Statement of voluntary compliance with the Code of Practice for :@0.120943:0.107182:0.843733:0.107182:0.843733:0.083302:0.120943:0.083302:0.015723:0.007860:0.013103:0.007860:0.013101:0.020964:0.013103:0.014315:0.007660:0.006651:0.014315:0.007860:0.006651:0.012900:0.014315:0.006651:0.014315:0.014315:0.007863:0.013101:0.009474:0.012497:0.006651:0.013101:0.014315:0.020964:0.014315:0.006651:0.006653:0.013101:0.014315:0.013101:0.013103:0.006450:0.018544:0.006450:0.007863:0.014315:0.006651:0.007863:0.014315:0.012900:0.006651:0.016933:0.014315:0.014315:0.013101:0.006651:0.014315:0.007863:0.006651:0.015521:0.009273:0.013101:0.013103:0.007660:0.006651:0.013103:0.013101:0.006651:0.007860:0.014110:0.009080:0.006556
Annual Statistics :@0.120943:0.126277:0.318388:0.126277:0.318388:0.102396:0.120943:0.102396:0.016730:0.014514:0.014311:0.014313:0.013101:0.006653:0.006651:0.015731:0.007853:0.013113:0.007853:0.006653:0.012900:0.007853:0.006653:0.013101:0.012905:0.006556
 :@0.120943:0.145371:0.127500:0.145371:0.127500:0.121491:0.120943:0.121491:0.006556
NHS Resolution is publishing this data set on their website on an annual basis. :@0.120943:0.159193:0.769097:0.159193:0.769097:0.141294:0.120943:0.141294:0.013304:0.013304:0.012295:0.005248:0.013304:0.010274:0.009272:0.010274:0.004032:0.010274:0.005239:0.004032:0.010274:0.010274:0.005248:0.004030:0.009272:0.005248:0.010274:0.010274:0.010274:0.004032:0.004032:0.009272:0.010274:0.004032:0.010274:0.010483:0.005039:0.005241:0.010274:0.004032:0.009272:0.005248:0.010274:0.010079:0.005241:0.010274:0.005248:0.009272:0.010079:0.005241:0.005248:0.010274:0.010079:0.005044:0.005241:0.010274:0.010274:0.004032:0.006248:0.005241:0.013102:0.010274:0.010274:0.009272:0.004032:0.005241:0.010274:0.005309:0.010274:0.010274:0.005248:0.010274:0.010079:0.005248:0.010274:0.010274:0.010274:0.010274:0.010274:0.004030:0.005248:0.010079:0.010274:0.009272:0.004032:0.009272:0.005068:0.005155
 :@0.120925:0.174299:0.126080:0.174299:0.126080:0.156400:0.120925:0.156400:0.005155
NHS Resolution is responsible for the publication of this dataset, including the data collection :@0.120925:0.189261:0.884173:0.189261:0.884173:0.171362:0.120925:0.171362:0.013297:0.013297:0.012295:0.005248:0.013297:0.010279:0.009272:0.010281:0.004024:0.010279:0.005241:0.004024:0.010281:0.010279:0.005248:0.004030:0.009272:0.005248:0.006250:0.010274:0.009272:0.010274:0.010079:0.010274:0.009272:0.004032:0.010274:0.004032:0.010274:0.005039:0.005443:0.010274:0.006045:0.005248:0.005241:0.010274:0.010079:0.005248:0.010274:0.010274:0.010274:0.004032:0.004032:0.009272:0.010274:0.005241:0.004032:0.010274:0.010274:0.005044:0.010077:0.005443:0.005044:0.005243:0.010274:0.004032:0.009272:0.005241:0.010274:0.010077:0.005241:0.010274:0.009272:0.010274:0.005040:0.005241:0.005341:0.004032:0.010274:0.009272:0.004032:0.010274:0.010274:0.004032:0.010274:0.010274:0.005078:0.005241:0.010274:0.010274:0.005255:0.010274:0.010079:0.005241:0.010274:0.005248:0.009272:0.010274:0.004032:0.004032:0.010274:0.009270:0.005243:0.004030:0.010274:0.010079:0.005155
and its quality assurance. DHSC has retained an advisory role in the production of this :@0.120925:0.204367:0.830727:0.204367:0.830727:0.186468:0.120925:0.186468:0.010274:0.010274:0.010274:0.005267:0.004024:0.005241:0.009272:0.005052:0.010481:0.010274:0.010274:0.004032:0.004032:0.005241:0.009070:0.005248:0.010274:0.009272:0.009272:0.010077:0.006250:0.010274:0.010274:0.009272:0.010105:0.005248:0.005248:0.013304:0.013304:0.012295:0.013304:0.005248:0.010274:0.010274:0.009070:0.005248:0.006250:0.010079:0.005241:0.010274:0.004032:0.010274:0.010274:0.010274:0.005248:0.010274:0.010274:0.005039:0.010274:0.010274:0.009070:0.004032:0.009272:0.010274:0.006250:0.009070:0.005248:0.006250:0.010274:0.004030:0.010274:0.005248:0.004032:0.010274:0.005248:0.005241:0.010274:0.010274:0.005248:0.010079:0.006250:0.010274:0.010079:0.010274:0.009272:0.005241:0.004032:0.010274:0.010274:0.005248:0.010079:0.005241:0.005039:0.005243:0.010274:0.004032:0.009272:0.005155
publication. Although the annual statistics are not official statistics or National Statistics, :@0.120943:0.219329:0.840023:0.219329:0.840023:0.201430:0.120943:0.201430:0.010274:0.010274:0.010274:0.004032:0.004032:0.009272:0.010274:0.005241:0.004032:0.010274:0.010274:0.005241:0.005278:0.012295:0.004032:0.005241:0.010274:0.010274:0.010079:0.010481:0.010274:0.005044:0.005241:0.010274:0.010077:0.005272:0.010274:0.010274:0.010274:0.010274:0.010274:0.004032:0.005248:0.009272:0.005241:0.010079:0.005241:0.004032:0.009272:0.005241:0.004032:0.009272:0.009070:0.005248:0.010281:0.006250:0.010077:0.005248:0.010279:0.010281:0.005039:0.005039:0.010079:0.005243:0.005441:0.004024:0.009272:0.004024:0.010281:0.004024:0.005248:0.009272:0.005241:0.010079:0.005241:0.004024:0.009272:0.005241:0.004024:0.009272:0.009072:0.005248:0.010279:0.006047:0.005248:0.013297:0.010279:0.005241:0.004024:0.010079:0.010279:0.010281:0.004024:0.005248:0.012297:0.005241:0.010279:0.005241:0.004024:0.009272:0.005243:0.004024:0.009272:0.009072:0.005241:0.005155
where possible NHS Resolution have been guided by the UK Statistics Authority’s :@0.120943:0.234435:0.794963:0.234435:0.794963:0.216536:0.120943:0.216536:0.013102:0.010274:0.010274:0.006250:0.010274:0.005248:0.010274:0.010274:0.009272:0.009272:0.004032:0.010274:0.004030:0.010274:0.005282:0.013304:0.013304:0.012295:0.005248:0.013304:0.010274:0.009272:0.010274:0.004032:0.010274:0.005239:0.004033:0.010274:0.010274:0.005248:0.010274:0.010274:0.009072:0.010274:0.005248:0.010274:0.010274:0.010274:0.010274:0.005044:0.010483:0.010274:0.004032:0.010274:0.010274:0.010274:0.005241:0.010274:0.009070:0.005319:0.005248:0.010279:0.010281:0.005248:0.013304:0.012095:0.005248:0.012295:0.005248:0.010279:0.005248:0.004032:0.009072:0.005239:0.004032:0.009272:0.009272:0.005248:0.012297:0.010079:0.005239:0.010281:0.010279:0.006250:0.004032:0.005248:0.009070:0.004032:0.009272:0.005155
Code of :@0.795056:0.234435:0.864905:0.234435:0.864905:0.216536:0.795056:0.216536:0.013304:0.010274:0.010274:0.010274:0.005248:0.010079:0.005241:0.005155
Practice for Statistics:@0.120943:0.249416:0.293731:0.249416:0.293731:0.231517:0.120943:0.231517:0.012295:0.006250:0.010279:0.009272:0.005248:0.004032:0.009272:0.010281:0.005044:0.005248:0.010279:0.006047:0.005241:0.012297:0.005248:0.010079:0.005248:0.004030:0.009272:0.005248:0.004032:0.009272:0.009272
 :@0.293483:0.249416:0.298638:0.249416:0.298638:0.231517:0.293483:0.231517:0.005155
in their production. The Code is framed around three pillars: :@0.298731:0.249416:0.791783:0.249416:0.791783:0.231517:0.298731:0.231517:0.004032:0.010274:0.005248:0.005040:0.010274:0.010274:0.004032:0.006248:0.005248:0.010274:0.006248:0.010274:0.010274:0.010274:0.009070:0.005241:0.004032:0.010274:0.010274:0.005039:0.005040:0.011488:0.010274:0.010274:0.005248:0.013304:0.010274:0.010077:0.010274:0.005248:0.004032:0.009272:0.005039:0.005241:0.006250:0.010077:0.015522:0.010274:0.010274:0.005248:0.010079:0.006248:0.010274:0.010274:0.010274:0.010274:0.005039:0.005243:0.010274:0.006248:0.010274:0.010079:0.005248:0.010274:0.004032:0.004032:0.004032:0.010274:0.006248:0.009272:0.005241:0.005155
trustworthiness; quality; and value.  :@0.120943:0.264381:0.414746:0.264381:0.414746:0.246482:0.120943:0.246482:0.005241:0.006250:0.010274:0.009070:0.005241:0.013104:0.010274:0.006250:0.005241:0.010274:0.004032:0.010274:0.010274:0.009272:0.009272:0.005039:0.005044:0.010481:0.010274:0.010274:0.004032:0.004032:0.005241:0.009070:0.005241:0.005044:0.010274:0.010274:0.010274:0.005241:0.009070:0.010274:0.004032:0.010274:0.010274:0.005243:0.005309:0.005155
 :@0.120943:0.279487:0.126099:0.279487:0.126099:0.261588:0.120943:0.261588:0.005155
Table 1 explains how these pillars have been applied to the Annual Statistics in a :@0.120943:0.294449:0.787661:0.294449:0.787661:0.276550:0.120943:0.276550:0.011490:0.010274:0.010274:0.004032:0.010274:0.005248:0.010079:0.005248:0.010274:0.009072:0.010274:0.004032:0.010274:0.004032:0.010274:0.009272:0.005248:0.010274:0.010274:0.013102:0.005248:0.005241:0.010274:0.010274:0.009272:0.010274:0.005248:0.010274:0.004032:0.004032:0.004032:0.010274:0.006250:0.009272:0.005248:0.010274:0.010274:0.009070:0.010274:0.005248:0.010274:0.010274:0.010274:0.010274:0.005248:0.010274:0.010274:0.010274:0.003830:0.004032:0.010274:0.010274:0.005248:0.005241:0.010274:0.005040:0.005241:0.010274:0.010274:0.005248:0.012295:0.010274:0.010274:0.010274:0.010274:0.004032:0.005374:0.012095:0.005241:0.010279:0.005243:0.004024:0.009070:0.005241:0.004024:0.009272:0.009272:0.005248:0.004024:0.010302:0.005248:0.010070:0.005155
proportionate way to demonstrate voluntary compliance, in line with the :@0.120962:0.309555:0.707535:0.309555:0.707535:0.291656:0.120962:0.291656:0.010274:0.006250:0.010274:0.010274:0.010274:0.006047:0.005241:0.004032:0.010274:0.010274:0.010274:0.005241:0.010274:0.005248:0.013104:0.010274:0.009070:0.005248:0.005241:0.010274:0.005248:0.010274:0.010079:0.015522:0.010274:0.010274:0.009272:0.005039:0.006250:0.010274:0.005241:0.010079:0.005248:0.009070:0.010274:0.004032:0.010274:0.010274:0.005241:0.010274:0.006248:0.009072:0.005248:0.009272:0.010274:0.015320:0.010274:0.004032:0.004032:0.010274:0.010274:0.009272:0.010274:0.005241:0.005248:0.004032:0.010274:0.005248:0.004032:0.004032:0.010274:0.010274:0.005248:0.013102:0.004032:0.005241:0.010274:0.005248:0.005241:0.010274:0.010274:0.005155
Guide for Voluntary :@0.707529:0.309555:0.871879:0.309555:0.871879:0.291656:0.707529:0.291656:0.014311:0.010274:0.004032:0.010274:0.010274:0.005044:0.005443:0.010274:0.006047:0.005241:0.012297:0.010274:0.004032:0.010274:0.010274:0.005241:0.010274:0.006248:0.009070:0.005155
Application of the Code:@0.120943:0.324530:0.312220:0.324530:0.312220:0.306631:0.120943:0.306631:0.012295:0.010274:0.010274:0.004032:0.004032:0.009272:0.010274:0.005241:0.004032:0.010274:0.010274:0.005248:0.010077:0.005443:0.005039:0.005241:0.010274:0.010274:0.005248:0.013304:0.010274:0.010274:0.010311
. :@0.312027:0.324530:0.322227:0.324530:0.322227:0.306631:0.312027:0.306631:0.005044:0.005155
 :@0.120943:0.339495:0.126099:0.339495:0.126099:0.321596:0.120943:0.321596:0.005155
Table 1: How NHS Resolution voluntarily comply with the pillars of the Code of :@0.120943:0.355126:0.817091:0.355126:0.817091:0.336348:0.120943:0.336348:0.011086:0.010274:0.011294:0.005241:0.010274:0.005248:0.010274:0.006248:0.005248:0.013304:0.010886:0.014711:0.005248:0.013304:0.013304:0.012295:0.005248:0.013304:0.010274:0.010077:0.011294:0.005243:0.011294:0.006047:0.005241:0.011294:0.011294:0.005248:0.010079:0.011294:0.005241:0.011294:0.011294:0.006250:0.010274:0.007054:0.005241:0.005241:0.009879:0.005248:0.010274:0.011294:0.016327:0.011294:0.005241:0.009877:0.005040:0.014916:0.005040:0.006248:0.011294:0.005039:0.006250:0.011294:0.010274:0.005248:0.011088:0.005241:0.005039:0.005241:0.010274:0.007257:0.010077:0.005248:0.011294:0.006047:0.005248:0.006047:0.011294:0.010274:0.005248:0.013304:0.011294:0.011294:0.010274:0.005248:0.011294:0.005942:0.005155
Practice for Statistics :@0.120943:0.370088:0.315180:0.370088:0.315180:0.351310:0.120943:0.351310:0.012295:0.007257:0.010281:0.010281:0.006250:0.005241:0.010281:0.010077:0.005248:0.006250:0.011088:0.007257:0.005248:0.012295:0.006250:0.010077:0.006250:0.005241:0.010079:0.006250:0.005241:0.010279:0.010068:0.005155
 :@0.120943:0.385194:0.126099:0.385194:0.126099:0.366416:0.120943:0.366416:0.005155
Trustworthiness :@0.130417:0.400740:0.279294:0.400740:0.279294:0.381962:0.130417:0.381962:0.011086:0.007257:0.011294:0.010274:0.006045:0.014715:0.011294:0.007257:0.006250:0.011086:0.005241:0.011294:0.010274:0.010274:0.010083:0.005155
 :@0.130417:0.415848:0.135573:0.415848:0.135573:0.397071:0.130417:0.397071:0.005155
Confidence in the :@0.130417:0.430286:0.279498:0.430286:0.279498:0.412387:0.130417:0.412387:0.013304:0.010274:0.010274:0.005443:0.004030:0.010274:0.010274:0.010274:0.009272:0.010079:0.005248:0.004032:0.010274:0.005248:0.005241:0.010274:0.010112:0.005155
people and :@0.130417:0.445247:0.227042:0.445247:0.227042:0.427348:0.130417:0.427348:0.010274:0.010274:0.010274:0.010274:0.004032:0.010274:0.005248:0.010274:0.010274:0.010274:0.005155
organisations that :@0.130417:0.460353:0.281519:0.460353:0.281519:0.442454:0.130417:0.442454:0.010274:0.006047:0.010483:0.010274:0.010274:0.004032:0.009272:0.010274:0.005241:0.004032:0.010274:0.010274:0.009272:0.005044:0.005241:0.010274:0.010274:0.005092:0.005155
produce statistics :@0.130417:0.475315:0.278292:0.475315:0.278292:0.457416:0.130417:0.457416:0.010274:0.006250:0.010274:0.010274:0.010274:0.009272:0.010274:0.005248:0.009070:0.005241:0.010274:0.005241:0.004032:0.009070:0.005241:0.004032:0.009272:0.009109:0.005155
and data :@0.130417:0.490421:0.207526:0.490421:0.207526:0.472522:0.130417:0.472522:0.010274:0.010274:0.010274:0.005248:0.010274:0.010274:0.005243:0.010094:0.005155
 :@0.130417:0.505908:0.135573:0.505908:0.135573:0.487130:0.130417:0.487130:0.005155
 :@0.130417:0.520869:0.135573:0.520869:0.135573:0.502092:0.130417:0.502092:0.005155
This data set is generated from our claims management system :@0.320500:0.400214:0.846440:0.400214:0.846440:0.382315:0.320500:0.382315:0.011490:0.010274:0.004032:0.009272:0.005248:0.010274:0.010077:0.005241:0.010274:0.005039:0.009272:0.010274:0.005039:0.005248:0.004032:0.009286:0.005039:0.010481:0.010274:0.010274:0.010079:0.006248:0.010274:0.005241:0.010079:0.010274:0.005040:0.005241:0.006248:0.010274:0.015318:0.005248:0.010274:0.010274:0.006047:0.005248:0.009272:0.004032:0.010274:0.004032:0.015520:0.009072:0.005239:0.015522:0.010274:0.010274:0.010079:0.010274:0.010274:0.015520:0.010274:0.010274:0.005040:0.005248:0.009272:0.009070:0.009272:0.005241:0.010274:0.015320:0.005155
and our financial accounting system. The data is checked and :@0.320500:0.415322:0.831201:0.415322:0.831201:0.397423:0.320500:0.397423:0.010274:0.010274:0.010274:0.005267:0.010274:0.010274:0.006047:0.005061:0.005443:0.004032:0.010274:0.010274:0.010274:0.009272:0.004032:0.010274:0.004030:0.005248:0.010274:0.009272:0.009272:0.010274:0.010274:0.010079:0.005039:0.004032:0.010274:0.010481:0.005248:0.009272:0.009070:0.009272:0.005241:0.010079:0.015566:0.005044:0.005026:0.011490:0.010274:0.010274:0.005044:0.010274:0.010274:0.005241:0.010079:0.005241:0.004032:0.009297:0.005248:0.009070:0.010274:0.010274:0.009272:0.009474:0.010274:0.010079:0.005257:0.010274:0.010274:0.010274:0.005155
quality assured by our data analysts in NHS Resolution. :@0.320518:0.430284:0.781835:0.430284:0.781835:0.412385:0.320518:0.412385:0.010481:0.010274:0.010274:0.004032:0.004032:0.005241:0.009070:0.005248:0.010274:0.009272:0.009272:0.010274:0.006250:0.010274:0.010079:0.005248:0.010274:0.009070:0.005248:0.010274:0.010274:0.006047:0.005248:0.010079:0.010274:0.005241:0.010274:0.005248:0.010274:0.010274:0.010274:0.004032:0.009070:0.009272:0.005241:0.009317:0.005248:0.004024:0.010279:0.005248:0.013297:0.013297:0.012295:0.005248:0.013297:0.010281:0.009070:0.010281:0.004024:0.010279:0.005241:0.004024:0.010281:0.010302:0.005248:0.005155
 :@0.320500:0.445254:0.325655:0.445254:0.325655:0.427355:0.320500:0.427355:0.005155
Annual report claims and financial data is subject to internal and :@0.320500:0.460360:0.848470:0.460360:0.848470:0.442461:0.320500:0.442461:0.012295:0.010274:0.010274:0.010274:0.010274:0.004032:0.005248:0.006250:0.010274:0.010274:0.010274:0.006047:0.005241:0.005248:0.009308:0.004032:0.010274:0.004032:0.015522:0.009070:0.005248:0.010274:0.010274:0.010079:0.005039:0.005443:0.004032:0.010274:0.010274:0.010274:0.009272:0.004032:0.010274:0.004030:0.005248:0.010274:0.010274:0.005239:0.010079:0.005248:0.004032:0.009272:0.005248:0.009272:0.010274:0.010079:0.004232:0.010274:0.009070:0.005241:0.005039:0.005241:0.010274:0.005248:0.004032:0.010274:0.005241:0.010079:0.006250:0.010274:0.010274:0.004032:0.005248:0.010274:0.010274:0.010079:0.005155
external audit. National Audit Office (NAO) test the underlying data :@0.320500:0.475322:0.870030:0.475322:0.870030:0.457422:0.320500:0.457422:0.010274:0.009072:0.005241:0.010274:0.006250:0.010274:0.010274:0.004032:0.005248:0.010274:0.010274:0.010274:0.004032:0.005241:0.005078:0.005248:0.013304:0.010274:0.005241:0.004032:0.010274:0.010274:0.010274:0.004032:0.005039:0.012295:0.010274:0.010274:0.004032:0.005241:0.005248:0.014313:0.005241:0.005241:0.004032:0.009272:0.010079:0.005248:0.006248:0.013304:0.012297:0.014311:0.006248:0.005040:0.005241:0.010274:0.009072:0.005241:0.005039:0.005039:0.010274:0.010274:0.005248:0.010274:0.010274:0.010274:0.010274:0.006250:0.004032:0.009070:0.004032:0.010274:0.010483:0.005239:0.010274:0.010079:0.005241:0.010274:0.005155
and the numbers reported in the financial statements have been :@0.320518:0.490428:0.848457:0.490428:0.848457:0.472529:0.320518:0.472529:0.010274:0.010274:0.010274:0.005248:0.005243:0.010274:0.010079:0.005248:0.010274:0.010274:0.015520:0.010274:0.010077:0.006250:0.009070:0.005248:0.006250:0.010274:0.010274:0.010079:0.006248:0.005241:0.010079:0.010274:0.005248:0.004032:0.010274:0.005248:0.005241:0.010274:0.010079:0.005040:0.005441:0.004032:0.010274:0.010274:0.010274:0.009272:0.004032:0.010274:0.004032:0.005248:0.009070:0.005241:0.010274:0.005241:0.010079:0.015520:0.010079:0.010274:0.005241:0.009272:0.005248:0.010274:0.010274:0.009072:0.010274:0.005248:0.010274:0.010274:0.010274:0.010079:0.005155
audited by NAO. However, these processes cannot completely :@0.320518:0.505389:0.837992:0.505389:0.837992:0.487490:0.320518:0.487490:0.010274:0.010274:0.010274:0.004032:0.005241:0.010274:0.010274:0.005248:0.010274:0.009070:0.005248:0.013304:0.012297:0.014513:0.005039:0.005248:0.013304:0.010274:0.013104:0.010274:0.009272:0.010274:0.006250:0.005039:0.005248:0.005241:0.010274:0.010274:0.009272:0.010079:0.005248:0.010274:0.006248:0.010274:0.009272:0.010077:0.009272:0.009272:0.010274:0.009070:0.005248:0.009272:0.010274:0.010079:0.010274:0.010274:0.005241:0.005248:0.009272:0.010077:0.015522:0.010274:0.004032:0.010274:0.005241:0.010274:0.004032:0.009072:0.005155
eliminate the risk of error in the underlying data. :@0.320518:0.520351:0.716113:0.520351:0.716113:0.502452:0.320518:0.502452:0.010274:0.004032:0.004032:0.015522:0.004032:0.010274:0.010274:0.005241:0.010274:0.005248:0.005241:0.010274:0.010077:0.005248:0.006248:0.004032:0.009070:0.009272:0.005248:0.010079:0.005241:0.005248:0.010274:0.006047:0.006248:0.010274:0.006045:0.005248:0.004030:0.010274:0.005248:0.005241:0.010274:0.010077:0.005248:0.010274:0.010274:0.010274:0.010274:0.006250:0.004032:0.009070:0.004032:0.010274:0.010481:0.005248:0.010274:0.010079:0.005241:0.010274:0.005085:0.005155
 :@0.320518:0.535457:0.325674:0.535457:0.325674:0.517558:0.320518:0.517558:0.005155
 :@0.320518:0.550419:0.325674:0.550419:0.325674:0.532520:0.320518:0.532520:0.005155
The NHS resolution data set aims to present results in an objective :@0.320518:0.565525:0.872112:0.565525:0.872112:0.547626:0.320518:0.547626:0.011490:0.010274:0.010079:0.005248:0.013304:0.013304:0.012295:0.005248:0.006250:0.010274:0.009272:0.010274:0.004032:0.010274:0.005241:0.004032:0.010274:0.010079:0.005248:0.010274:0.010274:0.005241:0.010079:0.005248:0.009272:0.010274:0.005065:0.005248:0.010274:0.004032:0.015522:0.009070:0.005248:0.005241:0.010079:0.005248:0.010274:0.006248:0.010274:0.009070:0.010274:0.010274:0.005039:0.005248:0.006250:0.010274:0.009272:0.010079:0.004032:0.005241:0.009272:0.005248:0.004032:0.010274:0.005248:0.010274:0.010079:0.005248:0.010274:0.010274:0.004232:0.010274:0.009070:0.005241:0.004032:0.009070:0.010274:0.005155
manner subject to internal management review before publication. :@0.320537:0.580487:0.865898:0.580487:0.865898:0.562588:0.320537:0.562588:0.015522:0.010274:0.010274:0.010274:0.010274:0.006064:0.005248:0.009272:0.010274:0.010079:0.004234:0.010274:0.009272:0.005040:0.005248:0.005241:0.010079:0.005248:0.004030:0.010274:0.005241:0.010079:0.006248:0.010079:0.010274:0.004030:0.005248:0.015520:0.010274:0.010274:0.010079:0.010481:0.010079:0.015520:0.010274:0.010274:0.005040:0.005248:0.006248:0.010274:0.009070:0.004032:0.010274:0.013102:0.005248:0.010481:0.010079:0.005441:0.010274:0.006248:0.010079:0.005248:0.010274:0.010274:0.010274:0.004032:0.004032:0.009272:0.010274:0.005241:0.004032:0.010274:0.010274:0.005103:0.005155
 :@0.320500:0.596008:0.325655:0.596008:0.325655:0.577230:0.320500:0.577230:0.005155
Quality :@0.130417:0.611686:0.198262:0.611686:0.198262:0.592909:0.130417:0.592909:0.014513:0.011294:0.010274:0.005039:0.005241:0.006248:0.010081:0.005155
 :@0.130417:0.626126:0.135573:0.626126:0.135573:0.608227:0.130417:0.608227:0.005155
Data and :@0.130417:0.641232:0.210549:0.641232:0.210549:0.623333:0.130417:0.623333:0.013304:0.010274:0.005241:0.010274:0.005248:0.010274:0.010274:0.010088:0.005155
methods that :@0.130417:0.656194:0.242408:0.656194:0.242408:0.638295:0.130417:0.638295:0.015522:0.010274:0.005241:0.010274:0.010274:0.010274:0.009070:0.005248:0.005241:0.010274:0.010079:0.005066:0.005155
produce assured :@0.130417:0.671300:0.273248:0.671300:0.273248:0.653401:0.130417:0.653401:0.010274:0.006250:0.010274:0.010274:0.010274:0.009272:0.010274:0.005248:0.010274:0.009072:0.009272:0.010274:0.006250:0.010274:0.010122:0.005155
statistics :@0.130417:0.686262:0.206320:0.686262:0.206320:0.668363:0.130417:0.668363:0.009272:0.005248:0.010279:0.005248:0.004032:0.009072:0.005248:0.004032:0.009272:0.009044:0.005155
 :@0.130417:0.701748:0.135573:0.701748:0.135573:0.682970:0.130417:0.682970:0.005155
The data used is sourced from our internal systems so the results :@0.320500:0.611160:0.860578:0.611160:0.860578:0.593261:0.320500:0.593261:0.011490:0.010274:0.010079:0.005248:0.010274:0.010274:0.005241:0.010079:0.005252:0.010274:0.009272:0.010274:0.010274:0.005248:0.004032:0.009083:0.005241:0.009272:0.010274:0.010274:0.006047:0.009272:0.010079:0.010292:0.005039:0.005241:0.006250:0.010274:0.015320:0.005248:0.010274:0.010274:0.006047:0.005248:0.004032:0.010274:0.005241:0.010274:0.006248:0.010274:0.010274:0.003830:0.005248:0.009274:0.009070:0.009272:0.005241:0.010079:0.015520:0.009272:0.005248:0.009070:0.010274:0.005039:0.005241:0.010274:0.010274:0.005040:0.006248:0.010274:0.009272:0.010274:0.004032:0.005241:0.009070:0.005155
are subject to the quality of the underlying data source. NHS :@0.320500:0.626126:0.818683:0.626126:0.818683:0.608227:0.320500:0.608227:0.010274:0.006250:0.010274:0.005248:0.009272:0.010274:0.010079:0.004234:0.010274:0.009070:0.005243:0.005044:0.005241:0.010274:0.005044:0.005241:0.010274:0.010274:0.005044:0.010481:0.010274:0.010274:0.004032:0.004032:0.005241:0.009072:0.005044:0.010079:0.005441:0.005044:0.005241:0.010274:0.010274:0.005241:0.010274:0.010274:0.010274:0.010079:0.006250:0.004032:0.009070:0.004032:0.010274:0.010481:0.005241:0.010274:0.010274:0.005241:0.010079:0.005241:0.009272:0.010079:0.010274:0.006248:0.009272:0.010274:0.005039:0.005328:0.013297:0.013297:0.012295:0.005155
Resolution have appointed independent internal auditors and they :@0.320500:0.641232:0.864049:0.641232:0.864049:0.623333:0.320500:0.623333:0.013304:0.010274:0.009272:0.010274:0.004032:0.010274:0.005241:0.004032:0.010274:0.010274:0.005248:0.010274:0.010274:0.009070:0.010274:0.005248:0.010274:0.010274:0.010274:0.010274:0.004032:0.010274:0.005241:0.010274:0.010274:0.005324:0.004032:0.010274:0.010274:0.010274:0.010274:0.010274:0.010274:0.010274:0.010274:0.010274:0.005241:0.005304:0.004032:0.010079:0.005241:0.010274:0.006250:0.010274:0.010274:0.004030:0.005044:0.010274:0.010274:0.010274:0.004032:0.005282:0.010274:0.006250:0.009272:0.005248:0.010274:0.010274:0.010079:0.005248:0.005039:0.010274:0.010274:0.009070:0.005155
perform an annual audit of the quality of data entered against :@0.320518:0.656194:0.825116:0.656194:0.825116:0.638295:0.320518:0.638295:0.010274:0.010274:0.006047:0.005443:0.010077:0.006250:0.015320:0.005241:0.010274:0.010274:0.005241:0.010274:0.010274:0.010274:0.010274:0.010274:0.004032:0.005044:0.010274:0.010274:0.010274:0.004032:0.005241:0.005044:0.010079:0.005504:0.005044:0.005241:0.010274:0.010274:0.005039:0.010483:0.010274:0.010274:0.004030:0.004032:0.005241:0.009072:0.005248:0.010079:0.005241:0.005248:0.010274:0.010274:0.005241:0.010077:0.005248:0.010274:0.010274:0.005040:0.010274:0.006250:0.010274:0.010274:0.005248:0.010079:0.010481:0.010274:0.004032:0.010274:0.009272:0.005040:0.005155
claims across a sample of the population. Further reviews are :@0.320518:0.671300:0.828953:0.671300:0.828953:0.653401:0.320518:0.653401:0.009272:0.004024:0.010281:0.004024:0.015520:0.009285:0.005248:0.010274:0.009272:0.006250:0.010079:0.009272:0.009272:0.005248:0.010079:0.005248:0.009270:0.010079:0.015522:0.010274:0.004032:0.010274:0.005039:0.010079:0.005443:0.005039:0.005241:0.010274:0.010274:0.005248:0.010274:0.010274:0.010274:0.010274:0.004032:0.010274:0.005241:0.004032:0.010274:0.010077:0.005241:0.005248:0.011294:0.010079:0.006250:0.005241:0.010274:0.010079:0.006250:0.005248:0.006248:0.010274:0.009070:0.004032:0.010274:0.013104:0.009272:0.005248:0.010274:0.006250:0.010274:0.005155
carried out by internal quality assurance teams and the NAO.  :@0.320518:0.686262:0.830033:0.686262:0.830033:0.668363:0.320518:0.668363:0.009272:0.010274:0.006250:0.006250:0.004030:0.010274:0.010274:0.005261:0.010274:0.010079:0.005241:0.005248:0.010274:0.009070:0.005248:0.004032:0.010274:0.005241:0.010077:0.006250:0.010274:0.010274:0.004032:0.005039:0.010481:0.010079:0.010274:0.004032:0.004032:0.005241:0.009072:0.005248:0.010274:0.009272:0.009272:0.010274:0.006248:0.010274:0.010274:0.009272:0.010274:0.005039:0.005241:0.010274:0.010274:0.015520:0.009141:0.005248:0.010274:0.010079:0.010274:0.005248:0.005241:0.010274:0.010079:0.005248:0.013304:0.012295:0.014313:0.005252:0.005044:0.005155
 :@0.320500:0.701240:0.325655:0.701240:0.325655:0.683341:0.320500:0.683341:0.005155
The claims system is used to manage all claims within NHS :@0.320500:0.716346:0.812432:0.716346:0.812432:0.698447:0.320500:0.698447:0.011490:0.010279:0.010079:0.005248:0.009272:0.004024:0.010281:0.004024:0.015520:0.009272:0.005248:0.009272:0.009070:0.009272:0.005241:0.010079:0.015320:0.005248:0.004024:0.009272:0.005248:0.010281:0.009070:0.010281:0.010279:0.005248:0.005243:0.010077:0.005248:0.015520:0.010281:0.010279:0.010079:0.010481:0.010079:0.005248:0.010281:0.004024:0.004024:0.005248:0.009272:0.004024:0.010281:0.004024:0.015520:0.009272:0.005040:0.013297:0.004024:0.005241:0.010279:0.004024:0.010281:0.005248:0.013297:0.013297:0.012295:0.005155
resolution and is critical to all aspects of managing a claim. :@0.320500:0.731308:0.806407:0.731308:0.806407:0.713409:0.320500:0.713409:0.006250:0.010274:0.009272:0.010274:0.004030:0.010274:0.005241:0.004032:0.010274:0.010274:0.005248:0.010274:0.010274:0.010077:0.005248:0.004030:0.009272:0.005248:0.009072:0.006248:0.004032:0.005241:0.004032:0.009272:0.010274:0.004032:0.005248:0.005039:0.010274:0.005248:0.010274:0.004032:0.004032:0.005248:0.010274:0.009272:0.010274:0.010274:0.009272:0.005241:0.009072:0.005248:0.010077:0.005243:0.005039:0.015520:0.010274:0.010274:0.010079:0.010481:0.004032:0.010274:0.010274:0.005248:0.010274:0.005248:0.009272:0.004032:0.010274:0.004032:0.015320:0.005102:0.005155
 :@0.320500:0.746414:0.325655:0.746414:0.325655:0.728515:0.320500:0.728515:0.005155
Analysts in NHS Resolution undertake quality assurance of the :@0.320500:0.761376:0.839268:0.761376:0.839268:0.743477:0.320500:0.743477:0.012295:0.010274:0.010274:0.004032:0.009072:0.009272:0.005241:0.009272:0.005248:0.004032:0.010274:0.005248:0.013297:0.013297:0.012295:0.005248:0.013297:0.010279:0.009272:0.010281:0.004024:0.010279:0.005241:0.004024:0.010281:0.010318:0.005248:0.010274:0.010274:0.010274:0.010274:0.006047:0.005241:0.010079:0.009473:0.010274:0.005044:0.010481:0.010274:0.010274:0.004032:0.004032:0.005241:0.009070:0.005243:0.010274:0.009272:0.009070:0.010274:0.006248:0.010274:0.010274:0.009272:0.010274:0.005241:0.010077:0.005243:0.005044:0.005241:0.010274:0.010149:0.005155
results data to minimise errors and improve adherence to the :@0.320500:0.776482:0.823746:0.776482:0.823746:0.758583:0.320500:0.758583:0.006250:0.010274:0.009272:0.010274:0.004030:0.005241:0.009072:0.005248:0.010274:0.010274:0.005241:0.010079:0.005248:0.005241:0.010077:0.005248:0.015522:0.004032:0.010274:0.004032:0.015522:0.004032:0.009272:0.010077:0.005044:0.010274:0.006250:0.006250:0.010274:0.006047:0.009272:0.005241:0.010274:0.010274:0.010079:0.005241:0.004032:0.015520:0.010274:0.006248:0.010274:0.009070:0.010274:0.005241:0.010274:0.010274:0.010274:0.010079:0.006248:0.010274:0.010274:0.009272:0.010274:0.005044:0.005241:0.010274:0.005044:0.005241:0.010274:0.010179:0.005155
prescribed methodologies.  :@0.320500:0.791444:0.547579:0.791444:0.547579:0.773545:0.320500:0.773545:0.010274:0.006250:0.010274:0.009272:0.009270:0.006250:0.004032:0.010274:0.010274:0.010079:0.005248:0.015520:0.010079:0.005241:0.010274:0.010274:0.010274:0.010274:0.004032:0.010274:0.010481:0.004032:0.010079:0.009272:0.005241:0.005083:0.005155
 :@0.320500:0.806405:0.325655:0.806405:0.325655:0.788506:0.320500:0.788506:0.005155
Examples of the types of data quality checks we carry out include: :@0.320500:0.821511:0.864860:0.821511:0.864860:0.803612:0.320500:0.803612:0.012295:0.009072:0.010274:0.015522:0.010274:0.004032:0.010274:0.009272:0.005241:0.010077:0.005443:0.005044:0.005243:0.010274:0.010274:0.005044:0.005241:0.009070:0.010274:0.010274:0.009300:0.005248:0.010070:0.005248:0.005248:0.010274:0.010274:0.005241:0.010079:0.005039:0.010481:0.010274:0.010274:0.004032:0.004032:0.005241:0.009070:0.005248:0.009272:0.010274:0.010274:0.009072:0.009473:0.009272:0.005248:0.013104:0.010274:0.005248:0.009070:0.010274:0.006250:0.006248:0.009070:0.005248:0.010274:0.010274:0.005040:0.005248:0.004032:0.010274:0.009272:0.004032:0.010274:0.010274:0.010274:0.005085:0.005155
 :@0.320500:0.836473:0.325655:0.836473:0.325655:0.818574:0.320500:0.818574:0.005155
• Double uniqueness – Ensuring any data is only counted once :@0.320500:0.851579:0.838812:0.851579:0.838812:0.833680:0.320500:0.833680:0.006454:0.005248:0.013304:0.010274:0.010274:0.010274:0.004032:0.010274:0.005270:0.010274:0.010274:0.004032:0.010481:0.010274:0.010274:0.010274:0.010274:0.009070:0.009315:0.005248:0.010070:0.005248:0.012295:0.010274:0.009272:0.010274:0.006250:0.004032:0.010274:0.010274:0.005248:0.010274:0.010274:0.009070:0.005248:0.010274:0.010274:0.005241:0.010079:0.005248:0.004032:0.009272:0.005248:0.010274:0.010274:0.004032:0.009070:0.005248:0.009272:0.010274:0.010274:0.010274:0.005243:0.010274:0.010274:0.005248:0.010274:0.010274:0.009072:0.010274:0.005155
where defined; :@0.320518:0.866541:0.446826:0.866541:0.446826:0.848642:0.320518:0.848642:0.013102:0.010274:0.010274:0.006250:0.010274:0.005248:0.010274:0.010274:0.005443:0.004032:0.010274:0.010274:0.010118:0.005044:0.005155
• Data validity – Excluding any invalid data; :@0.320518:0.881503:0.677206:0.881503:0.677206:0.863604:0.320518:0.863604:0.006454:0.005230:0.013297:0.010279:0.005243:0.010279:0.005248:0.009072:0.010279:0.004024:0.004024:0.010281:0.004024:0.005241:0.009070:0.005248:0.010294:0.005248:0.012295:0.009072:0.009272:0.004032:0.010274:0.010274:0.004030:0.010481:0.010274:0.005248:0.010274:0.010274:0.009070:0.005248:0.004032:0.010274:0.009070:0.010274:0.004234:0.004032:0.010274:0.005278:0.010274:0.010274:0.005241:0.010274:0.005052:0.005155
• Data completeness – Ensure that all valid data is included; :@0.320500:0.896609:0.815883:0.896609:0.815883:0.878710:0.320500:0.878710:0.006454:0.005230:0.013304:0.010274:0.005241:0.010274:0.005248:0.009070:0.010274:0.015520:0.010274:0.004032:0.010274:0.005241:0.010274:0.010274:0.010079:0.009272:0.009272:0.005248:0.010116:0.005248:0.012095:0.010274:0.009272:0.010274:0.006248:0.010274:0.005061:0.005241:0.010274:0.010274:0.005039:0.005248:0.010274:0.004032:0.004032:0.005248:0.009070:0.010274:0.004030:0.004032:0.010274:0.005248:0.010274:0.010274:0.005241:0.010274:0.005248:0.004032:0.009272:0.005248:0.004032:0.010274:0.009272:0.004032:0.010274:0.010274:0.010274:0.010274:0.005087:0.005155
• Correct categorisation – Ensure data is categorised correctly; :@0.320500:0.911616:0.837447:0.911616:0.837447:0.893717:0.320500:0.893717:0.006450:0.005241:0.013304:0.010274:0.006250:0.006250:0.010274:0.009070:0.005241:0.005044:0.009272:0.010274:0.005241:0.010079:0.010481:0.010079:0.006250:0.004030:0.009272:0.010274:0.005241:0.004032:0.010274:0.010307:0.005039:0.010280:0.005241:0.012295:0.010274:0.009272:0.010274:0.006250:0.010079:0.005248:0.010274:0.010274:0.005241:0.010079:0.005248:0.004030:0.009274:0.005239:0.009272:0.010079:0.005241:0.010079:0.010481:0.010274:0.006248:0.003830:0.009272:0.010274:0.010274:0.005248:0.009270:0.010274:0.006047:0.006248:0.010274:0.009070:0.005241:0.004032:0.009070:0.005283:0.005155