereby releasing  public funds for other :@0.555128:0.694495:0.840750:0.694495:0.840750:0.683910:0.555128:0.683910:0.005406:0.009026:0.008341:0.005550:0.008341:0.009377:0.007719:0.005502:0.005295:0.008054:0.003859:0.008054:0.007798:0.006554:0.003859:0.008723:0.009058:0.004370:0.002424:0.009377:0.008580:0.009154:0.003859:0.003859:0.007049:0.004864:0.004992:0.009026:0.009026:0.009393:0.007017:0.005295:0.004992:0.009537:0.005550:0.005279:0.009345:0.005406:0.008660:0.008341:0.005342:0.004370
priorities,  including  healthcare.:@0.555968:0.709936:0.772712:0.709936:0.772712:0.699351:0.555968:0.699351:0.009154:0.005550:0.003684:0.009154:0.005550:0.003684:0.005406:0.003859:0.008022:0.006762:0.003221:0.004370:0.002520:0.003859:0.008819:0.007129:0.003859:0.008723:0.009154:0.003859:0.008644:0.009154:0.004370:0.002520:0.009026:0.008341:0.007894:0.003859:0.005199:0.009026:0.007176:0.008117:0.005550:0.008069:0.003461