269:@0.485523:0.955111:0.528763:0.955111:0.528763:0.936738:0.485523:0.936738:0.014736:0.014272:0.014232
 :@0.098153:0.167459:0.101717:0.167459:0.101717:0.152538:0.098153:0.152538:0.003564
If you :@0.098153:0.180841:0.138098:0.180841:0.138098:0.165920:0.098153:0.165920:0.004014:0.004867:0.003612:0.007192:0.008359:0.008337:0.003564
don’t:@0.138103:0.180440:0.172817:0.180440:0.172817:0.165920:0.138103:0.165920:0.008407:0.008391:0.008407:0.004227:0.005284
 hear from the business within the next few days, you can contact them using the details below – mentioning that:@0.172802:0.180841:0.907397:0.180841:0.907397:0.165920:0.172802:0.165920:0.003628:0.008343:0.007907:0.007618:0.005558:0.003628:0.004874:0.005558:0.008375:0.012654:0.003628:0.005336:0.008343:0.007907:0.003628:0.008343:0.008343:0.006230:0.003675:0.008343:0.007907:0.006230:0.006230:0.003628:0.011329:0.003675:0.005337:0.008343:0.003675:0.008343:0.003628:0.005337:0.008343:0.007908:0.003628:0.008343:0.007907:0.006892:0.005336:0.003628:0.004874:0.007908:0.011329:0.003628:0.008343:0.007618:0.007197:0.006230:0.003995:0.003628:0.007197:0.008375:0.008343:0.003628:0.006724:0.007618:0.008343:0.003628:0.006724:0.008375:0.008343:0.005336:0.007618:0.006724:0.005337:0.003628:0.005337:0.008343:0.007908:0.012654:0.003628:0.008343:0.006230:0.003675:0.008343:0.007481:0.003628:0.005336:0.008343:0.007907:0.003628:0.008343:0.007908:0.005336:0.007618:0.003675:0.003675:0.006230:0.003628:0.008343:0.007908:0.003675:0.008375:0.011329:0.003628:0.007918:0.003628:0.012654:0.007908:0.008343:0.005337:0.003675:0.008375:0.008343:0.003675:0.008343:0.007482:0.003628:0.005337:0.008343:0.007618:0.005284
we have already written to them. They should give you their :@0.098153:0.194224:0.492316:0.194224:0.492316:0.179302:0.098153:0.179302:0.011348:0.007933:0.003643:0.008359:0.007643:0.007200:0.007925:0.003653:0.007634:0.003691:0.005583:0.007925:0.007634:0.008369:0.007216:0.003643:0.011356:0.005575:0.003700:0.005355:0.005355:0.007933:0.008359:0.003643:0.005355:0.008400:0.003643:0.005355:0.008369:0.007925:0.012673:0.004063:0.003643:0.007760:0.008369:0.007925:0.007216:0.003643:0.006255:0.008359:0.008391:0.008369:0.003691:0.008359:0.003653:0.007500:0.003691:0.007208:0.007925:0.003643:0.007224:0.008391:0.008359:0.003653:0.005355:0.008359:0.007925:0.003700:0.005575:0.003564
final response:@0.492453:0.193822:0.581901:0.193822:0.581901:0.179302:0.492453:0.179302:0.004858:0.003659:0.008154:0.008154:0.003659:0.003612:0.005437:0.007564:0.006183:0.008154:0.008138:0.008154:0.006183:0.007539
 to the complaint – in writing – within eight weeks of:@0.581833:0.194224:0.922283:0.194224:0.922283:0.179302:0.581833:0.179302:0.003628:0.005337:0.008375:0.003628:0.005337:0.008343:0.007908:0.003628:0.006725:0.008375:0.012655:0.008343:0.003675:0.007618:0.003675:0.008343:0.005337:0.003628:0.007918:0.003628:0.003675:0.008343:0.003628:0.011331:0.005560:0.003675:0.005337:0.003675:0.008343:0.007482:0.003628:0.007918:0.003628:0.011331:0.003675:0.005337:0.008343:0.003675:0.008343:0.003628:0.007908:0.003675:0.007482:0.008343:0.005337:0.003628:0.011331:0.007908:0.007908:0.007230:0.006230:0.003628:0.008375:0.004811
the date they first received it.:@0.098153:0.207606:0.291612:0.207606:0.291612:0.192685:0.098153:0.192685:0.005396:0.008407:0.007966:0.003691:0.008407:0.007681:0.005394:0.007966:0.003691:0.005396:0.008407:0.007966:0.007257:0.003691:0.004937:0.003738:0.005616:0.006293:0.005394:0.003691:0.005616:0.007965:0.006784:0.007965:0.003738:0.007241:0.007965:0.008407:0.003691:0.003738:0.005394:0.003975
 :@0.098153:0.220988:0.101717:0.220988:0.101717:0.206067:0.098153:0.206067:0.003564
The business’s final response should summarise the complaint and give you their final say. It should also tell you that you can:@0.098153:0.234371:0.908249:0.234371:0.908249:0.219449:0.098153:0.219449:0.007760:0.008359:0.007922:0.003643:0.008359:0.008359:0.006246:0.003691:0.008359:0.007924:0.006246:0.006246:0.004011:0.006246:0.003643:0.004889:0.003691:0.008359:0.007634:0.003691:0.003643:0.005574:0.007924:0.006246:0.008359:0.008391:0.008359:0.006246:0.007922:0.003643:0.006246:0.008359:0.008391:0.008359:0.003691:0.008359:0.003643:0.006246:0.008359:0.012671:0.012671:0.007634:0.005574:0.003691:0.006246:0.007924:0.003643:0.005353:0.008359:0.007922:0.003643:0.006741:0.008391:0.012670:0.008359:0.003691:0.007634:0.003691:0.008359:0.005351:0.003643:0.007634:0.008359:0.008359:0.003643:0.007498:0.003691:0.007198:0.007924:0.003643:0.007214:0.008391:0.008359:0.003643:0.005351:0.008359:0.007924:0.003691:0.005574:0.003643:0.004889:0.003691:0.008359:0.007634:0.003691:0.003643:0.006246:0.007634:0.007214:0.004053:0.003643:0.004044:0.005353:0.003643:0.006246:0.008359:0.008391:0.008359:0.003691:0.008359:0.003643:0.007634:0.003691:0.006246:0.008391:0.003643:0.005353:0.007924:0.003691:0.003691:0.003643:0.007213:0.008391:0.008359:0.003643:0.005353:0.008359:0.007634:0.005353:0.003643:0.007214:0.008391:0.008359:0.003643:0.006739:0.007634:0.008280
refer the complaint to us if you’re not happy – which you have to do within :@0.098153:0.247753:0.584916:0.247753:0.584916:0.232832:0.098153:0.232832:0.005536:0.007878:0.004852:0.007878:0.005536:0.003606:0.005315:0.008312:0.007886:0.003596:0.006703:0.008343:0.012633:0.008321:0.003643:0.007596:0.003653:0.008312:0.005315:0.003606:0.005307:0.008353:0.003606:0.008312:0.006208:0.003596:0.003653:0.004852:0.003596:0.007176:0.008343:0.008321:0.003975:0.005528:0.007886:0.003606:0.008312:0.008353:0.005307:0.003606:0.008321:0.007586:0.008321:0.008312:0.007176:0.003606:0.007886:0.003606:0.011301:0.008321:0.003653:0.006703:0.008312:0.003606:0.007168:0.008353:0.008312:0.003606:0.008321:0.007586:0.007161:0.007886:0.003596:0.005315:0.008343:0.003606:0.008321:0.008343:0.003606:0.011309:0.003643:0.005315:0.008312:0.003653:0.008321:0.003564
six months:@0.584987:0.247352:0.654359:0.247352:0.654359:0.232832:0.584987:0.232832:0.006255:0.003722:0.006949:0.003675:0.012596:0.008201:0.008217:0.005394:0.008227:0.006135
.  :@0.654384:0.247753:0.664888:0.247753:0.664888:0.232832:0.654384:0.232832:0.003675:0.003265:0.003564
 :@0.098153:0.261135:0.101717:0.261135:0.101717:0.246214:0.098153:0.246214:0.003564
In case you need it, the business’s address is::@0.098153:0.274518:0.390348:0.274518:0.390348:0.259596:0.098153:0.259596:0.004057:0.008375:0.003659:0.006755:0.007649:0.006261:0.007936:0.003659:0.007227:0.008407:0.008375:0.003659:0.008375:0.007938:0.007936:0.008375:0.003659:0.003706:0.005366:0.004025:0.003659:0.005366:0.008375:0.007936:0.003659:0.008375:0.008375:0.006261:0.003706:0.008375:0.007938:0.006261:0.006261:0.004025:0.006261:0.003659:0.007649:0.008375:0.008375:0.005588:0.007936:0.006261:0.006261:0.003659:0.003706:0.006261:0.004227
 :@0.098153:0.287900:0.101717:0.287900:0.101717:0.272979:0.098153:0.272979:0.003564
 :@0.105518:0.300535:0.109083:0.300535:0.109083:0.285614:0.105518:0.285614:0.003564
KGM Underwriting Agencies Limited:@0.105518:0.313170:0.339966:0.313170:0.339966:0.298249:0.105518:0.298249:0.007681:0.009432:0.012965:0.003564:0.010253:0.008422:0.008422:0.007982:0.005632:0.011405:0.005634:0.003754:0.005411:0.003754:0.008422:0.007556:0.003706:0.009260:0.007556:0.007984:0.008422:0.006799:0.003754:0.007982:0.006309:0.003706:0.006766:0.003754:0.012731:0.003754:0.005411:0.007982:0.008280
KGM House:@0.105518:0.325805:0.180202:0.325805:0.180202:0.310884:0.105518:0.310884:0.008075:0.009826:0.013359:0.003448:0.009711:0.008195:0.008165:0.006050:0.007855
George Lane:@0.105518:0.338441:0.186517:0.338441:0.186517:0.323519:0.105518:0.323519:0.009968:0.007870:0.008339:0.005520:0.007444:0.007870:0.003591:0.006651:0.007583:0.008307:0.007855
London:@0.105518:0.351076:0.153853:0.351076:0.153853:0.336154:0.105518:0.336154:0.006672:0.008369:0.008328:0.008328:0.008359:0.008280
E18 1RX  :@0.105518:0.363711:0.161250:0.363711:0.161250:0.348790:0.105518:0.348790:0.007034:0.007318:0.007318:0.003564:0.007649:0.008217:0.007839:0.003227:0.003564
 :@0.098153:0.377506:0.101717:0.377506:0.101717:0.362027:0.098153:0.362027:0.003564