266:@0.540264:0.955111:0.583545:0.955111:0.583545:0.936738:0.540264:0.936738:0.014736:0.014272:0.014272
1635-2175/AA/CD12 :@0.805982:0.125588:0.904113:0.125588:0.904113:0.115674:0.805982:0.115674:0.005670:0.005670:0.005834:0.005670:0.003544:0.005670:0.005834:0.005670:0.005670:0.002855:0.006871:0.006892:0.002855:0.007416:0.007601:0.005670:0.005885:0.002855
 :@0.111287:0.890910:0.115816:0.890910:0.115816:0.875185:0.111287:0.875185:0.004529
If your complaint is about the sale of :@0.111287:0.136547:0.322254:0.136547:0.322254:0.123728:0.111287:0.123728:0.003546:0.003546:0.003546:0.006548:0.007265:0.007265:0.004250:0.003546:0.006548:0.007265:0.010984:0.007079:0.002829:0.007265:0.002829:0.007265:0.003546:0.003546:0.002829:0.006548:0.003360:0.007265:0.007265:0.007265:0.007265:0.003548:0.003546:0.003545:0.007265:0.007265:0.003546:0.006375:0.007265:0.002829:0.007265:0.003546:0.007265:0.003546:0.003692
payment protection insurance:@0.322054:0.135843:0.507626:0.135843:0.507626:0.124677:0.322054:0.124677:0.007969:0.007265:0.007265:0.011688:0.007265:0.007969:0.004250:0.003546:0.007969:0.004954:0.007969:0.004250:0.007265:0.007265:0.004250:0.003546:0.007969:0.007969:0.003546:0.003546:0.007969:0.007079:0.007969:0.004954:0.007265:0.007969:0.007265:0.007385
 (PPI), you will also need to complete a separate questionnaire.  :@0.507511:0.136547:0.877500:0.136547:0.877500:0.123728:0.507511:0.123728:0.003542:0.004250:0.008673:0.008673:0.003546:0.004250:0.003546:0.003546:0.006548:0.007265:0.007265:0.003546:0.009390:0.002829:0.002829:0.002829:0.003546:0.007265:0.002829:0.006548:0.007265:0.003546:0.007265:0.007265:0.007079:0.007265:0.003546:0.003546:0.007265:0.003546:0.006548:0.007265:0.010984:0.007265:0.002829:0.007265:0.003360:0.007265:0.003546:0.007265:0.003546:0.006548:0.007265:0.007265:0.007265:0.004250:0.007265:0.003546:0.007265:0.003360:0.007265:0.007265:0.007265:0.006548:0.003546:0.002656:0.007265:0.007265:0.007265:0.007265:0.002829:0.004250:0.007265:0.003546:0.003324:0.003692
▪:@0.111287:0.148322:0.118749:0.148322:0.118749:0.135535:0.111287:0.135535:0.007462
 :@0.118553:0.149635:0.123082:0.149635:0.123082:0.133911:0.118553:0.133911:0.004529
You may have done this already   if you have already complained directly to the business you think is responsible.  :@0.137850:0.148943:0.800304:0.148943:0.800304:0.136124:0.137850:0.136124:0.008673:0.007265:0.007265:0.003546:0.010984:0.007265:0.006548:0.003546:0.007265:0.007265:0.006375:0.007265:0.003546:0.007265:0.007265:0.007265:0.007265:0.003546:0.003546:0.007265:0.002656:0.006548:0.003546:0.007265:0.002829:0.004249:0.007265:0.007265:0.007079:0.006548:0.003692:0.007080:0.003546:0.002829:0.003546:0.003546:0.006548:0.007265:0.007265:0.003546:0.007265:0.007079:0.006548:0.007265:0.003546:0.007265:0.002829:0.004250:0.007265:0.007265:0.007079:0.006548:0.003546:0.006548:0.007265:0.010798:0.007265:0.002829:0.007265:0.002656:0.007265:0.007265:0.007265:0.003546:0.007265:0.002829:0.004250:0.007265:0.006548:0.003546:0.002829:0.006548:0.003546:0.003360:0.007265:0.003546:0.003546:0.007265:0.007265:0.003546:0.007265:0.007265:0.006375:0.002829:0.007265:0.007265:0.006548:0.006548:0.003360:0.006548:0.007079:0.007265:0.003546:0.003546:0.007265:0.002829:0.007265:0.006548:0.003546:0.002829:0.006548:0.003546:0.004250:0.007079:0.006548:0.007265:0.007265:0.007265:0.006375:0.002829:0.007265:0.002829:0.007265:0.003546:0.003413:0.003692
–:@0.326836:0.148943:0.334221:0.148943:0.334221:0.136124:0.326836:0.136124:0.007385
▪:@0.111287:0.160593:0.118749:0.160593:0.118749:0.147806:0.111287:0.147806:0.007462
 :@0.118553:0.161906:0.123082:0.161906:0.123082:0.146182:0.118553:0.146182:0.004529
If not, :@0.137850:0.161214:0.173804:0.161214:0.173804:0.148396:0.137850:0.148396:0.003546:0.003546:0.003546:0.007265:0.007265:0.003546:0.003546:0.003692
you can download the consumer questionnaire off our website:@0.173658:0.161214:0.530033:0.161214:0.530033:0.148396:0.173658:0.148396:0.006548:0.007265:0.007265:0.003546:0.006548:0.007265:0.007265:0.003546:0.007079:0.007265:0.009390:0.007265:0.002829:0.007265:0.007265:0.007265:0.003546:0.003546:0.007265:0.007265:0.003546:0.006375:0.007079:0.007265:0.006548:0.007265:0.010984:0.007265:0.004250:0.003546:0.007265:0.007265:0.007079:0.006548:0.003546:0.002829:0.007265:0.007265:0.007265:0.007265:0.002829:0.004250:0.007265:0.003546:0.007265:0.003546:0.003546:0.003360:0.007265:0.007265:0.004250:0.003546:0.009390:0.007265:0.007265:0.006548:0.002829:0.003546:0.007385
   or phone us for a copy on :@0.529821:0.161214:0.694754:0.161214:0.694754:0.148396:0.529821:0.148396:0.003692:0.007119:0.003546:0.007265:0.004250:0.003546:0.007265:0.007265:0.007265:0.007079:0.007265:0.003546:0.007265:0.006548:0.003546:0.003546:0.007265:0.004250:0.003546:0.007265:0.003546:0.006375:0.007265:0.007265:0.006375:0.003546:0.007265:0.007265:0.003692
–:@0.533367:0.161214:0.540752:0.161214:0.540752:0.148396:0.533367:0.148396:0.007385
0300 123 9 123:@0.694554:0.160510:0.785043:0.160510:0.785043:0.149344:0.694554:0.149344:0.007265:0.007265:0.007265:0.007265:0.003546:0.007265:0.007265:0.007265:0.003546:0.007265:0.003546:0.007265:0.007079:0.007385
. :@0.784910:0.161214:0.792149:0.161214:0.792149:0.148396:0.784910:0.148396:0.003546:0.003692
 :@0.791817:0.161214:0.795509:0.161214:0.795509:0.148396:0.791817:0.148396:0.003692
 :@0.111287:0.172724:0.112517:0.172724:0.112517:0.168451:0.111287:0.168451:0.001231
 :@0.164449:0.174433:0.167748:0.174433:0.167748:0.162982:0.164449:0.162982:0.003298
 :@0.111287:0.202372:0.115816:0.202372:0.115816:0.186647:0.111287:0.186647:0.004529
 :@0.164449:0.199645:0.165680:0.199645:0.165680:0.195372:0.164449:0.195372:0.001231
 :@0.111288:0.226065:0.112518:0.226065:0.112518:0.221792:0.111288:0.221792:0.001231
The business has :@0.125100:0.261408:0.232986:0.261408:0.232986:0.248589:0.125100:0.248589:0.008115:0.007451:0.007424:0.003692:0.007451:0.007265:0.006721:0.002828:0.007424:0.007424:0.006548:0.006721:0.003692:0.007292:0.007424:0.006721:0.003692
eight weeks:@0.232974:0.260703:0.308135:0.260703:0.308135:0.249537:0.232974:0.249537:0.007424:0.003692:0.008155:0.008115:0.004423:0.003573:0.010440:0.007424:0.007265:0.007265:0.007385
 from this date to send you its final written answer   :@0.308242:0.261408:0.613947:0.261408:0.613947:0.248589:0.308242:0.248589:0.003719:0.003692:0.004423:0.007451:0.010984:0.003692:0.003732:0.007424:0.002829:0.006721:0.003692:0.007292:0.007424:0.003692:0.007451:0.003692:0.003573:0.007424:0.003692:0.006574:0.007424:0.007424:0.007424:0.003546:0.006721:0.007424:0.007264:0.003692:0.003028:0.003546:0.006548:0.003692:0.003732:0.003002:0.007424:0.007265:0.003002:0.003692:0.009589:0.004423:0.003002:0.003692:0.003573:0.007424:0.007424:0.003692:0.007292:0.007424:0.006722:0.009588:0.007385:0.004423:0.003692:0.007638:0.003692
–:@0.602817:0.261408:0.610202:0.261408:0.610202:0.248589:0.602817:0.248589:0.007385
before:@0.613974:0.260703:0.654457:0.260703:0.654457:0.249537:0.613974:0.249537:0.008115:0.007451:0.004423:0.008115:0.004994:0.007385
 we can investigate the complaint. :@0.654523:0.261408:0.857309:0.261408:0.857309:0.248589:0.654523:0.248589:0.003546:0.009589:0.007385:0.003732:0.006721:0.007424:0.007265:0.003692:0.003027:0.007266:0.006721:0.007424:0.006548:0.003692:0.003028:0.007424:0.007265:0.003692:0.007451:0.003692:0.003573:0.007424:0.007424:0.003692:0.006574:0.007424:0.010984:0.007424:0.003000:0.007265:0.002829:0.007424:0.003692:0.003773:0.003692
just a few more questions  :@0.111287:0.275385:0.338671:0.275385:0.338671:0.260497:0.111287:0.260497:0.004923:0.010820:0.009917:0.005897:0.004923:0.009882:0.004923:0.005897:0.009882:0.013636:0.004923:0.015743:0.010820:0.006924:0.009899:0.004923:0.010820:0.010820:0.009740:0.009899:0.005897:0.004923:0.010820:0.010820:0.009846:0.004941:0.004923
▪:@0.111287:0.294344:0.118749:0.294344:0.118749:0.281557:0.111287:0.281557:0.007462
 :@0.118725:0.295657:0.123254:0.295657:0.123254:0.279933:0.118725:0.279933:0.004529
Has the business you’re complaining about sent you its final written answer:@0.125100:0.295657:0.664664:0.295657:0.664664:0.279933:0.125100:0.279933:0.011682:0.009058:0.008146:0.004529:0.004643:0.009058:0.008830:0.004594:0.009058:0.009010:0.008146:0.003536:0.009058:0.009010:0.008146:0.008146:0.004594:0.008146:0.008847:0.009058:0.003519:0.005474:0.009058:0.004399:0.008146:0.009058:0.013572:0.009058:0.003552:0.009058:0.003519:0.009058:0.003519:0.009058:0.009010:0.004594:0.009058:0.009010:0.009058:0.009010:0.004594:0.004432:0.008146:0.009058:0.009010:0.004432:0.004594:0.007967:0.009058:0.009010:0.004594:0.003534:0.004594:0.008146:0.004433:0.004593:0.003536:0.009058:0.009008:0.003536:0.004594:0.011682:0.005474:0.003536:0.004432:0.004594:0.009058:0.009010:0.004594:0.009058:0.009010:0.008146:0.011682:0.008847:0.005425
?:@0.664974:0.295657:0.674032:0.295657:0.674032:0.279933:0.664974:0.279933:0.009058
 :@0.674006:0.294965:0.677698:0.294965:0.677698:0.282146:0.674006:0.282146:0.003692
Please enclose a copy of the :@0.125100:0.309240:0.298586:0.309240:0.298586:0.296421:0.125100:0.296421:0.008859:0.002988:0.007424:0.007424:0.006548:0.007424:0.003692:0.007451:0.007265:0.006721:0.002829:0.007424:0.006721:0.007424:0.003546:0.007424:0.003692:0.006574:0.007424:0.007424:0.006548:0.003692:0.007451:0.003692:0.003732:0.003546:0.007424:0.007424:0.003692
last letter:@0.298855:0.308536:0.357786:0.308536:0.357786:0.297369:0.298855:0.297369:0.003546:0.007424:0.007424:0.004423:0.003692:0.003732:0.007424:0.004423:0.004250:0.007424:0.005167
 that the business sent you. :@0.357870:0.309240:0.523246:0.309240:0.523246:0.296421:0.357870:0.296421:0.003719:0.003692:0.007451:0.007424:0.003546:0.003692:0.003732:0.007424:0.007424:0.003546:0.007424:0.007264:0.006721:0.003002:0.007424:0.007265:0.006721:0.006548:0.003692:0.006747:0.007265:0.007424:0.003692:0.003732:0.006721:0.007265:0.007424:0.003698:0.003692
 YES:@0.754050:0.294164:0.787579:0.294164:0.787579:0.279978:0.754050:0.279978:0.004073:0.009745:0.009907:0.009804
 :@0.787564:0.293838:0.791257:0.293838:0.791257:0.281019:0.787564:0.281019:0.003692
  NO :@0.808461:0.294164:0.849913:0.294164:0.849913:0.279978:0.808461:0.279978:0.004086:0.011144:0.010627:0.011509:0.004086
   :@0.812534:0.293838:0.823664:0.293838:0.823664:0.281019:0.812534:0.281019:0.003719:0.003719:0.003692
 :@0.866901:0.294164:0.870987:0.294164:0.870987:0.279978:0.866901:0.279978:0.004086
 :@0.111287:0.316142:0.113748:0.316142:0.113748:0.307596:0.111287:0.307596:0.002462
▪:@0.111287:0.328684:0.118749:0.328684:0.118749:0.315897:0.111287:0.315897:0.007462
 :@0.118725:0.329997:0.123254:0.329997:0.123254:0.314273:0.118725:0.314273:0.004529
Has there been any court action relating to your complaint (or is any planned)?:@0.137850:0.329997:0.701842:0.329997:0.701842:0.314273:0.137850:0.314273:0.011682:0.009058:0.008146:0.004529:0.004643:0.009058:0.008830:0.005474:0.009058:0.004529:0.009058:0.009058:0.009058:0.008814:0.004594:0.009058:0.009010:0.008146:0.004432:0.008146:0.009058:0.009010:0.005311:0.004594:0.004594:0.009058:0.007934:0.004594:0.003536:0.009058:0.009010:0.004594:0.005474:0.009058:0.003519:0.008847:0.004594:0.003536:0.009058:0.009010:0.004594:0.004594:0.008847:0.004594:0.008146:0.009058:0.008830:0.005474:0.004594:0.007967:0.009058:0.013572:0.009058:0.003552:0.009058:0.003519:0.009058:0.004529:0.004643:0.005311:0.009058:0.005279:0.004594:0.003537:0.008146:0.004594:0.009058:0.009010:0.007967:0.004594:0.009058:0.003519:0.009058:0.009010:0.009058:0.009010:0.009058:0.005425:0.009058
 :@0.701986:0.329631:0.706072:0.329631:0.706072:0.315445:0.701986:0.315445:0.004086
  * If YES, please enclose copies of relevant paperwork.:@0.111287:0.343580:0.444616:0.343580:0.444616:0.330761:0.111287:0.330761:0.003692:0.010121:0.005167:0.003692:0.003692:0.003732:0.003692:0.008859:0.008859:0.008859:0.003719:0.003692:0.007451:0.002829:0.007424:0.007424:0.006548:0.007424:0.003692:0.007450:0.007265:0.006721:0.002829:0.007424:0.006721:0.007424:0.003546:0.006721:0.007265:0.007424:0.003002:0.007265:0.006721:0.003692:0.007451:0.003692:0.003732:0.004250:0.007424:0.003002:0.007265:0.006721:0.007424:0.007424:0.003546:0.003692:0.007451:0.007424:0.007265:0.007424:0.004423:0.009589:0.007383:0.004423:0.006588:0.003692
 :@0.444821:0.343906:0.448907:0.343906:0.448907:0.329719:0.444821:0.329719:0.004086
*:@0.753342:0.328304:0.758509:0.328304:0.758509:0.315485:0.753342:0.315485:0.005167
YES :@0.758477:0.328630:0.791961:0.328630:0.791961:0.314443:0.758477:0.314443:0.009745:0.009907:0.009745:0.004086
  NO :@0.809170:0.328630:0.850607:0.328630:0.850607:0.314443:0.809170:0.314443:0.004086:0.011144:0.010612:0.011509:0.004086
   :@0.813243:0.328304:0.824373:0.328304:0.824373:0.315485:0.813243:0.315485:0.003719:0.003719:0.003692
 :@0.867609:0.328630:0.871695:0.328630:0.871695:0.314443:0.867609:0.314443:0.004086
 :@0.111287:0.356277:0.114585:0.356277:0.114585:0.344825:0.111287:0.344825:0.003298
▪:@0.111287:0.368503:0.118749:0.368503:0.118749:0.355716:0.111287:0.355716:0.007462
 :@0.118732:0.369816:0.123261:0.369816:0.123261:0.354091:0.118732:0.354091:0.004529
How do you want the business to put things right for you? :@0.128117:0.369816:0.545166:0.369816:0.545166:0.354091:0.128117:0.354091:0.011682:0.009058:0.011665:0.004594:0.009058:0.009010:0.004594:0.008146:0.009058:0.009010:0.004594:0.011682:0.009058:0.008830:0.004594:0.004432:0.004594:0.009058:0.009010:0.004594:0.009058:0.008830:0.008146:0.003536:0.009058:0.009010:0.008146:0.008146:0.004594:0.004594:0.008847:0.004594:0.009058:0.009010:0.004432:0.004594:0.004594:0.009058:0.003519:0.009058:0.009010:0.007967:0.004594:0.005474:0.003536:0.009058:0.009010:0.004432:0.004432:0.004594:0.009058:0.005279:0.004594:0.008146:0.009058:0.009010:0.009058:0.004529
 :@0.111287:0.385305:0.111680:0.385305:0.111680:0.383938:0.111287:0.383938:0.000394
 :@0.111641:0.388723:0.116170:0.388723:0.116170:0.372999:0.111641:0.372999:0.004529
  :@0.111287:0.401996:0.120247:0.401996:0.120247:0.386272:0.111287:0.386272:0.004432:0.004529
 :@0.111287:0.415140:0.115816:0.415140:0.115816:0.399416:0.111287:0.399416:0.004529
 :@0.111287:0.439226:0.117834:0.439226:0.117834:0.416494:0.111287:0.416494:0.006548
 :@0.209778:0.438575:0.215538:0.438575:0.215538:0.418577:0.209778:0.418577:0.005760
accessibility and practical needs  :@0.111287:0.451845:0.396793:0.451845:0.396793:0.436956:0.111287:0.436956:0.009899:0.009899:0.009740:0.009899:0.009899:0.009899:0.004923:0.010661:0.004923:0.004976:0.004923:0.005897:0.009882:0.004781:0.009899:0.010820:0.010820:0.004923:0.010820:0.006889:0.009740:0.009899:0.005897:0.004923:0.009882:0.009899:0.004923:0.004976:0.010624:0.009899:0.009899:0.010820:0.009722:0.005102:0.004923
Do you have any practical needs where we could help   by making adjustments like :@0.111287:0.475769:0.716876:0.475769:0.716876:0.460044:0.111287:0.460044:0.011682:0.009058:0.004529:0.008146:0.009058:0.009058:0.004578:0.009058:0.009010:0.008146:0.008847:0.004594:0.009058:0.009010:0.007967:0.004594:0.009058:0.005425:0.009058:0.007983:0.004594:0.003536:0.007967:0.009058:0.003519:0.004594:0.009058:0.009010:0.009058:0.009010:0.008146:0.004594:0.011682:0.009058:0.009010:0.005474:0.008847:0.004594:0.011682:0.009058:0.004529:0.008146:0.009058:0.009058:0.003536:0.008847:0.004594:0.009058:0.009010:0.003536:0.009058:0.004529:0.009282:0.004604:0.009058:0.007934:0.004432:0.013620:0.009058:0.008146:0.003519:0.009058:0.009010:0.004594:0.009058:0.008830:0.003698:0.009058:0.008146:0.004399:0.013620:0.009058:0.009010:0.004594:0.007967:0.004594:0.003536:0.003536:0.008146:0.009058:0.004529
–:@0.503969:0.475769:0.513028:0.475769:0.513028:0.460044:0.503969:0.460044:0.009058
using large print, Braille or a different language?:@0.111287:0.488916:0.456878:0.488916:0.456878:0.473192:0.111287:0.473192:0.009058:0.008146:0.003519:0.009058:0.009010:0.004594:0.003536:0.009058:0.005425:0.009058:0.009058:0.004578:0.008847:0.005474:0.003536:0.009058:0.004529:0.004480:0.004594:0.010802:0.005474:0.009058:0.003519:0.003536:0.003536:0.009058:0.004399:0.009058:0.005425:0.004627:0.008847:0.004594:0.009058:0.003519:0.004594:0.004594:0.008847:0.005474:0.009058:0.009010:0.004432:0.004594:0.003536:0.009058:0.009010:0.009058:0.009010:0.009058:0.009010:0.009058:0.009058
   * If YES, please tell us how we can help you. :@0.457041:0.488225:0.734454:0.488225:0.734454:0.475406:0.457041:0.475406:0.003692:0.003573:0.003719:0.005167:0.003692:0.003692:0.003732:0.003692:0.008859:0.008859:0.008859:0.003719:0.003692:0.007451:0.002829:0.007424:0.007265:0.006721:0.007424:0.003692:0.003732:0.007264:0.003002:0.003002:0.003546:0.007424:0.006721:0.003692:0.007292:0.007424:0.009589:0.003692:0.009390:0.007424:0.003692:0.006747:0.007265:0.007424:0.003692:0.007451:0.007265:0.003000:0.007424:0.003546:0.006721:0.007424:0.007424:0.003692:0.003692
 :@0.734570:0.488916:0.739100:0.488916:0.739100:0.473192:0.734570:0.473192:0.004529
*:@0.754050:0.474075:0.759217:0.474075:0.759217:0.461256:0.754050:0.461256:0.005167
YES :@0.759186:0.474401:0.792669:0.474401:0.792669:0.460215:0.759186:0.460215:0.009745:0.009907:0.009745:0.004086
   NO :@0.809878:0.474401:0.855388:0.474401:0.855388:0.460215:0.809878:0.460215:0.004072:0.004086:0.011145:0.010612:0.011509:0.004086
   :@0.818024:0.474075:0.829154:0.474075:0.829154:0.461256:0.818024:0.461256:0.003719:0.003719:0.003692
 :@0.872391:0.474767:0.876920:0.474767:0.876920:0.459043:0.872391:0.459043:0.004529
      :@0.111287:0.511580:0.138307:0.511580:0.138307:0.495856:0.111287:0.495856:0.004594:0.004432:0.004594:0.004432:0.004439:0.004529
 :@0.111287:0.548660:0.117047:0.548660:0.117047:0.528662:0.111287:0.528662:0.005760
finally, please read and sign this declaration :@0.111287:0.561929:0.488172:0.561929:0.488172:0.547041:0.111287:0.547041:0.005897:0.004923:0.010820:0.009846:0.004976:0.004923:0.009935:0.004923:0.004976:0.010625:0.004923:0.009935:0.009740:0.009899:0.009899:0.004923:0.006765:0.009899:0.009899:0.010820:0.004764:0.009740:0.010820:0.010820:0.004923:0.009899:0.004923:0.010820:0.010820:0.004923:0.005897:0.010820:0.004923:0.009898:0.004923:0.010820:0.009758:0.009899:0.004923:0.009935:0.006729:0.009899:0.005897:0.004728:0.010820:0.011088:0.004923
 :@0.111287:0.570181:0.115816:0.570181:0.115816:0.554457:0.111287:0.554457:0.004529
 :@0.111287:0.574388:0.113354:0.574388:0.113354:0.568109:0.111287:0.568109:0.002068
“:@0.111287:0.612593:0.131918:0.612593:0.131918:0.570814:0.111287:0.570814:0.020631
 :@0.132006:0.608917:0.143477:0.608917:0.143477:0.574227:0.132006:0.574227:0.011471
▪:@0.147944:0.587400:0.155406:0.587400:0.155406:0.574613:0.147944:0.574613:0.007462
 :@0.155418:0.588713:0.159947:0.588713:0.159947:0.572989:0.155418:0.572989:0.004529
I’:@0.174543:0.588713:0.182771:0.588713:0.182771:0.572989:0.174543:0.572989:0.004611:0.003617
d like the Financial Ombudsman Service to look into my complaint. To the best of my :@0.182690:0.588713:0.795344:0.588713:0.795344:0.572989:0.182690:0.572989:0.009058:0.004529:0.003617:0.003519:0.008146:0.009058:0.004529:0.004643:0.009058:0.008830:0.004594:0.009955:0.003503:0.009058:0.009010:0.009058:0.008146:0.003519:0.009058:0.003519:0.004594:0.012578:0.013457:0.009058:0.009010:0.009058:0.008146:0.013572:0.009058:0.009058:0.004578:0.010802:0.008847:0.005474:0.008146:0.003536:0.008146:0.009058:0.004399:0.004594:0.009058:0.004529:0.003617:0.009010:0.009058:0.007934:0.004594:0.003536:0.009058:0.004529:0.009058:0.004448:0.013620:0.007967:0.004594:0.008146:0.009058:0.013572:0.009058:0.003552:0.009058:0.003519:0.009058:0.004399:0.004594:0.004594:0.009955:0.008814:0.004594:0.004594:0.008847:0.009058:0.004529:0.009058:0.009058:0.008146:0.004415:0.004594:0.009058:0.004399:0.004432:0.013620:0.008146:0.004529
knowledge, all the information I’ve given you is accurate. :@0.174543:0.601986:0.585154:0.601986:0.585154:0.586261:0.174543:0.586261:0.008146:0.009058:0.009010:0.011682:0.003536:0.009058:0.009010:0.009058:0.009010:0.004594:0.004594:0.009058:0.003519:0.003536:0.004594:0.004594:0.009058:0.008829:0.004594:0.003534:0.009058:0.004529:0.009058:0.005329:0.013456:0.009058:0.004529:0.003617:0.009010:0.009058:0.004529:0.004643:0.003536:0.008146:0.008847:0.004594:0.009058:0.003519:0.008146:0.009058:0.009010:0.004594:0.008146:0.009058:0.008830:0.004594:0.003536:0.008146:0.004594:0.009058:0.007934:0.008146:0.009058:0.005425:0.009058:0.004594:0.008847:0.004594:0.004529
 :@0.585288:0.601986:0.589817:0.601986:0.589817:0.586261:0.585288:0.586261:0.004529
▪:@0.147944:0.616982:0.155406:0.616982:0.155406:0.604195:0.147944:0.604195:0.007462
 :@0.155423:0.618295:0.159952:0.618295:0.159952:0.602571:0.155423:0.602571:0.004529
I understand that you usually resolve complaints by phone, letter and email.  :@0.174550:0.618295:0.726174:0.618295:0.726174:0.602571:0.174550:0.602571:0.004594:0.004594:0.009058:0.009010:0.009058:0.008830:0.005474:0.008146:0.004594:0.009058:0.009010:0.008847:0.004594:0.004594:0.009058:0.008830:0.004594:0.004432:0.008146:0.009058:0.009010:0.004594:0.009058:0.007934:0.009058:0.009010:0.003536:0.003536:0.008146:0.004594:0.005474:0.009058:0.008146:0.009010:0.003536:0.008146:0.009058:0.004529:0.008146:0.008896:0.013620:0.009058:0.003519:0.009058:0.003519:0.009058:0.004529:0.008146:0.004480:0.009058:0.008146:0.004529:0.009058:0.009058:0.009058:0.008993:0.009058:0.004399:0.004594:0.003536:0.009058:0.004399:0.004594:0.009058:0.005279:0.004594:0.009058:0.009010:0.009058:0.004529:0.008896:0.013620:0.008847:0.003536:0.003536:0.004594:0.004888:0.004529
▪:@0.147944:0.633385:0.155406:0.633385:0.155406:0.620598:0.147944:0.620598:0.007462
 :@0.155423:0.634698:0.159952:0.634698:0.159952:0.618974:0.155423:0.618974:0.004529
I understand that you will need some personal details about me, that you might need to :@0.174550:0.634698:0.803594:0.634698:0.803594:0.618974:0.174550:0.618974:0.004594:0.004594:0.009058:0.009010:0.009058:0.008830:0.005474:0.008146:0.004594:0.009058:0.009010:0.008847:0.004594:0.004594:0.009058:0.008830:0.004594:0.004432:0.008146:0.009058:0.009010:0.004594:0.011682:0.003536:0.003536:0.003536:0.004594:0.009058:0.009010:0.009173:0.009058:0.004529:0.008146:0.008896:0.013620:0.009058:0.004529:0.008896:0.009058:0.005425:0.008146:0.009058:0.009058:0.009058:0.003503:0.004594:0.009058:0.008830:0.004432:0.009058:0.003519:0.003536:0.008146:0.004594:0.009058:0.009010:0.009058:0.009010:0.004594:0.004432:0.013620:0.009058:0.004399:0.004594:0.004594:0.009058:0.008830:0.004594:0.004432:0.008146:0.009058:0.009010:0.004432:0.013620:0.003536:0.009058:0.009010:0.004594:0.004594:0.009058:0.009010:0.009058:0.008830:0.004594:0.004594:0.008847:0.004529
share information I give you   including sensitive or personal information   with the :@0.174543:0.647846:0.772893:0.647846:0.772893:0.632122:0.174543:0.632122:0.008146:0.009058:0.009010:0.005474:0.009058:0.004529:0.003617:0.009010:0.004594:0.008847:0.005311:0.013620:0.009058:0.004529:0.003617:0.009010:0.009058:0.004399:0.004594:0.004594:0.009058:0.003519:0.008146:0.008847:0.004432:0.008146:0.009058:0.009011:0.004529:0.009187:0.004611:0.003536:0.009058:0.008146:0.003519:0.009058:0.009010:0.003536:0.009058:0.009010:0.004594:0.008146:0.009058:0.009010:0.008146:0.003536:0.004594:0.003536:0.008146:0.008847:0.004432:0.009058:0.005425:0.004627:0.009058:0.008830:0.005474:0.008146:0.009058:0.009010:0.009058:0.003519:0.004594:0.003536:0.009058:0.004529:0.008896:0.005474:0.013620:0.008847:0.004594:0.003536:0.009058:0.009010:0.004529:0.009075:0.004611:0.011682:0.003536:0.004594:0.009058:0.004399:0.004594:0.009058:0.009010:0.004529
–:@0.378588:0.647846:0.387646:0.647846:0.387646:0.632122:0.378588:0.632122:0.009058
–:@0.698975:0.647846:0.708034:0.647846:0.708034:0.632122:0.698975:0.632122:0.009058
business involved and other relevant organisations, and that you might need to ask them :@0.174543:0.660994:0.815172:0.660994:0.815172:0.645269:0.174543:0.645269:0.009058:0.009010:0.008146:0.003536:0.009058:0.009010:0.008146:0.008146:0.004594:0.003536:0.009058:0.008146:0.009010:0.003536:0.008146:0.009058:0.009010:0.004594:0.009058:0.009010:0.009058:0.004529:0.008896:0.004432:0.009058:0.009010:0.005474:0.004432:0.005474:0.009058:0.003519:0.009058:0.008146:0.009010:0.009058:0.004529:0.004643:0.008847:0.005474:0.009058:0.009010:0.009058:0.003519:0.008146:0.009058:0.004529:0.003617:0.009010:0.008847:0.008146:0.004594:0.004594:0.009058:0.009010:0.008847:0.004594:0.004594:0.009058:0.008830:0.004594:0.004432:0.008146:0.009058:0.009010:0.004432:0.013620:0.003536:0.009058:0.009010:0.004432:0.004594:0.009058:0.008830:0.009058:0.009010:0.004594:0.004594:0.008847:0.004594:0.009058:0.008146:0.007934:0.004594:0.004594:0.009058:0.008830:0.013620:0.004529
for information that’s re:@0.174543:0.674266:0.340739:0.674266:0.340739:0.658542:0.174543:0.658542:0.004594:0.009058:0.005279:0.004594:0.003536:0.009058:0.004529:0.009058:0.005328:0.013620:0.009058:0.004529:0.003617:0.009010:0.008847:0.004594:0.004594:0.009058:0.008830:0.004594:0.003534:0.008146:0.004594:0.005474:0.009058
levant to my case.  :@0.340822:0.674266:0.480512:0.674266:0.480512:0.658542:0.340822:0.658542:0.003536:0.008847:0.008146:0.009058:0.009010:0.004594:0.004432:0.004594:0.009058:0.004399:0.013620:0.007967:0.004594:0.008146:0.009058:0.008146:0.008830:0.004594:0.004529:0.004529
▪:@0.147944:0.689231:0.155406:0.689231:0.155406:0.676444:0.147944:0.676444:0.007462
 :@0.155423:0.690544:0.159952:0.690544:0.159952:0.674820:0.155423:0.674820:0.004529
I understand that you have a duty to publish your ombudsmen’s final decisions on your :@0.174550:0.690544:0.800825:0.690544:0.800825:0.674820:0.174550:0.674820:0.004594:0.004594:0.009058:0.009010:0.009058:0.008830:0.005474:0.008146:0.004594:0.009058:0.009010:0.008847:0.004594:0.004594:0.009058:0.008830:0.004594:0.004432:0.008146:0.009058:0.009010:0.004594:0.009058:0.008829:0.008146:0.009058:0.004531:0.009058:0.004609:0.009058:0.008832:0.004593:0.007967:0.004594:0.004594:0.008847:0.004594:0.009058:0.009010:0.009058:0.003519:0.003536:0.008146:0.009058:0.004529:0.008146:0.009058:0.009058:0.005311:0.004432:0.009058:0.013572:0.009058:0.009058:0.009058:0.008146:0.013409:0.009058:0.009010:0.003536:0.008146:0.004594:0.004594:0.003536:0.009058:0.009010:0.003536:0.004594:0.009058:0.009010:0.008146:0.003536:0.007967:0.003536:0.009058:0.009010:0.008146:0.004594:0.009058:0.009010:0.004594:0.008146:0.009058:0.008830:0.005476:0.004529
website   :@0.174543:0.703817:0.247777:0.703817:0.247777:0.688093:0.174543:0.688093:0.011682:0.009058:0.009010:0.008146:0.003536:0.004594:0.009058:0.004529:0.009091:0.004529
– with consumers’ details removed –:@0.234222:0.703817:0.496919:0.703817:0.496919:0.688093:0.234222:0.688093:0.009058:0.004578:0.011682:0.003536:0.004594:0.008847:0.004594:0.008146:0.009058:0.009010:0.008146:0.008847:0.013620:0.009058:0.005279:0.008146:0.003536:0.004594:0.009058:0.009010:0.004593:0.009058:0.003519:0.003537:0.008146:0.004594:0.005473:0.008847:0.013620:0.009058:0.008146:0.009010:0.008847:0.004792:0.009058
 but that most cases can be resolved before :@0.496886:0.703817:0.816247:0.703817:0.816247:0.688093:0.496886:0.688093:0.004611:0.009058:0.008830:0.004594:0.004432:0.004432:0.009058:0.009010:0.004594:0.004432:0.013620:0.009058:0.008146:0.004399:0.004594:0.008146:0.009058:0.008146:0.009010:0.007967:0.004594:0.008146:0.009058:0.008830:0.004594:0.009058:0.009010:0.004432:0.005311:0.009058:0.008146:0.009010:0.003536:0.008146:0.009058:0.009010:0.004594:0.009058:0.009010:0.004594:0.008847:0.005474:0.009058:0.004529
they reach an ombudsman. :@0.174543:0.716965:0.375688:0.716965:0.375688:0.701240:0.174543:0.701240:0.004594:0.009058:0.009010:0.008146:0.004432:0.005474:0.009058:0.009010:0.008146:0.009058:0.004529:0.009058:0.008879:0.004594:0.008847:0.013620:0.009058:0.009010:0.009058:0.007934:0.013457:0.009058:0.009010:0.004513:0.004529
▪:@0.147944:0.731930:0.155406:0.731930:0.155406:0.719143:0.147944:0.719143:0.007462
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I understand that to help you provide the best possible service, you (or a trusted third party) :@0.174550:0.733243:0.834208:0.733243:0.834208:0.717518:0.174550:0.717518:0.004594:0.004594:0.009058:0.009010:0.009058:0.008830:0.005474:0.008146:0.004594:0.009058:0.009010:0.008847:0.004594:0.004594:0.009058:0.008830:0.004594:0.004432:0.004594:0.008847:0.004594:0.009058:0.009010:0.003536:0.009058:0.004399:0.008146:0.009058:0.009010:0.004594:0.009058:0.005425:0.009058:0.008293:0.003536:0.009058:0.008830:0.004594:0.004594:0.009058:0.008830:0.004594:0.009058:0.009010:0.008146:0.004432:0.004594:0.009058:0.009010:0.007967:0.008146:0.003536:0.009058:0.003519:0.009058:0.004529:0.008146:0.009058:0.005491:0.008146:0.003536:0.008146:0.009058:0.004399:0.004594:0.008146:0.009058:0.009010:0.004432:0.005474:0.009058:0.005279:0.004594:0.009058:0.004399:0.004594:0.005311:0.009058:0.008146:0.004529:0.009058:0.009058:0.004415:0.004594:0.009058:0.003519:0.005474:0.009058:0.004529:0.009058:0.008879:0.005474:0.004432:0.008146:0.005311:0.004529
might ask me about my experience. And though you sometimes publish anonymous :@0.174543:0.746516:0.780893:0.746516:0.780893:0.730791:0.174543:0.730791:0.013620:0.003536:0.009058:0.009010:0.004594:0.004594:0.008847:0.008146:0.008146:0.004432:0.013620:0.009058:0.004529:0.009058:0.009058:0.009058:0.008814:0.004432:0.004594:0.013620:0.007967:0.004432:0.009058:0.008146:0.009010:0.009058:0.005425:0.003617:0.008993:0.009058:0.008146:0.009010:0.004432:0.004594:0.010802:0.009058:0.009010:0.004432:0.004594:0.009058:0.009010:0.009058:0.009010:0.009058:0.004399:0.008146:0.009058:0.009010:0.004594:0.008146:0.008847:0.013620:0.009058:0.004529:0.003617:0.013572:0.008896:0.008146:0.004594:0.009058:0.009010:0.009058:0.003519:0.003536:0.008146:0.009058:0.004529:0.008896:0.009058:0.009010:0.009058:0.008146:0.013572:0.009058:0.009058:0.007951:0.004529
examples of the cases you look at, you’ll always keep my information confidential.:@0.174543:0.759663:0.761012:0.759663:0.761012:0.743939:0.174543:0.743939:0.009058:0.008146:0.009010:0.013620:0.009058:0.003519:0.009058:0.008146:0.004529:0.008896:0.004594:0.004432:0.004594:0.009058:0.009010:0.004432:0.008146:0.009058:0.008146:0.009010:0.008146:0.004432:0.007967:0.009058:0.009010:0.004594:0.003536:0.009058:0.009010:0.008146:0.004594:0.009058:0.004399:0.004432:0.004594:0.008146:0.009058:0.009010:0.003536:0.003536:0.003536:0.004594:0.009058:0.003519:0.011682:0.009058:0.008146:0.008146:0.004529:0.008146:0.009058:0.009058:0.009058:0.004529:0.013506:0.008146:0.004594:0.003534:0.009058:0.004529:0.008896:0.005474:0.013620:0.008847:0.004593:0.003536:0.009058:0.009010:0.004594:0.008146:0.009058:0.008829:0.004594:0.003536:0.009058:0.009010:0.009058:0.004529:0.003617:0.009010:0.003536:0.004529
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_________________________    __________  __________________________   __________ :@0.158257:0.789231:0.854785:0.789231:0.854785:0.773507:0.158257:0.773507:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.004585:0.004621:0.004529:0.003438:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.004529:0.015722:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.004583:0.004622:0.004432:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009026:0.009124:0.004529
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signature:@0.158251:0.798983:0.218178:0.798983:0.218178:0.787817:0.158251:0.787817:0.007424:0.003692:0.008155:0.008115:0.007451:0.004423:0.008115:0.005167:0.007385
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date :@0.401081:0.799687:0.430633:0.799687:0.430633:0.786868:0.401081:0.786868:0.007424:0.007424:0.003692:0.007318:0.003692
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date :@0.759901:0.799687:0.789492:0.799687:0.789492:0.786868:0.759901:0.786868:0.007424:0.007424:0.003692:0.007358:0.003692
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You need to sign, even if someone else is complaining on your behalf. This shows you have given :@0.179322:0.815414:0.816225:0.815414:0.816225:0.801228:0.179322:0.801228:0.009569:0.007790:0.007967:0.003719:0.007967:0.007967:0.007967:0.007792:0.003719:0.003895:0.007967:0.003719:0.007261:0.002837:0.007967:0.007790:0.003895:0.003895:0.007803:0.007423:0.008172:0.008114:0.004233:0.003190:0.004086:0.004086:0.007393:0.008305:0.012244:0.008128:0.008172:0.008275:0.008172:0.004086:0.008275:0.003190:0.007423:0.008172:0.004204:0.003190:0.007423:0.004086:0.007408:0.008172:0.012200:0.008305:0.003190:0.008305:0.003190:0.008172:0.003322:0.008172:0.008114:0.004233:0.008172:0.008114:0.004086:0.007408:0.008172:0.008114:0.004939:0.004086:0.008290:0.008172:0.008275:0.008172:0.003160:0.004086:0.004219:0.004086:0.008981:0.008172:0.003204:0.007423:0.004086:0.007408:0.008172:0.008275:0.010612:0.007437:0.004086:0.007408:0.008172:0.008114:0.004086:0.008172:0.008114:0.007423:0.008172:0.004204:0.008172:0.003160:0.007423:0.008305:0.008172:0.004086
them your permission to complain for you. :@0.179322:0.827439:0.457404:0.827439:0.457404:0.813253:0.179322:0.813253:0.004072:0.008158:0.008158:0.012185:0.004072:0.007423:0.008305:0.008172:0.004968:0.004072:0.008172:0.008114:0.005115:0.012244:0.003160:0.007423:0.007423:0.003190:0.008305:0.008172:0.004086:0.004027:0.008172:0.004086:0.007379:0.008305:0.012244:0.008128:0.003351:0.008172:0.003322:0.008172:0.004086:0.004027:0.008172:0.004895:0.004086:0.007452:0.008172:0.008275:0.004483:0.004086
▪:@0.152761:0.842140:0.160223:0.842140:0.160223:0.829353:0.152761:0.829353:0.007462
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For complaints involving accounts or policies held :@0.179325:0.843087:0.507029:0.843087:0.507029:0.828901:0.179325:0.828901:0.009010:0.008172:0.004895:0.004086:0.007452:0.008172:0.012200:0.008172:0.003322:0.008172:0.003322:0.008172:0.004086:0.007379:0.004086:0.003337:0.008172:0.007393:0.008172:0.003160:0.007423:0.003351:0.008172:0.008114:0.004086:0.008172:0.007555:0.007423:0.008172:0.008114:0.008172:0.004086:0.007379:0.004086:0.008172:0.004895:0.004086:0.008319:0.008172:0.003322:0.003190:0.007423:0.003190:0.008172:0.007393:0.004086:0.008290:0.008172:0.003322:0.008172:0.004086
jointly:@0.507338:0.842307:0.550904:0.842307:0.550904:0.829950:0.507338:0.829950:0.004086:0.008981:0.004086:0.009216:0.004939:0.004086:0.008172
, each person needs to sign.:@0.550904:0.843087:0.735974:0.843087:0.735974:0.828901:0.550904:0.828901:0.004086:0.004086:0.008114:0.008172:0.007393:0.008172:0.004204:0.008172:0.008114:0.004939:0.007423:0.008172:0.008114:0.004232:0.008172:0.008115:0.008305:0.008172:0.007393:0.004086:0.004086:0.008115:0.004086:0.007584:0.003188:0.008172:0.008114:0.004086
 :@0.736341:0.843453:0.740870:0.843453:0.740870:0.827729:0.736341:0.827729:0.004529
▪:@0.152768:0.857795:0.160230:0.857795:0.160230:0.845008:0.152768:0.845008:0.007462
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If you’re signing on behalf of a business, please give your job title. :@0.179325:0.858739:0.612638:0.858739:0.612638:0.844552:0.179325:0.844552:0.004086:0.004086:0.004086:0.007379:0.008172:0.008114:0.003190:0.004939:0.008305:0.004086:0.007408:0.003190:0.008172:0.008275:0.003190:0.008305:0.008172:0.004086:0.008275:0.008172:0.004086:0.008114:0.008305:0.008172:0.008275:0.003190:0.004086:0.004086:0.008275:0.004086:0.004086:0.008114:0.004086:0.008290:0.008172:0.007393:0.003190:0.008172:0.008114:0.007423:0.007423:0.004086:0.004086:0.008275:0.003190:0.008305:0.008172:0.007393:0.008172:0.004086:0.008275:0.003190:0.007423:0.008172:0.004086:0.007379:0.008172:0.008114:0.004939:0.004086:0.003337:0.008172:0.008114:0.004086:0.004219:0.003190:0.004086:0.003337:0.008172:0.004086:0.004086
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time limits may apply to your complaint :@0.111287:0.196374:0.448875:0.196374:0.448875:0.181486:0.111287:0.181486:0.005897:0.004923:0.015743:0.009899:0.004923:0.004976:0.004923:0.015743:0.004994:0.005897:0.009687:0.004923:0.015743:0.009953:0.009740:0.004923:0.009935:0.010820:0.010820:0.004923:0.009740:0.004923:0.005897:0.010820:0.004923:0.009899:0.010820:0.010820:0.006889:0.004923:0.009917:0.010820:0.015743:0.010820:0.004923:0.009758:0.004923:0.010820:0.005897:0.004923
so we need to know these dates:@0.449072:0.196987:0.680959:0.196987:0.680959:0.181263:0.449072:0.181263:0.008146:0.009058:0.004399:0.011682:0.009058:0.004529:0.009058:0.009058:0.009058:0.008993:0.004594:0.004594:0.008847:0.004594:0.008146:0.009058:0.009010:0.011519:0.004594:0.004594:0.009058:0.009010:0.008146:0.008847:0.004594:0.008847:0.009058:0.004529:0.009058:0.008146
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day :@0.707653:0.196671:0.732773:0.196671:0.732773:0.183852:0.707653:0.183852:0.007438:0.007438:0.006552:0.003692
month :@0.772866:0.196671:0.813393:0.196671:0.813393:0.183852:0.772866:0.183852:0.011143:0.007424:0.007424:0.003546:0.007296:0.003692
year :@0.843525:0.196671:0.873072:0.196671:0.873072:0.183852:0.843525:0.183852:0.006721:0.007424:0.007424:0.004286:0.003692
▪:@0.111287:0.218839:0.118749:0.218839:0.118749:0.206052:0.111287:0.206052:0.007462
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When did the advice, service or transaction you’re complaining:@0.125102:0.220152:0.566154:0.220152:0.566154:0.204428:0.125102:0.204428:0.015233:0.008847:0.008847:0.008847:0.004432:0.008847:0.003373:0.008847:0.004432:0.004432:0.008847:0.008847:0.004432:0.008847:0.008847:0.007967:0.003373:0.007967:0.008847:0.004432:0.004432:0.007967:0.008847:0.005311:0.007967:0.003373:0.007967:0.008847:0.004432:0.008847:0.005311:0.004432:0.004432:0.005311:0.008847:0.008847:0.007967:0.008847:0.007967:0.004432:0.003373:0.008847:0.008847:0.004432:0.007967:0.008847:0.008847:0.003373:0.005311:0.008847:0.004432:0.007969:0.008847:0.013457:0.008847:0.003373:0.008847:0.003373:0.009058:0.003341:0.008847:0.009058
 about take place? :@0.566167:0.220152:0.700790:0.220152:0.700790:0.204428:0.566167:0.204428:0.004432:0.008847:0.008847:0.008847:0.008847:0.004432:0.004432:0.004432:0.008847:0.007967:0.008847:0.004432:0.008847:0.003536:0.008847:0.007967:0.008847:0.008847:0.004529
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▪:@0.111287:0.242630:0.118749:0.242630:0.118749:0.229843:0.111287:0.229843:0.007462
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When did you first complain to the business you think is responsible? :@0.125102:0.243943:0.625226:0.243943:0.625226:0.228219:0.125102:0.228219:0.015380:0.009058:0.009058:0.009010:0.004594:0.009058:0.003519:0.009058:0.004529:0.008146:0.009058:0.008879:0.004594:0.004594:0.003373:0.005474:0.008146:0.004432:0.004594:0.008146:0.008847:0.013620:0.009058:0.003519:0.009058:0.003519:0.009058:0.004529:0.004643:0.009058:0.004399:0.004594:0.009058:0.009010:0.004594:0.009058:0.008830:0.008146:0.003536:0.009058:0.009010:0.008146:0.008146:0.004594:0.008146:0.009058:0.008830:0.004594:0.004432:0.009058:0.003519:0.009058:0.008146:0.004529:0.003617:0.008146:0.004529:0.005523:0.009058:0.008146:0.009010:0.009058:0.008830:0.008146:0.003536:0.009058:0.003519:0.009058:0.009189:0.004529
▪:@0.111287:0.255778:0.118749:0.255778:0.118749:0.242991:0.111287:0.242991:0.007462
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