197:@0.488405:0.955111:0.525880:0.955111:0.525880:0.936738:0.488405:0.936738:0.010624:0.014232:0.012619
7:@0.829133:0.860244:0.838266:0.860244:0.838266:0.845678:0.829133:0.845678:0.009133
How to make a complaint:@0.161734:0.273948:0.393899:0.273948:0.393899:0.255254:0.161734:0.255254:0.014222:0.011370:0.014863:0.005003:0.007855:0.011370:0.005003:0.017571:0.011535:0.010005:0.010646:0.005003:0.011535:0.005003:0.009240:0.011370:0.017571:0.011514:0.005106:0.011535:0.005395:0.011597:0.007855
It is always our intention to provide a first class:@0.161734:0.292534:0.479228:0.292534:0.479228:0.277968:0.161734:0.277968:0.005903:0.005531:0.003721:0.003721:0.006359:0.003721:0.008778:0.003366:0.011349:0.008778:0.007865:0.006359:0.003721:0.008829:0.008676:0.004956:0.003721:0.003721:0.008846:0.005345:0.008237:0.008846:0.005531:0.003721:0.008829:0.008846:0.003721:0.005531:0.008829:0.003721:0.008879:0.004956:0.008829:0.007323:0.003721:0.008896:0.008237:0.003721:0.008778:0.003721:0.005074:0.003721:0.004956:0.006359:0.005531:0.003721:0.007137:0.003366:0.008778:0.006359:0.006359
standard of service. However we do appreciate:@0.161734:0.308475:0.477554:0.308475:0.477554:0.293910:0.161734:0.293910:0.006359:0.005192:0.008778:0.008846:0.008896:0.008778:0.004956:0.008896:0.003721:0.008829:0.005767:0.003721:0.006359:0.008237:0.004956:0.007323:0.003721:0.007137:0.008237:0.003298:0.003721:0.010808:0.008829:0.010977:0.008135:0.007070:0.008237:0.004956:0.003721:0.011011:0.008237:0.003721:0.008896:0.008829:0.003721:0.008778:0.008879:0.008879:0.004956:0.008237:0.007137:0.003721:0.008778:0.005345:0.008237
that occasionally things go wrong. In some:@0.161768:0.324416:0.453706:0.324416:0.453706:0.309851:0.161768:0.309851:0.005531:0.008846:0.008778:0.005531:0.003721:0.008829:0.007137:0.007036:0.008778:0.006359:0.003721:0.008829:0.008846:0.008778:0.003366:0.003366:0.007865:0.003721:0.005531:0.008846:0.003721:0.008846:0.008896:0.006359:0.003721:0.008896:0.008829:0.003721:0.011349:0.004956:0.008829:0.008846:0.008896:0.003298:0.003721:0.005903:0.008846:0.003721:0.006359:0.008829:0.013750:0.008237
cases your broker or intermediary who arranged:@0.161768:0.340358:0.485588:0.340358:0.485588:0.325792:0.161768:0.325792:0.007053:0.008778:0.006359:0.008237:0.006359:0.003721:0.007797:0.008829:0.008676:0.004956:0.003721:0.008879:0.004956:0.008829:0.006596:0.008237:0.004956:0.003721:0.008829:0.004956:0.003721:0.003721:0.008846:0.005345:0.008237:0.004956:0.013750:0.008237:0.008896:0.003721:0.008778:0.004956:0.007865:0.003721:0.011349:0.008846:0.008829:0.003721:0.008778:0.004956:0.004499:0.008778:0.008846:0.008896:0.008237:0.008896
the insurance will be able to resolve any:@0.161751:0.356299:0.430569:0.356299:0.430569:0.341733:0.161751:0.341733:0.005531:0.008846:0.008237:0.003721:0.003721:0.008846:0.006359:0.008676:0.004516:0.008778:0.008846:0.007137:0.008237:0.003721:0.011349:0.003721:0.003366:0.003366:0.003721:0.008879:0.008237:0.003721:0.008778:0.008879:0.003366:0.008237:0.003721:0.005531:0.008829:0.003721:0.004956:0.008237:0.006359:0.008829:0.003366:0.007036:0.008237:0.003721:0.008778:0.008846:0.007865
concerns, and you should contact them directly. :@0.161751:0.372240:0.488970:0.372240:0.488970:0.357674:0.161751:0.357674:0.007137:0.008829:0.008846:0.007137:0.008237:0.004956:0.008846:0.006359:0.003247:0.003721:0.008778:0.008846:0.008896:0.003721:0.007780:0.008829:0.008676:0.003721:0.006359:0.008846:0.008829:0.008676:0.003366:0.008896:0.003721:0.007137:0.008829:0.008846:0.005175:0.008778:0.007137:0.005531:0.003721:0.005531:0.008846:0.008237:0.013750:0.003721:0.008896:0.003721:0.004956:0.008237:0.007137:0.005531:0.003366:0.007865:0.003298:0.003721
Alternatively, if you need to complain, please:@0.161734:0.399482:0.466273:0.399482:0.466273:0.384916:0.161734:0.384916:0.009877:0.003366:0.005362:0.008237:0.004956:0.008846:0.008778:0.005531:0.003721:0.007053:0.008237:0.003366:0.007865:0.003247:0.003721:0.003721:0.005767:0.003721:0.007797:0.008829:0.008676:0.003721:0.008846:0.008237:0.008237:0.008896:0.003721:0.005531:0.008829:0.003721:0.007137:0.008829:0.013750:0.008879:0.003366:0.008778:0.003721:0.008846:0.003247:0.003721:0.008879:0.003366:0.008237:0.008778:0.006359:0.008237
contact us at the following address, quoting:@0.161734:0.415423:0.458628:0.415423:0.458628:0.400857:0.161734:0.400857:0.007137:0.008829:0.008846:0.005192:0.008778:0.007137:0.005531:0.003721:0.008676:0.006359:0.003721:0.008778:0.005531:0.003721:0.005531:0.008846:0.008237:0.003721:0.004837:0.008829:0.003366:0.003366:0.008829:0.011349:0.003721:0.008846:0.008896:0.003721:0.008778:0.008896:0.008896:0.004956:0.008237:0.006359:0.006359:0.003247:0.003721:0.008896:0.008676:0.008829:0.005531:0.003721:0.008846:0.008896
your policy or claim number.:@0.161734:0.431364:0.353857:0.431395:0.353857:0.416829:0.161734:0.416798:0.007814:0.008829:0.008676:0.004956:0.003721:0.008879:0.008829:0.003366:0.003721:0.007137:0.007865:0.003721:0.008818:0.004956:0.003721:0.007137:0.003366:0.008778:0.003721:0.013750:0.003721:0.008846:0.008676:0.013750:0.008879:0.008237:0.004956:0.474212
Quality Assurance, Covéa Insurance plc,:@0.161740:0.458637:0.430135:0.458637:0.430135:0.444071:0.161740:0.444071:0.011095:0.008676:0.008778:0.003366:0.003721:0.005531:0.007865:0.003721:0.009877:0.006359:0.006359:0.008676:0.004516:0.008778:0.008846:0.007137:0.008237:0.003247:0.003721:0.009353:0.008829:0.007323:0.008237:0.008778:0.003721:0.005903:0.008846:0.006359:0.008676:0.004516:0.008778:0.008846:0.007137:0.008237:0.003721:0.008879:0.003366:0.007137:0.003247
Norman Place, Reading RG1 8DA.:@0.161740:0.474578:0.389459:0.474578:0.389459:0.460012:0.161740:0.460012:0.011366:0.008829:0.004956:0.013750:0.008778:0.008846:0.003721:0.008355:0.003366:0.008778:0.007137:0.008237:0.003247:0.003721:0.008271:0.008237:0.008778:0.008896:0.003721:0.008846:0.008896:0.003721:0.008964:0.010858:0.009133:0.003721:0.009133:0.010283:0.009877:0.003298
Telephone: 0844 902 1000:@0.161723:0.490519:0.347396:0.490519:0.347396:0.475953:0.161723:0.475953:0.007104:0.008237:0.003366:0.008237:0.008879:0.008846:0.008829:0.008846:0.008237:0.003467:0.003721:0.009133:0.009133:0.009133:0.009133:0.003721:0.009133:0.009133:0.009133:0.003721:0.009133:0.009133:0.009133:0.009133
Website: www.coveainsurance.co.uk:@0.161723:0.506460:0.404546:0.506460:0.404546:0.491894:0.161723:0.491894:0.014089:0.008237:0.008879:0.006359:0.003721:0.005362:0.008237:0.003467:0.003721:0.011349:0.011349:0.011349:0.003298:0.007137:0.008829:0.007053:0.008237:0.008778:0.003721:0.008846:0.006359:0.008676:0.004516:0.008778:0.008846:0.007137:0.008237:0.003298:0.007137:0.008829:0.003298:0.008676:0.007019
Full details of the Covéa Internal Complaints:@0.161740:0.533702:0.462795:0.533702:0.462795:0.519136:0.161740:0.519136:0.007374:0.008676:0.003366:0.003366:0.003721:0.008896:0.008237:0.005175:0.008778:0.003721:0.003366:0.006359:0.003721:0.008829:0.005767:0.003721:0.005531:0.008846:0.008237:0.003721:0.009353:0.008829:0.007323:0.008237:0.008778:0.003721:0.005903:0.008846:0.005345:0.008237:0.004956:0.008846:0.008778:0.003366:0.003721:0.009353:0.008829:0.013750:0.008879:0.003366:0.008778:0.003721:0.008846:0.005531:0.006359
Procedure are detailed in our leaflet:@0.161740:0.549643:0.403835:0.549643:0.403835:0.535077:0.161740:0.535077:0.008000:0.004956:0.008829:0.007137:0.008237:0.008896:0.008676:0.004956:0.008237:0.003721:0.008778:0.004956:0.008237:0.003721:0.008896:0.008237:0.005158:0.008778:0.003721:0.003366:0.008237:0.008896:0.003721:0.003721:0.008846:0.003721:0.008829:0.008676:0.004956:0.003721:0.003366:0.008237:0.008778:0.005767:0.003366:0.008237:0.005531
‘Complaints Procedure’ which is available :@0.161740:0.565584:0.446998:0.565584:0.446998:0.551019:0.161740:0.551019:0.005243:0.009370:0.008829:0.013750:0.008879:0.003366:0.008778:0.003721:0.008846:0.005531:0.006359:0.003721:0.007983:0.004956:0.008829:0.007137:0.008237:0.008896:0.008676:0.004956:0.008237:0.005243:0.003721:0.011349:0.008846:0.003721:0.007137:0.008846:0.003721:0.003721:0.006359:0.003721:0.008490:0.007239:0.008778:0.003721:0.003366:0.008778:0.008879:0.003366:0.008237:0.003721
on request or may be downloaded from :@0.161740:0.581525:0.435125:0.581525:0.435125:0.566960:0.161740:0.566960:0.008829:0.008846:0.003721:0.004956:0.008237:0.008896:0.008676:0.008237:0.006359:0.005531:0.003721:0.008829:0.004956:0.003721:0.013750:0.008778:0.007865:0.003721:0.008879:0.008237:0.003721:0.008896:0.008829:0.011349:0.008846:0.003366:0.008829:0.008778:0.008896:0.008237:0.008896:0.003721:0.005023:0.004956:0.008829:0.013750:0.003721
our website.:@0.161740:0.597467:0.243025:0.597467:0.243025:0.582901:0.161740:0.582901:0.008829:0.008676:0.004956:0.003721:0.011011:0.008237:0.008879:0.006359:0.003721:0.005362:0.008237:0.003298
If you should remain dissatisfied, once Covéa:@0.161757:0.624709:0.468799:0.624709:0.468799:0.610143:0.161757:0.610143:0.005903:0.005767:0.003721:0.007797:0.008829:0.008676:0.003721:0.006359:0.008846:0.008829:0.008676:0.003366:0.008896:0.003721:0.004956:0.008237:0.013750:0.008778:0.003721:0.008846:0.003721:0.008896:0.003721:0.006359:0.006359:0.008778:0.005531:0.003721:0.006359:0.005091:0.003721:0.008237:0.008896:0.003247:0.003721:0.008829:0.008846:0.007137:0.008237:0.003721:0.009353:0.008829:0.007323:0.008237:0.008778
has had the opportunity to resolve your:@0.161774:0.640650:0.429391:0.640650:0.429391:0.626084:0.161774:0.626084:0.008846:0.008778:0.006359:0.003721:0.008846:0.008778:0.008896:0.003721:0.005531:0.008846:0.008237:0.003721:0.008829:0.008879:0.008879:0.008829:0.004956:0.005531:0.008676:0.008846:0.003721:0.005531:0.007865:0.003721:0.005531:0.008829:0.003721:0.004956:0.008237:0.006359:0.008829:0.003366:0.007019:0.008237:0.003721:0.007814:0.008829:0.008676:0.004956
complaint, you may be eligible to refer your:@0.161774:0.656591:0.456831:0.656633:0.456831:0.642067:0.161774:0.642025:0.007137:0.008818:0.013750:0.008879:0.003366:0.008778:0.003721:0.008846:0.005531:0.003247:0.003721:0.007797:0.008829:0.008676:0.003721:0.013750:0.008778:0.007865:0.003721:0.008879:0.008237:0.003721:0.008237:0.003366:0.003721:0.008896:0.003721:0.008879:0.003366:0.008237:0.003721:0.005531:0.008829:0.003721:0.004956:0.008237:0.004702:0.008237:0.004956:0.003721:0.007797:0.008829:0.008676:0.054344
complaint to the Financial Ombudsman Service:@0.161764:0.672574:0.484450:0.672574:0.484450:0.658008:0.161764:0.658008:0.007137:0.008829:0.013750:0.008879:0.003366:0.008778:0.003721:0.008846:0.005531:0.003721:0.005531:0.008829:0.003721:0.005531:0.008846:0.008237:0.003721:0.008118:0.003721:0.008846:0.008778:0.008846:0.007137:0.003721:0.008778:0.003366:0.003721:0.011196:0.013750:0.008879:0.008676:0.008896:0.006359:0.013750:0.008778:0.008846:0.003721:0.008220:0.008237:0.004956:0.007323:0.003721:0.007137:0.008237
(FOS). For further details they can be contacted:@0.161764:0.688515:0.480577:0.688515:0.480577:0.673949:0.161764:0.673949:0.005446:0.007188:0.011196:0.008220:0.005446:0.003298:0.003721:0.006934:0.008829:0.004956:0.003721:0.005142:0.008676:0.004956:0.005531:0.008846:0.008237:0.004956:0.003721:0.008896:0.008237:0.005175:0.008778:0.003721:0.003366:0.006359:0.003721:0.005531:0.008846:0.007966:0.007865:0.003721:0.007036:0.008778:0.008846:0.003721:0.008879:0.008237:0.003721:0.007137:0.008829:0.008846:0.005175:0.008778:0.007137:0.005362:0.008237:0.008896
at South Quay Plaza, 183 Marsh Wall, London:@0.161764:0.704456:0.471850:0.704456:0.471850:0.689890:0.161764:0.689890:0.008778:0.005531:0.003721:0.008220:0.008829:0.008676:0.005531:0.008846:0.003721:0.011095:0.008676:0.008778:0.007865:0.003721:0.008355:0.003366:0.008778:0.006461:0.008778:0.003247:0.003721:0.009133:0.009133:0.009133:0.004516:0.013767:0.008778:0.004956:0.006359:0.008846:0.003721:0.013514:0.008778:0.003366:0.003366:0.003247:0.003721:0.006816:0.008829:0.008846:0.008896:0.008829:0.008846
E14 9SR. www.financial-ombudsman.org.uk.:@0.161764:0.720397:0.460585:0.720397:0.460585:0.705831:0.161764:0.705831:0.008271:0.009133:0.009133:0.003721:0.009133:0.008220:0.008964:0.003298:0.003721:0.011349:0.011349:0.011349:0.003298:0.005074:0.003721:0.008846:0.008778:0.008846:0.007137:0.003721:0.008778:0.003366:0.004583:0.008829:0.013750:0.008879:0.008676:0.008896:0.006359:0.013750:0.008778:0.008846:0.003298:0.008829:0.004956:0.008896:0.003298:0.008676:0.007019:0.003298
Financial Services Compensation:@0.513316:0.273948:0.809707:0.273948:0.809707:0.255254:0.513316:0.255254:0.010997:0.005395:0.011597:0.011535:0.011597:0.009240:0.005395:0.011535:0.005106:0.005003:0.011163:0.010646:0.007132:0.010005:0.005395:0.009240:0.010646:0.008496:0.005003:0.012320:0.011370:0.017571:0.011514:0.010646:0.011597:0.008496:0.011535:0.007855:0.005395:0.011370:0.011597
Scheme (FSCS):@0.513316:0.291225:0.648364:0.291225:0.648364:0.272530:0.513316:0.272530:0.011163:0.009240:0.011638:0.010646:0.017571:0.010646:0.005003:0.006760:0.010997:0.011163:0.012320:0.011163:0.006739
We are covered by the Financial Services:@0.513316:0.309808:0.787799:0.309808:0.787799:0.295242:0.513316:0.295242:0.014089:0.008237:0.003721:0.008778:0.004956:0.008237:0.003721:0.007137:0.008829:0.007053:0.008237:0.004956:0.008237:0.008896:0.003721:0.008541:0.007865:0.003721:0.005531:0.008846:0.008237:0.003721:0.008118:0.003721:0.008846:0.008778:0.008846:0.007137:0.003721:0.008778:0.003366:0.003721:0.008220:0.008237:0.004956:0.007323:0.003721:0.007137:0.008237:0.006359
Compensation Scheme (FSCS). You may be:@0.513316:0.325749:0.807063:0.325749:0.807063:0.311184:0.513316:0.311184:0.009370:0.008829:0.013750:0.008879:0.008237:0.008846:0.006359:0.008778:0.005531:0.003721:0.008829:0.008846:0.003721:0.008220:0.007137:0.008846:0.008237:0.013750:0.008237:0.003721:0.005446:0.008118:0.008220:0.009793:0.008220:0.005446:0.003298:0.003721:0.007188:0.008829:0.008676:0.003721:0.013750:0.008778:0.007865:0.003721:0.008879:0.008237
entitled to receive compensation from the:@0.513316:0.341690:0.799148:0.341690:0.799148:0.327125:0.513316:0.327125:0.008237:0.008846:0.005531:0.003721:0.005531:0.003366:0.008237:0.008896:0.003721:0.005531:0.008829:0.003721:0.004956:0.008237:0.007137:0.008237:0.003721:0.007036:0.008237:0.003721:0.007137:0.008829:0.013750:0.008879:0.008237:0.008846:0.006359:0.008778:0.005531:0.003721:0.008829:0.008846:0.003721:0.005057:0.004956:0.008829:0.013750:0.003721:0.005531:0.008846:0.008237
scheme if we cannot meet our obligations.:@0.513316:0.357632:0.802061:0.357644:0.802061:0.343078:0.513316:0.343066:0.006359:0.007137:0.008846:0.008237:0.013750:0.008237:0.003721:0.003721:0.005767:0.003721:0.010994:0.008237:0.003721:0.007053:0.008778:0.008846:0.008846:0.008829:0.005531:0.003721:0.013737:0.008237:0.008237:0.005531:0.003721:0.008829:0.008676:0.004956:0.003721:0.008829:0.008879:0.003366:0.003721:0.008896:0.008778:0.005531:0.003721:0.008829:0.008846:0.006359:0.130313
Further information is available from the:@0.513319:0.384886:0.787312:0.384886:0.787312:0.370320:0.513319:0.370320:0.007374:0.008676:0.004956:0.005531:0.008846:0.008237:0.004956:0.003721:0.003721:0.008846:0.004854:0.008829:0.004956:0.013750:0.008778:0.005531:0.003721:0.008829:0.008846:0.003721:0.003721:0.006359:0.003721:0.008507:0.007239:0.008778:0.003721:0.003366:0.008778:0.008879:0.003366:0.008237:0.003721:0.005057:0.004956:0.008829:0.013750:0.003721:0.005531:0.008846:0.008237
Financial Services Compensation Scheme,:@0.513319:0.400827:0.797596:0.400827:0.797596:0.386261:0.513319:0.386261:0.008118:0.003721:0.008846:0.008778:0.008846:0.007137:0.003721:0.008778:0.003366:0.003721:0.008220:0.008237:0.004956:0.007323:0.003721:0.007137:0.008237:0.006359:0.003721:0.009336:0.008829:0.013750:0.008879:0.008237:0.008846:0.006359:0.008778:0.005531:0.003721:0.008829:0.008846:0.003721:0.008220:0.007137:0.008846:0.008237:0.013750:0.008237:0.003247
7th Floor, Lloyds Chambers, Portsoken Street,:@0.513319:0.416768:0.818061:0.416768:0.818061:0.402202:0.513319:0.402202:0.009133:0.005531:0.008846:0.004567:0.007865:0.003366:0.008829:0.008829:0.004956:0.003247:0.003721:0.007239:0.003366:0.008575:0.007526:0.008896:0.006359:0.003721:0.009793:0.008846:0.008778:0.013750:0.008879:0.008237:0.004956:0.006359:0.003247:0.003721:0.007746:0.008829:0.004956:0.005531:0.006359:0.008829:0.006596:0.008237:0.008846:0.003721:0.008220:0.005531:0.004956:0.008237:0.008237:0.005531:0.003247
London E1 8BN. www.fscs.org.uk.:@0.513336:0.432709:0.736810:0.432709:0.736810:0.418143:0.513336:0.418143:0.006816:0.008829:0.008846:0.008896:0.008829:0.008846:0.003721:0.008271:0.009133:0.003721:0.009133:0.009285:0.011366:0.003298:0.003721:0.011349:0.011349:0.011349:0.003298:0.005294:0.006359:0.007137:0.006359:0.003298:0.008829:0.004956:0.008896:0.003298:0.008676:0.007019:0.003298
Customer Information:@0.161734:0.173741:0.568915:0.173741:0.568915:0.134899:0.161734:0.134899:0.026114:0.023137:0.016958:0.014748:0.023543:0.036668:0.021965:0.013215:0.009922:0.015741:0.023588:0.012944:0.023543:0.013215:0.036668:0.023408:0.014748:0.009922:0.023543:0.023588
continued:@0.161734:0.197574:0.253178:0.197574:0.253178:0.177690:0.161734:0.177690:0.009359:0.011636:0.011817:0.007397:0.005119:0.011817:0.011659:0.010824:0.011817