PPBL010121 Public Authority Combined Liability Insurance Policy (UK) :@0.119792:0.943001:0.548797:0.943001:0.548797:0.932403:0.119792:0.932403:0.009395:0.009395:0.009395:0.008051:0.008051:0.008051:0.008229:0.008065:0.006720:0.008065:0.002739:0.009395:0.008051:0.008051:0.002688:0.002688:0.006720:0.002688:0.009395:0.008051:0.004019:0.006720:0.008051:0.004032:0.002688:0.004019:0.006720:0.002688:0.009409:0.008051:0.010753:0.008051:0.002688:0.008051:0.008051:0.008051:0.002688:0.008051:0.002688:0.008051:0.006720:0.002688:0.002688:0.002688:0.004019:0.006720:0.002688:0.004019:0.008051:0.006720:0.008051:0.004032:0.008051:0.008051:0.006720:0.006720:0.002688:0.009395:0.008051:0.002688:0.002688:0.006720:0.006720:0.002688:0.004032:0.009409:0.009395:0.004758:0.003737 Page 48 of 48 :@0.604301:0.943001:0.791085:0.943001:0.791085:0.932403:0.604301:0.932403:0.004019:0.004019:0.002688:0.004019:0.004019:0.004019:0.002688:0.004019:0.004019:0.004019:0.004019:0.002688:0.004019:0.004019:0.004019:0.002688:0.004019:0.004019:0.004019:0.004019:0.002688:0.004019:0.004019:0.004019:0.002688:0.004405:0.009395:0.008051:0.008051:0.008051:0.002792:0.008065:0.008098:0.002688:0.008051:0.004019:0.002715:0.008065:0.008115:0.003737 :@0.905796:0.944332:0.908834:0.944332:0.908834:0.934827:0.905796:0.934827:0.003038 :@0.882897:0.954408:0.886633:0.954408:0.886633:0.943809:0.882897:0.943809:0.003737 12 :@0.119792:0.111097:0.152109:0.111097:0.152109:0.091986:0.119792:0.091986:0.013441:0.012139:0.006737 How to Complain :@0.191112:0.111097:0.392994:0.111097:0.392994:0.091986:0.191112:0.091986:0.017498:0.014808:0.018855:0.005380:0.008070:0.014808:0.005356:0.017498:0.014808:0.021545:0.014808:0.006737:0.013402:0.006738:0.014832:0.006738 12.1 :@0.119792:0.141896:0.164417:0.141896:0.164417:0.125998:0.119792:0.125998:0.010746:0.010746:0.005383:0.012145:0.005605 Complaints to QBE :@0.191112:0.141896:0.381109:0.141896:0.381109:0.125998:0.191112:0.125998:0.014758:0.012097:0.017520:0.012097:0.005383:0.010746:0.005383:0.012097:0.006714:0.010766:0.008044:0.006714:0.012097:0.005383:0.016149:0.014758:0.013686:0.005605 The :@0.191112:0.158643:0.224171:0.158643:0.224171:0.144865:0.191112:0.144865:0.009401:0.009401:0.009401:0.004858 insured:@0.224748:0.158643:0.287774:0.158643:0.287774:0.144865:0.224748:0.144865:0.005364:0.010728:0.009401:0.010728:0.006727:0.009401:0.010676 can complain about this :@0.288021:0.158643:0.475486:0.158643:0.475486:0.144865:0.288021:0.144865:0.004032:0.009383:0.009401:0.009401:0.004036:0.009383:0.009401:0.014765:0.009401:0.004019:0.009401:0.002691:0.009401:0.004036:0.009401:0.010728:0.009401:0.009401:0.004036:0.004036:0.005364:0.009401:0.004019:0.008073:0.004858 policy:@0.475084:0.158643:0.525057:0.158643:0.525057:0.144865:0.475084:0.144865:0.010728:0.010728:0.004036:0.005364:0.009401:0.009715 by contacting its broker or where the :@0.524916:0.158643:0.803783:0.158643:0.803783:0.144865:0.524916:0.144865:0.004032:0.009401:0.008073:0.004036:0.009383:0.009401:0.009401:0.004036:0.009401:0.009383:0.004036:0.004019:0.009401:0.009401:0.004036:0.004019:0.004036:0.009383:0.004036:0.009401:0.005382:0.009401:0.008073:0.009401:0.005382:0.004036:0.010728:0.005382:0.004036:0.012091:0.009401:0.009401:0.005382:0.009401:0.004036:0.005364:0.009401:0.009401:0.004858 insured’s:@0.803511:0.158643:0.881686:0.158643:0.881686:0.144865:0.803511:0.144865:0.005364:0.010728:0.009401:0.010728:0.006727:0.009401:0.009401:0.006710:0.009715 :@0.882897:0.158643:0.887754:0.158643:0.887754:0.144865:0.882897:0.144865:0.004858 policy is insured by QBE Europe SA/NV, QBE UK Limited or the insurer is or includes a :@0.191112:0.172902:0.886610:0.172902:0.886610:0.159123:0.191112:0.159123:0.010728:0.010728:0.004019:0.004019:0.009383:0.008073:0.004036:0.004019:0.008073:0.004036:0.004019:0.009401:0.009383:0.009401:0.005382:0.009401:0.009401:0.004036:0.009401:0.009383:0.004036:0.013437:0.010746:0.010746:0.004036:0.012074:0.009401:0.005382:0.009401:0.009401:0.009401:0.004036:0.012074:0.010746:0.005364:0.012091:0.011460:0.005364:0.004036:0.013437:0.010746:0.012074:0.004036:0.012091:0.010746:0.004036:0.009401:0.004019:0.014765:0.004019:0.004036:0.009401:0.009401:0.004036:0.010728:0.005382:0.005364:0.006710:0.010728:0.010728:0.005364:0.005364:0.010728:0.009383:0.010728:0.006710:0.010728:0.006710:0.005364:0.005364:0.010728:0.005364:0.010728:0.006710:0.005364:0.005364:0.010728:0.010728:0.005364:0.010728:0.010728:0.009401:0.010728:0.005364:0.010728:0.004858 Lloyd’s syndicate write to: :@0.191112:0.186233:0.391114:0.186233:0.391114:0.172455:0.191112:0.172455:0.009401:0.004019:0.010728:0.009383:0.010728:0.004019:0.008073:0.004036:0.009383:0.008073:0.009401:0.009401:0.004019:0.008073:0.009401:0.004036:0.009401:0.004036:0.012459:0.005382:0.004019:0.005364:0.009401:0.004036:0.005364:0.009401:0.004110:0.004858 Customer Relations, QBE European Operations, 30 Fenchurch Street, London EC3M 3BD :@0.191112:0.207146:0.872969:0.207146:0.872969:0.193367:0.191112:0.193367:0.012091:0.009401:0.009383:0.005364:0.010728:0.014765:0.009401:0.005382:0.004036:0.012091:0.009401:0.004019:0.009401:0.005364:0.004019:0.009401:0.009401:0.008073:0.004036:0.004036:0.013437:0.012074:0.010746:0.004036:0.012074:0.009401:0.005382:0.009401:0.009401:0.009401:0.009401:0.009401:0.004036:0.013437:0.009401:0.009401:0.005382:0.009401:0.004036:0.004019:0.009401:0.009401:0.008073:0.005364:0.004835:0.009401:0.009401:0.004036:0.010728:0.009401:0.009401:0.009383:0.008073:0.009401:0.005382:0.009383:0.009401:0.004036:0.012074:0.004036:0.005382:0.009401:0.009401:0.005364:0.004036:0.004036:0.009401:0.009401:0.009401:0.009401:0.009401:0.009401:0.004036:0.012074:0.012091:0.009401:0.013437:0.004036:0.009401:0.012074:0.012764:0.004858 Email: :@0.191112:0.228094:0.245611:0.228094:0.245611:0.214316:0.191112:0.214316:0.012074:0.014765:0.009401:0.004019:0.004019:0.005364:0.004858 CustomerRelations@uk.qbe.com:@0.244960:0.228094:0.493276:0.228094:0.493276:0.214316:0.244960:0.214316:0.012097:0.009401:0.009383:0.005364:0.009401:0.013437:0.009401:0.005382:0.012091:0.009401:0.004019:0.009401:0.005364:0.002691:0.009401:0.009401:0.008073:0.017508:0.009401:0.008073:0.005364:0.009401:0.009401:0.009401:0.004036:0.008073:0.009401:0.014555 :@0.493952:0.228094:0.498809:0.228094:0.498809:0.214316:0.493952:0.214316:0.004858 Telephone: 020 7105 5988 :@0.191112:0.249030:0.403261:0.249030:0.403261:0.235252:0.191112:0.235252:0.009401:0.009401:0.004019:0.009401:0.010728:0.009401:0.010728:0.009401:0.009401:0.005364:0.004036:0.009401:0.009401:0.009401:0.004036:0.009401:0.009401:0.009401:0.009401:0.004036:0.009401:0.009401:0.009401:0.009401:0.004534:0.004858 12.2 :@0.119792:0.278921:0.164417:0.278921:0.164417:0.263023:0.119792:0.263023:0.010746:0.010746:0.005383:0.012145:0.005605 The UK Financial Ombudsman Service (UK FOS) :@0.191112:0.278921:0.667786:0.278921:0.667786:0.263023:0.191112:0.263023:0.013427:0.012097:0.010746:0.005383:0.014758:0.014758:0.005383:0.012097:0.005383:0.012097:0.010746:0.012097:0.010746:0.005383:0.010746:0.005383:0.008044:0.016149:0.017520:0.012097:0.012097:0.012097:0.010746:0.017520:0.010746:0.012097:0.008044:0.013448:0.010746:0.008044:0.010746:0.005383:0.011243:0.010746:0.006694:0.006714:0.014778:0.014758:0.005383:0.012097:0.016149:0.013448:0.006714:0.005591:0.005605 If the :@0.191112:0.299446:0.234917:0.299446:0.234917:0.285668:0.191112:0.285668:0.004036:0.006710:0.004036:0.005364:0.009401:0.009401:0.004858 insured:@0.234173:0.299446:0.297199:0.299446:0.297199:0.285668:0.234173:0.285668:0.005364:0.010728:0.009401:0.010728:0.006727:0.009401:0.010676 feels that its complaint has not been satisfactorily resolved, the :@0.297429:0.299446:0.773724:0.299446:0.773724:0.285668:0.297429:0.285668:0.004066:0.005364:0.009401:0.009401:0.004019:0.008073:0.004036:0.005364:0.009401:0.009401:0.005364:0.004036:0.004019:0.004036:0.009383:0.004036:0.008073:0.009401:0.014765:0.009401:0.002691:0.009401:0.004019:0.009401:0.005364:0.004036:0.009401:0.009401:0.008073:0.004036:0.009401:0.010728:0.004036:0.004036:0.009401:0.009401:0.009401:0.009401:0.004036:0.009383:0.009401:0.004036:0.004019:0.008073:0.005364:0.009401:0.008073:0.005364:0.009401:0.005382:0.004019:0.002691:0.009383:0.004036:0.005382:0.009401:0.008073:0.009401:0.004019:0.008073:0.009401:0.009401:0.005364:0.004036:0.005364:0.009401:0.009401:0.004858 insured:@0.773908:0.299446:0.840935:0.299446:0.840935:0.285668:0.773908:0.285668:0.005364:0.009401:0.010728:0.012074:0.008055:0.010728:0.010676 may :@0.841179:0.299446:0.887687:0.299446:0.887687:0.285668:0.841179:0.285668:0.005393:0.016145:0.010728:0.009383:0.004858 be eligible to contact the UK FOS to review the complaint. Information about the eligibility :@0.191112:0.313729:0.887073:0.313729:0.887073:0.299950:0.191112:0.299950:0.010728:0.009401:0.004036:0.009401:0.004019:0.004019:0.010728:0.004019:0.010728:0.002691:0.009401:0.004036:0.005364:0.009401:0.004036:0.009383:0.009401:0.009401:0.004036:0.009401:0.008073:0.005364:0.004036:0.005364:0.009401:0.009401:0.004036:0.012091:0.012074:0.004036:0.010728:0.012091:0.012074:0.004036:0.005364:0.009401:0.004036:0.005382:0.009401:0.009383:0.002691:0.009401:0.012091:0.004036:0.005364:0.009401:0.009401:0.004036:0.009383:0.009401:0.013437:0.009401:0.004019:0.009401:0.004019:0.009401:0.004036:0.005364:0.004036:0.004036:0.009401:0.006472:0.009401:0.005382:0.014765:0.008073:0.005364:0.004019:0.009401:0.009401:0.004036:0.009401:0.009401:0.010728:0.010728:0.005364:0.005364:0.006710:0.010728:0.010728:0.005364:0.010728:0.005364:0.005364:0.010728:0.005364:0.010728:0.005364:0.004019:0.005364:0.006710:0.009383:0.004858 criteria :@0.191112:0.327037:0.248319:0.327037:0.248319:0.313258:0.191112:0.313258:0.009383:0.005382:0.004019:0.005364:0.009401:0.005382:0.004019:0.009401:0.004858 is :@0.270370:0.327037:0.288630:0.327037:0.288630:0.313258:0.270370:0.313258:0.004019:0.009383:0.004858 available :@0.310681:0.327037:0.385308:0.327037:0.385308:0.313258:0.310681:0.313258:0.009401:0.009383:0.009401:0.004019:0.004019:0.009401:0.010728:0.004019:0.009401:0.004858 on :@0.407360:0.327037:0.432346:0.327037:0.432346:0.313258:0.407360:0.313258:0.010728:0.009401:0.004858 the :@0.454397:0.327037:0.483420:0.327037:0.483420:0.313258:0.454397:0.313258:0.005364:0.009401:0.009401:0.004858 UK :@0.505471:0.327037:0.534494:0.327037:0.534494:0.313258:0.505471:0.313258:0.012091:0.012074:0.004858 FOS :@0.556545:0.327037:0.597642:0.327037:0.597642:0.313258:0.556545:0.313258:0.010728:0.013437:0.012074:0.004858 website: :@0.619693:0.327037:0.690302:0.327037:0.690302:0.313258:0.619693:0.313258:0.012091:0.009401:0.010728:0.009383:0.004019:0.005364:0.009401:0.005364:0.004858 https://www.financial-:@0.713323:0.327037:0.883339:0.327037:0.883339:0.313258:0.713323:0.313258:0.009401:0.005364:0.005364:0.010728:0.009383:0.005364:0.005364:0.005364:0.012091:0.012091:0.012091:0.005364:0.006710:0.004019:0.009401:0.009401:0.009401:0.009383:0.004019:0.009401:0.004493:0.005819 ombudsman.org.uk/consumers/how-to-complain:@0.191112:0.341319:0.554661:0.341319:0.554661:0.327540:0.191112:0.327540:0.010728:0.014765:0.010728:0.009401:0.009401:0.008073:0.014765:0.009401:0.009401:0.004036:0.009401:0.005382:0.009401:0.005364:0.009401:0.008073:0.004036:0.009383:0.009401:0.009401:0.008073:0.009401:0.013437:0.009401:0.005382:0.009383:0.004036:0.009401:0.009401:0.012680:0.005393:0.005377:0.009391:0.005393:0.008073:0.009401:0.013437:0.009401:0.004019:0.009401:0.004019:0.009715 . :@0.554519:0.341319:0.567442:0.341319:0.567442:0.327540:0.554519:0.327540:0.004033:0.004032:0.004858 The :@0.191112:0.362243:0.224171:0.362243:0.224171:0.348465:0.191112:0.348465:0.009401:0.009401:0.009401:0.004858 insured:@0.224748:0.362243:0.287774:0.362243:0.287774:0.348465:0.224748:0.348465:0.005364:0.010728:0.009401:0.010728:0.006727:0.009401:0.010676 can contact the UK FOS via its website, or write to Exchange Tower, London :@0.288021:0.362243:0.886819:0.362243:0.886819:0.348465:0.288021:0.348465:0.004032:0.009383:0.009401:0.009401:0.004036:0.009383:0.009401:0.009401:0.005364:0.009401:0.008073:0.005364:0.004036:0.005364:0.008073:0.009401:0.004036:0.012091:0.012074:0.004036:0.011086:0.013437:0.010746:0.004036:0.009383:0.004019:0.009401:0.004036:0.004166:0.005364:0.008073:0.004036:0.012091:0.009401:0.009401:0.008073:0.004019:0.005364:0.009401:0.004036:0.004036:0.010728:0.005382:0.004036:0.012091:0.005382:0.004019:0.005364:0.009401:0.004036:0.005364:0.009401:0.004036:0.010746:0.009383:0.008073:0.009401:0.009401:0.009401:0.009401:0.009401:0.005364:0.010728:0.012074:0.013419:0.010728:0.006710:0.005364:0.005364:0.010728:0.012074:0.010728:0.010728:0.009401:0.010728:0.004858 E14 9SR, Tel: +44 (0)800 023 4567. :@0.191112:0.375575:0.467845:0.375575:0.467845:0.361797:0.191112:0.361797:0.012074:0.009401:0.009401:0.004036:0.009401:0.012074:0.012091:0.005364:0.004036:0.009401:0.009401:0.004019:0.005364:0.004036:0.010728:0.009401:0.009401:0.004036:0.005382:0.009401:0.005382:0.009401:0.009401:0.009401:0.004036:0.009401:0.009401:0.009401:0.004036:0.009401:0.009401:0.009401:0.009401:0.005969:0.004858 12.3 :@0.119792:0.406428:0.164417:0.406428:0.164417:0.390530:0.119792:0.390530:0.010746:0.010746:0.005383:0.012145:0.005605 Financial Services Compensation Scheme (FSCS) :@0.191112:0.406428:0.679882:0.406428:0.679882:0.390530:0.191112:0.390530:0.012097:0.005383:0.012097:0.010746:0.012097:0.010837:0.005383:0.010746:0.005383:0.008044:0.013448:0.010746:0.008044:0.010746:0.005383:0.010746:0.010746:0.010746:0.008044:0.014758:0.012097:0.017520:0.012097:0.010746:0.012097:0.010746:0.010746:0.006714:0.005383:0.012097:0.012097:0.008044:0.013448:0.010746:0.012097:0.010746:0.017520:0.010746:0.008044:0.006714:0.012097:0.013448:0.014758:0.013448:0.006714:0.006038:0.005605 The :@0.191112:0.423139:0.224171:0.423139:0.224171:0.409361:0.191112:0.409361:0.009401:0.009401:0.009401:0.004858 insured:@0.224748:0.423139:0.287774:0.423139:0.287774:0.409361:0.224748:0.409361:0.005364:0.010728:0.009401:0.010728:0.006727:0.009401:0.010676 may be entitled to compensation from the FSCS if the :@0.288021:0.423139:0.705083:0.423139:0.705083:0.409361:0.288021:0.409361:0.004032:0.014765:0.009401:0.009383:0.004036:0.010728:0.009401:0.004036:0.009401:0.009401:0.004036:0.004019:0.005364:0.004019:0.008073:0.009401:0.004036:0.005364:0.009401:0.004036:0.009383:0.009401:0.013437:0.009401:0.009401:0.009401:0.008073:0.009401:0.005364:0.004019:0.009401:0.009401:0.004036:0.005364:0.005382:0.009401:0.013437:0.004036:0.005364:0.009401:0.009401:0.004036:0.010728:0.010746:0.012091:0.012074:0.004036:0.004019:0.006710:0.005364:0.006710:0.010728:0.010728:0.004858 insurer:@0.706569:0.423139:0.772390:0.423139:0.772390:0.409361:0.706569:0.409361:0.006710:0.012074:0.010728:0.010728:0.008055:0.010728:0.006797 is unable to :@0.773908:0.423139:0.887391:0.423139:0.887391:0.409361:0.773908:0.409361:0.005360:0.005364:0.010728:0.005364:0.010728:0.010728:0.010728:0.010728:0.005364:0.010728:0.005364:0.006710:0.010728:0.004858 meet its obligations under the policy. Further information is available from :@0.191112:0.437422:0.749873:0.437422:0.749873:0.423643:0.191112:0.423643:0.014765:0.009401:0.009401:0.005364:0.004036:0.004019:0.005364:0.009383:0.004036:0.010728:0.009401:0.004019:0.004019:0.009401:0.009401:0.004036:0.004019:0.009401:0.009401:0.008073:0.004036:0.009401:0.009401:0.009401:0.009401:0.005382:0.004036:0.005364:0.009401:0.009401:0.004036:0.010728:0.009996:0.002691:0.004019:0.008073:0.009383:0.004036:0.004036:0.004036:0.010802:0.009401:0.005382:0.005364:0.009401:0.009401:0.005382:0.004036:0.004019:0.009401:0.005364:0.009401:0.005382:0.014765:0.009401:0.004036:0.004019:0.009401:0.009401:0.004036:0.004019:0.008073:0.004036:0.009401:0.009383:0.009401:0.004019:0.002691:0.009401:0.009401:0.004019:0.009401:0.004036:0.005364:0.005382:0.009401:0.014765:0.004858 www.fscs.org.uk:@0.749664:0.437422:0.876815:0.437422:0.876815:0.423643:0.749664:0.423643:0.012091:0.012091:0.012091:0.004036:0.005364:0.008073:0.009383:0.008073:0.004036:0.009401:0.005382:0.010728:0.006911:0.010753:0.008737 , :@0.877520:0.437422:0.887754:0.437422:0.887754:0.423643:0.877520:0.423643:0.005377:0.004858 or the :@0.191112:0.450730:0.240282:0.450730:0.240282:0.436951:0.191112:0.436951:0.010728:0.005382:0.004036:0.005364:0.009401:0.009401:0.004858 insured:@0.239583:0.450730:0.302609:0.450730:0.302609:0.436951:0.239583:0.436951:0.005364:0.010728:0.009401:0.010728:0.006727:0.009401:0.010676 can write to the Financial Services Compensation Scheme, PO Box 300, :@0.302839:0.450730:0.886193:0.450730:0.886193:0.436951:0.302839:0.436951:0.004032:0.009383:0.009401:0.009401:0.004036:0.012091:0.005382:0.004019:0.005364:0.009401:0.004036:0.005364:0.009401:0.004036:0.005364:0.009401:0.009401:0.004036:0.010728:0.004019:0.009401:0.009401:0.009401:0.008073:0.004019:0.009401:0.002691:0.004036:0.012074:0.009401:0.005382:0.008073:0.004019:0.009383:0.008073:0.009383:0.004036:0.012091:0.009401:0.014765:0.009401:0.008073:0.009401:0.010728:0.010728:0.005364:0.005364:0.010728:0.010728:0.005364:0.013419:0.009383:0.010728:0.010728:0.014765:0.010728:0.006710:0.005364:0.012074:0.014765:0.005364:0.013419:0.010728:0.009383:0.005364:0.010728:0.010728:0.010728:0.006710:0.004858 Mitcheldean, GL17 1DY. :@0.191112:0.465024:0.383050:0.465024:0.383050:0.451245:0.191112:0.451245:0.014765:0.004019:0.005364:0.009383:0.009401:0.009401:0.004019:0.010728:0.008073:0.009401:0.009401:0.005364:0.004036:0.013437:0.009401:0.009401:0.009401:0.004036:0.009401:0.012091:0.012074:0.004486:0.004858 :@0.191112:0.482134:0.195970:0.482134:0.195970:0.468356:0.191112:0.468356:0.004858