46:@0.048384:0.056159:0.063607:0.056159:0.063607:0.047246:0.048384:0.047246:0.007359:0.007865
Performance analysis:@0.752077:0.058552:0.919956:0.058552:0.919956:0.047968:0.752077:0.047968:0.010265:0.008982:0.006464:0.006529:0.010168:0.006676:0.015219:0.008738:0.010233:0.007796:0.009128:0.005733:0.009144:0.010265:0.009144:0.004791:0.009226:0.007439:0.004791:0.007147
Key performance indicators:@0.051291:0.142226:0.600841:0.142226:0.600841:0.115486:0.051291:0.115486:0.027615:0.022978:0.022814:0.014361:0.026056:0.022650:0.016659:0.016085:0.025727:0.016659:0.038366:0.022650:0.025399:0.020188:0.022732:0.015141:0.011653:0.025358:0.025810:0.011653:0.020229:0.022404:0.016249:0.025481:0.016577:0.018054
Our KPIs provide an objective assessment of our operational :@0.049667:0.173987:0.662616:0.173987:0.662616:0.159504:0.049667:0.159504:0.016758:0.012824:0.007735:0.009024:0.012313:0.011713:0.005645:0.008890:0.008624:0.012824:0.007512:0.012824:0.010424:0.005379:0.012736:0.011380:0.008201:0.010846:0.012047:0.009068:0.013024:0.013069:0.005379:0.011624:0.010513:0.007535:0.005379:0.010846:0.011624:0.007868:0.011313:0.009713:0.009424:0.012024:0.009424:0.009802:0.019403:0.011891:0.012913:0.007535:0.007601:0.013425:0.006957:0.007490:0.013024:0.012869:0.007735:0.007824:0.013024:0.013313:0.011624:0.007957:0.011313:0.007535:0.005379:0.013224:0.012580:0.011535:0.005379:0.006090
performance and cover all areas of our operations.:@0.050094:0.195368:0.561693:0.195368:0.561693:0.180884:0.050094:0.180884:0.013425:0.011958:0.007735:0.007312:0.013336:0.007735:0.019781:0.011713:0.012913:0.010513:0.011958:0.007779:0.011024:0.012313:0.012824:0.008979:0.010268:0.013247:0.010646:0.011846:0.007735:0.007401:0.010268:0.004956:0.004956:0.008979:0.011313:0.007735:0.011802:0.011313:0.009424:0.007890:0.013425:0.006957:0.007579:0.013024:0.012802:0.007735:0.007824:0.013247:0.013336:0.011802:0.007735:0.011580:0.007535:0.005379:0.013336:0.012580:0.009824:0.004823
We annually review these to help us to :@0.048384:0.232444:0.329031:0.232444:0.329031:0.221860:0.048384:0.221860:0.015170:0.008673:0.005733:0.008267:0.008917:0.009193:0.009014:0.008267:0.003931:0.003703:0.007861:0.005311:0.005652:0.008202:0.007601:0.003931:0.008300:0.011451:0.004873:0.005506:0.008933:0.008300:0.006887:0.008154:0.005295:0.005133:0.008803:0.006156:0.008641:0.007861:0.003671:0.008982:0.006578:0.008202:0.006156:0.004954:0.005133:0.008803:0.004450
continuously develop our services. At a high level, :@0.049239:0.247826:0.406127:0.247826:0.406127:0.237242:0.049239:0.237242:0.007504:0.009258:0.009193:0.005246:0.003931:0.008982:0.008982:0.009323:0.009193:0.006708:0.003931:0.007618:0.005392:0.009063:0.008040:0.007439:0.008121:0.003931:0.008884:0.009063:0.005733:0.009144:0.008884:0.005392:0.004873:0.006578:0.008202:0.005474:0.007520:0.003931:0.007098:0.008202:0.006676:0.003525:0.006399:0.010769:0.005506:0.005522:0.006919:0.006578:0.008543:0.003671:0.008803:0.008543:0.006578:0.003590:0.007861:0.007260:0.007942:0.003671:0.003248:0.004450
our KPIs provide assurance to our Board and :@0.049239:0.263208:0.367633:0.263208:0.367633:0.252624:0.049239:0.252624:0.009323:0.008982:0.005474:0.005815:0.008641:0.008462:0.003931:0.006416:0.005733:0.009063:0.005295:0.008982:0.007358:0.003671:0.008982:0.007942:0.005815:0.008267:0.006611:0.006887:0.008836:0.005652:0.008024:0.009193:0.007130:0.008300:0.005295:0.005133:0.008884:0.005733:0.009323:0.008982:0.005474:0.005733:0.008803:0.008803:0.007699:0.005214:0.008884:0.006156:0.007699:0.008462:0.008884:0.004450
to DHSC that we are conducting our business :@0.048812:0.278589:0.378266:0.278589:0.378266:0.268005:0.048812:0.268005:0.005214:0.009144:0.006156:0.010687:0.010947:0.008202:0.009567:0.006156:0.005506:0.009193:0.008462:0.005506:0.004450:0.012523:0.008884:0.005392:0.007861:0.005392:0.008040:0.005392:0.007504:0.009258:0.008982:0.009323:0.008884:0.007504:0.005149:0.003931:0.008884:0.009323:0.006156:0.009144:0.008884:0.005392:0.005733:0.009226:0.008722:0.006578:0.003931:0.008543:0.008202:0.006497:0.006578:0.004450
as intended and as we are funded for.:@0.049239:0.294268:0.317932:0.294268:0.317932:0.283683:0.049239:0.283683:0.007861:0.006497:0.005733:0.003931:0.008641:0.005214:0.008121:0.008803:0.009144:0.008121:0.009144:0.006156:0.007942:0.008803:0.009144:0.006156:0.007601:0.006318:0.004450:0.012474:0.008884:0.005815:0.007780:0.005214:0.007861:0.005392:0.004873:0.008982:0.009193:0.009193:0.008495:0.009290:0.005815:0.004532:0.008543:0.005051:0.003525
Our KPIs are agreed by our Board and DHSC  and :@0.049239:0.323073:0.399224:0.323073:0.399224:0.312488:0.049239:0.312488:0.011792:0.008982:0.005474:0.006156:0.008722:0.008462:0.003931:0.006416:0.005295:0.007699:0.005295:0.007942:0.005733:0.007861:0.009144:0.005392:0.008040:0.008040:0.009144:0.006578:0.008803:0.007179:0.004954:0.009144:0.008803:0.005392:0.005733:0.008884:0.008884:0.007780:0.005295:0.008982:0.006156:0.007780:0.008641:0.009063:0.006497:0.010687:0.010947:0.008202:0.009567:0.004450:0.002566:0.007699:0.008462:0.008884:0.004450
published annually via our business plan. This annual :@0.049667:0.338455:0.428124:0.338455:0.428124:0.327870:0.049667:0.327870:0.009063:0.008641:0.009144:0.003931:0.003590:0.006578:0.008722:0.008040:0.009144:0.006156:0.008267:0.008917:0.009193:0.009014:0.008267:0.003931:0.003703:0.007861:0.004873:0.007179:0.003590:0.007699:0.006156:0.009144:0.008884:0.005392:0.005733:0.009144:0.008803:0.006676:0.003931:0.008641:0.008202:0.006578:0.006676:0.005733:0.009144:0.003931:0.007618:0.008803:0.003330:0.006156:0.008511:0.008836:0.003931:0.006676:0.005295:0.008267:0.008657:0.008884:0.008803:0.008040:0.003931:0.004450
report addresses performance against our 2021/22 :@0.049667:0.353837:0.413636:0.353837:0.413636:0.343252:0.049667:0.343252:0.005392:0.008040:0.009144:0.009063:0.005392:0.005214:0.005392:0.007942:0.009226:0.009144:0.005474:0.008202:0.006578:0.006676:0.008121:0.006676:0.005815:0.009550:0.008235:0.005652:0.005084:0.009177:0.005652:0.013660:0.008040:0.009193:0.007309:0.008300:0.005733:0.008040:0.009567:0.007877:0.003931:0.008982:0.006676:0.005506:0.005262:0.009144:0.008803:0.005392:0.005392:0.008754:0.008754:0.008397:0.008754:0.006123:0.008543:0.008543:0.004450
business plan. The target measures for some of our :@0.049667:0.369218:0.417972:0.369218:0.417972:0.358634:0.049667:0.358634:0.009226:0.008722:0.006578:0.003931:0.008543:0.008121:0.006497:0.006578:0.006156:0.009550:0.003931:0.008267:0.009453:0.001624:0.006156:0.008511:0.008754:0.008202:0.005295:0.005506:0.008089:0.005652:0.009567:0.008495:0.005506:0.005652:0.013595:0.008202:0.008040:0.006578:0.008884:0.005474:0.008202:0.006676:0.004873:0.005084:0.009518:0.005652:0.004791:0.006887:0.009096:0.013595:0.008202:0.005295:0.009518:0.004840:0.005392:0.008884:0.008722:0.005295:0.004450
internal claims KPIs are confidential as publication :@0.049667:0.384957:0.406505:0.384957:0.406505:0.374372:0.049667:0.374372:0.003931:0.008803:0.005214:0.008121:0.005392:0.008884:0.007942:0.003931:0.006416:0.007179:0.003931:0.007699:0.003931:0.013254:0.006676:0.006578:0.008543:0.008300:0.003931:0.006318:0.005295:0.007942:0.005392:0.008040:0.005295:0.007504:0.009161:0.009193:0.004824:0.003931:0.009323:0.008300:0.009193:0.005246:0.003931:0.008040:0.003931:0.006075:0.007601:0.006318:0.006156:0.009226:0.008803:0.009144:0.003931:0.003590:0.007179:0.007861:0.005295:0.003931:0.008884:0.008884:0.004450
could prejudice the effective management of claims.:@0.049239:0.400337:0.420339:0.400337:0.420339:0.389753:0.049239:0.389753:0.007098:0.009063:0.008803:0.003931:0.008884:0.006497:0.009063:0.005392:0.008121:0.003931:0.008641:0.009144:0.003931:0.006919:0.008121:0.005295:0.005506:0.008852:0.008202:0.005733:0.008202:0.005084:0.005084:0.008218:0.007260:0.005506:0.003931:0.007488:0.008300:0.006156:0.013984:0.008072:0.009193:0.008267:0.009290:0.008495:0.013984:0.008300:0.009193:0.005246:0.005295:0.009518:0.004840:0.005295:0.007017:0.003931:0.007618:0.003931:0.013172:0.006578:0.003525
Over the year our Board and Workforce Strategy :@0.497692:0.232444:0.846475:0.232444:0.846475:0.221860:0.497692:0.221860:0.011792:0.007439:0.008202:0.005392:0.004954:0.005506:0.008852:0.008202:0.005295:0.007601:0.008300:0.008267:0.005409:0.005295:0.009144:0.008884:0.005392:0.005733:0.008884:0.008884:0.007780:0.005295:0.008982:0.006156:0.007780:0.008641:0.008982:0.005392:0.015170:0.009518:0.005652:0.008072:0.005084:0.009518:0.005652:0.007504:0.008495:0.005344:0.008625:0.005230:0.005474:0.008040:0.005295:0.008300:0.009323:0.007601:0.004450
Group monitored a variety of workforce indicators, :@0.498119:0.247826:0.862949:0.247826:0.862949:0.237242:0.498119:0.237242:0.010769:0.005474:0.009226:0.008803:0.009226:0.006156:0.013513:0.009144:0.008803:0.003931:0.005051:0.009063:0.005392:0.008202:0.009144:0.006578:0.006919:0.005392:0.007601:0.008267:0.005652:0.003687:0.008495:0.005262:0.007861:0.004791:0.009518:0.004840:0.004450:0.011743:0.009518:0.005831:0.008072:0.005262:0.009518:0.005652:0.007747:0.008495:0.006204:0.003931:0.008803:0.009144:0.003931:0.007179:0.008040:0.005295:0.009226:0.005474:0.006578:0.003525:0.004450
including establishment levels, employee turnover, :@0.498119:0.263208:0.857898:0.263208:0.857898:0.252624:0.498119:0.252624:0.003931:0.008803:0.007098:0.003931:0.008641:0.009144:0.003931:0.008543:0.009144:0.006156:0.008495:0.006887:0.005311:0.008267:0.009258:0.003931:0.003931:0.006578:0.009193:0.013627:0.008300:0.008982:0.005506:0.005604:0.003931:0.007780:0.007358:0.008040:0.003671:0.006497:0.003330:0.006156:0.008121:0.013595:0.009323:0.003931:0.009144:0.007601:0.008202:0.008202:0.005295:0.005295:0.008884:0.005392:0.008803:0.009226:0.007520:0.008121:0.005392:0.003330:0.004450
recruitment, sickness absence,  levels of pay, and equality :@0.498119:0.278590:0.904220:0.278590:0.904220:0.268006:0.498119:0.268006:0.005652:0.008202:0.007504:0.005409:0.009193:0.003719:0.005506:0.013643:0.008300:0.009193:0.005246:0.003525:0.005620:0.006887:0.003719:0.007260:0.008072:0.008852:0.008495:0.006546:0.006887:0.005246:0.008267:0.009258:0.006887:0.008154:0.009193:0.007228:0.008300:0.003525:0.004450:0.002453:0.003671:0.007861:0.007260:0.007942:0.003671:0.006497:0.005295:0.009518:0.004840:0.005733:0.008543:0.007260:0.007017:0.003070:0.006578:0.007780:0.008641:0.008982:0.006156:0.008121:0.009226:0.008982:0.007942:0.003931:0.003931:0.005214:0.007601:0.004450
and diversity statistics, to ensure that the associated :@0.497692:0.294268:0.869360:0.294268:0.869360:0.283683:0.497692:0.283683:0.007780:0.008641:0.009063:0.006156:0.009144:0.003931:0.007260:0.008121:0.005392:0.006676:0.003931:0.005051:0.007520:0.004954:0.006887:0.005246:0.008267:0.005149:0.003931:0.006676:0.005295:0.003931:0.007260:0.006676:0.003525:0.006042:0.005133:0.008803:0.005815:0.008121:0.008982:0.006676:0.008884:0.005474:0.008202:0.005295:0.005506:0.009193:0.008267:0.005506:0.004775:0.005506:0.009193:0.008300:0.005295:0.007942:0.006578:0.006676:0.009144:0.007179:0.003931:0.007780:0.005214:0.008121:0.009226:0.004450
HR issues flowing from our business were properly :@0.498547:0.309650:0.860421:0.309650:0.860421:0.299065:0.498547:0.299065:0.010005:0.008462:0.006156:0.003931:0.006334:0.006416:0.008722:0.007942:0.006497:0.004873:0.005084:0.003931:0.009518:0.011743:0.003931:0.009193:0.009567:0.005766:0.004873:0.005652:0.009047:0.013595:0.006156:0.009144:0.008884:0.005392:0.005733:0.009226:0.008722:0.006578:0.003931:0.008543:0.008202:0.006497:0.006578:0.004873:0.011970:0.008495:0.005863:0.008495:0.005863:0.008982:0.005392:0.008982:0.009063:0.008040:0.005392:0.003931:0.007260:0.004450
managed. We use a red, amber and green (RAG) rating :@0.498119:0.325091:0.894881:0.325091:0.894881:0.314506:0.498119:0.314506:0.013757:0.007942:0.008982:0.008040:0.009226:0.008300:0.009323:0.003525:0.006042:0.015170:0.008495:0.005831:0.008641:0.006416:0.007942:0.005733:0.007017:0.006156:0.005295:0.007861:0.008982:0.003248:0.006578:0.008267:0.013611:0.009550:0.008137:0.005652:0.005295:0.007780:0.008641:0.008982:0.006156:0.008982:0.005295:0.007942:0.008040:0.008722:0.006156:0.004905:0.009713:0.010476:0.011142:0.004905:0.006042:0.005214:0.007780:0.005133:0.003671:0.008641:0.008982:0.004450
to show which  KPIs we have fully met, came close to :@0.497350:0.340473:0.877577:0.340473:0.877577:0.329888:0.497350:0.329888:0.005133:0.008803:0.005295:0.007098:0.009404:0.009745:0.011970:0.004450:0.011743:0.009193:0.003931:0.007699:0.009193:0.004450:0.002680:0.008641:0.008462:0.003931:0.006416:0.004450:0.012474:0.008982:0.006156:0.008803:0.007780:0.007358:0.008040:0.005295:0.005084:0.009014:0.003931:0.003931:0.007618:0.005733:0.013416:0.008202:0.005295:0.003525:0.006042:0.007504:0.007877:0.013676:0.008300:0.005733:0.007098:0.003671:0.008884:0.006497:0.007942:0.005295:0.005133:0.008803:0.004450
meeting (within  10% of target) and failed to meet.:@0.498119:0.355855:0.860269:0.355855:0.860269:0.345270:0.498119:0.345270:0.013416:0.008121:0.008121:0.005295:0.003931:0.008641:0.009144:0.006156:0.004905:0.011418:0.003931:0.005295:0.009193:0.003719:0.009193:0.004450:0.003622:0.008982:0.009063:0.013595:0.006578:0.009518:0.004840:0.004873:0.005295:0.008040:0.005652:0.009307:0.008300:0.005506:0.004905:0.005571:0.007780:0.008641:0.008982:0.005815:0.004791:0.008040:0.003931:0.003931:0.008121:0.009323:0.005733:0.005133:0.008803:0.006156:0.013335:0.008121:0.008121:0.005295:0.003525