268:@0.540526:0.955111:0.583283:0.955111:0.583283:0.936738:0.540526:0.936738:0.014736:0.014272:0.013748
From:                                         :@0.098153:0.173820:0.265115:0.173820:0.265115:0.158341:0.098153:0.158341:0.007074:0.005441:0.008318:0.012665:0.004355:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003564
Ayi, Anita <Anita.Ayi@financial‐ombudsman.org.uk>:@0.265336:0.173407:0.607149:0.173407:0.607149:0.158486:0.265336:0.158486:0.009242:0.007255:0.003732:0.004053:0.003686:0.009242:0.008402:0.003732:0.005394:0.007675:0.003686:0.007974:0.009242:0.008402:0.003732:0.005394:0.007676:0.004094:0.009242:0.007255:0.003733:0.014220:0.004930:0.003733:0.008400:0.007676:0.008400:0.006782:0.003733:0.007675:0.003733:0.004946:0.008432:0.012712:0.008400:0.008402:0.008400:0.006287:0.012712:0.007675:0.008402:0.004094:0.008432:0.005615:0.007539:0.004096:0.008400:0.007287:0.007855
Sent:                                           :@0.098153:0.187202:0.267181:0.187202:0.267181:0.171723:0.098153:0.171723:0.007449:0.007933:0.008459:0.005462:0.004339:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003564
21 November 2014 11:30:@0.267434:0.186789:0.424152:0.186789:0.424152:0.171868:0.267434:0.171868:0.007713:0.007713:0.003295:0.009905:0.008042:0.006845:0.007571:0.012318:0.008011:0.007571:0.005221:0.003295:0.007713:0.007713:0.007713:0.007713:0.003295:0.007713:0.007713:0.003943:0.007713:0.007996
To:                                               :@0.098153:0.200584:0.266077:0.200584:0.266077:0.185105:0.098153:0.185105:0.007489:0.008154:0.004341:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003564
'Lorraine Cordell':@0.266393:0.200172:0.376759:0.200172:0.376759:0.185250:0.266393:0.185250:0.003538:0.006687:0.008375:0.005556:0.005555:0.007618:0.003675:0.008343:0.007907:0.003628:0.008470:0.008375:0.005556:0.008343:0.007905:0.003675:0.003675:0.003486
Subject:                                     :@0.098153:0.213966:0.267276:0.213966:0.267276:0.198488:0.098153:0.198488:0.007429:0.008438:0.008438:0.004005:0.007916:0.006575:0.005441:0.004326:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003564
RE: Mr S Cordell's complaint about KGM Underwriting Agencies Limited (Our ref: 16352175):@0.267434:0.213554:0.852214:0.213554:0.852214:0.198632:0.267434:0.198632:0.008517:0.007660:0.004180:0.003530:0.013438:0.005457:0.003530:0.007203:0.003530:0.008372:0.008276:0.005457:0.008244:0.007807:0.003577:0.003575:0.003438:0.006132:0.003528:0.006624:0.008276:0.012555:0.008246:0.003575:0.007520:0.003577:0.008244:0.005236:0.003528:0.007520:0.008246:0.008276:0.008246:0.005236:0.003530:0.008154:0.009905:0.013438:0.003530:0.010078:0.008246:0.008244:0.007807:0.005457:0.011230:0.005457:0.003577:0.005236:0.003577:0.008246:0.007381:0.003530:0.009085:0.007381:0.007807:0.008244:0.006624:0.003577:0.007807:0.006132:0.003528:0.006590:0.003577:0.012555:0.003577:0.005236:0.007807:0.008246:0.003528:0.004744:0.010406:0.008244:0.005457:0.003530:0.005457:0.007807:0.004774:0.004180:0.003530:0.007949:0.007949:0.007949:0.007949:0.007949:0.007949:0.007949:0.007949:0.004779
Attachments:                          :@0.098153:0.227349:0.267449:0.227349:0.267449:0.211870:0.098153:0.211870:0.009432:0.005339:0.005347:0.007657:0.006476:0.008343:0.012696:0.007817:0.008343:0.005339:0.006167:0.004310:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003139:0.003564
Cordell CF.rtf:@0.267434:0.226936:0.353604:0.226936:0.353604:0.212015:0.267434:0.212015:0.008548:0.008454:0.005637:0.008422:0.007987:0.003754:0.003754:0.003706:0.008548:0.007381:0.004117:0.005635:0.005416:0.004811
 :@0.098153:0.240318:0.101717:0.240318:0.101717:0.225397:0.098153:0.225397:0.003564
Dear Lorraine:@0.098153:0.253701:0.185468:0.253701:0.185468:0.238779:0.098153:0.238779:0.009693:0.007839:0.007550:0.005489:0.003558:0.006619:0.008306:0.005489:0.005489:0.007550:0.003606:0.008274:0.007855
 :@0.098153:0.267083:0.101717:0.267083:0.101717:0.252162:0.098153:0.252162:0.003564
Many thanks for your email.:@0.098153:0.280465:0.278980:0.280465:0.278980:0.265544:0.098153:0.265544:0.013487:0.007571:0.008296:0.007146:0.003580:0.005287:0.008296:0.007571:0.008296:0.007178:0.006183:0.003580:0.004826:0.008328:0.005508:0.003580:0.007146:0.008328:0.008296:0.005506:0.003580:0.007856:0.012603:0.007571:0.003628:0.003628:0.003975
 :@0.098153:0.293848:0.101717:0.293848:0.101717:0.278926:0.098153:0.278926:0.003564
I have reattached the complaint form to the email for your perusal.:@0.098153:0.307230:0.531254:0.307230:0.531254:0.292309:0.098153:0.292309:0.004009:0.003612:0.008328:0.007602:0.007164:0.007888:0.003612:0.005538:0.007889:0.007602:0.005318:0.005317:0.007602:0.006705:0.008328:0.007888:0.008328:0.003612:0.005318:0.008328:0.007889:0.003612:0.006706:0.008359:0.012636:0.008328:0.003659:0.007602:0.003659:0.008328:0.005318:0.003612:0.004858:0.008359:0.005539:0.012636:0.003612:0.005318:0.008359:0.003612:0.005317:0.008328:0.007888:0.003612:0.007889:0.012635:0.007602:0.003659:0.003659:0.003612:0.004858:0.008359:0.005538:0.003612:0.007178:0.008359:0.008328:0.005539:0.003612:0.008328:0.007888:0.005539:0.008328:0.006214:0.007602:0.003659:0.003975
 :@0.098153:0.320612:0.101717:0.320612:0.101717:0.305691:0.098153:0.305691:0.003564
If you have any further question please do not hesitate to contact me.:@0.098153:0.333995:0.550382:0.333995:0.550382:0.319073:0.098153:0.319073:0.004022:0.004870:0.003623:0.007192:0.008370:0.008340:0.003623:0.008340:0.007613:0.007176:0.007902:0.003623:0.007615:0.008339:0.007192:0.003623:0.004870:0.008339:0.005552:0.005331:0.008340:0.007902:0.005552:0.003624:0.008339:0.008340:0.007902:0.006227:0.005331:0.003672:0.008370:0.008340:0.003623:0.008340:0.003670:0.007902:0.007615:0.006225:0.007902:0.003623:0.008340:0.008370:0.003624:0.008339:0.008370:0.005331:0.003623:0.008340:0.007902:0.006227:0.003670:0.005331:0.007613:0.005331:0.007902:0.003624:0.005331:0.008370:0.003624:0.006719:0.008372:0.008339:0.005331:0.007613:0.006719:0.005331:0.003624:0.012649:0.007902:0.003975
 :@0.098153:0.347377:0.101717:0.347377:0.101717:0.332456:0.098153:0.332456:0.003564
Kind regards,:@0.098153:0.360759:0.183355:0.360759:0.183355:0.345838:0.098153:0.345838:0.008280:0.003702:0.008370:0.008372:0.003654:0.005583:0.007933:0.007507:0.007645:0.005583:0.008370:0.006258:0.003943
 :@0.098153:0.374142:0.101717:0.374142:0.101717:0.359220:0.098153:0.359220:0.003564
Anita Ayi:@0.098153:0.387524:0.157042:0.387524:0.157042:0.372603:0.098153:0.372603:0.009321:0.008485:0.003815:0.005473:0.007760:0.003768:0.009321:0.007334:0.003612
Consumer Consultant:@0.098153:0.400906:0.237956:0.400906:0.237956:0.385985:0.098153:0.385985:0.008485:0.008391:0.008359:0.006246:0.008359:0.012668:0.007922:0.005572:0.003643:0.008485:0.008391:0.008359:0.006246:0.008359:0.003691:0.005350:0.007634:0.008359:0.005284
 :@0.098153:0.414289:0.101717:0.414289:0.101717:0.399367:0.098153:0.399367:0.003564
Anita Ayi :@0.098153:0.428083:0.160231:0.428083:0.160231:0.412605:0.098153:0.412605:0.009432:0.008343:0.003754:0.005347:0.007665:0.003438:0.009432:0.007350:0.003754:0.003564
| Consumer Consultant | Tel: :@0.160184:0.427671:0.351538:0.427671:0.351538:0.412750:0.160184:0.412750:0.007287:0.003596:0.008438:0.008343:0.008312:0.006198:0.008312:0.012619:0.007870:0.005522:0.003596:0.008438:0.008343:0.008312:0.006198:0.008312:0.003643:0.005299:0.007586:0.008312:0.005301:0.003596:0.007287:0.003596:0.007713:0.007872:0.003643:0.004244:0.003564
020 3716 9790 | Fax: 020 3716 9791:@0.351546:0.427671:0.569160:0.427671:0.569160:0.412750:0.351546:0.412750:0.007496:0.007498:0.007496:0.003076:0.007498:0.007496:0.007496:0.007498:0.003076:0.007496:0.007496:0.007498:0.007496:0.003076:0.006766:0.003076:0.006750:0.007066:0.006340:0.003729:0.003076:0.007496:0.007498:0.007496:0.003076:0.007498:0.007496:0.007496:0.007498:0.003076:0.007496:0.007498:0.007496:0.007996
|Financial Ombudsman Service | Exchange Tower,:@0.569199:0.427671:0.894098:0.427671:0.894098:0.412750:0.569199:0.412750:0.007318:0.007302:0.003675:0.008343:0.007618:0.008343:0.006719:0.003675:0.007618:0.003675:0.003628:0.010504:0.012649:0.008343:0.008343:0.008343:0.006230:0.012649:0.007618:0.008343:0.003628:0.007302:0.007902:0.005553:0.007178:0.003675:0.006719:0.007903:0.003628:0.007318:0.003628:0.007760:0.006892:0.006720:0.008343:0.007618:0.008343:0.007476:0.007903:0.003628:0.007744:0.008375:0.011326:0.007902:0.005553:0.003943
London, E14 9SR:@0.098137:0.441053:0.202260:0.441053:0.202260:0.426132:0.098137:0.426132:0.006448:0.008135:0.008102:0.008104:0.008135:0.008102:0.003754:0.003388:0.007520:0.007807:0.007807:0.003388:0.007807:0.007063:0.008564
 :@0.098137:0.454435:0.101701:0.454435:0.101701:0.439514:0.098137:0.439514:0.003564
From::@0.098153:0.471363:0.136002:0.471363:0.136002:0.457021:0.098153:0.457021:0.007327:0.005317:0.007819:0.012425:0.004962
 Lorraine Cordell [mailto:lorraine32@blueyonder.co.uk] :@0.136002:0.471363:0.470427:0.471363:0.470427:0.457320:0.136002:0.457320:0.004237:0.006766:0.007381:0.004892:0.004894:0.007135:0.003089:0.007586:0.007161:0.004237:0.008174:0.007381:0.004892:0.007518:0.007161:0.003089:0.003089:0.004237:0.005194:0.011441:0.007135:0.003089:0.003089:0.004537:0.007381:0.004798:0.003089:0.007381:0.004892:0.004892:0.007135:0.003089:0.007586:0.007161:0.007422:0.007422:0.012398:0.007518:0.003089:0.007586:0.007161:0.006779:0.007381:0.007586:0.007518:0.007163:0.004892:0.004101:0.006273:0.007381:0.004101:0.007586:0.006779:0.005194:0.004278
Sent::@0.098153:0.483261:0.134951:0.483261:0.134951:0.468918:0.098153:0.468918:0.008817:0.008270:0.008912:0.005838:0.004962
 20 November 2014 20:09:@0.134950:0.483261:0.291601:0.483261:0.291601:0.469218:0.134950:0.469218:0.004203:0.007388:0.007387:0.004203:0.009049:0.007347:0.006739:0.007122:0.011407:0.007484:0.007122:0.004853:0.004203:0.007387:0.007388:0.007388:0.007388:0.004203:0.007388:0.007388:0.004762:0.007388:0.007463
To::@0.098153:0.495159:0.119176:0.495159:0.119176:0.480816:0.098153:0.480816:0.007996:0.008065:0.004962
 Ayi, Anita:@0.119176:0.495159:0.180191:0.495159:0.180191:0.481115:0.119176:0.481115:0.004224:0.008147:0.006765:0.003076:0.004087:0.004224:0.008147:0.007573:0.003076:0.004522:0.007176
Subject::@0.098153:0.507056:0.154930:0.507056:0.154930:0.492714:0.098153:0.492714:0.008625:0.008729:0.008605:0.004935:0.008085:0.007185:0.005652:0.004962
 RE: Mr S Cordell's complaint about KGM Underwriting Agencies Limited (Our ref: 16352175):@0.154934:0.507056:0.711098:0.507056:0.711098:0.493013:0.154934:0.493013:0.004244:0.008454:0.007649:0.004805:0.004244:0.010505:0.004894:0.004244:0.007595:0.004244:0.008181:0.007388:0.004902:0.007525:0.007163:0.003096:0.003096:0.002857:0.006069:0.004244:0.006274:0.007388:0.011448:0.007532:0.003096:0.007142:0.003096:0.007593:0.004546:0.004244:0.007142:0.007525:0.007388:0.007600:0.004538:0.004244:0.008003:0.009098:0.010505:0.004244:0.008933:0.007593:0.007532:0.007163:0.004894:0.010115:0.004894:0.003103:0.004538:0.003096:0.007593:0.007525:0.004244:0.008174:0.007525:0.007163:0.007593:0.006282:0.003096:0.007163:0.006069:0.004244:0.006773:0.003096:0.011455:0.003096:0.004538:0.007163:0.007525:0.004251:0.005201:0.009644:0.007593:0.004894:0.004251:0.004894:0.007163:0.004320:0.004805:0.004244:0.007436:0.007429:0.007429:0.007429:0.007429:0.007436:0.007429:0.007429:0.005235
 :@0.098153:0.519119:0.101717:0.519119:0.101717:0.504197:0.098153:0.504197:0.003564
Hello:@0.098153:0.531419:0.128635:0.531419:0.128635:0.518226:0.098153:0.518226:0.009705:0.007436:0.002870:0.002870:0.007600
 :@0.098153:0.543317:0.101953:0.543317:0.101953:0.530124:0.098153:0.530124:0.003800
Thank you for the email to the complaint but I can not see the attached form which my son would need to look over and write anyting:@0.098153:0.555214:0.900311:0.555214:0.900311:0.542022:0.098153:0.542022:0.008366:0.007614:0.007622:0.007622:0.006848:0.003814:0.006848:0.007622:0.007622:0.003807:0.003814:0.007622:0.004565:0.003814:0.003807:0.007622:0.007614:0.003814:0.007622:0.011400:0.007622:0.003056:0.003048:0.003814:0.003807:0.007622:0.003814:0.003807:0.007622:0.007622:0.003807:0.006856:0.007614:0.011408:0.007614:0.003056:0.007622:0.003056:0.007614:0.003814:0.003807:0.007622:0.007622:0.003807:0.003814:0.003807:0.003814:0.006848:0.007622:0.007622:0.003807:0.007622:0.007622:0.003807:0.003814:0.006848:0.007622:0.007622:0.003807:0.003814:0.007622:0.007614:0.003814:0.007614:0.003814:0.003814:0.007614:0.006856:0.007622:0.007614:0.007622:0.003807:0.003814:0.007622:0.004565:0.011408:0.003807:0.009891:0.007622:0.003048:0.006856:0.007622:0.003807:0.011408:0.006848:0.003814:0.006848:0.007622:0.007622:0.003807:0.009891:0.007622:0.007614:0.003056:0.007622:0.003807:0.007622:0.007622:0.007614:0.007622:0.003807:0.003814:0.007622:0.003807:0.003056:0.007614:0.007622:0.006856:0.003807:0.007622:0.006848:0.007622:0.004574:0.003807:0.007622:0.007622:0.007614:0.003814:0.009891:0.004565:0.003056:0.003807:0.007622:0.003807:0.007622:0.007622:0.006848:0.003814:0.003056:0.007614:0.007600
else that has not been written and sign and send back.:@0.098153:0.567112:0.431407:0.567112:0.431407:0.553919:0.098153:0.553919:0.007655:0.003089:0.006889:0.007655:0.003844:0.003842:0.007655:0.007655:0.003844:0.003842:0.007655:0.007655:0.006889:0.003842:0.007655:0.007655:0.003844:0.003842:0.007655:0.007655:0.007655:0.007655:0.003842:0.009924:0.004606:0.003089:0.003844:0.003842:0.007655:0.007655:0.003842:0.007655:0.007655:0.007655:0.003844:0.006889:0.003089:0.007655:0.007655:0.003842:0.007655:0.007655:0.007655:0.003842:0.006889:0.007655:0.007655:0.007655:0.003844:0.007655:0.007655:0.006889:0.006889:0.003800
 :@0.098153:0.579010:0.101953:0.579010:0.101953:0.565817:0.098153:0.565817:0.003800
Could you please attached the form so that this can be done:@0.098153:0.590907:0.465039:0.590907:0.465039:0.577715:0.098153:0.577715:0.009910:0.007641:0.007641:0.003076:0.007641:0.003829:0.006876:0.007641:0.007641:0.003830:0.007641:0.003076:0.007641:0.007641:0.006876:0.007641:0.003829:0.007641:0.003830:0.003829:0.007641:0.006876:0.007641:0.007641:0.007641:0.003829:0.003830:0.007641:0.007641:0.003830:0.003829:0.007641:0.004593:0.011427:0.003829:0.006876:0.007641:0.003829:0.003830:0.007641:0.007641:0.003830:0.003829:0.003829:0.007641:0.003076:0.006876:0.003830:0.006876:0.007641:0.007641:0.003829:0.007641:0.007641:0.003829:0.007641:0.007641:0.007641:0.007600
 :@0.098153:0.602805:0.101953:0.602805:0.101953:0.589612:0.098153:0.589612:0.003800
Regards:@0.098153:0.614703:0.148603:0.614703:0.148603:0.601510:0.098153:0.601510:0.009672:0.007395:0.007403:0.007395:0.004347:0.007403:0.006834
 :@0.098153:0.626601:0.101953:0.626601:0.101953:0.613408:0.098153:0.613408:0.003800
Lorraine:@0.098153:0.638498:0.146473:0.638498:0.146473:0.625305:0.098153:0.625305:0.007340:0.007340:0.004292:0.004292:0.007340:0.002775:0.007340:0.007600
 :@0.098153:0.650396:0.101953:0.650396:0.101953:0.637203:0.098153:0.637203:0.003800
From::@0.098153:0.676578:0.136002:0.676578:0.136002:0.662235:0.098153:0.662235:0.007327:0.005317:0.007819:0.012425:0.004962
 Ayi, Anita [:@0.136002:0.676578:0.206460:0.676578:0.206460:0.662535:0.136002:0.662535:0.004228:0.008149:0.006766:0.003080:0.004090:0.004228:0.008149:0.007575:0.003080:0.004524:0.007126:0.004226:0.005235
mailto:Anita.Ayi@financial-ombudsman.org.uk:@0.206453:0.676578:0.483998:0.676578:0.483998:0.662535:0.206453:0.662535:0.011460:0.007153:0.003107:0.003108:0.004552:0.007399:0.004817:0.008178:0.007606:0.003107:0.004552:0.007153:0.004120:0.008178:0.006793:0.003107:0.012412:0.004333:0.003107:0.007606:0.007154:0.007604:0.006288:0.003107:0.007154:0.003107:0.004948:0.007399:0.011460:0.007536:0.007606:0.007537:0.006083:0.011460:0.007153:0.007606:0.004118:0.007400:0.004907:0.007537:0.004118:0.007606:0.006807
] :@0.484043:0.676560:0.493520:0.676560:0.493520:0.662517:0.484043:0.662517:0.005198:0.004278
Sent::@0.098150:0.688458:0.134949:0.688458:0.134949:0.674115:0.098150:0.674115:0.008817:0.008270:0.008912:0.005838:0.004962
 20 November 2014 17:30:@0.134947:0.688458:0.291598:0.688458:0.291598:0.674414:0.134947:0.674414:0.004203:0.007388:0.007387:0.004203:0.009049:0.007347:0.006739:0.007122:0.011407:0.007484:0.007122:0.004853:0.004203:0.007387:0.007388:0.007388:0.007388:0.004203:0.007388:0.007388:0.004762:0.007388:0.007463
To::@0.098150:0.700355:0.119173:0.700355:0.119173:0.686012:0.098150:0.686012:0.007996:0.008065:0.004962
 'lorraine32@blueyonder.co.uk':@0.119173:0.700355:0.303276:0.700355:0.303276:0.686312:0.119173:0.686312:0.004196:0.002802:0.003048:0.007340:0.004849:0.004847:0.007094:0.003048:0.007545:0.007116:0.007381:0.007381:0.012351:0.007477:0.003048:0.007545:0.007116:0.006735:0.007340:0.007545:0.007477:0.007118:0.004849:0.004060:0.006229:0.007340:0.004060:0.007545:0.006733:0.002884
Subject::@0.098150:0.712253:0.154927:0.712253:0.154927:0.697910:0.098150:0.697910:0.008625:0.008729:0.008605:0.004935:0.008085:0.007185:0.005652:0.004962
 Mr S Cordell's complaint about KGM Underwriting Agencies Limited (Our ref: 16352175):@0.154932:0.712253:0.685786:0.712253:0.685786:0.698210:0.154932:0.698210:0.004244:0.010503:0.004894:0.004243:0.007586:0.004243:0.008181:0.007388:0.004894:0.007525:0.007163:0.003095:0.003096:0.002849:0.006069:0.004243:0.006274:0.007388:0.011446:0.007525:0.003095:0.007142:0.003095:0.007593:0.004538:0.004243:0.007142:0.007523:0.007388:0.007593:0.004538:0.004244:0.008002:0.009090:0.010505:0.004243:0.008933:0.007592:0.007525:0.007163:0.004894:0.010115:0.004894:0.003095:0.004538:0.003095:0.007593:0.007523:0.004244:0.008167:0.007523:0.007163:0.007592:0.006274:0.003095:0.007163:0.006069:0.004243:0.006773:0.003095:0.011448:0.003095:0.004538:0.007163:0.007523:0.004244:0.005200:0.009644:0.007592:0.004894:0.004244:0.004894:0.007163:0.004320:0.004805:0.004244:0.007428:0.007429:0.007428:0.007429:0.007428:0.007429:0.007428:0.007429:0.005235
 :@0.098153:0.724315:0.101717:0.724315:0.101717:0.709394:0.098153:0.709394:0.003564
Dear Ms Cordell:@0.098153:0.737697:0.201226:0.737697:0.201226:0.722776:0.098153:0.722776:0.009711:0.007855:0.007566:0.005505:0.003575:0.013485:0.006178:0.003575:0.008417:0.008321:0.005505:0.008291:0.007855:0.003623:0.003612
 :@0.098153:0.751080:0.101717:0.751080:0.101717:0.736158:0.098153:0.736158:0.003564
Mr S Cordell’s complaint about KGM Underwriting Agencies Limited:@0.098153:0.764875:0.538632:0.764875:0.538632:0.749396:0.098153:0.749396:0.013737:0.005552:0.003517:0.007400:0.003517:0.008296:0.008425:0.005552:0.008410:0.007886:0.003820:0.003820:0.004011:0.006233:0.003517:0.006545:0.008427:0.012775:0.008410:0.003820:0.007733:0.003820:0.008410:0.005413:0.003517:0.007731:0.008410:0.008427:0.008410:0.005413:0.003517:0.008569:0.009999:0.013737:0.003517:0.010241:0.008410:0.008410:0.007886:0.005552:0.011703:0.005552:0.003820:0.005413:0.003822:0.008410:0.007429:0.003517:0.009498:0.007429:0.007886:0.008411:0.006545:0.003820:0.007886:0.006233:0.003517:0.006612:0.003822:0.012775:0.003820:0.005413:0.007886:0.008470
 :@0.098153:0.778257:0.101717:0.778257:0.101717:0.762778:0.098153:0.762778:0.003564
Thank you for getting in touch with us. Our consumer leaflet explains our role – so do read through and have a look at how we:@0.098153:0.791227:0.909982:0.791227:0.909982:0.776305:0.098153:0.776305:0.007713:0.008312:0.007586:0.008312:0.007192:0.003596:0.007161:0.008343:0.008312:0.003596:0.004842:0.008343:0.005520:0.003596:0.007444:0.007869:0.005299:0.005298:0.003643:0.008312:0.007444:0.003596:0.003643:0.008312:0.003596:0.005299:0.008343:0.008312:0.006686:0.008312:0.003596:0.011293:0.003643:0.005299:0.008312:0.003596:0.008312:0.006198:0.004006:0.003596:0.010473:0.008312:0.005520:0.003596:0.006687:0.008343:0.008312:0.006198:0.008312:0.012616:0.007870:0.005519:0.003596:0.003643:0.007870:0.007586:0.004842:0.003643:0.007870:0.005299:0.003596:0.007869:0.006861:0.008312:0.003643:0.007586:0.003643:0.008312:0.006198:0.003596:0.008343:0.008312:0.005519:0.003596:0.005520:0.008343:0.003643:0.007869:0.003596:0.007886:0.003596:0.006198:0.008343:0.003596:0.008312:0.008343:0.003596:0.005519:0.007870:0.007586:0.008312:0.003596:0.005299:0.008312:0.005520:0.008343:0.008312:0.007444:0.008312:0.003596:0.007586:0.008312:0.008312:0.003596:0.008312:0.007586:0.007143:0.007870:0.003596:0.007586:0.003596:0.003643:0.008343:0.008343:0.007190:0.003596:0.007586:0.005299:0.003596:0.008312:0.008343:0.011293:0.003596:0.011291:0.007855
can help: :@0.098153:0.804609:0.160156:0.804609:0.160156:0.789688:0.098153:0.789688:0.006678:0.007571:0.008296:0.003580:0.008296:0.007861:0.003628:0.008296:0.004233:0.003564
www.financial‐ombudsman.org.uk/publications/consumer‐leaflet.htm:@0.160184:0.804609:0.621790:0.804609:0.621790:0.789688:0.160184:0.789688:0.011435:0.011435:0.011436:0.004148:0.004984:0.003785:0.008454:0.007728:0.008454:0.006829:0.003785:0.007728:0.003785:0.005000:0.008485:0.012761:0.008454:0.008454:0.008454:0.006340:0.012760:0.007728:0.008454:0.004148:0.008485:0.005662:0.007586:0.004148:0.008454:0.007334:0.006261:0.008454:0.008454:0.008454:0.003785:0.003785:0.006829:0.007728:0.005441:0.003785:0.008485:0.008454:0.006340:0.006261:0.006831:0.008485:0.008454:0.006340:0.008454:0.012760:0.008012:0.005664:0.005000:0.003785:0.008012:0.007728:0.004984:0.003785:0.008012:0.005441:0.004148:0.008454:0.005441:0.012602
 :@0.098153:0.817992:0.101717:0.817992:0.101717:0.803070:0.098153:0.803070:0.003564
As you can see, before we can take on a complaint, the business involved must have the chance to put things right.:@0.098153:0.831374:0.839480:0.831374:0.839480:0.816453:0.098153:0.816453:0.009179:0.006224:0.003612:0.007192:0.008369:0.008337:0.003621:0.006711:0.007612:0.008337:0.003612:0.006225:0.007894:0.007902:0.003990:0.003612:0.008337:0.007902:0.004867:0.008359:0.005552:0.007902:0.003621:0.011324:0.007894:0.003621:0.006719:0.007612:0.008337:0.003612:0.005331:0.007612:0.007224:0.007894:0.003621:0.008369:0.008337:0.003612:0.007612:0.003621:0.006719:0.008359:0.012649:0.008337:0.003669:0.007612:0.003669:0.008328:0.005331:0.003990:0.003621:0.005323:0.008337:0.007902:0.003621:0.008328:0.008337:0.006224:0.003669:0.008337:0.007894:0.006224:0.006224:0.003621:0.003669:0.008328:0.007176:0.008369:0.003669:0.007176:0.007894:0.008337:0.003621:0.012649:0.008328:0.006224:0.005331:0.003621:0.008337:0.007602:0.007176:0.007902:0.003621:0.005331:0.008328:0.007902:0.003621:0.006719:0.008328:0.007612:0.008337:0.006719:0.007894:0.003621:0.005331:0.008369:0.003612:0.008337:0.008337:0.005331:0.003621:0.005323:0.008337:0.003669:0.008337:0.007468:0.006224:0.003621:0.005552:0.003669:0.007476:0.008328:0.005331:0.003975
 :@0.098153:0.844756:0.101717:0.844756:0.101717:0.829835:0.098153:0.829835:0.003564
what happens next:@0.098153:0.858551:0.222225:0.858551:0.222225:0.843072:0.098153:0.843072:0.011655:0.008375:0.007689:0.005370:0.003470:0.008375:0.007689:0.008367:0.008375:0.007839:0.008367:0.006198:0.003470:0.008367:0.007848:0.007145:0.005473
 :@0.098153:0.871521:0.101717:0.871521:0.101717:0.856600:0.098153:0.856600:0.003564
I’ve written to the business to let them know about the complaint. They should contact you soon to tell you they are looking:@0.098153:0.884903:0.901120:0.884903:0.901120:0.869982:0.098153:0.869982:0.004101:0.004069:0.007255:0.007979:0.003706:0.011403:0.005631:0.003754:0.005410:0.005408:0.007981:0.008422:0.003706:0.005410:0.008454:0.003706:0.005408:0.008422:0.007981:0.003706:0.008422:0.008422:0.006309:0.003754:0.008422:0.007981:0.006309:0.006167:0.003159:0.005321:0.008359:0.003612:0.003659:0.007891:0.005321:0.003612:0.005320:0.008328:0.007891:0.012640:0.003612:0.007213:0.008328:0.008359:0.011313:0.003612:0.007602:0.008328:0.008359:0.008328:0.005321:0.003612:0.005320:0.008328:0.007891:0.003612:0.006709:0.008359:0.012640:0.008328:0.003659:0.007602:0.003659:0.008328:0.005321:0.004022:0.003612:0.007728:0.008328:0.007891:0.007183:0.003612:0.006214:0.008328:0.008359:0.008328:0.003659:0.008328:0.003612:0.006708:0.008359:0.008328:0.005320:0.007602:0.006709:0.005320:0.003612:0.007183:0.008359:0.008328:0.003612:0.006214:0.008359:0.008359:0.008328:0.003612:0.005320:0.008359:0.003612:0.005320:0.007892:0.003659:0.003659:0.003612:0.007183:0.008359:0.008328:0.003612:0.005321:0.008328:0.007891:0.007183:0.003612:0.007602:0.005542:0.007891:0.003612:0.003659:0.008359:0.008359:0.007214:0.003659:0.008328:0.007429
 :@0.275856:0.885316:0.279420:0.885316:0.279420:0.869837:0.275856:0.869837:0.003564
into what’s happened – and to ask for more details if they need them. :@0.098153:0.898286:0.553516:0.898286:0.553516:0.883365:0.098153:0.883365:0.003672:0.008339:0.005331:0.008370:0.003624:0.011324:0.008339:0.007615:0.005331:0.003990:0.006227:0.003623:0.008340:0.007615:0.008339:0.008340:0.007902:0.008340:0.007902:0.008339:0.003624:0.007913:0.003624:0.007615:0.008339:0.008340:0.003623:0.005331:0.008372:0.003623:0.007615:0.006227:0.007224:0.003624:0.004869:0.008372:0.005552:0.003623:0.012649:0.008370:0.005552:0.007902:0.003623:0.008340:0.007902:0.005331:0.007615:0.003670:0.003672:0.006227:0.003623:0.003672:0.004870:0.003623:0.005331:0.008339:0.007902:0.007192:0.003624:0.008340:0.007902:0.007902:0.008339:0.003624:0.005331:0.008339:0.007902:0.012649:0.004034:0.003564