130:@0.038100:0.982570:0.060516:0.982570:0.060516:0.971309:0.038100:0.971309:0.007472:0.007472:0.007472
The FOS can help with most complaints if :@0.263836:0.212117:0.525414:0.212117:0.525414:0.200395:0.263836:0.200395:0.007382:0.008039:0.007140:0.004369:0.006583:0.010367:0.007140:0.004369:0.006526:0.007182:0.007939:0.004369:0.008039:0.007225:0.003199:0.007939:0.004369:0.011295:0.003227:0.004826:0.007939:0.004369:0.012037:0.008068:0.005783:0.004755:0.004369:0.006283:0.008039:0.011980:0.008025:0.003170:0.007182:0.003170:0.007868:0.005126:0.005555:0.004369:0.003241:0.004755:0.003970
you:@0.525814:0.212117:0.550403:0.212117:0.550403:0.200153:0.525814:0.200153:0.007140:0.008725:0.008725
 are::@0.550403:0.212117:0.577547:0.212117:0.577547:0.200395:0.550403:0.200395:0.004369:0.007182:0.004755:0.006868:0.003970
a)  a consumer:@0.263836:0.234389:0.358906:0.234389:0.358906:0.222667:0.263836:0.222667:0.006925:0.003970:0.003970:0.008939:0.007140:0.004369:0.006283:0.008039:0.007925:0.005526:0.007968:0.012052:0.007211:0.004755
b)  a business employing fewer than 10 persons that has an annual turnover or balance sheet that :@0.263836:0.256662:0.876594:0.256662:0.876594:0.244940:0.263836:0.244940:0.007596:0.003970:0.003970:0.008268:0.007140:0.004369:0.007996:0.007953:0.005583:0.003170:0.008053:0.007282:0.005769:0.005555:0.004369:0.007211:0.011980:0.008025:0.003284:0.007953:0.006497:0.003170:0.007982:0.007939:0.004369:0.004655:0.007225:0.011166:0.007211:0.004755:0.004369:0.004826:0.007911:0.007182:0.007939:0.004369:0.007425:0.007939:0.004369:0.008139:0.007211:0.005041:0.005726:0.008039:0.007925:0.005555:0.004369:0.004826:0.007911:0.007154:0.004755:0.004369:0.007911:0.007211:0.005555:0.004369:0.007182:0.007939:0.004369:0.007182:0.007925:0.007911:0.007939:0.007182:0.003170:0.004369:0.004741:0.007968:0.004869:0.008039:0.007953:0.006354:0.007211:0.004755:0.004369:0.008039:0.004755:0.004369:0.008039:0.007182:0.003170:0.007182:0.008011:0.006297:0.007140:0.004369:0.005597:0.008039:0.007339:0.007197:0.004755:0.004369:0.004826:0.007911:0.007154:0.004755:0.003970
does not exceed €2,000,000:@0.287639:0.271513:0.466670:0.271513:0.466670:0.259792:0.287639:0.259792:0.008096:0.008168:0.007282:0.005555:0.004369:0.008039:0.007925:0.004755:0.004369:0.007297:0.006254:0.006297:0.007339:0.007282:0.007939:0.004369:0.008539:0.007696:0.004027:0.008396:0.008396:0.007882:0.004027:0.008396:0.008396:0.007939
c)  a charity with an annual turnover of less than £1,000,000:@0.263836:0.293786:0.645259:0.293786:0.645259:0.282064:0.263836:0.282064:0.006383:0.003970:0.003970:0.009481:0.007140:0.004369:0.006368:0.007911:0.007182:0.004841:0.003227:0.005212:0.006340:0.004369:0.011295:0.003227:0.004826:0.007939:0.004369:0.007182:0.007939:0.004369:0.007182:0.007925:0.007911:0.007939:0.007182:0.003170:0.004369:0.004741:0.007968:0.004869:0.008039:0.007953:0.006354:0.007211:0.004755:0.004369:0.007925:0.004755:0.004369:0.003298:0.007282:0.005769:0.005555:0.004369:0.004826:0.007911:0.007182:0.007939:0.004369:0.007368:0.007197:0.004027:0.008396:0.008396:0.007882:0.004027:0.008396:0.008396:0.007939
d)  a trustee of a trust with a net asset value of less than £1,000,000.:@0.263836:0.316059:0.697577:0.316059:0.697577:0.304337:0.263836:0.304337:0.008125:0.003970:0.003970:0.007739:0.007140:0.004369:0.004826:0.004841:0.007953:0.005783:0.004726:0.007339:0.007140:0.004369:0.007925:0.004755:0.004369:0.007140:0.004369:0.004826:0.004841:0.007953:0.005783:0.004755:0.004369:0.011295:0.003227:0.004826:0.007939:0.004369:0.007140:0.004369:0.008053:0.007197:0.004755:0.004369:0.007211:0.005769:0.005740:0.007197:0.004755:0.004369:0.006340:0.007182:0.003156:0.008053:0.007140:0.004369:0.007925:0.004755:0.004369:0.003298:0.007282:0.005769:0.005555:0.004369:0.004826:0.007911:0.007182:0.007939:0.004369:0.007368:0.007197:0.004027:0.008396:0.008396:0.007882:0.004027:0.008396:0.008396:0.007939:0.003970
If :@0.263836:0.338331:0.275916:0.338331:0.275916:0.326609:0.263836:0.326609:0.003356:0.004755:0.003970
you:@0.276316:0.338331:0.300904:0.338331:0.300904:0.326367:0.276316:0.326367:0.007140:0.008725:0.008725
 are unsure whether the FOS will look at :@0.300904:0.338331:0.554972:0.338331:0.554972:0.326609:0.300904:0.326609:0.004369:0.007182:0.004755:0.007140:0.004369:0.007968:0.007925:0.005526:0.007968:0.004755:0.007140:0.004369:0.011295:0.008039:0.007197:0.004826:0.008039:0.007211:0.004755:0.004369:0.004826:0.008039:0.007140:0.004369:0.006583:0.010367:0.007140:0.004369:0.011295:0.003156:0.003156:0.003170:0.004369:0.003284:0.008153:0.008068:0.007140:0.004369:0.007154:0.004755:0.003970
your:@0.555329:0.338331:0.585472:0.338331:0.585472:0.326367:0.555329:0.326367:0.007140:0.008725:0.008725:0.005555
 complaint please contact them directly for:@0.585472:0.338331:0.850592:0.338331:0.850592:0.326609:0.585472:0.326609:0.004369:0.006283:0.008039:0.011980:0.008025:0.003170:0.007182:0.003170:0.007868:0.004755:0.004369:0.008025:0.003298:0.007197:0.007211:0.005740:0.007140:0.004369:0.006283:0.008039:0.007868:0.004983:0.007254:0.006754:0.004755:0.004369:0.004826:0.008039:0.007211:0.011894:0.004369:0.007982:0.003170:0.004755:0.007339:0.006754:0.004826:0.003313:0.006340:0.004369:0.004641:0.008039:0.004755
further information.:@0.263850:0.353183:0.386679:0.353183:0.386679:0.341461:0.263850:0.341461:0.004741:0.007968:0.005240:0.004826:0.008039:0.007211:0.004755:0.004369:0.003170:0.007882:0.004641:0.008039:0.004869:0.011909:0.007154:0.004826:0.003284:0.008039:0.007896:0.003970
You:@0.263850:0.375455:0.289424:0.375455:0.289424:0.363491:0.263850:0.363491:0.008125:0.008725:0.008725
 are entitled to contact the FOS at any stage of :@0.289424:0.375455:0.584487:0.375455:0.584487:0.363733:0.289424:0.363733:0.004369:0.007182:0.004755:0.007140:0.004369:0.007211:0.007868:0.004826:0.003227:0.004826:0.003298:0.007282:0.007939:0.004369:0.004684:0.007939:0.004369:0.006283:0.008039:0.007868:0.004983:0.007254:0.006754:0.004755:0.004369:0.004826:0.008039:0.007140:0.004369:0.006583:0.010367:0.007140:0.004369:0.007154:0.004755:0.004369:0.007182:0.007839:0.006340:0.004369:0.005783:0.004983:0.007225:0.008111:0.007140:0.004369:0.007925:0.004755:0.003970
your:@0.584872:0.375455:0.615016:0.375455:0.615016:0.363491:0.584872:0.363491:0.007140:0.008725:0.008725:0.005555
 complaint.:@0.615016:0.375455:0.683855:0.375455:0.683855:0.363733:0.615016:0.363733:0.004369:0.006283:0.008039:0.011980:0.008025:0.003170:0.007182:0.003170:0.007868:0.004783:0.003970
Financial Services Compensation Scheme (FSCS):@0.263836:0.413599:0.668401:0.413599:0.668401:0.397051:0.263836:0.397051:0.008709:0.004153:0.010866:0.009837:0.011007:0.008668:0.004173:0.009837:0.004475:0.006169:0.010039:0.009878:0.007237:0.008870:0.004294:0.008567:0.009979:0.007842:0.006169:0.012519:0.011047:0.016611:0.011188:0.009878:0.010866:0.007882:0.009797:0.006511:0.004334:0.011047:0.011208:0.006169:0.010019:0.008668:0.011027:0.009878:0.016712:0.010079:0.006169:0.005362:0.008729:0.009837:0.012902:0.009757:0.005604
We:@0.263836:0.434831:0.285625:0.434831:0.285625:0.422867:0.263836:0.422867:0.013851:0.007939
 are covered by the Financial Services Compensation Scheme (FSCS). :@0.285625:0.434831:0.710843:0.434831:0.710843:0.423109:0.285625:0.423109:0.004369:0.007182:0.004755:0.007140:0.004369:0.006283:0.007953:0.006354:0.007211:0.004755:0.007282:0.007939:0.004369:0.007925:0.006340:0.004369:0.004826:0.008039:0.007140:0.004369:0.006397:0.003170:0.007911:0.007182:0.008011:0.006368:0.003170:0.007182:0.003170:0.004369:0.007325:0.007211:0.005312:0.006497:0.003256:0.006297:0.007282:0.005555:0.004369:0.009124:0.008039:0.011980:0.008139:0.007211:0.007925:0.005797:0.007154:0.004826:0.003284:0.008039:0.007939:0.004369:0.007325:0.006368:0.008039:0.007211:0.012052:0.007140:0.004369:0.004027:0.006426:0.007211:0.009396:0.007154:0.003727:0.003970:0.003970
You:@0.711257:0.434831:0.736830:0.434831:0.736830:0.422867:0.711257:0.422867:0.008125:0.008725:0.008725
 may be entitled to :@0.736830:0.434831:0.858017:0.434831:0.858017:0.423109:0.736830:0.423109:0.004369:0.011909:0.007111:0.006340:0.004369:0.008139:0.007140:0.004369:0.007211:0.007868:0.004826:0.003227:0.004826:0.003298:0.007282:0.007939:0.004369:0.004684:0.007939:0.003970
compensation should :@0.263836:0.449683:0.399587:0.449683:0.399587:0.437961:0.263836:0.437961:0.006283:0.008039:0.011980:0.008139:0.007211:0.007925:0.005797:0.007154:0.004826:0.003284:0.008039:0.007939:0.004369:0.005597:0.008039:0.008025:0.007953:0.003241:0.007939:0.003970
we:@0.400001:0.449683:0.419835:0.449683:0.419835:0.437719:0.400001:0.437719:0.011894:0.007939
 be unable to meet :@0.419835:0.449683:0.542092:0.449683:0.542092:0.437961:0.419835:0.437961:0.004369:0.008139:0.007140:0.004369:0.007968:0.007911:0.007225:0.008025:0.003298:0.007140:0.004369:0.004684:0.007939:0.004369:0.012052:0.007339:0.007197:0.004755:0.003970
our:@0.542478:0.449683:0.565753:0.449683:0.565753:0.437719:0.542478:0.437719:0.008853:0.008867:0.005555
 obligations. Further information is available on :@0.565753:0.449683:0.860787:0.449683:0.860787:0.437961:0.565753:0.437961:0.004369:0.008096:0.008025:0.003156:0.003227:0.007982:0.007154:0.004826:0.003284:0.008039:0.007925:0.005683:0.003970:0.004369:0.006326:0.007968:0.005240:0.004826:0.008039:0.007211:0.004755:0.004369:0.003156:0.007882:0.004641:0.008053:0.004869:0.011909:0.007154:0.004826:0.003284:0.008039:0.007939:0.004369:0.003184:0.005555:0.004369:0.007111:0.006340:0.007182:0.003156:0.003170:0.007225:0.008025:0.003298:0.007140:0.004369:0.008039:0.007939:0.003970
www.fscs.org.uk or :@0.263836:0.464535:0.389192:0.464535:0.389192:0.452813:0.263836:0.452813:0.011780:0.011780:0.010595:0.003627:0.004941:0.005726:0.006668:0.005683:0.003855:0.008039:0.004755:0.007939:0.003741:0.007953:0.007140:0.004369:0.008039:0.004755:0.003970
you:@0.389592:0.464535:0.414180:0.464535:0.414180:0.452570:0.389592:0.452570:0.007140:0.008725:0.008725
 may contact the FSCS on 020 7892 7300.:@0.414180:0.464535:0.677786:0.464535:0.677786:0.452813:0.414180:0.452813:0.004369:0.011909:0.007111:0.006340:0.004369:0.006283:0.008039:0.007868:0.004983:0.007254:0.006754:0.004755:0.004369:0.004826:0.008039:0.007140:0.004369:0.006426:0.007211:0.009396:0.007140:0.004369:0.008039:0.007939:0.004369:0.007782:0.007754:0.007939:0.004369:0.007782:0.008068:0.007696:0.007939:0.004369:0.007825:0.008111:0.008396:0.007939:0.003970
Following this complaints procedure does not affect your legal rights.:@0.263836:0.486807:0.693136:0.486807:0.693136:0.475085:0.263836:0.475085:0.006554:0.008068:0.003156:0.003284:0.007982:0.011295:0.003156:0.007982:0.007939:0.004369:0.004826:0.007939:0.003184:0.005555:0.004369:0.006283:0.008039:0.011980:0.008025:0.003170:0.007182:0.003156:0.007868:0.005126:0.005555:0.004369:0.008011:0.004741:0.008139:0.006297:0.007282:0.007982:0.007968:0.004755:0.007140:0.004369:0.008096:0.008168:0.007282:0.005555:0.004369:0.008039:0.007925:0.004755:0.004369:0.007168:0.005140:0.004655:0.007339:0.006754:0.004755:0.004369:0.006354:0.008025:0.007968:0.004755:0.004369:0.003298:0.007282:0.007982:0.007182:0.003170:0.004369:0.004841:0.003227:0.007996:0.007868:0.005126:0.005683:0.003970