264:@0.540345:0.955111:0.583464:0.955111:0.583464:0.936738:0.540345:0.936738:0.014736:0.014272:0.014111
© Financial Ombudsman Service Ltd, June 2014 :@0.665505:0.125043:0.904105:0.125043:0.904105:0.116408:0.665505:0.116408:0.007611:0.002835:0.006194:0.002999:0.006194:0.005834:0.006194:0.005670:0.002999:0.005670:0.002855:0.002979:0.007991:0.009172:0.006368:0.006193:0.006368:0.005670:0.009203:0.005834:0.006194:0.002855:0.006871:0.005670:0.004242:0.005670:0.002855:0.005813:0.005670:0.002855:0.006348:0.003533:0.006368:0.002855:0.002814:0.005670:0.006368:0.006368:0.005670:0.002855:0.005813:0.005670:0.005834:0.006051:0.002855
 :@0.111287:0.890910:0.115816:0.890910:0.115816:0.875185:0.111287:0.875185:0.004529
You can download this form off our website  :@0.559605:0.275507:0.850090:0.275507:0.850090:0.261320:0.559605:0.261320:0.009745:0.008172:0.008114:0.004086:0.007408:0.008305:0.008172:0.004086:0.008275:0.008172:0.010612:0.008290:0.003190:0.008172:0.008275:0.008172:0.004086:0.004027:0.008305:0.003190:0.007423:0.004086:0.004086:0.008114:0.005115:0.012244:0.004086:0.008114:0.004086:0.004086:0.004204:0.008172:0.008114:0.004939:0.004086:0.010774:0.008172:0.008114:0.007423:0.003190:0.004233:0.008172:0.004510:0.004086
(www.financial-ombudsman.org.uk) to complete  :@0.559605:0.287528:0.875948:0.287528:0.875948:0.273341:0.559605:0.273341:0.004939:0.010612:0.010612:0.010612:0.004086:0.004086:0.003204:0.008305:0.008172:0.008114:0.007423:0.003351:0.008172:0.003234:0.004953:0.008305:0.012244:0.008128:0.008305:0.008172:0.007393:0.012244:0.008290:0.008172:0.004086:0.008114:0.004939:0.008172:0.004086:0.008114:0.007423:0.004939:0.004395:0.003719:0.007967:0.003719:0.007085:0.007967:0.012038:0.007967:0.002837:0.007967:0.003895:0.007790:0.003910:0.004086
by hand. Or you can fill it in on screen   then print  :@0.559605:0.299552:0.876653:0.299552:0.876653:0.285366:0.559605:0.285366:0.007790:0.007085:0.003895:0.007967:0.007790:0.007967:0.007790:0.003895:0.003719:0.011156:0.004777:0.003719:0.007085:0.007967:0.007790:0.003719:0.007261:0.007967:0.007790:0.003895:0.003895:0.003013:0.002837:0.003013:0.003895:0.002837:0.003895:0.003895:0.002851:0.007967:0.003719:0.007967:0.007790:0.003719:0.007083:0.007086:0.004777:0.007967:0.007790:0.007967:0.004086:0.007658:0.003719:0.003895:0.007967:0.007967:0.007790:0.003895:0.007790:0.004777:0.002838:0.007967:0.003719:0.003908:0.004086
–:@0.798369:0.299552:0.806541:0.299552:0.806541:0.285366:0.798369:0.285366:0.008172
it off and post it back to us.  :@0.559605:0.311577:0.734753:0.311577:0.734753:0.297390:0.559605:0.297390:0.002837:0.003895:0.003895:0.007790:0.003719:0.003895:0.003895:0.007790:0.007967:0.007967:0.003719:0.007967:0.007790:0.007085:0.003895:0.003895:0.002837:0.003895:0.003719:0.007967:0.007790:0.007085:0.007261:0.003719:0.003895:0.007790:0.003895:0.007790:0.007099:0.004072:0.004248:0.004086
 :@0.111287:0.139630:0.116210:0.139630:0.116210:0.124742:0.111287:0.124742:0.004923
 :@0.328790:0.154030:0.333713:0.154030:0.333713:0.139142:0.328790:0.139142:0.004923
 :@0.381970:0.154030:0.386893:0.154030:0.386893:0.139142:0.381970:0.139142:0.004923
 :@0.328783:0.173366:0.335331:0.173366:0.335331:0.153564:0.328783:0.153564:0.006548
complaint form  :@0.722528:0.195184:0.929192:0.195184:0.929192:0.172852:0.722528:0.172852:0.014769:0.016230:0.023615:0.016230:0.007385:0.014769:0.007385:0.016283:0.008846:0.007385:0.008846:0.016336:0.010094:0.023615:0.007491:0.007385
 :@0.328783:0.216483:0.333115:0.216483:0.333115:0.201443:0.328783:0.201443:0.004332
Please use this form to tell us about your complaint   :@0.097474:0.229794:0.482819:0.229794:0.482819:0.214069:0.097474:0.214069:0.010802:0.003536:0.009058:0.009010:0.008146:0.009058:0.004529:0.009058:0.008146:0.009058:0.004578:0.004594:0.009058:0.003519:0.007967:0.004594:0.004594:0.008847:0.005474:0.013457:0.004432:0.004594:0.009058:0.004399:0.004432:0.009058:0.003519:0.003536:0.004594:0.009058:0.008146:0.004529:0.009058:0.009058:0.009058:0.008993:0.004432:0.004594:0.008146:0.009058:0.009010:0.005311:0.004594:0.008146:0.008847:0.013620:0.009058:0.003519:0.009058:0.003519:0.009058:0.004529:0.004529:0.009173:0.004529
– so we can see if we’re able to help you. :@0.469443:0.229794:0.770719:0.229794:0.770719:0.214069:0.469443:0.214069:0.009058:0.004399:0.008146:0.009058:0.004529:0.011763:0.008830:0.004594:0.008146:0.009058:0.009010:0.004432:0.008146:0.009058:0.009010:0.004594:0.003536:0.004432:0.004594:0.011682:0.009058:0.003519:0.005474:0.009058:0.004529:0.009058:0.009058:0.003536:0.009058:0.004399:0.004594:0.009058:0.004529:0.009058:0.009058:0.003536:0.008847:0.004594:0.008146:0.009058:0.009010:0.004432:0.004529
 :@0.770752:0.229794:0.775281:0.229794:0.775281:0.214069:0.770752:0.214069:0.004529
If you’re not sure about anything –:@0.097490:0.249332:0.343178:0.249332:0.343178:0.233607:0.097490:0.233607:0.004594:0.004432:0.004594:0.008146:0.009058:0.009010:0.003536:0.005474:0.009058:0.004529:0.009058:0.008879:0.004432:0.004594:0.008146:0.009058:0.005425:0.008896:0.004594:0.009058:0.009010:0.009058:0.009010:0.004432:0.004594:0.008847:0.009058:0.008146:0.004529:0.009058:0.003568:0.009058:0.009010:0.004676:0.009058
 or have difficulties filling in this form   just phone us on :@0.343145:0.249332:0.744717:0.249332:0.744717:0.233607:0.343145:0.233607:0.004611:0.008847:0.005474:0.004594:0.008847:0.009058:0.008146:0.009010:0.004594:0.009058:0.003519:0.004432:0.004594:0.003536:0.008146:0.009058:0.003519:0.004432:0.003536:0.009058:0.008146:0.004529:0.004643:0.003536:0.003536:0.003536:0.003536:0.009058:0.009010:0.004594:0.003536:0.009058:0.004529:0.004643:0.009058:0.003519:0.008146:0.004432:0.004594:0.009058:0.005279:0.013620:0.004529:0.009124:0.004611:0.003698:0.008847:0.008146:0.004594:0.004594:0.009058:0.009010:0.009058:0.009010:0.008847:0.004594:0.009058:0.007934:0.004594:0.009058:0.009010:0.004529
–:@0.607617:0.249332:0.616676:0.249332:0.616676:0.233607:0.607617:0.233607:0.009058
0300 123 9 123:@0.744864:0.248467:0.857688:0.248467:0.857688:0.234770:0.744864:0.234770:0.009058:0.009010:0.009058:0.008830:0.004594:0.009058:0.009010:0.008847:0.004594:0.009058:0.004529:0.009058:0.009058:0.009058
.  :@0.857541:0.249332:0.871096:0.249332:0.871096:0.233607:0.857541:0.233607:0.004611:0.004415:0.004529
 :@0.097474:0.268072:0.101806:0.268072:0.101806:0.253031:0.097474:0.253031:0.004332
 :@0.348966:0.268072:0.353298:0.268072:0.353298:0.253031:0.348966:0.253031:0.004332
 :@0.097474:0.280590:0.101806:0.280590:0.101806:0.265549:0.097474:0.265549:0.004332
 :@0.097474:0.293239:0.101806:0.293239:0.101806:0.278198:0.097474:0.278198:0.004332
 :@0.111287:0.306551:0.115816:0.306551:0.115816:0.290826:0.111287:0.290826:0.004529
 :@0.111287:0.320118:0.116210:0.320118:0.116210:0.305230:0.111287:0.305230:0.004923
 :@0.111287:0.334130:0.115816:0.334130:0.115816:0.318405:0.111287:0.318405:0.004529
first, please give us your details  :@0.111287:0.356180:0.389886:0.356180:0.389886:0.341292:0.111287:0.341292:0.005897:0.004923:0.006889:0.009899:0.005897:0.004923:0.004923:0.010820:0.004923:0.009935:0.009740:0.009899:0.009899:0.004923:0.010820:0.004799:0.009899:0.009899:0.004923:0.010661:0.009899:0.004923:0.009775:0.010820:0.010820:0.006889:0.004923:0.010820:0.009899:0.005897:0.009846:0.004923:0.004992:0.010149:0.004604:0.004923
…:@0.540981:0.356794:0.557273:0.356794:0.557273:0.341069:0.540981:0.341069:0.016292
 :@0.557094:0.355930:0.561624:0.355930:0.561624:0.342232:0.557094:0.342232:0.004529
and the details of anyone complaining with you:@0.561558:0.356794:0.891444:0.356794:0.891444:0.341069:0.561558:0.341069:0.008847:0.008847:0.008847:0.004432:0.004432:0.008847:0.008847:0.004432:0.008847:0.008847:0.004432:0.008847:0.003373:0.003373:0.007999:0.004432:0.008847:0.004432:0.004432:0.008847:0.008847:0.007967:0.008847:0.008847:0.008847:0.004432:0.007967:0.008847:0.013457:0.008847:0.003373:0.008847:0.003373:0.009058:0.003340:0.008847:0.008847:0.004432:0.011682:0.003373:0.004432:0.008847:0.004432:0.007967:0.008847:0.009058
 :@0.891339:0.356180:0.896262:0.356180:0.896262:0.341292:0.891339:0.341292:0.004923
first name(s) :@0.108276:0.378331:0.202967:0.378331:0.202967:0.362606:0.108276:0.362606:0.004594:0.003536:0.005474:0.008146:0.004432:0.004594:0.009058:0.008830:0.013620:0.009058:0.005425:0.007999:0.005393:0.004529
Simon :@0.265024:0.378331:0.315579:0.378331:0.315579:0.362606:0.265024:0.362606:0.010802:0.003536:0.013620:0.009058:0.009010:0.004529
 :@0.315498:0.378331:0.320027:0.378331:0.320027:0.362606:0.315498:0.362606:0.004529
  :@0.588475:0.378331:0.597615:0.378331:0.597615:0.362606:0.588475:0.362606:0.004611:0.004529
 :@0.597501:0.378331:0.602030:0.378331:0.602030:0.362606:0.597501:0.362606:0.004529
surname :@0.108276:0.398991:0.176068:0.398991:0.176068:0.383267:0.108276:0.383267:0.008146:0.009058:0.005425:0.009058:0.009058:0.013572:0.008944:0.004529
Cordell:@0.265040:0.398991:0.316459:0.398991:0.316459:0.383267:0.265040:0.383267:0.011682:0.009058:0.005425:0.009058:0.009058:0.003519:0.003617
 :@0.316394:0.398991:0.320923:0.398991:0.320923:0.383267:0.316394:0.383267:0.004529
title :@0.492823:0.398991:0.520210:0.398991:0.520210:0.383267:0.492823:0.383267:0.004073:0.003014:0.004252:0.003014:0.008505:0.004529
Mr:@0.519738:0.398991:0.538091:0.398991:0.538091:0.383267:0.519738:0.383267:0.012928:0.005425
 :@0.537447:0.398991:0.541976:0.398991:0.541976:0.383267:0.537447:0.383267:0.004529
 :@0.588475:0.398991:0.593004:0.398991:0.593004:0.383267:0.588475:0.383267:0.004529
title  :@0.796250:0.398991:0.827873:0.398991:0.827873:0.383267:0.796250:0.383267:0.004073:0.003014:0.004252:0.003014:0.008505:0.004236:0.004529
occupation :@0.108276:0.417273:0.191432:0.417273:0.191432:0.401548:0.108276:0.401548:0.009058:0.008146:0.008146:0.009010:0.009058:0.009010:0.004594:0.003536:0.009058:0.009010:0.004529
(if retired,:@0.191544:0.416581:0.247593:0.416581:0.247593:0.403762:0.191544:0.403762:0.004423:0.002842:0.003692:0.003732:0.004423:0.007424:0.003546:0.003002:0.004423:0.007424:0.007424:0.003692
 :@0.247499:0.417273:0.252028:0.417273:0.252028:0.401548:0.247499:0.401548:0.004529
previous occupation):@0.108276:0.427850:0.230839:0.427850:0.230839:0.415031:0.108276:0.415031:0.007424:0.004423:0.007424:0.006721:0.002829:0.007424:0.007424:0.006547:0.003692:0.007451:0.006548:0.006721:0.007265:0.007424:0.007424:0.003692:0.002856:0.007424:0.007424:0.004423
 :@0.230852:0.428542:0.235381:0.428542:0.235381:0.412817:0.230852:0.412817:0.004529
 :@0.265031:0.422657:0.269560:0.422657:0.269560:0.406932:0.265031:0.406932:0.004529
 :@0.588465:0.422657:0.592994:0.422657:0.592994:0.406932:0.588465:0.406932:0.004529
date of birth :@0.108276:0.446322:0.198552:0.446322:0.198552:0.430598:0.108276:0.430598:0.009058:0.009010:0.004594:0.009058:0.004529:0.008896:0.004594:0.004594:0.009058:0.003519:0.005311:0.004594:0.008928:0.004529
26/01/1981:@0.265024:0.446322:0.346534:0.446322:0.346534:0.430598:0.265024:0.430598:0.009058:0.009010:0.004594:0.009058:0.009010:0.004594:0.009058:0.009010:0.009058:0.009058
 :@0.346306:0.446322:0.350836:0.446322:0.350836:0.430598:0.346306:0.430598:0.004529
 :@0.588458:0.446322:0.592988:0.446322:0.592988:0.430598:0.588458:0.430598:0.004529
 :@0.108276:0.463602:0.112805:0.463602:0.112805:0.447878:0.108276:0.447878:0.004529
address for  :@0.108276:0.476771:0.198552:0.476771:0.198552:0.461046:0.108276:0.461046:0.009058:0.009010:0.009058:0.005425:0.009058:0.008146:0.008146:0.004432:0.004594:0.009058:0.005279:0.004480:0.004529
writing to you :@0.108276:0.490041:0.208457:0.490041:0.208457:0.474317:0.108276:0.474317:0.011682:0.005474:0.003536:0.004594:0.003536:0.009058:0.009010:0.004594:0.004594:0.008847:0.004594:0.008146:0.009058:0.008928:0.004529
(include postcode):@0.108276:0.500496:0.216868:0.500496:0.216868:0.487677:0.108276:0.487677:0.004423:0.003002:0.007424:0.006721:0.002829:0.007424:0.007424:0.007424:0.003546:0.007424:0.007265:0.006721:0.003692:0.006574:0.007424:0.007424:0.007424:0.004423
 :@0.216862:0.501188:0.221391:0.501188:0.221391:0.485463:0.216862:0.485463:0.004529
109 Burncroft Avenue :@0.265038:0.466755:0.426690:0.466755:0.426690:0.451030:0.265038:0.451030:0.009058:0.009010:0.009058:0.004529:0.010867:0.009058:0.005425:0.009058:0.007967:0.005474:0.009058:0.004399:0.004594:0.004594:0.010802:0.008146:0.009058:0.009010:0.009058:0.008896:0.004529
Enfield :@0.265038:0.483032:0.319145:0.483032:0.319145:0.467308:0.265038:0.467308:0.010802:0.009058:0.004529:0.003617:0.009010:0.003536:0.009026:0.004529
Middlesex :@0.265038:0.499437:0.342703:0.499437:0.342703:0.483712:0.265038:0.483712:0.013620:0.003536:0.009058:0.009010:0.003536:0.009058:0.008146:0.009010:0.008162:0.004529
EN3 7JQ    :@0.265038:0.515714:0.348911:0.515714:0.348911:0.499989:0.265038:0.499989:0.010802:0.011682:0.009058:0.004529:0.009058:0.008146:0.012594:0.004594:0.004432:0.004448:0.004529
 :@0.265038:0.531991:0.269567:0.531991:0.269567:0.516267:0.265038:0.516267:0.004529
 :@0.265031:0.548394:0.269560:0.548394:0.269560:0.532669:0.265031:0.532669:0.004529
      :@0.588471:0.466753:0.615483:0.466753:0.615483:0.451029:0.588471:0.451029:0.004594:0.004432:0.004594:0.004432:0.004432:0.004529
 :@0.879120:0.466591:0.883453:0.466591:0.883453:0.451550:0.879120:0.451550:0.004332
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 :@0.588467:0.553931:0.589698:0.553931:0.589698:0.549659:0.588467:0.549659:0.001231
daytime phone  :@0.108276:0.573938:0.223870:0.573938:0.223870:0.558213:0.108276:0.558213:0.009058:0.009010:0.008146:0.004594:0.003536:0.013620:0.008847:0.004594:0.009058:0.009010:0.009058:0.009010:0.009058:0.004464:0.004529
 :@0.265024:0.573938:0.269553:0.573938:0.269553:0.558213:0.265024:0.558213:0.004529
mobile  :@0.588458:0.573938:0.644888:0.573938:0.644888:0.558213:0.588458:0.558213:0.013620:0.009058:0.009010:0.003536:0.003536:0.009058:0.004082:0.004529
 :@0.636285:0.573571:0.640372:0.573571:0.640372:0.559385:0.636285:0.559385:0.004086
home phone :@0.108276:0.594723:0.203146:0.594723:0.203146:0.578999:0.108276:0.578999:0.009058:0.009010:0.013620:0.009058:0.004529:0.009058:0.009058:0.009058:0.008993:0.008896:0.004529
 :@0.265024:0.594723:0.269553:0.594723:0.269553:0.578999:0.265024:0.578999:0.004529
email  :@0.588458:0.594723:0.636387:0.594723:0.636387:0.578999:0.588458:0.578999:0.009058:0.013572:0.009058:0.003552:0.003536:0.004624:0.004529
 :@0.640713:0.593155:0.644405:0.593155:0.644405:0.580336:0.640713:0.580336:0.003692
 :@0.111287:0.610510:0.115373:0.610510:0.115373:0.596324:0.111287:0.596324:0.004086
 :@0.609553:0.610510:0.613639:0.610510:0.613639:0.596324:0.609553:0.596324:0.004086
if someone is complaining on your behalf (:@0.111287:0.624318:0.471417:0.624318:0.471417:0.609430:0.111287:0.609430:0.004923:0.005897:0.004923:0.009917:0.010820:0.015743:0.009899:0.010820:0.010820:0.009846:0.004817:0.004923:0.009935:0.004923:0.009935:0.010820:0.015743:0.010625:0.004923:0.009775:0.004923:0.010820:0.004923:0.010820:0.010820:0.004923:0.010820:0.010820:0.004923:0.009951:0.010820:0.010820:0.006889:0.004923:0.010820:0.009899:0.010820:0.009722:0.004923:0.005897:0.004923:0.005897
eg:@0.471561:0.624318:0.492298:0.624318:0.492298:0.609367:0.471561:0.609367:0.009917:0.010820
 a solicitor or relative) :@0.492280:0.624318:0.681289:0.624318:0.681289:0.609430:0.492280:0.609430:0.004959:0.009899:0.004923:0.009935:0.010625:0.004923:0.004976:0.009899:0.004923:0.005897:0.010820:0.006889:0.004923:0.010820:0.006729:0.004923:0.006889:0.009953:0.004781:0.009899:0.005897:0.004923:0.009882:0.009899:0.005897:0.004923
please give us their details :@0.681443:0.624932:0.877276:0.624932:0.877276:0.609207:0.681443:0.609207:0.009058:0.003519:0.009058:0.009010:0.008146:0.009058:0.004529:0.009058:0.003568:0.008146:0.009058:0.004529:0.008896:0.008146:0.004432:0.004594:0.009058:0.009010:0.003536:0.005474:0.004432:0.009058:0.009010:0.004594:0.009058:0.003519:0.003536:0.008211:0.004529
their name :@0.111295:0.647591:0.192545:0.647591:0.192545:0.631867:0.111295:0.631867:0.004594:0.009058:0.009010:0.003536:0.005474:0.004594:0.009058:0.008830:0.013620:0.008944:0.004529
Ms Lorraine  Cordell:@0.268059:0.647591:0.414331:0.647591:0.414331:0.631867:0.268059:0.631867:0.013620:0.008146:0.004594:0.009058:0.008830:0.005474:0.005474:0.009058:0.003519:0.009058:0.008830:0.004594:0.004594:0.011682:0.009058:0.005425:0.009058:0.009058:0.003519:0.003617
 :@0.414201:0.647591:0.418730:0.647591:0.418730:0.631867:0.414201:0.631867:0.004529
relationship to you :@0.588137:0.647591:0.724569:0.647591:0.724569:0.631867:0.588137:0.631867:0.005474:0.009058:0.003519:0.009058:0.004529:0.003617:0.009010:0.009058:0.008146:0.009010:0.003536:0.009058:0.004529:0.004643:0.008847:0.004594:0.008146:0.009058:0.009010:0.004529
Relative:@0.724667:0.647591:0.783123:0.647591:0.783123:0.631867:0.724667:0.631867:0.011682:0.009058:0.003519:0.009058:0.004529:0.003405:0.008146:0.009058
 :@0.783156:0.647591:0.787685:0.647591:0.787685:0.631867:0.783156:0.631867:0.004529
 :@0.111287:0.664750:0.115816:0.664750:0.115816:0.649026:0.111287:0.649026:0.004529
address for  :@0.111287:0.678023:0.201562:0.678023:0.201562:0.662298:0.111287:0.662298:0.009058:0.009010:0.009058:0.005425:0.009058:0.008146:0.008146:0.004432:0.004594:0.009058:0.005279:0.004480:0.004529
writing to them  :@0.111287:0.691167:0.226001:0.691167:0.226001:0.675442:0.111287:0.675442:0.011682:0.005474:0.003536:0.004594:0.003536:0.009058:0.009010:0.004594:0.004594:0.008847:0.004594:0.004594:0.009058:0.008830:0.013622:0.004560:0.004529
(include postcode):@0.111287:0.701748:0.219878:0.701748:0.219878:0.688929:0.111287:0.688929:0.004423:0.003002:0.007424:0.006721:0.002829:0.007424:0.007424:0.007424:0.003546:0.007424:0.007265:0.006721:0.003692:0.006574:0.007424:0.007424:0.007424:0.004423
 :@0.219872:0.702440:0.224402:0.702440:0.224402:0.686715:0.219872:0.686715:0.004529
23 Byron Terrace :@0.268049:0.666878:0.397996:0.666878:0.397996:0.651154:0.268049:0.651154:0.009058:0.009010:0.004594:0.010802:0.008146:0.005474:0.009058:0.008830:0.004594:0.009955:0.008993:0.005311:0.005474:0.009058:0.008146:0.008912:0.004529
Hertford Road :@0.268049:0.682280:0.374633:0.682280:0.374633:0.666556:0.268049:0.666556:0.011682:0.009058:0.005425:0.004627:0.004594:0.008847:0.005474:0.009058:0.004529:0.011763:0.009010:0.009058:0.008928:0.004529
London :@0.268049:0.697556:0.326733:0.697556:0.326733:0.681831:0.268049:0.681831:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.004529
N9 7DG    :@0.268049:0.712831:0.344834:0.712831:0.344834:0.697106:0.268049:0.697106:0.011682:0.009058:0.004529:0.009058:0.011714:0.012740:0.004432:0.004594:0.004448:0.004529
 :@0.268049:0.728106:0.272578:0.728106:0.272578:0.712381:0.268049:0.712381:0.004529
 :@0.268049:0.743381:0.272578:0.743381:0.272578:0.727657:0.268049:0.727657:0.004529
their daytime phone  :@0.111287:0.762919:0.259997:0.762919:0.259997:0.747194:0.111287:0.747194:0.004432:0.008847:0.008847:0.003373:0.005311:0.004432:0.008847:0.008847:0.007967:0.004432:0.003373:0.013457:0.008847:0.004432:0.008847:0.008847:0.008847:0.008847:0.008847:0.004507:0.004529
07961833021:@0.268041:0.762919:0.367359:0.762919:0.367359:0.747194:0.268041:0.747194:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009058
 :@0.367440:0.762919:0.371969:0.762919:0.371969:0.747194:0.367440:0.747194:0.004529
fax  :@0.590253:0.762919:0.620997:0.762919:0.620997:0.747194:0.590253:0.747194:0.004594:0.009058:0.008146:0.004415:0.004529
their email  :@0.111287:0.783726:0.195192:0.783726:0.195192:0.768001:0.111287:0.768001:0.004594:0.009058:0.009010:0.003536:0.005474:0.004594:0.008847:0.013620:0.009058:0.003519:0.003536:0.004529:0.004529
lorraine32@blueyonda.co.uk:@0.268041:0.782157:0.437236:0.782157:0.437236:0.769338:0.268041:0.769338:0.003002:0.007424:0.004423:0.004423:0.007438:0.002829:0.007424:0.007424:0.007424:0.007424:0.013282:0.007424:0.003002:0.007424:0.007265:0.006721:0.007265:0.007424:0.007424:0.007424:0.003545:0.006721:0.007424:0.003546:0.007424:0.006641
 :@0.437383:0.782157:0.441076:0.782157:0.441076:0.769338:0.437383:0.769338:0.003692
ref             :@0.590242:0.783726:0.667875:0.783726:0.667875:0.768001:0.590242:0.768001:0.005474:0.009058:0.004399:0.004594:0.004627:0.004529:0.004497:0.004529:0.004497:0.004529:0.004497:0.004529:0.004497:0.004529:0.004317:0.004529
 :@0.111287:0.800880:0.115816:0.800880:0.115816:0.785156:0.111287:0.785156:0.004529
if you’re complaining on behalf of a business, charity or trust :@0.111287:0.816119:0.630781:0.816119:0.630781:0.798188:0.111287:0.798188:0.004923:0.005897:0.004923:0.009917:0.010820:0.010820:0.004923:0.006889:0.009917:0.004781:0.009899:0.010820:0.015743:0.010820:0.004923:0.009917:0.004923:0.010820:0.004923:0.010820:0.010659:0.004923:0.010820:0.010820:0.004923:0.010820:0.009917:0.010820:0.009882:0.004923:0.005897:0.004923:0.010820:0.005897:0.004923:0.009882:0.004923:0.010820:0.010643:0.009899:0.004923:0.010661:0.009899:0.009899:0.009899:0.004781:0.004923:0.009935:0.010820:0.009882:0.006729:0.004923:0.005897:0.009882:0.004923:0.010820:0.006889:0.004976:0.005897:0.006889:0.010820:0.009846:0.005897:0.004923
please fill in these details:@0.631150:0.815155:0.811522:0.815155:0.811522:0.799430:0.631150:0.799430:0.008847:0.003536:0.009058:0.009010:0.008146:0.009058:0.004529:0.004643:0.003536:0.003536:0.003536:0.004594:0.003536:0.009058:0.004529:0.004643:0.009058:0.009010:0.008146:0.008847:0.004594:0.009058:0.009010:0.004594:0.009058:0.003519:0.003536:0.008146
 :@0.811472:0.814541:0.816395:0.814541:0.816395:0.799653:0.811472:0.799653:0.004923
its full official name    :@0.111287:0.843704:0.272564:0.843704:0.272564:0.827979:0.111287:0.827979:0.003536:0.004594:0.008146:0.004594:0.004594:0.009058:0.003519:0.003536:0.004594:0.008847:0.004594:0.004594:0.003536:0.008146:0.003536:0.009058:0.003519:0.004594:0.009058:0.008830:0.013620:0.009058:0.004529:0.004529:0.010525:0.004529
number of :@0.690819:0.837068:0.768468:0.837068:0.768468:0.821344:0.690819:0.821344:0.009058:0.009010:0.013620:0.009058:0.009010:0.005311:0.004594:0.009058:0.004399:0.004529
employees  :@0.690819:0.850339:0.779166:0.850340:0.779166:0.834616:0.690819:0.834614:0.009058:0.013572:0.009058:0.003552:0.009058:0.008146:0.009010:0.009058:0.008146:0.005159:-0.540736
*:@0.769501:0.849648:0.774668:0.849648:0.774668:0.836829:0.769501:0.836829:0.005167
 :@0.795356:0.843012:0.799049:0.843012:0.799049:0.830193:0.795356:0.830193:0.003692
      :@0.799075:0.843704:0.826088:0.843704:0.826088:0.827979:0.799075:0.827979:0.004594:0.004432:0.004594:0.004432:0.004432:0.004529
 :@0.108276:0.858382:0.109507:0.858382:0.109507:0.854109:0.108276:0.854109:0.001231
 :@0.265030:0.858382:0.266260:0.858382:0.266260:0.854109:0.265030:0.854109:0.001231
 :@0.792516:0.858382:0.793747:0.858382:0.793747:0.854109:0.792516:0.854109:0.001231
reference:@0.333564:0.001372:0.406929:0.001372:0.406929:-0.012325:0.333564:-0.012325:0.006338:0.009058:0.005491:0.009058:0.006338:0.009058:0.009906:0.009058:0.009058
  :@0.406747:0.002236:0.415703:0.002236:0.415703:-0.013489:0.406747:-0.013489:0.004427:0.004529
 :@0.325595:0.020538:0.330125:0.020538:0.330125:0.004814:0.325595:0.004814:0.004529
Please let us know if you have any practical needs :@0.148122:0.275883:0.481980:0.275883:0.481980:0.261696:0.148122:0.261696:0.009745:0.003190:0.008305:0.008172:0.007393:0.008172:0.004086:0.003307:0.008172:0.004086:0.004027:0.008172:0.007393:0.004086:0.007408:0.008305:0.008172:0.010612:0.004219:0.003190:0.004086:0.004086:0.007393:0.008172:0.008114:0.004233:0.008305:0.008172:0.007393:0.008172:0.004086:0.008114:0.008172:0.007393:0.004086:0.008172:0.004895:0.008172:0.007423:0.004233:0.003190:0.007423:0.008172:0.003669:0.004073:0.008172:0.008275:0.008172:0.008114:0.007423:0.004086
where we could help   for example with :@0.148122:0.287903:0.410417:0.287903:0.410417:0.273717:0.148122:0.273717:0.010612:0.008172:0.008172:0.004895:0.008172:0.004086:0.010774:0.008172:0.004086:0.007379:0.008172:0.008275:0.003190:0.008172:0.004204:0.008172:0.008114:0.003351:0.008172:0.004086:0.008231:0.004248:0.004086:0.008172:0.004895:0.004086:0.008319:0.007423:0.008172:0.012200:0.008172:0.003322:0.008172:0.004086:0.010745:0.003190:0.004086:0.008172:0.004086
–:@0.286641:0.287903:0.294813:0.287903:0.294813:0.273717:0.286641:0.273717:0.008172
information in another format (:@0.148122:0.299803:0.345551:0.299803:0.345551:0.285617:0.148122:0.285617:0.003190:0.008172:0.004086:0.008114:0.005115:0.012244:0.008128:0.004233:0.003190:0.008172:0.008114:0.004233:0.003190:0.008172:0.004204:0.008172:0.008114:0.008305:0.004086:0.008172:0.008114:0.004939:0.004086:0.004219:0.008172:0.004895:0.012419:0.008172:0.004086:0.004027:0.004895
eg:@0.345788:0.299803:0.362103:0.299803:0.362103:0.286053:0.345788:0.286053:0.008143:0.008172
 large print, Braille :@0.362118:0.299803:0.485135:0.299799:0.485135:0.285612:0.362118:0.285617:0.004252:0.003190:0.008172:0.004895:0.008349:0.008172:0.004086:0.008114:0.004939:0.003351:0.008172:0.004086:0.004027:0.004233:0.009745:0.004939:0.008172:0.003322:0.003190:0.003351:0.008172:0.529299
etc:@0.148122:0.311819:0.167671:0.311819:0.167671:0.298069:0.148122:0.298069:0.008143:0.004057:0.007349
) or in a different language. :@0.167818:0.311819:0.348287:0.311819:0.348287:0.297633:0.167818:0.297633:0.004939:0.004086:0.008172:0.004895:0.004086:0.003204:0.008172:0.004204:0.008172:0.004086:0.008275:0.003190:0.004086:0.004086:0.008114:0.004939:0.008305:0.008172:0.004086:0.004189:0.003190:0.008172:0.008275:0.008172:0.008114:0.008305:0.008172:0.008114:0.004410:0.004086
our ref :@0.638587:0.149945:0.680823:0.149945:0.680823:0.137126:0.638587:0.137126:0.007424:0.007424:0.004423:0.003692:0.004423:0.007464:0.003692:0.003692
1635-2175/AA/CD12:@0.680735:0.149945:0.803339:0.149945:0.803339:0.137126:0.680735:0.137126:0.007424:0.007424:0.007265:0.007460:0.004427:0.007424:0.007424:0.007265:0.007424:0.003692:0.008859:0.008859:0.003719:0.009589:0.009536:0.007424:0.007385
 :@0.803326:0.149945:0.807018:0.149945:0.807018:0.137126:0.803326:0.137126:0.003692
Mr S Cordell's complaint about KGM Underwriting Agencies Limited (Our ref: 16352175)->Cordell CF.rtf:@0.403887:0.101849:0.944198:0.101849:0.944198:0.091331:0.403887:0.091331:0.009834:0.003931:0.003140:0.007874:0.003140:0.008524:0.006564:0.003931:0.006564:0.006564:0.002692:0.002692:0.002255:0.005903:0.003140:0.005903:0.006564:0.009834:0.006564:0.002692:0.006564:0.002692:0.006564:0.003282:0.003140:0.006564:0.006564:0.006564:0.006564:0.003282:0.003140:0.007874:0.009185:0.009834:0.003140:0.008524:0.006564:0.006564:0.006564:0.003931:0.008524:0.003931:0.002692:0.003282:0.002692:0.006564:0.006564:0.003140:0.007874:0.006564:0.006564:0.006564:0.005903:0.002692:0.006564:0.005903:0.003140:0.006564:0.002692:0.009834:0.002692:0.003282:0.006564:0.006564:0.003140:0.003931:0.009185:0.006564:0.003931:0.003140:0.003931:0.006564:0.003282:0.003282:0.003140:0.006564:0.006564:0.006564:0.006564:0.006564:0.006564:0.006564:0.006564:0.003931:0.003931:0.006895:0.008524:0.006564:0.003931:0.006564:0.006564:0.002692:0.002692:0.003140:0.008524:0.007213:0.003282:0.003931:0.003282:0.003282
Mr S Cordell's complaint about KGM Underwriting Agencies Limited (Our ref: 16352175)->Cordell CF.rtf:@0.403887:0.101849:0.944198:0.101849:0.944198:0.091331:0.403887:0.091331:0.009834:0.003931:0.003140:0.007874:0.003140:0.008524:0.006564:0.003931:0.006564:0.006564:0.002692:0.002692:0.002255:0.005903:0.003140:0.005903:0.006564:0.009834:0.006564:0.002692:0.006564:0.002692:0.006564:0.003282:0.003140:0.006564:0.006564:0.006564:0.006564:0.003282:0.003140:0.007874:0.009185:0.009834:0.003140:0.008524:0.006564:0.006564:0.006564:0.003931:0.008524:0.003931:0.002692:0.003282:0.002692:0.006564:0.006564:0.003140:0.007874:0.006564:0.006564:0.006564:0.005903:0.002692:0.006564:0.005903:0.003140:0.006564:0.002692:0.009834:0.002692:0.003282:0.006564:0.006564:0.003140:0.003931:0.009185:0.006564:0.003931:0.003140:0.003931:0.006564:0.003282:0.003282:0.003140:0.006564:0.006564:0.006564:0.006564:0.006564:0.006564:0.006564:0.006564:0.003931:0.003931:0.006895:0.008524:0.006564:0.003931:0.006564:0.006564:0.002692:0.002692:0.003140:0.008524:0.007213:0.003282:0.003931:0.003282:0.003282