270:@0.540587:0.955111:0.583222:0.955111:0.583222:0.936738:0.540587:0.936738:0.014736:0.012619:0.015280
once you have a final response – or after eight weeks:@0.098153:0.167872:0.441809:0.167872:0.441809:0.152393:0.098153:0.152393:0.008399:0.008383:0.006514:0.007855:0.003486:0.007389:0.008399:0.008383:0.003486:0.008383:0.007705:0.007381:0.007855:0.003495:0.007705:0.003486:0.004905:0.003801:0.008381:0.007713:0.003792:0.003495:0.005520:0.007855:0.006206:0.008383:0.008399:0.008383:0.006206:0.007855:0.003486:0.007776:0.003486:0.008399:0.005520:0.003486:0.007705:0.004905:0.005386:0.007855:0.005520:0.003486:0.007855:0.003793:0.007397:0.008383:0.005386:0.003486:0.011671:0.007855:0.007855:0.007484:0.006293
 :@0.098153:0.180841:0.101717:0.180841:0.101717:0.165920:0.098153:0.165920:0.003564
If you’re not happy with the business’s final response – or if eight weeks pass and you haven’t received it – then please fill in:@0.098153:0.194224:0.905071:0.194224:0.905071:0.179302:0.098153:0.179302:0.004061:0.004905:0.003659:0.007231:0.008407:0.008375:0.004030:0.005590:0.007941:0.003659:0.008375:0.008407:0.005369:0.003659:0.008375:0.007649:0.008375:0.008375:0.007230:0.003659:0.011362:0.003706:0.005369:0.008375:0.003659:0.005369:0.008375:0.007940:0.003659:0.008375:0.008375:0.006261:0.003706:0.008375:0.007940:0.006261:0.006261:0.004028:0.006261:0.003659:0.004905:0.003706:0.008375:0.007649:0.003706:0.003659:0.005590:0.007941:0.006261:0.008375:0.008407:0.008375:0.006261:0.007940:0.003659:0.007949:0.003659:0.008407:0.005590:0.003659:0.003706:0.004905:0.003659:0.007940:0.003706:0.007514:0.008375:0.005370:0.003659:0.011364:0.007940:0.007940:0.007263:0.006261:0.003659:0.008375:0.007649:0.006261:0.006261:0.003659:0.007649:0.008375:0.008375:0.003659:0.007230:0.008407:0.008375:0.003659:0.008375:0.007649:0.007214:0.007941:0.008375:0.004028:0.005370:0.003659:0.005591:0.007940:0.006757:0.007941:0.003706:0.007216:0.007940:0.008375:0.003659:0.003706:0.005370:0.003659:0.007949:0.003659:0.005369:0.008375:0.007940:0.008375:0.003659:0.008375:0.003706:0.007940:0.007649:0.006261:0.007940:0.003659:0.004905:0.003706:0.003706:0.003706:0.003659:0.003706:0.008280
the enclosed complaint form and send it to us.:@0.098153:0.207606:0.398822:0.207606:0.398822:0.192685:0.098153:0.192685:0.005332:0.008343:0.007903:0.003628:0.007903:0.008343:0.006720:0.003675:0.008375:0.006230:0.007903:0.008343:0.003628:0.006722:0.008375:0.012652:0.008343:0.003675:0.007618:0.003675:0.008343:0.005332:0.003628:0.004874:0.008375:0.005553:0.012651:0.003628:0.007618:0.008343:0.008343:0.003628:0.006230:0.007903:0.008343:0.008343:0.003628:0.003675:0.005332:0.003628:0.005332:0.008375:0.003628:0.008343:0.006230:0.003975
 :@0.098153:0.220988:0.101717:0.220988:0.101717:0.206067:0.098153:0.206067:0.003564
Please also send us a copy of the final response and any other information you think is important to the complaint. There’s no:@0.098153:0.234371:0.910951:0.234371:0.910951:0.219449:0.098153:0.219449:0.008201:0.003672:0.007902:0.007615:0.006227:0.007902:0.003624:0.007613:0.003672:0.006227:0.008372:0.003624:0.006225:0.007902:0.008340:0.008340:0.003623:0.008340:0.006227:0.003624:0.007613:0.003624:0.006719:0.008372:0.008339:0.007192:0.003624:0.008372:0.004869:0.003624:0.005331:0.008340:0.007902:0.003624:0.004870:0.003672:0.008339:0.007615:0.003672:0.003624:0.005552:0.007902:0.006227:0.008340:0.008372:0.008339:0.006227:0.007902:0.003624:0.007613:0.008340:0.008340:0.003624:0.007615:0.008339:0.007192:0.003624:0.008370:0.005331:0.008340:0.007902:0.005552:0.003624:0.003672:0.008340:0.004870:0.008370:0.005552:0.012649:0.007615:0.005331:0.003670:0.008372:0.008340:0.003623:0.007192:0.008372:0.008340:0.003623:0.005331:0.008340:0.003672:0.008339:0.007224:0.003624:0.003672:0.006227:0.003623:0.003672:0.012649:0.008340:0.008370:0.005552:0.005331:0.007615:0.008340:0.005331:0.003624:0.005331:0.008372:0.003623:0.005331:0.008340:0.007902:0.003623:0.006719:0.008372:0.012649:0.008339:0.003672:0.007615:0.003672:0.008339:0.005331:0.004034:0.003470:0.007788:0.008389:0.007949:0.005599:0.007949:0.004038:0.006274:0.003673:0.008388:0.008312
need to send us any original documents. :@0.098153:0.247753:0.362950:0.247753:0.362950:0.232832:0.098153:0.232832:0.008343:0.007907:0.007908:0.008343:0.003628:0.005337:0.008375:0.003628:0.006230:0.007908:0.008343:0.008343:0.003628:0.008343:0.006230:0.003628:0.007618:0.008343:0.007198:0.003628:0.008375:0.005556:0.003675:0.007482:0.003675:0.008343:0.007618:0.003675:0.003628:0.008343:0.008375:0.006724:0.008343:0.012655:0.007908:0.008343:0.005337:0.006230:0.004038:0.003564
 :@0.098153:0.261135:0.101717:0.261135:0.101717:0.246214:0.098153:0.246214:0.003564
We don’t normally pay the professional fees – in full or in part – of any solicitor, accountant or other paid adviser that a:@0.098153:0.274518:0.865784:0.274518:0.865784:0.259596:0.098153:0.259596:0.014053:0.007870:0.003593:0.008309:0.008342:0.008309:0.003959:0.005299:0.003593:0.008310:0.008340:0.005520:0.012618:0.007583:0.003642:0.003640:0.007161:0.003594:0.008309:0.007585:0.007161:0.003593:0.005299:0.008309:0.007870:0.003594:0.008309:0.005520:0.008340:0.004839:0.007870:0.006195:0.006195:0.003642:0.008340:0.008309:0.007585:0.003640:0.003594:0.004839:0.007870:0.007870:0.006195:0.003593:0.007884:0.003593:0.003642:0.008309:0.003593:0.004840:0.008309:0.003640:0.003642:0.003593:0.008342:0.005520:0.003593:0.003642:0.008309:0.003594:0.008309:0.007583:0.005520:0.005299:0.003594:0.007883:0.003593:0.008342:0.004839:0.003593:0.007585:0.008309:0.007161:0.003594:0.006195:0.008342:0.003640:0.003640:0.006687:0.003640:0.005299:0.008340:0.005520:0.003959:0.003593:0.007585:0.006687:0.006687:0.008342:0.008309:0.008309:0.005299:0.007583:0.008309:0.005299:0.003593:0.008340:0.005520:0.003593:0.008342:0.005299:0.008309:0.007870:0.005520:0.003594:0.008309:0.007583:0.003642:0.008309:0.003593:0.007585:0.008309:0.007145:0.003640:0.006197:0.007870:0.005520:0.003594:0.005299:0.008309:0.007585:0.005299:0.003594:0.007555
consumer might use to bring a complaint to us.:@0.098153:0.287900:0.400859:0.287900:0.400859:0.272979:0.098153:0.272979:0.006675:0.008328:0.008296:0.006183:0.008296:0.012607:0.007858:0.005508:0.003580:0.012605:0.003628:0.007432:0.008296:0.005287:0.003580:0.008296:0.006183:0.007859:0.003580:0.005288:0.008328:0.003580:0.008296:0.005508:0.003628:0.008296:0.007433:0.003580:0.007571:0.003580:0.006675:0.008328:0.012605:0.008296:0.003628:0.007571:0.003628:0.008296:0.005288:0.003580:0.005288:0.008328:0.003580:0.008296:0.006183:0.003975
 :@0.098153:0.301282:0.101717:0.301282:0.101717:0.286361:0.098153:0.286361:0.003564
We won’t take any more action unless you contact us again. If you would like more information about us, please see our:@0.098153:0.314665:0.873784:0.314665:0.873784:0.299743:0.098153:0.299743:0.014076:0.007902:0.003612:0.011316:0.008369:0.008328:0.003982:0.005331:0.003612:0.005323:0.007612:0.007216:0.007894:0.003621:0.007602:0.008328:0.007192:0.003612:0.012641:0.008359:0.005552:0.007894:0.003612:0.007612:0.006711:0.005323:0.003669:0.008359:0.008328:0.003621:0.008328:0.008328:0.003669:0.007894:0.006214:0.006224:0.003612:0.007184:0.008369:0.008328:0.003612:0.006719:0.008359:0.008328:0.005323:0.007612:0.006711:0.005323:0.003621:0.008328:0.006214:0.003621:0.007602:0.007468:0.007612:0.003659:0.008337:0.004022:0.003612:0.004022:0.004858:0.003612:0.007184:0.008369:0.008328:0.003612:0.011324:0.008359:0.008328:0.003669:0.008328:0.003612:0.003669:0.003659:0.007216:0.007902:0.003612:0.012641:0.008369:0.005544:0.007894:0.003621:0.003659:0.008328:0.004858:0.008369:0.005544:0.012641:0.007612:0.005323:0.003669:0.008359:0.008328:0.003621:0.007602:0.008328:0.008359:0.008337:0.005323:0.003612:0.008337:0.006214:0.003982:0.003621:0.008328:0.003659:0.007902:0.007602:0.006214:0.007902:0.003612:0.006214:0.007902:0.007894:0.003612:0.008369:0.008328:0.005505
website – :@0.098153:0.328047:0.164395:0.328047:0.164395:0.313126:0.098153:0.313126:0.011372:0.007949:0.008391:0.006277:0.003722:0.005378:0.007949:0.003675:0.007965:0.003564
www.financial‐ombudsman.org.uk:@0.164395:0.328047:0.390474:0.328047:0.390474:0.313126:0.164395:0.313126:0.011419:0.011419:0.011421:0.004132:0.004968:0.003770:0.008438:0.007713:0.008438:0.006813:0.003770:0.007713:0.003770:0.004984:0.008470:0.012745:0.008438:0.008438:0.008438:0.006325:0.012744:0.007713:0.008438:0.004132:0.008470:0.005646:0.007571:0.004132:0.008438:0.007176
.:@0.390462:0.328048:0.394437:0.328048:0.394437:0.313126:0.390462:0.313126:0.003975
 :@0.098159:0.341430:0.101724:0.341430:0.101724:0.326509:0.098159:0.326509:0.003564
 :@0.098159:0.354812:0.101724:0.354812:0.101724:0.339891:0.098159:0.339891:0.003564
Yours sincerely:@0.098159:0.368195:0.195957:0.368195:0.195957:0.353273:0.098159:0.353273:0.007801:0.008422:0.008400:0.005607:0.006287:0.003684:0.006277:0.003732:0.008400:0.006774:0.007965:0.005615:0.007957:0.003732:0.007145
 :@0.098159:0.381577:0.101724:0.381577:0.101724:0.366656:0.098159:0.366656:0.003564
Anita Ayi:@0.098159:0.394959:0.157049:0.394959:0.157049:0.380038:0.098159:0.380038:0.009321:0.008485:0.003815:0.005473:0.007760:0.003768:0.009321:0.007334:0.003612
Consumer Consultant:@0.098159:0.408342:0.237962:0.408342:0.237962:0.393420:0.098159:0.393420:0.008485:0.008391:0.008359:0.006246:0.008359:0.012668:0.007922:0.005572:0.003643:0.008485:0.008391:0.008359:0.006246:0.008359:0.003691:0.005350:0.007634:0.008359:0.005284
 :@0.098159:0.421724:0.101724:0.421724:0.101724:0.406803:0.098159:0.406803:0.003564
 :@0.098159:0.435106:0.101724:0.435106:0.101724:0.420185:0.098159:0.420185:0.003564
Anita Ayi :@0.098159:0.448901:0.160239:0.448901:0.160239:0.433422:0.098159:0.433422:0.009432:0.008343:0.003754:0.005339:0.007665:0.003448:0.009432:0.007350:0.003754:0.003564
| Consumer Consultant | Tel: :@0.160191:0.448489:0.351544:0.448489:0.351544:0.433567:0.160191:0.433567:0.007287:0.003596:0.008438:0.008343:0.008312:0.006198:0.008312:0.012619:0.007870:0.005522:0.003596:0.008438:0.008343:0.008312:0.006198:0.008312:0.003643:0.005299:0.007586:0.008312:0.005301:0.003596:0.007287:0.003596:0.007713:0.007872:0.003643:0.004244:0.003564
020 3716 9790 | Fax: 020 3716 9791:@0.351552:0.448489:0.569165:0.448489:0.569165:0.433567:0.351552:0.433567:0.007496:0.007498:0.007496:0.003076:0.007498:0.007496:0.007496:0.007498:0.003076:0.007496:0.007498:0.007496:0.007496:0.003076:0.006766:0.003076:0.006750:0.007066:0.006340:0.003729:0.003076:0.007496:0.007498:0.007496:0.003076:0.007496:0.007496:0.007496:0.007498:0.003076:0.007496:0.007498:0.007496:0.007996
|Financial Ombudsman Service | Exchange Tower,:@0.569206:0.448489:0.894105:0.448489:0.894105:0.433567:0.569206:0.433567:0.007318:0.007302:0.003675:0.008343:0.007618:0.008343:0.006719:0.003675:0.007618:0.003675:0.003628:0.010504:0.012649:0.008343:0.008343:0.008343:0.006230:0.012649:0.007618:0.008343:0.003628:0.007302:0.007903:0.005552:0.007178:0.003675:0.006720:0.007902:0.003628:0.007318:0.003628:0.007760:0.006892:0.006720:0.008343:0.007618:0.008343:0.007476:0.007903:0.003628:0.007744:0.008375:0.011326:0.007902:0.005553:0.003943
London, E14 9SR:@0.098143:0.461871:0.202266:0.461871:0.202266:0.446950:0.098143:0.446950:0.006448:0.008135:0.008102:0.008104:0.008135:0.008102:0.003754:0.003388:0.007520:0.007807:0.007807:0.003388:0.007807:0.007061:0.008564
 :@0.098143:0.475253:0.101708:0.475253:0.101708:0.460332:0.098143:0.460332:0.003564
This email is covered by our :@0.098153:0.508139:0.280070:0.508139:0.280070:0.492116:0.098153:0.492116:0.009756:0.007907:0.004154:0.006040:0.003701:0.006947:0.012567:0.006947:0.004154:0.004155:0.003701:0.004154:0.006040:0.003701:0.006947:0.007907:0.007907:0.006948:0.005098:0.006947:0.007907:0.003701:0.007907:0.007907:0.003701:0.007907:0.007907:0.005098:0.004206
email disclaimer:@0.280067:0.508139:0.379937:0.508139:0.379937:0.492116:0.280067:0.492116:0.006679:0.012298:0.006679:0.003886:0.003886:0.003434:0.007640:0.003886:0.005772:0.006679:0.003886:0.006679:0.003886:0.012298:0.006679:0.005602
.:@0.379947:0.508139:0.384153:0.508139:0.384153:0.492116:0.379947:0.492116:0.004206
This email was sent from Financial Ombudsman Service Ltd. Registered in England and Wales. Registered Number: 3725015.:@0.098152:0.534904:0.894015:0.534904:0.894015:0.518881:0.098152:0.518881:0.009776:0.007924:0.004174:0.006057:0.003718:0.006967:0.012586:0.006967:0.004174:0.004174:0.003718:0.011659:0.006968:0.006057:0.003718:0.006057:0.006967:0.007924:0.004174:0.003718:0.005114:0.005114:0.007924:0.012586:0.003718:0.008866:0.004174:0.007924:0.006967:0.007924:0.006967:0.004174:0.006967:0.004174:0.003718:0.011659:0.012586:0.007924:0.007924:0.007924:0.006057:0.012586:0.006967:0.007924:0.003718:0.008866:0.006967:0.005114:0.007924:0.004174:0.006967:0.006967:0.003718:0.009776:0.004174:0.007924:0.003718:0.003718:0.010718:0.006967:0.007924:0.004176:0.006057:0.004174:0.006967:0.005114:0.006967:0.007924:0.003718:0.004174:0.007924:0.003718:0.009776:0.007924:0.007924:0.004174:0.006967:0.007924:0.007924:0.003718:0.006967:0.007924:0.007924:0.003718:0.015380:0.006967:0.004174:0.006967:0.006057:0.003718:0.003718:0.010718:0.006967:0.007924:0.004174:0.006057:0.004174:0.006967:0.005114:0.006967:0.007924:0.003718:0.011659:0.007924:0.012586:0.007924:0.006967:0.005114:0.004174:0.003718:0.007924:0.007924:0.007924:0.007924:0.007924:0.007924:0.007924:0.004206
Registered Office: Exchange Tower, London, E14 9SR, United Kingdom.:@0.098152:0.549773:0.563757:0.549773:0.563757:0.533750:0.098152:0.533750:0.010722:0.006970:0.007924:0.004176:0.006057:0.004177:0.006970:0.005114:0.006970:0.007924:0.003718:0.011659:0.005114:0.005114:0.004177:0.006970:0.006970:0.004176:0.003718:0.009779:0.007924:0.006970:0.007924:0.006970:0.007924:0.007924:0.006970:0.003718:0.009779:0.007924:0.011659:0.006970:0.005114:0.003718:0.003718:0.009779:0.007924:0.007924:0.007924:0.007924:0.007924:0.003718:0.003718:0.009778:0.007924:0.007924:0.003718:0.007924:0.008866:0.010722:0.003718:0.003718:0.011659:0.007924:0.004176:0.004177:0.006970:0.007924:0.003718:0.011659:0.004176:0.007924:0.007924:0.007924:0.007924:0.012589:0.004206
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