129:@0.939517:0.982570:0.961934:0.982570:0.961934:0.971309:0.939517:0.971309:0.007472:0.007472:0.007472
We:@0.263836:0.212117:0.285625:0.212117:0.285625:0.200153:0.263836:0.200153:0.013851:0.007939
 value the opportunity to investigate any concerns :@0.285625:0.212117:0.598709:0.212117:0.598709:0.200395:0.285625:0.200395:0.004369:0.006340:0.007182:0.003156:0.008053:0.007140:0.004369:0.004826:0.008039:0.007140:0.004369:0.008096:0.008068:0.008111:0.008039:0.005240:0.004741:0.007968:0.007939:0.003227:0.005212:0.006340:0.004369:0.004684:0.007939:0.004369:0.003170:0.007853:0.006354:0.007282:0.005783:0.004826:0.003227:0.007982:0.007154:0.004726:0.007140:0.004369:0.007182:0.007839:0.006340:0.004369:0.006283:0.008039:0.008011:0.006297:0.007211:0.004869:0.007925:0.005555:0.003970
you:@0.599123:0.212117:0.623712:0.212117:0.623712:0.200153:0.599123:0.200153:0.007140:0.008725:0.008725
 may have about any aspect of :@0.623712:0.212117:0.817793:0.212117:0.817793:0.200395:0.623712:0.200395:0.004369:0.011909:0.007111:0.006340:0.004369:0.007911:0.007111:0.006354:0.007140:0.004369:0.007225:0.008111:0.008025:0.008025:0.004755:0.004369:0.007182:0.007839:0.006340:0.004369:0.007211:0.005640:0.008139:0.007339:0.006754:0.004755:0.004369:0.007925:0.004755:0.003970
our:@0.818178:0.212117:0.841182:0.212117:0.841182:0.200153:0.818178:0.200153:0.008725:0.008725:0.005555
 service :@0.841182:0.212117:0.890973:0.212117:0.890973:0.200395:0.841182:0.200395:0.004369:0.005740:0.007211:0.005312:0.006497:0.003256:0.006297:0.007140:0.003970
and are committed to handling all complaints fairly, thoroughly and promptly.:@0.263836:0.226968:0.743799:0.226968:0.743799:0.215247:0.263836:0.215247:0.007182:0.007996:0.007939:0.004369:0.007182:0.004755:0.007140:0.004369:0.006283:0.008039:0.011923:0.011937:0.003227:0.005126:0.004726:0.007282:0.007939:0.004369:0.004684:0.007939:0.004369:0.007911:0.007182:0.007996:0.007982:0.003156:0.003170:0.007982:0.007939:0.004369:0.007182:0.003156:0.003170:0.004369:0.006283:0.008039:0.011980:0.008025:0.003170:0.007182:0.003170:0.007868:0.005126:0.005555:0.004369:0.004598:0.007182:0.003170:0.004841:0.003313:0.005712:0.003970:0.004369:0.004826:0.008039:0.008039:0.004741:0.008025:0.008011:0.007996:0.007939:0.003313:0.006340:0.004369:0.007182:0.007996:0.007939:0.004369:0.008011:0.004741:0.008039:0.011980:0.007939:0.004826:0.003313:0.005754:0.003970
Who to contact in the first instance:@0.263836:0.265124:0.567083:0.265124:0.567083:0.248575:0.263836:0.248575:0.019090:0.011047:0.011208:0.006169:0.006290:0.011208:0.006169:0.008547:0.011047:0.010785:0.006733:0.009918:0.009253:0.006713:0.006169:0.004153:0.011208:0.006169:0.006511:0.011027:0.010079:0.006169:0.005604:0.005322:0.006814:0.007862:0.006713:0.006169:0.004153:0.010866:0.007862:0.006733:0.009837:0.011007:0.008567:0.010079
Many concerns can be resolved straight away therefore in the first instance please get in touch :@0.263836:0.286356:0.854019:0.286356:0.854019:0.274634:0.263836:0.274634:0.012837:0.007182:0.007839:0.006340:0.004369:0.006283:0.008039:0.008011:0.006297:0.007211:0.004869:0.007925:0.005555:0.004369:0.006526:0.007182:0.007939:0.004369:0.008139:0.007140:0.004369:0.004755:0.007282:0.005726:0.008068:0.003313:0.006354:0.007282:0.007939:0.004369:0.005783:0.004826:0.004698:0.007182:0.003227:0.007996:0.007868:0.004755:0.004369:0.007154:0.011138:0.007111:0.006340:0.004369:0.004826:0.008039:0.007211:0.004755:0.007211:0.004641:0.008039:0.004755:0.007140:0.004369:0.003156:0.007939:0.004369:0.004826:0.008039:0.007140:0.004369:0.003970:0.003998:0.005041:0.005783:0.004755:0.004369:0.003170:0.007925:0.005783:0.004983:0.007182:0.008011:0.006297:0.007140:0.004369:0.008025:0.003298:0.007197:0.007211:0.005740:0.007140:0.004369:0.008111:0.007197:0.004755:0.004369:0.003170:0.007939:0.004369:0.004684:0.008025:0.008011:0.006368:0.007939:0.003970
with :@0.263836:0.301207:0.295093:0.301207:0.295093:0.289486:0.263836:0.289486:0.011295:0.003227:0.004826:0.007939:0.003970
your:@0.295492:0.301207:0.325878:0.301207:0.325878:0.289243:0.295492:0.289243:0.007111:0.008853:0.008867:0.005555
 usual contact as they will generally be able to provide :@0.325878:0.301207:0.665735:0.301207:0.665735:0.289486:0.325878:0.289486:0.004369:0.007953:0.005526:0.007939:0.007182:0.003170:0.004369:0.006283:0.008039:0.007868:0.004983:0.007254:0.006754:0.004755:0.004369:0.007211:0.005555:0.004369:0.004826:0.008039:0.007182:0.006340:0.004369:0.011295:0.003156:0.003156:0.003170:0.004369:0.008111:0.007211:0.008053:0.007211:0.004698:0.007182:0.003156:0.003313:0.006340:0.004369:0.008139:0.007140:0.004369:0.007225:0.008025:0.003298:0.007140:0.004369:0.004684:0.007939:0.004369:0.008011:0.004741:0.007953:0.006497:0.003241:0.008111:0.007140:0.003970
you:@0.666178:0.301207:0.690766:0.301207:0.690766:0.289243:0.666178:0.289243:0.007140:0.008725:0.008725
 with an immediate response to :@0.690766:0.301207:0.890845:0.301207:0.890845:0.289486:0.690766:0.289486:0.004369:0.011295:0.003227:0.004826:0.007939:0.004369:0.007182:0.007939:0.004369:0.003170:0.011923:0.012052:0.007282:0.007982:0.003170:0.007154:0.004726:0.007140:0.004369:0.004755:0.007282:0.005640:0.008111:0.008039:0.007925:0.005740:0.007140:0.004369:0.004684:0.007939:0.003970
your:@0.263821:0.316059:0.293964:0.316059:0.293964:0.304095:0.263821:0.304095:0.007140:0.008725:0.008725:0.005555
 satisfaction.:@0.293964:0.316059:0.371714:0.316059:0.371714:0.304337:0.293964:0.304337:0.004369:0.005797:0.007154:0.004826:0.003184:0.005797:0.004598:0.007254:0.006754:0.004826:0.003284:0.008039:0.007896:0.003970
Contact details will be provided on correspondence that :@0.263821:0.338332:0.614759:0.338332:0.614759:0.326610:0.263821:0.326610:0.009124:0.008039:0.007868:0.004983:0.007254:0.006754:0.004755:0.004369:0.008111:0.007197:0.004983:0.007182:0.003156:0.003184:0.005555:0.004369:0.011295:0.003156:0.003156:0.003170:0.004369:0.008139:0.007140:0.004369:0.008011:0.004741:0.007953:0.006497:0.003241:0.008111:0.007282:0.007939:0.004369:0.008039:0.007939:0.004369:0.006283:0.008039:0.004869:0.004755:0.007282:0.005640:0.008111:0.008039:0.007996:0.008111:0.007211:0.008011:0.006297:0.007140:0.004369:0.004826:0.007911:0.007154:0.004755:0.003970
we:@0.615230:0.338332:0.635063:0.338332:0.635063:0.326367:0.615230:0.326367:0.011894:0.007939
 or :@0.635063:0.338332:0.656196:0.338332:0.656196:0.326610:0.635063:0.326610:0.004369:0.008039:0.004755:0.003970
our:@0.656596:0.338332:0.679600:0.338332:0.679600:0.326367:0.656596:0.326367:0.008725:0.008725:0.005555
 representatives have sent :@0.679600:0.338332:0.843124:0.338332:0.843124:0.326610:0.679600:0.326610:0.004369:0.004755:0.007268:0.008011:0.004755:0.007282:0.005740:0.007211:0.007868:0.004983:0.007154:0.004826:0.003313:0.006354:0.007282:0.005555:0.004369:0.007911:0.007111:0.006354:0.007140:0.004369:0.005740:0.007211:0.007868:0.004755:0.003970
you:@0.843510:0.338332:0.868098:0.338332:0.868098:0.326367:0.843510:0.326367:0.007140:0.008725:0.008725
. :@0.868098:0.338332:0.876037:0.338332:0.876037:0.326610:0.868098:0.326610:0.003970:0.003970
If :@0.263821:0.360604:0.275901:0.360604:0.275901:0.348882:0.263821:0.348882:0.003356:0.004755:0.003970
we:@0.276301:0.360604:0.296135:0.360604:0.296135:0.348640:0.276301:0.348640:0.011894:0.007939
 cannot resolve :@0.296135:0.360604:0.393832:0.360604:0.393832:0.348882:0.296135:0.348882:0.004369:0.006526:0.007182:0.007925:0.008039:0.007925:0.004755:0.004369:0.004755:0.007282:0.005726:0.008068:0.003313:0.006354:0.007140:0.003970
your:@0.394218:0.360604:0.424361:0.360604:0.424361:0.348640:0.394218:0.348640:0.007140:0.008725:0.008725:0.005555
 complaint straight away :@0.424361:0.360604:0.579989:0.360604:0.579989:0.348882:0.424361:0.348882:0.004369:0.006283:0.008039:0.011980:0.008025:0.003170:0.007182:0.003170:0.007868:0.004755:0.004369:0.005783:0.004826:0.004698:0.007182:0.003227:0.007996:0.007868:0.004755:0.004369:0.007154:0.011138:0.007111:0.006340:0.003970
we:@0.580417:0.360604:0.600251:0.360604:0.600251:0.348640:0.580417:0.348640:0.011894:0.007939
 will aim to resolve :@0.600251:0.360604:0.719981:0.360604:0.719981:0.348882:0.600251:0.348882:0.004369:0.011295:0.003156:0.003156:0.003170:0.004369:0.007182:0.003170:0.011894:0.004369:0.004684:0.007939:0.004369:0.004755:0.007282:0.005726:0.008068:0.003313:0.006354:0.007140:0.003970
your:@0.720367:0.360604:0.750510:0.360604:0.750510:0.348640:0.720367:0.348640:0.007140:0.008725:0.008725:0.005555
 concerns as soon as :@0.750510:0.360604:0.881535:0.360604:0.881535:0.348882:0.750510:0.348882:0.004369:0.006283:0.008039:0.008011:0.006297:0.007211:0.004869:0.007925:0.005555:0.004369:0.007211:0.005555:0.004369:0.005726:0.008153:0.008039:0.007939:0.004369:0.007211:0.005555:0.003970
possible and :@0.263821:0.375456:0.344470:0.375456:0.344470:0.363734:0.263821:0.363734:0.008111:0.008068:0.005769:0.005583:0.003199:0.008025:0.003298:0.007140:0.004369:0.007182:0.007996:0.007939:0.003970
we:@0.344884:0.375456:0.364717:0.375456:0.364717:0.363492:0.344884:0.363492:0.011894:0.007939
 will keep :@0.364717:0.375456:0.427617:0.375456:0.427617:0.363734:0.364717:0.363734:0.004369:0.011295:0.003156:0.003156:0.003170:0.004369:0.006868:0.007339:0.007268:0.007939:0.003970
you:@0.428017:0.375456:0.452605:0.375456:0.452605:0.363492:0.428017:0.363492:0.007140:0.008725:0.008725
 informed of progress while :@0.452605:0.375456:0.627653:0.375456:0.627653:0.363734:0.452605:0.363734:0.004369:0.003170:0.007882:0.004641:0.008039:0.004869:0.012052:0.007282:0.007939:0.004369:0.007925:0.004755:0.004369:0.008011:0.004741:0.008111:0.007996:0.004755:0.007282:0.005769:0.005555:0.004369:0.011295:0.007939:0.003156:0.003298:0.007140:0.003970
our:@0.628038:0.375456:0.651042:0.375456:0.651042:0.363492:0.628038:0.363492:0.008725:0.008725:0.005555
 enquiries are continuing.:@0.651042:0.375456:0.807626:0.375456:0.807626:0.363734:0.651042:0.363734:0.004369:0.007211:0.007996:0.007982:0.007953:0.003170:0.004841:0.003298:0.007282:0.005555:0.004369:0.007182:0.004755:0.007140:0.004369:0.006283:0.008039:0.007868:0.004826:0.003170:0.007911:0.007953:0.003170:0.007982:0.007939:0.003970
The majority of complaints :@0.263836:0.397728:0.432572:0.397728:0.432572:0.386006:0.263836:0.386006:0.007382:0.008039:0.007140:0.004369:0.011909:0.007182:0.003270:0.008039:0.004841:0.003227:0.005212:0.006340:0.004369:0.007925:0.004755:0.004369:0.006283:0.008039:0.011980:0.008025:0.003170:0.007182:0.003170:0.007868:0.005126:0.005555:0.003970
we:@0.433014:0.397728:0.452848:0.397728:0.452848:0.385764:0.433014:0.385764:0.011894:0.007939
 receive are resolved within 4 weeks of receipt.:@0.452848:0.397728:0.743356:0.397728:0.743356:0.386006:0.452848:0.386006:0.004369:0.004755:0.007339:0.006297:0.007225:0.003298:0.006354:0.007140:0.004369:0.007182:0.004755:0.007140:0.004369:0.004755:0.007282:0.005726:0.008068:0.003313:0.006354:0.007282:0.007939:0.004369:0.011295:0.003227:0.004826:0.007939:0.003170:0.007939:0.004369:0.007939:0.004369:0.011166:0.007339:0.007239:0.007525:0.005555:0.004369:0.007925:0.004755:0.004369:0.004755:0.007339:0.006297:0.007225:0.003199:0.007939:0.004783:0.003970
Next steps if you are not happy with the response provided:@0.263836:0.435872:0.770525:0.435872:0.770525:0.419323:0.263836:0.419323:0.013607:0.009999:0.009293:0.006713:0.006169:0.007862:0.006350:0.009958:0.011007:0.007842:0.006169:0.004253:0.006713:0.006169:0.008648:0.011007:0.011208:0.006169:0.009837:0.006390:0.010079:0.006169:0.011047:0.010866:0.006713:0.006169:0.010866:0.009898:0.011067:0.010866:0.008950:0.006169:0.015643:0.004253:0.006511:0.011208:0.006169:0.006511:0.011027:0.010079:0.006169:0.006390:0.009979:0.007640:0.011168:0.011047:0.010866:0.007801:0.010079:0.006169:0.010987:0.006370:0.010926:0.008870:0.004274:0.011148:0.009979:0.011208
We:@0.263836:0.457104:0.285625:0.457104:0.285625:0.445140:0.263836:0.445140:0.013851:0.007939
 are dedicated to :@0.285625:0.457104:0.394661:0.457104:0.394661:0.445382:0.285625:0.445382:0.004369:0.007182:0.004755:0.007140:0.004369:0.008111:0.007282:0.007982:0.003256:0.006526:0.007154:0.004726:0.007282:0.007939:0.004369:0.004684:0.007939:0.003970
our:@0.395075:0.457104:0.418078:0.457104:0.418078:0.445140:0.395075:0.445140:0.008725:0.008725:0.005555
 customers and seek to do what is right however sometimes :@0.418078:0.457104:0.794789:0.457104:0.794789:0.445382:0.418078:0.445382:0.004369:0.006368:0.007953:0.005783:0.004684:0.008039:0.012052:0.007211:0.005041:0.005555:0.004369:0.007182:0.007996:0.007939:0.004369:0.005740:0.007339:0.007239:0.007140:0.004369:0.004684:0.007939:0.004369:0.008096:0.007939:0.004369:0.011295:0.007911:0.007154:0.004755:0.004369:0.003184:0.005555:0.004369:0.004841:0.003227:0.007996:0.007868:0.004755:0.004369:0.008039:0.007982:0.011166:0.007197:0.006354:0.007211:0.004755:0.004369:0.005726:0.008039:0.012052:0.007197:0.004826:0.003156:0.012052:0.007282:0.005555:0.003970
we:@0.795203:0.457104:0.815037:0.457104:0.815037:0.445140:0.795203:0.445140:0.011894:0.007939
 may not be :@0.815037:0.457104:0.893472:0.457104:0.893472:0.445382:0.815037:0.445382:0.004369:0.011909:0.007111:0.006340:0.004369:0.008039:0.007925:0.004755:0.004369:0.008139:0.007140:0.003970
able to reach an agreement with :@0.263850:0.471955:0.470297:0.471955:0.470297:0.460234:0.263850:0.460234:0.007225:0.008025:0.003298:0.007140:0.004369:0.004684:0.007939:0.004369:0.004755:0.007197:0.007254:0.006354:0.007939:0.004369:0.007182:0.007939:0.004369:0.007225:0.007996:0.004755:0.007339:0.007211:0.012052:0.007211:0.007868:0.004755:0.004369:0.011295:0.003227:0.004826:0.007939:0.003970
you:@0.470697:0.471955:0.495285:0.471955:0.495285:0.459991:0.470697:0.459991:0.007140:0.008725:0.008725
. If this is the case and :@0.495285:0.471955:0.637534:0.471955:0.637534:0.460234:0.495285:0.460234:0.003970:0.004369:0.003356:0.004755:0.004369:0.004826:0.007939:0.003184:0.005555:0.004369:0.003184:0.005555:0.004369:0.004826:0.008039:0.007140:0.004369:0.006526:0.007211:0.005740:0.007140:0.004369:0.007182:0.007996:0.007939:0.003970
you:@0.637933:0.471955:0.662522:0.471955:0.662522:0.459991:0.637933:0.459991:0.007140:0.008725:0.008725
 remain dissatisfied once :@0.662522:0.471955:0.818336:0.471955:0.818336:0.460234:0.662522:0.460234:0.004369:0.004755:0.007211:0.011909:0.007182:0.003170:0.007939:0.004369:0.007982:0.003184:0.005769:0.005797:0.007154:0.004826:0.003184:0.005883:0.003970:0.004112:0.007282:0.007939:0.004369:0.008039:0.008011:0.006297:0.007140:0.003970
you:@0.818764:0.471955:0.843352:0.471955:0.843352:0.459991:0.818764:0.459991:0.007140:0.008725:0.008725
 have :@0.843352:0.471955:0.880207:0.471955:0.880207:0.460234:0.843352:0.460234:0.004369:0.007911:0.007111:0.006354:0.007140:0.003970
received :@0.263864:0.486807:0.318339:0.486807:0.318339:0.475085:0.263864:0.475085:0.004755:0.007339:0.006297:0.007225:0.003313:0.006354:0.007282:0.007939:0.003970
our:@0.318724:0.486807:0.341728:0.486807:0.341728:0.474843:0.318724:0.474843:0.008725:0.008725:0.005555
 response to :@0.341728:0.486807:0.421691:0.486807:0.421691:0.475085:0.341728:0.475085:0.004369:0.004755:0.007282:0.005640:0.008111:0.008039:0.007925:0.005740:0.007140:0.004369:0.004684:0.007939:0.003970
your:@0.422091:0.486807:0.452234:0.486807:0.452234:0.474843:0.422091:0.474843:0.007140:0.008725:0.008725:0.005555
 complaint :@0.452234:0.486807:0.521045:0.486807:0.521045:0.475085:0.452234:0.475085:0.004369:0.006283:0.008039:0.011980:0.008025:0.003170:0.007182:0.003170:0.007868:0.004755:0.003970
we:@0.521459:0.486807:0.541293:0.486807:0.541293:0.474843:0.521459:0.474843:0.011894:0.007939
 will refer :@0.541293:0.486807:0.603364:0.486807:0.603364:0.475085:0.541293:0.475085:0.004369:0.011295:0.003156:0.003156:0.003170:0.004369:0.004755:0.007211:0.004655:0.007211:0.004755:0.003970
your:@0.603749:0.486807:0.633893:0.486807:0.633893:0.474843:0.603749:0.474843:0.007140:0.008725:0.008725:0.005555
 complaint to :@0.633893:0.486807:0.719696:0.486807:0.719696:0.475085:0.633893:0.475085:0.004369:0.006283:0.008039:0.011980:0.008025:0.003170:0.007182:0.003170:0.007868:0.004755:0.004369:0.004684:0.007939:0.003970
our:@0.720110:0.486807:0.743113:0.486807:0.743113:0.474843:0.720110:0.474843:0.008725:0.008725:0.005555
 Customer Relations Team :@0.743113:0.486807:0.907623:0.486807:0.907623:0.475085:0.743113:0.475085:0.004369:0.009053:0.007953:0.005783:0.004684:0.008039:0.012052:0.007211:0.004755:0.004369:0.008025:0.007225:0.003170:0.007154:0.004826:0.003284:0.008039:0.007925:0.005555:0.004369:0.006426:0.007197:0.007182:0.011894:0.003970
for a separate review.:@0.263864:0.501659:0.397031:0.501659:0.397031:0.489937:0.263864:0.489937:0.004641:0.008039:0.004755:0.004369:0.007140:0.004369:0.005740:0.007268:0.008039:0.007182:0.004698:0.007154:0.004726:0.007140:0.004369:0.004755:0.007197:0.006497:0.003298:0.007225:0.010595:0.003970
The Customer Relations Team will contact :@0.263864:0.523931:0.526385:0.523931:0.526385:0.512209:0.263864:0.512209:0.007382:0.008039:0.007140:0.004369:0.009053:0.007953:0.005783:0.004684:0.008039:0.012052:0.007211:0.004755:0.004369:0.008025:0.007225:0.003170:0.007154:0.004826:0.003284:0.008039:0.007925:0.005555:0.004369:0.006426:0.007197:0.007182:0.011894:0.004369:0.011295:0.003156:0.003156:0.003170:0.004369:0.006283:0.008039:0.007868:0.004983:0.007254:0.006754:0.004755:0.003970
you:@0.526814:0.523931:0.551402:0.523931:0.551402:0.511967:0.526814:0.511967:0.007140:0.008725:0.008725
 to let :@0.551402:0.523931:0.591983:0.523931:0.591983:0.512209:0.551402:0.512209:0.004369:0.004684:0.007939:0.004369:0.003298:0.007197:0.004755:0.003970
you:@0.592369:0.523931:0.616958:0.523931:0.616958:0.511967:0.592369:0.511967:0.007140:0.008725:0.008725
 know they have received :@0.616958:0.523931:0.778168:0.523931:0.778168:0.512209:0.616958:0.512209:0.004369:0.007225:0.008039:0.007982:0.011109:0.004369:0.004826:0.008039:0.007182:0.006340:0.004369:0.007911:0.007111:0.006354:0.007140:0.004369:0.004755:0.007339:0.006297:0.007225:0.003313:0.006354:0.007282:0.007939:0.003970
your:@0.778554:0.523931:0.808697:0.523931:0.808697:0.511967:0.778554:0.511967:0.007140:0.008725:0.008725:0.005555
 complaint and :@0.808697:0.523931:0.904995:0.523931:0.904995:0.512209:0.808697:0.512209:0.004369:0.006283:0.008039:0.011980:0.008025:0.003170:0.007182:0.003170:0.007868:0.004755:0.004369:0.007182:0.007996:0.007939:0.003970
when their review is complete they will provide :@0.263850:0.538783:0.559270:0.538783:0.559270:0.527061:0.263850:0.527061:0.011295:0.008039:0.007211:0.007939:0.004369:0.004826:0.008039:0.007225:0.003170:0.004755:0.004369:0.004755:0.007197:0.006497:0.003298:0.007225:0.011109:0.004369:0.003184:0.005555:0.004369:0.006283:0.008039:0.011980:0.008025:0.003298:0.007197:0.004726:0.007140:0.004369:0.004826:0.008039:0.007182:0.006340:0.004369:0.011295:0.003156:0.003156:0.003170:0.004369:0.008011:0.004741:0.007953:0.006497:0.003241:0.008111:0.007140:0.003970
you:@0.559670:0.538783:0.584258:0.538783:0.584258:0.526819:0.559670:0.526819:0.007140:0.008725:0.008725
 with a final response on :@0.584258:0.538783:0.741343:0.538783:0.741343:0.527061:0.584258:0.527061:0.004369:0.011295:0.003227:0.004826:0.007939:0.004369:0.007140:0.004369:0.003970:0.003998:0.007911:0.007182:0.003170:0.004369:0.004755:0.007282:0.005640:0.008111:0.008039:0.007925:0.005740:0.007140:0.004369:0.008039:0.007939:0.003970
our:@0.741757:0.538783:0.764760:0.538783:0.764760:0.526819:0.741757:0.526819:0.008725:0.008725:0.005555
 behalf.:@0.764760:0.538783:0.811025:0.538783:0.811025:0.527061:0.764760:0.527061:0.004369:0.008139:0.007239:0.007911:0.007182:0.003241:0.004212:0.003970
Complaints procedure applying to part M:@0.263836:0.576925:0.616714:0.576925:0.616714:0.560376:0.263836:0.560376:0.012519:0.011047:0.016611:0.011027:0.004173:0.009837:0.004153:0.010785:0.006975:0.007842:0.006169:0.010987:0.006370:0.011188:0.008567:0.009979:0.010946:0.010926:0.006390:0.010079:0.006169:0.009898:0.011067:0.011027:0.004354:0.008870:0.004153:0.010946:0.011208:0.006169:0.006290:0.011208:0.006169:0.011027:0.009837:0.007116:0.006713:0.006169:0.017921
We:@0.263836:0.598157:0.285625:0.598157:0.285625:0.586192:0.263836:0.586192:0.013851:0.007939
 will always try to give you a quality service. If you think :@0.285625:0.598157:0.634692:0.598157:0.634692:0.586435:0.285625:0.586435:0.004369:0.011295:0.003156:0.003156:0.003170:0.004369:0.007182:0.003313:0.011138:0.007111:0.006568:0.005555:0.004369:0.004826:0.005312:0.006340:0.004369:0.004684:0.007939:0.004369:0.007982:0.003298:0.006354:0.007140:0.004369:0.006354:0.008025:0.007939:0.004369:0.007140:0.004369:0.007982:0.007939:0.007182:0.003156:0.003227:0.005212:0.006340:0.004369:0.005740:0.007211:0.005312:0.006497:0.003256:0.006297:0.006940:0.003970:0.004369:0.003356:0.004755:0.004369:0.006354:0.008011:0.007939:0.004369:0.004826:0.007939:0.003170:0.007939:0.007140:0.003970
we:@0.635092:0.598157:0.654926:0.598157:0.654926:0.586192:0.635092:0.586192:0.011894:0.007939
 have let :@0.654926:0.598157:0.711399:0.598157:0.711399:0.586435:0.654926:0.586435:0.004369:0.007911:0.007111:0.006354:0.007140:0.004369:0.003298:0.007197:0.004755:0.003970
you:@0.711799:0.598157:0.736388:0.598157:0.736388:0.586192:0.711799:0.586192:0.007140:0.008725:0.008725
 down :@0.736388:0.598157:0.780068:0.598157:0.780068:0.586435:0.736388:0.586435:0.004369:0.008096:0.007982:0.011323:0.007939:0.003970
we:@0.780467:0.598157:0.800301:0.598157:0.800301:0.586192:0.780467:0.586192:0.011894:0.007939
 have internal :@0.800301:0.598157:0.887632:0.598157:0.887632:0.586435:0.800301:0.586435:0.004369:0.007911:0.007111:0.006354:0.007140:0.004369:0.003170:0.007868:0.004726:0.007211:0.004869:0.007911:0.007182:0.003170:0.003970
complaint handling procedures. A copy of these is available on request.:@0.263836:0.613008:0.704545:0.613008:0.704545:0.601286:0.263836:0.601286:0.006283:0.008039:0.011980:0.008025:0.003170:0.007182:0.003156:0.007868:0.004755:0.004369:0.007911:0.007182:0.007996:0.007982:0.003156:0.003170:0.007982:0.007939:0.004369:0.008011:0.004741:0.008139:0.006297:0.007282:0.007982:0.007968:0.004755:0.007282:0.005683:0.003970:0.004369:0.009524:0.004369:0.006283:0.008096:0.007925:0.006340:0.004369:0.007925:0.004755:0.004369:0.004826:0.008039:0.007282:0.005740:0.007140:0.004369:0.003184:0.005555:0.004369:0.007111:0.006340:0.007182:0.003156:0.003170:0.007225:0.008025:0.003298:0.007140:0.004369:0.008039:0.007939:0.004369:0.004755:0.007282:0.007982:0.008053:0.007282:0.005783:0.004783:0.003970
Please address all complaints to :@0.263836:0.635281:0.462329:0.635281:0.462329:0.623559:0.263836:0.623559:0.007268:0.003298:0.007197:0.007211:0.005740:0.007140:0.004369:0.007239:0.008068:0.007996:0.004755:0.007282:0.005769:0.005555:0.004369:0.007182:0.003156:0.003170:0.004369:0.006283:0.008039:0.011980:0.008025:0.003170:0.007182:0.003170:0.007868:0.005126:0.005555:0.004369:0.004684:0.007939:0.003970
our:@0.462743:0.635281:0.485747:0.635281:0.485747:0.623317:0.462743:0.623317:0.008725:0.008725:0.005555
 Chief Executive Officer at our Head Office address.:@0.485747:0.635281:0.805299:0.635281:0.805299:0.623559:0.485747:0.623559:0.004369:0.009181:0.007939:0.003298:0.007211:0.004755:0.004369:0.007511:0.006311:0.007339:0.006368:0.008025:0.004826:0.003313:0.006354:0.007140:0.004369:0.010609:0.005226:0.003970:0.004070:0.006297:0.007211:0.004755:0.004369:0.007154:0.004755:0.004369:0.008025:0.007968:0.004755:0.004369:0.009767:0.007197:0.007239:0.007939:0.004369:0.010609:0.005240:0.003970:0.004070:0.006297:0.007140:0.004369:0.007239:0.008068:0.007996:0.004755:0.007282:0.005769:0.005683:0.003970
Our Chief Executive Officer will direct the complaint to the head of the relevant department.:@0.263836:0.657553:0.836841:0.657553:0.836841:0.645831:0.263836:0.645831:0.010481:0.007968:0.004755:0.004369:0.009181:0.007939:0.003298:0.007211:0.004755:0.004369:0.007511:0.006311:0.007339:0.006368:0.008025:0.004826:0.003313:0.006354:0.007140:0.004369:0.010609:0.005226:0.003970:0.004084:0.006297:0.007211:0.004755:0.004369:0.011295:0.003156:0.003156:0.003170:0.004369:0.007982:0.003170:0.004755:0.007339:0.006754:0.004755:0.004369:0.004826:0.008039:0.007140:0.004369:0.006283:0.008039:0.011980:0.008025:0.003170:0.007182:0.003170:0.007868:0.004755:0.004369:0.004684:0.007939:0.004369:0.004826:0.008039:0.007140:0.004369:0.008039:0.007197:0.007239:0.007939:0.004369:0.007925:0.004755:0.004369:0.004826:0.008039:0.007140:0.004369:0.004755:0.007225:0.003298:0.007197:0.006340:0.007182:0.007868:0.004755:0.004369:0.008111:0.007268:0.008039:0.007182:0.005240:0.004826:0.012052:0.007211:0.007868:0.004783:0.003970
The Financial Ombudsman Service (FOS):@0.263836:0.695706:0.603611:0.695706:0.603611:0.679158:0.263836:0.679158:0.010120:0.011027:0.010079:0.006169:0.008709:0.004153:0.010866:0.009837:0.011007:0.008668:0.004173:0.009837:0.004475:0.006169:0.014534:0.016611:0.010987:0.010987:0.010987:0.007539:0.016510:0.009837:0.011208:0.006169:0.010039:0.009878:0.007237:0.008870:0.004294:0.008567:0.010079:0.006169:0.005362:0.008971:0.014293:0.009757:0.005604
If :@0.263836:0.716938:0.275916:0.716938:0.275916:0.705216:0.263836:0.705216:0.003356:0.004755:0.003970
we:@0.276316:0.716938:0.296149:0.716938:0.296149:0.704974:0.276316:0.704974:0.011894:0.007939
 are unable to resolve your complaint to :@0.296149:0.716938:0.546804:0.716938:0.546804:0.705216:0.296149:0.705216:0.004369:0.007182:0.004755:0.007140:0.004369:0.007968:0.007911:0.007225:0.008025:0.003298:0.007140:0.004369:0.004684:0.007939:0.004369:0.004755:0.007282:0.005726:0.008068:0.003313:0.006354:0.007140:0.004369:0.006354:0.008025:0.007968:0.004755:0.004369:0.006283:0.008039:0.011980:0.008025:0.003170:0.007182:0.003170:0.007868:0.004755:0.004369:0.004684:0.007939:0.003970
your:@0.547176:0.716938:0.577319:0.716938:0.577319:0.704974:0.547176:0.704974:0.007140:0.008725:0.008725:0.005555
 satisfaction within 8 weeks or if :@0.577319:0.716938:0.782895:0.716938:0.782895:0.705216:0.577319:0.705216:0.004369:0.005797:0.007154:0.004826:0.003184:0.005797:0.004598:0.007254:0.006754:0.004826:0.003284:0.008039:0.007939:0.004369:0.011295:0.003227:0.004826:0.007939:0.003156:0.007939:0.004369:0.007939:0.004369:0.011166:0.007339:0.007239:0.007525:0.005555:0.004369:0.008039:0.004755:0.004369:0.003241:0.004755:0.003970
you:@0.783323:0.716938:0.807912:0.716938:0.807912:0.704974:0.783323:0.704974:0.007140:0.008725:0.008725
 remain :@0.807912:0.716938:0.858417:0.716938:0.858417:0.705216:0.807912:0.705216:0.004369:0.004755:0.007211:0.011909:0.007182:0.003170:0.007939:0.003970
dissatisfied following receipt of :@0.263836:0.731790:0.459702:0.731790:0.459702:0.720068:0.263836:0.720068:0.007982:0.003184:0.005769:0.005797:0.007154:0.004826:0.003184:0.005883:0.003970:0.004112:0.007282:0.007939:0.004369:0.004641:0.008068:0.003156:0.003284:0.007982:0.011295:0.003170:0.007982:0.007939:0.004369:0.004755:0.007339:0.006297:0.007225:0.003199:0.007939:0.004755:0.004369:0.007925:0.004755:0.003970
our:@0.460130:0.731790:0.483134:0.731790:0.483134:0.719826:0.460130:0.719826:0.008725:0.008725:0.005555
 final response letter :@0.483134:0.731790:0.613388:0.731790:0.613388:0.720068:0.483134:0.720068:0.004369:0.003970:0.003998:0.007911:0.007182:0.003170:0.004369:0.004755:0.007282:0.005640:0.008111:0.008039:0.007925:0.005740:0.007140:0.004369:0.003298:0.007197:0.005126:0.004726:0.007211:0.004755:0.003970
you:@0.613802:0.731790:0.638390:0.731790:0.638390:0.719826:0.613802:0.719826:0.007140:0.008725:0.008725
 can ask the FOS to formally review :@0.638390:0.731790:0.860787:0.731790:0.860787:0.720068:0.638390:0.720068:0.004369:0.006526:0.007182:0.007939:0.004369:0.007211:0.005597:0.007140:0.004369:0.004826:0.008039:0.007140:0.004369:0.006583:0.010367:0.007140:0.004369:0.004684:0.007939:0.004369:0.004641:0.008039:0.004869:0.011909:0.007182:0.003156:0.003313:0.006340:0.004369:0.004755:0.007197:0.006497:0.003298:0.007225:0.011109:0.003970
your:@0.861159:0.731790:0.891302:0.731790:0.891302:0.719826:0.861159:0.719826:0.007140:0.008725:0.008725:0.005555
 :@0.891302:0.731790:0.895271:0.731790:0.895271:0.720068:0.891302:0.720068:0.003970
case. :@0.263836:0.746641:0.298191:0.746641:0.298191:0.734920:0.263836:0.734920:0.006526:0.007211:0.005740:0.006940:0.003970:0.003970
You:@0.298591:0.746641:0.324165:0.746641:0.324165:0.734677:0.298591:0.734677:0.008125:0.008725:0.008725
 must contact the FOS within 6 months of :@0.324165:0.746641:0.588785:0.746641:0.588785:0.734920:0.324165:0.734920:0.004369:0.011909:0.007953:0.005783:0.004755:0.004369:0.006283:0.008039:0.007868:0.004983:0.007254:0.006754:0.004755:0.004369:0.004826:0.008039:0.007140:0.004369:0.006583:0.010367:0.007140:0.004369:0.011295:0.003227:0.004826:0.007939:0.003170:0.007939:0.004369:0.007939:0.004369:0.012037:0.008039:0.007868:0.004826:0.007925:0.005555:0.004369:0.007925:0.004755:0.003970
our:@0.589185:0.746641:0.612188:0.746641:0.612188:0.734677:0.589185:0.734677:0.008725:0.008725:0.005555
 final response.:@0.612188:0.746641:0.705559:0.746641:0.705559:0.734920:0.612188:0.734920:0.004369:0.003970:0.003998:0.007911:0.007182:0.003170:0.004369:0.004755:0.007282:0.005640:0.008111:0.008039:0.007925:0.005740:0.006940:0.003970
The FOS contact details are as follows::@0.263836:0.768914:0.501797:0.768914:0.501797:0.757192:0.263836:0.757192:0.007382:0.008039:0.007140:0.004369:0.006583:0.010367:0.007140:0.004369:0.006283:0.008053:0.007868:0.004983:0.007254:0.006754:0.004755:0.004369:0.008111:0.007197:0.004983:0.007182:0.003156:0.003184:0.005555:0.004369:0.007182:0.004755:0.007140:0.004369:0.007211:0.005555:0.004369:0.004641:0.008068:0.003156:0.003284:0.007982:0.011366:0.005469:0.003970
Financial Ombudsman Service :@0.263836:0.791186:0.451220:0.791186:0.451220:0.779465:0.263836:0.779465:0.006397:0.003170:0.007911:0.007182:0.008011:0.006354:0.003170:0.007182:0.003170:0.004369:0.010509:0.011980:0.007996:0.008011:0.007996:0.005569:0.011909:0.007182:0.007939:0.004369:0.007325:0.007211:0.005312:0.006497:0.003256:0.006297:0.007140:0.003970
South Quay Plaza :@0.263836:0.806038:0.375869:0.806038:0.375869:0.794316:0.263836:0.794316:0.007325:0.008025:0.008025:0.004826:0.007939:0.004369:0.010481:0.007939:0.007111:0.006340:0.004369:0.007268:0.003170:0.007225:0.006511:0.007140:0.003970
183 Marsh Wall :@0.263836:0.820890:0.365246:0.820890:0.365246:0.809168:0.263836:0.809168:0.007382:0.008053:0.007939:0.004369:0.012837:0.007182:0.005041:0.005597:0.007939:0.004369:0.013222:0.007182:0.003156:0.003170:0.003970
London :@0.263836:0.835742:0.314384:0.835742:0.314384:0.824020:0.263836:0.824020:0.006468:0.008039:0.007996:0.008096:0.008039:0.007939:0.003970
E14 9SR:@0.263836:0.850593:0.312956:0.850593:0.312956:0.838871:0.263836:0.838871:0.006383:0.007268:0.007939:0.004369:0.008039:0.007182:0.007939
You:@0.263836:0.872866:0.289409:0.872866:0.289409:0.860902:0.263836:0.860902:0.008125:0.008725:0.008725
 can telephone on 0845 080 1800 or e-mail complaint.info@financial-ombudsman.org.uk.:@0.289409:0.872866:0.848736:0.872866:0.848736:0.861144:0.289409:0.861144:0.004369:0.006526:0.007182:0.007939:0.004369:0.004726:0.007225:0.003298:0.007268:0.008025:0.008039:0.008039:0.008053:0.007140:0.004369:0.008039:0.007939:0.004369:0.008296:0.008396:0.007811:0.007939:0.004369:0.008296:0.008296:0.007939:0.004369:0.007382:0.008296:0.008396:0.007939:0.004369:0.008039:0.004755:0.004369:0.007611:0.005026:0.011909:0.007182:0.003156:0.003170:0.004369:0.006283:0.008039:0.011980:0.008025:0.003170:0.007182:0.003170:0.007868:0.004783:0.003898:0.003170:0.007882:0.004641:0.008210:0.011923:0.003970:0.003998:0.007911:0.007182:0.008011:0.006354:0.003170:0.007182:0.003441:0.005255:0.008039:0.011980:0.007996:0.008011:0.007996:0.005569:0.011909:0.007182:0.007896:0.003855:0.008039:0.004769:0.007939:0.003741:0.007953:0.007182:0.003970
This is a free and impartial service and will not affect :@0.263836:0.895138:0.594397:0.895138:0.594397:0.883416:0.263836:0.883416:0.007382:0.007939:0.003184:0.005555:0.004369:0.003184:0.005555:0.004369:0.007140:0.004369:0.004769:0.004755:0.007339:0.007140:0.004369:0.007182:0.007996:0.007939:0.004369:0.003170:0.011980:0.008039:0.007182:0.005240:0.004826:0.003170:0.007182:0.003170:0.004369:0.005740:0.007211:0.005312:0.006497:0.003256:0.006297:0.007140:0.004369:0.007182:0.007996:0.007939:0.004369:0.011295:0.003156:0.003156:0.003170:0.004369:0.008039:0.007925:0.004755:0.004369:0.007168:0.005140:0.004655:0.007339:0.006754:0.004755:0.003970
your:@0.594796:0.895138:0.624940:0.895138:0.624940:0.883174:0.594796:0.883174:0.007140:0.008725:0.008725:0.005555
 legal rights.:@0.624940:0.895138:0.701304:0.895138:0.701304:0.883416:0.624940:0.883416:0.004369:0.003298:0.007282:0.007982:0.007182:0.003170:0.004369:0.004841:0.003227:0.007996:0.007868:0.005126:0.005683:0.003970
Our Complaints Procedure:@0.263836:0.139132:0.671959:0.139132:0.671959:0.108793:0.263836:0.108793:0.026425:0.019920:0.012307:0.011309:0.022803:0.020142:0.030305:0.020105:0.007502:0.017888:0.007502:0.019661:0.012676:0.014377:0.011309:0.018183:0.011568:0.020401:0.015596:0.018183:0.019957:0.019920:0.011605:0.018479