274:@0.541171:0.955111:0.582638:0.955111:0.582638:0.936738:0.541171:0.936738:0.014736:0.012619:0.014111
1635-2175/AA/CD12 :@0.805982:0.125588:0.904113:0.125588:0.904113:0.115674:0.805982:0.115674:0.005670:0.005670:0.005834:0.005670:0.003544:0.005670:0.005834:0.005670:0.005670:0.002855:0.006871:0.006892:0.002855:0.007416:0.007601:0.005670:0.005885:0.002855
 :@0.111287:0.890910:0.115816:0.890910:0.115816:0.875185:0.111287:0.875185:0.004529
post to …:@0.111287:0.141208:0.192890:0.141208:0.192890:0.123277:0.111287:0.123277:0.010820:0.010820:0.009846:0.005897:0.004923:0.005897:0.010767:0.004923:0.017709
 :@0.192961:0.139630:0.197884:0.139630:0.197884:0.124742:0.192961:0.124742:0.004923
Financial Ombudsman Service:@0.111287:0.156772:0.332487:0.156772:0.332487:0.141048:0.111287:0.141048:0.009955:0.003503:0.009058:0.009010:0.009058:0.008146:0.003519:0.009058:0.003519:0.004594:0.012740:0.013620:0.009058:0.009010:0.009058:0.007934:0.013620:0.009058:0.009010:0.004594:0.010623:0.009058:0.005425:0.008146:0.003617:0.008146:0.009058
 :@0.332503:0.155908:0.337032:0.155908:0.337032:0.142211:0.332503:0.142211:0.004529
Exchange Tower :@0.111287:0.170066:0.237682:0.170066:0.237682:0.154342:0.111287:0.154342:0.010802:0.008146:0.008146:0.009058:0.009010:0.009058:0.009010:0.009058:0.004529:0.009955:0.009058:0.011665:0.009058:0.005311:0.004529
London :@0.111287:0.183210:0.170037:0.183210:0.170037:0.167486:0.111287:0.167486:0.009026:0.009026:0.009026:0.009026:0.009026:0.009091:0.004529
E14 9SR  :@0.111287:0.196481:0.185270:0.196481:0.185270:0.180757:0.111287:0.180757:0.010802:0.009058:0.009010:0.004594:0.009058:0.010769:0.011682:0.004480:0.004529
 :@0.172772:0.209634:0.177302:0.209634:0.177302:0.193910:0.172772:0.193910:0.004529
please tick   :@0.401434:0.141008:0.518278:0.141008:0.518278:0.126120:0.401434:0.126120:0.010820:0.004923:0.009917:0.009899:0.009740:0.009899:0.004923:0.005897:0.004923:0.009758:0.009899:0.004923:0.016398:0.004923
✓ ✓:@0.496886:0.140969:0.513171:0.140969:0.513171:0.124707:0.496886:0.124707:0.016286:-0.016286:0.016286
to show you have …  :@0.518314:0.142586:0.699177:0.142586:0.699177:0.124655:0.518314:0.124655:0.005897:0.010749:0.004923:0.009935:0.010820:0.010608:0.013778:0.004976:0.009899:0.010820:0.010820:0.004923:0.010820:0.009722:0.009899:0.009899:0.004923:0.017709:0.004817:0.004923
 :@0.699152:0.139192:0.701220:0.139192:0.701220:0.132939:0.699152:0.132939:0.002068
:@0.409403:0.160341:0.425695:0.160341:0.425695:0.148821:0.409403:0.148821:0.016292
 :@0.425695:0.161781:0.430225:0.161781:0.430225:0.146057:0.425695:0.146057:0.004529
enclosed a copy of the business’s last letter to you. :@0.434901:0.161781:0.805811:0.161781:0.805811:0.146057:0.434901:0.146057:0.009058:0.009010:0.008146:0.003536:0.009058:0.008146:0.009010:0.009058:0.004529:0.009058:0.004611:0.008146:0.009058:0.009010:0.007967:0.004594:0.008847:0.004594:0.004432:0.004594:0.009058:0.009010:0.004594:0.008847:0.009058:0.008146:0.003519:0.009058:0.009010:0.008146:0.008146:0.003536:0.008146:0.004594:0.003536:0.009058:0.008146:0.004529:0.004643:0.003536:0.008847:0.004594:0.004594:0.008847:0.005474:0.004432:0.004594:0.009058:0.004529:0.008146:0.008896:0.009058:0.004529:0.004529
 :@0.805974:0.161781:0.810503:0.161781:0.810503:0.146057:0.805974:0.146057:0.004529
:@0.409403:0.176640:0.425695:0.176640:0.425695:0.165120:0.409403:0.165120:0.016292
  enclosed copies of other relevant information.  :@0.425695:0.178080:0.771548:0.178080:0.771548:0.162356:0.425695:0.162356:0.004529:0.004676:0.009058:0.009010:0.008146:0.003536:0.009058:0.008146:0.009010:0.009058:0.004529:0.008146:0.009058:0.009058:0.003536:0.009058:0.008146:0.004529:0.008896:0.004594:0.004594:0.008847:0.004594:0.009058:0.009010:0.005311:0.004432:0.005474:0.009058:0.003519:0.009058:0.008146:0.009010:0.009058:0.004529:0.004643:0.003536:0.008847:0.004594:0.009058:0.005279:0.013620:0.009058:0.004529:0.003617:0.009010:0.009156:0.004432:0.004464:0.004529
:@0.409403:0.193168:0.425695:0.193168:0.425695:0.181649:0.409403:0.181649:0.016292
  included everything you want to tell us about your complaint.:@0.425695:0.194608:0.859921:0.194608:0.859921:0.178884:0.425695:0.178884:0.004529:0.004680:0.003373:0.008847:0.007967:0.003373:0.009058:0.008830:0.008847:0.008847:0.004432:0.008847:0.007967:0.008847:0.005311:0.007967:0.004432:0.008847:0.003373:0.008847:0.008847:0.004432:0.007967:0.008847:0.008847:0.004594:0.011519:0.008847:0.008847:0.004432:0.004432:0.004432:0.008847:0.004432:0.004432:0.008847:0.003373:0.003373:0.004432:0.008847:0.007967:0.004432:0.008847:0.008847:0.008847:0.008847:0.004432:0.004432:0.007967:0.008847:0.008847:0.005311:0.004252:0.007967:0.008847:0.013457:0.008847:0.003373:0.008847:0.003373:0.008847:0.004432:0.004529
  :@0.859994:0.194608:0.869128:0.194608:0.869128:0.178884:0.859994:0.178884:0.004604:0.004529
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0300 123 9 123:@0.111287:0.222294:0.234361:0.222294:0.234361:0.207405:0.111287:0.207405:0.009899:0.009899:0.009740:0.009899:0.004923:0.009935:0.009740:0.009899:0.004923:0.009774:0.004923:0.009933:0.009740:0.009846
   :@0.234571:0.222043:0.258048:0.222043:0.258048:0.208346:0.234571:0.208346:0.004529:0.014419:0.004529
or:@0.239182:0.222907:0.253454:0.222907:0.253454:0.207183:0.239182:0.207183:0.008847:0.005425
0800 023 4567:@0.257947:0.222294:0.376067:0.222294:0.376067:0.207405:0.257947:0.207405:0.009899:0.009740:0.009740:0.009899:0.004923:0.009935:0.009740:0.009899:0.004923:0.009775:0.009899:0.009899:0.009846
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 :@0.414902:0.222907:0.419431:0.222907:0.419431:0.207183:0.414902:0.207183:0.004529
fax:@0.552328:0.222043:0.575919:0.222043:0.575919:0.208346:0.552328:0.208346:0.005474:0.009058:0.009058
 020 7964 1001   :@0.575903:0.222907:0.702266:0.222907:0.702266:0.207183:0.575903:0.207183:0.004611:0.009058:0.009010:0.008847:0.004594:0.009058:0.009010:0.009058:0.009010:0.004594:0.009058:0.009010:0.009058:0.008830:0.004594:0.004432:0.004529
dx :@0.702347:0.222043:0.725824:0.222043:0.725824:0.208346:0.702347:0.208346:0.009922:0.009026:0.004529
141280 Isle of Dogs  :@0.725726:0.222907:0.879232:0.222907:0.879232:0.207183:0.725726:0.207183:0.009058:0.009010:0.009058:0.009010:0.009058:0.009010:0.004594:0.004594:0.008146:0.003536:0.009058:0.004399:0.009058:0.004399:0.004594:0.011682:0.009058:0.009010:0.008146:0.004497:0.004529
calls are recorded for training:@0.111287:0.236189:0.302265:0.236189:0.302265:0.222439:0.111287:0.222439:0.007423:0.008172:0.003160:0.003190:0.007423:0.004086:0.008172:0.004895:0.008172:0.004086:0.005100:0.008172:0.007393:0.008172:0.004895:0.008172:0.008172:0.008290:0.004086:0.004086:0.008114:0.004939:0.004086:0.004086:0.004895:0.008349:0.003190:0.008305:0.003351:0.008172:0.008172
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 :@0.414893:0.235691:0.419422:0.235691:0.419422:0.221994:0.414893:0.221994:0.004529
complaint.info@financial-ombudsman.org.uk:@0.564210:0.236393:0.870370:0.236393:0.870370:0.221352:0.564210:0.221352:0.007792:0.008493:0.013090:0.008493:0.003522:0.008665:0.003382:0.008665:0.004270:0.004254:0.003522:0.008665:0.004270:0.008665:0.015818:0.004036:0.003522:0.008665:0.008509:0.008665:0.007792:0.003382:0.008665:0.003615:0.004956:0.008665:0.012981:0.008665:0.008665:0.008478:0.007620:0.013090:0.008665:0.008665:0.004270:0.008665:0.004971:0.008665:0.004270:0.008665:0.007792
 :@0.870261:0.236393:0.874593:0.236393:0.874593:0.221352:0.870261:0.221352:0.004332
and monitoring purposes:@0.111287:0.249713:0.273485:0.249713:0.273485:0.235963:0.111287:0.235963:0.008172:0.008114:0.008172:0.004204:0.012244:0.008128:0.008305:0.003190:0.004086:0.008172:0.005086:0.003190:0.008172:0.008114:0.004233:0.008172:0.008114:0.004939:0.008305:0.008172:0.007393:0.008172:0.007349
  :@0.273708:0.249090:0.282466:0.249090:0.282466:0.235988:0.273708:0.235988:0.004426:0.004332
 :@0.414898:0.249090:0.419230:0.249090:0.419230:0.235988:0.414898:0.235988:0.004332
www.financial-ombudsman.org.uk:@0.617878:0.249090:0.870414:0.249090:0.870414:0.235988:0.617878:0.235988:0.012046:0.012046:0.012202:0.004254:0.005143:0.004254:0.009522:0.008696:0.009382:0.008665:0.004270:0.008665:0.004270:0.005143:0.009522:0.013683:0.009522:0.009428:0.009522:0.008540:0.013854:0.008665:0.009522:0.004270:0.009522:0.005891:0.009522:0.004332:0.009522:0.008665
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 :@0.414893:0.263439:0.419225:0.263439:0.419225:0.248398:0.414893:0.248398:0.004332
▪:@0.111287:0.275937:0.118749:0.275937:0.118749:0.263150:0.111287:0.263150:0.007462
 :@0.118732:0.277250:0.123261:0.277250:0.123261:0.261526:0.118732:0.261526:0.004529
We will use the details you give us on this form to see if we can help you with your complaint.  :@0.137850:0.276884:0.753000:0.276884:0.753000:0.262698:0.137850:0.262698:0.013817:0.008172:0.004086:0.010745:0.003190:0.003351:0.003190:0.004086:0.008172:0.007379:0.008305:0.004086:0.004086:0.008114:0.008305:0.004086:0.008172:0.008114:0.004233:0.008172:0.003322:0.003190:0.007423:0.004086:0.007408:0.008172:0.008114:0.004233:0.008172:0.003160:0.007423:0.008172:0.004086:0.008114:0.007423:0.004233:0.008172:0.008114:0.004086:0.004219:0.008172:0.003160:0.007423:0.004086:0.004086:0.008114:0.005115:0.012244:0.004086:0.004042:0.008172:0.004086:0.007379:0.008305:0.008172:0.004086:0.003307:0.004086:0.004086:0.010612:0.008172:0.004027:0.007423:0.008172:0.008275:0.004086:0.008172:0.008275:0.003190:0.008172:0.004086:0.007379:0.008305:0.008172:0.004086:0.010612:0.003322:0.004086:0.008172:0.004027:0.007423:0.008172:0.008114:0.005115:0.004086:0.007408:0.008172:0.012200:0.008172:0.003322:0.008172:0.003322:0.008172:0.004086:0.004027:0.004880:0.004086
▪:@0.111287:0.289460:0.118749:0.289460:0.118749:0.276673:0.111287:0.276673:0.007462
 :@0.118732:0.290774:0.123261:0.290774:0.123261:0.275049:0.118732:0.275049:0.004529
We may need more information from you. And there are rules and restrictions that may apply.  :@0.137850:0.290408:0.755484:0.290408:0.755484:0.276221:0.137850:0.276221:0.013817:0.008172:0.004204:0.012244:0.008128:0.007423:0.004086:0.008172:0.008275:0.008172:0.008114:0.004233:0.012244:0.008128:0.004939:0.008172:0.004204:0.003190:0.008172:0.004204:0.008172:0.004895:0.012420:0.008172:0.004086:0.003145:0.008305:0.008172:0.004086:0.004027:0.004937:0.008306:0.012244:0.004086:0.007379:0.008172:0.008114:0.004086:0.004217:0.009747:0.008305:0.008172:0.004086:0.004026:0.008305:0.008172:0.004895:0.008172:0.004086:0.008305:0.004939:0.008172:0.004086:0.004895:0.008172:0.003190:0.008172:0.007393:0.004086:0.008290:0.008172:0.008114:0.004086:0.004924:0.008172:0.007393:0.004086:0.004924:0.003190:0.007423:0.004233:0.003190:0.008172:0.008114:0.007423:0.004086:0.004219:0.008172:0.008275:0.004086:0.004086:0.012200:0.008172:0.007393:0.004086:0.008290:0.008172:0.008114:0.003190:0.007423:0.004086:0.004896:0.004086
▪:@0.111287:0.302984:0.118749:0.302984:0.118749:0.290197:0.111287:0.290197:0.007462
 :@0.118732:0.304297:0.123261:0.304297:0.123261:0.288572:0.118732:0.288572:0.004529
If we can’t help you, we will give you the chance to query anything you don’t understand or agree with.:@0.137850:0.303931:0.803592:0.303931:0.803592:0.289744:0.137850:0.289744:0.004086:0.004086:0.004086:0.010612:0.008114:0.004086:0.007408:0.008305:0.008172:0.003160:0.004086:0.004219:0.008172:0.008275:0.003190:0.008172:0.004086:0.007379:0.008172:0.008275:0.004086:0.004086:0.010612:0.008172:0.004189:0.010612:0.003366:0.003190:0.003351:0.004086:0.008172:0.003145:0.007423:0.008172:0.004086:0.007379:0.008305:0.008172:0.004086:0.004027:0.008305:0.008172:0.004086:0.007379:0.008172:0.008114:0.008172:0.007393:0.008305:0.004086:0.004086:0.008114:0.004233:0.008172:0.008114:0.008305:0.004939:0.007423:0.004086:0.008172:0.008114:0.007893:0.004086:0.008172:0.003145:0.008305:0.008172:0.004086:0.007379:0.008172:0.008114:0.004233:0.008172:0.008114:0.008305:0.003190:0.004086:0.004219:0.008172:0.008114:0.008305:0.008172:0.004895:0.007467:0.004086:0.008172:0.008114:0.008172:0.004086:0.008114:0.004939:0.004233:0.008172:0.008114:0.004939:0.008172:0.008275:0.004086:0.010612:0.003190:0.004233:0.008172:0.004086
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