370:@0.540718:0.955111:0.583091:0.955111:0.583091:0.936738:0.540718:0.936738:0.014474:0.012619:0.015280
1. Confirmation of the points you raised to the Financial Ombudsman:@0.098153:0.209852:0.533254:0.209852:0.533254:0.193829:0.098153:0.193829:0.007907:0.003701:0.003701:0.010705:0.007907:0.007907:0.005098:0.004160:0.005098:0.012572:0.006953:0.004160:0.004160:0.007907:0.007907:0.003701:0.007907:0.005098:0.003701:0.004160:0.007907:0.006953:0.003701:0.007907:0.007907:0.004160:0.007907:0.004160:0.006040:0.003701:0.007907:0.007907:0.007907:0.003701:0.005098:0.006953:0.004160:0.006040:0.006953:0.007907:0.003701:0.004160:0.007907:0.003701:0.004160:0.007907:0.006953:0.003701:0.008849:0.004160:0.007907:0.006953:0.007907:0.006953:0.004160:0.006953:0.004160:0.003701:0.011642:0.012572:0.007907:0.007907:0.007907:0.006040:0.012572:0.006953:0.008412
when you verbally submitted your complaint and the outcome you are looking:@0.098153:0.224721:0.587140:0.224721:0.587140:0.208698:0.098153:0.208698:0.011625:0.007890:0.006931:0.007890:0.003684:0.007890:0.007890:0.007890:0.003684:0.007890:0.006930:0.005081:0.007890:0.006930:0.004137:0.004137:0.007890:0.003684:0.006023:0.007890:0.007890:0.012549:0.004137:0.004137:0.004137:0.006930:0.007890:0.003684:0.007890:0.007890:0.007890:0.005081:0.003684:0.006930:0.007890:0.012550:0.007890:0.004137:0.006930:0.004137:0.007890:0.004137:0.003684:0.006930:0.007890:0.007890:0.003684:0.004137:0.007890:0.006930:0.003684:0.007890:0.007890:0.004137:0.006930:0.007890:0.012549:0.006930:0.003684:0.007890:0.007890:0.007890:0.003684:0.006930:0.005081:0.006930:0.003684:0.004137:0.007890:0.007890:0.007890:0.004137:0.007890:0.008412
to achieve.:@0.098153:0.239591:0.166532:0.239591:0.166532:0.223568:0.098153:0.223568:0.004223:0.007969:0.003762:0.007015:0.007015:0.007968:0.004223:0.007015:0.007968:0.007015:0.004206
2. Full details of the losses that you have incurred as a direct result:@0.098153:0.269329:0.515633:0.269329:0.515633:0.253306:0.098153:0.253306:0.007974:0.003769:0.003769:0.008917:0.007974:0.004223:0.004223:0.003769:0.007974:0.007015:0.004221:0.007015:0.004223:0.004221:0.006107:0.003769:0.007974:0.005165:0.003769:0.004221:0.007974:0.007015:0.003769:0.004223:0.007974:0.006107:0.006107:0.007015:0.006107:0.003769:0.004223:0.007974:0.007014:0.004223:0.003769:0.007974:0.007974:0.007974:0.003769:0.007974:0.007015:0.007974:0.007015:0.003769:0.004221:0.007974:0.007015:0.007974:0.005165:0.005165:0.007014:0.007974:0.003769:0.007015:0.006107:0.003769:0.007014:0.003769:0.007974:0.004221:0.005165:0.007015:0.007014:0.004223:0.003769:0.005165:0.007015:0.006107:0.007974:0.004223:0.004677
of your complaint and full documentary evidence supporting this.:@0.098153:0.284199:0.504238:0.284199:0.504238:0.268176:0.098153:0.268176:0.007857:0.005047:0.003651:0.007857:0.007857:0.007857:0.005047:0.003651:0.006893:0.007857:0.012512:0.007857:0.004100:0.006893:0.004100:0.007857:0.004100:0.003651:0.006893:0.007857:0.007857:0.003651:0.005047:0.007857:0.004100:0.004100:0.003651:0.007857:0.007857:0.006891:0.007857:0.012512:0.006893:0.007857:0.004100:0.006893:0.005047:0.007857:0.003651:0.006893:0.007857:0.004098:0.007857:0.006893:0.007857:0.006893:0.006893:0.003651:0.005989:0.007857:0.007857:0.007857:0.007857:0.005047:0.004098:0.004100:0.007857:0.007857:0.003651:0.004100:0.007857:0.004100:0.005989:0.004206
3. Confirmation of dates of any convictions or costs imposed directly:@0.098153:0.313938:0.532609:0.313938:0.532609:0.297914:0.098153:0.297914:0.007958:0.003752:0.003752:0.010745:0.007958:0.007958:0.005148:0.004201:0.005148:0.012613:0.006994:0.004203:0.004201:0.007958:0.007958:0.003752:0.007958:0.005148:0.003752:0.007958:0.006995:0.004201:0.006994:0.006090:0.003752:0.007958:0.005148:0.003752:0.006994:0.007958:0.007958:0.003752:0.006994:0.007958:0.007958:0.007958:0.004201:0.006995:0.004201:0.004201:0.007958:0.007958:0.006090:0.003752:0.007958:0.005148:0.003752:0.006994:0.007958:0.006090:0.004203:0.006090:0.003752:0.004201:0.012614:0.007958:0.007958:0.006090:0.006995:0.007958:0.003752:0.007958:0.004203:0.005148:0.006994:0.006994:0.004201:0.004201:0.008412
as a result of your complaint, including full documentary evidence:@0.098153:0.328807:0.507118:0.328807:0.507118:0.312784:0.098153:0.312784:0.006866:0.005956:0.003617:0.006866:0.003617:0.005013:0.006866:0.005956:0.007823:0.004073:0.004073:0.003617:0.007823:0.005013:0.003617:0.007823:0.007823:0.007823:0.005013:0.003617:0.006866:0.007823:0.012486:0.007823:0.004073:0.006866:0.004073:0.007823:0.004075:0.003617:0.003617:0.004073:0.007823:0.006867:0.004073:0.007823:0.007823:0.004073:0.007823:0.007823:0.003617:0.005013:0.007823:0.004073:0.004073:0.003617:0.007823:0.007823:0.006866:0.007823:0.012485:0.006866:0.007823:0.004073:0.006866:0.005013:0.007823:0.003617:0.006866:0.007823:0.004075:0.007823:0.006866:0.007823:0.006866:0.007470
supporting this.:@0.098153:0.343676:0.193893:0.343676:0.193893:0.327653:0.098153:0.327653:0.005956:0.007823:0.007815:0.007823:0.007823:0.005005:0.004065:0.004065:0.007815:0.007823:0.003617:0.004063:0.007823:0.004065:0.005956:0.004206
Once I receive all of the above I will be happy to consider this further.:@0.098153:0.403154:0.538435:0.403154:0.538435:0.387131:0.098153:0.387131:0.011692:0.007958:0.007005:0.007004:0.003752:0.005148:0.003752:0.005148:0.007005:0.007004:0.007005:0.004211:0.007958:0.007005:0.003752:0.007005:0.004213:0.004211:0.003752:0.007958:0.005148:0.003752:0.004211:0.007958:0.007004:0.003752:0.007005:0.007958:0.007958:0.007958:0.007004:0.003752:0.005148:0.003752:0.011692:0.004211:0.004213:0.004213:0.003752:0.007958:0.007004:0.003752:0.007958:0.007004:0.007958:0.007958:0.007958:0.003752:0.004213:0.007958:0.003752:0.007005:0.007958:0.007958:0.006090:0.004211:0.007958:0.007005:0.005148:0.003752:0.004211:0.007958:0.004213:0.006090:0.003752:0.005148:0.007958:0.005148:0.004211:0.007958:0.007005:0.005148:0.004206
With regards to your subject access request. My letter of the 9/12/14:@0.098153:0.462631:0.535543:0.462631:0.535543:0.446608:0.098153:0.446608:0.015528:0.004324:0.004325:0.008075:0.003869:0.005266:0.007116:0.008075:0.007116:0.005266:0.008075:0.006208:0.003869:0.004324:0.008075:0.003869:0.008075:0.008075:0.008075:0.005266:0.003869:0.006208:0.008075:0.008075:0.004324:0.007116:0.007118:0.004324:0.003869:0.007116:0.007118:0.007116:0.007116:0.006208:0.006208:0.003869:0.005266:0.007118:0.008075:0.008075:0.007116:0.006208:0.004324:0.003869:0.003869:0.014620:0.008075:0.003869:0.004324:0.007116:0.004324:0.004324:0.007118:0.005266:0.003869:0.008075:0.005266:0.003869:0.004324:0.008075:0.007116:0.003869:0.008075:0.004324:0.008075:0.008075:0.004325:0.008075:0.008412
advised the following:-:@0.098153:0.477501:0.240048:0.477501:0.240048:0.461478:0.098153:0.461478:0.006817:0.007773:0.007773:0.004026:0.005905:0.006819:0.007773:0.003567:0.004026:0.007773:0.006819:0.003567:0.004963:0.007773:0.004024:0.004026:0.007773:0.011507:0.004024:0.007773:0.007773:0.004024:0.005602
Following our initial investigations we note that you submitted a subject:@0.098153:0.536978:0.543656:0.536978:0.543656:0.520955:0.098153:0.520955:0.008782:0.007840:0.004097:0.004095:0.007840:0.011575:0.004097:0.007840:0.007840:0.003634:0.007840:0.007840:0.005030:0.003634:0.004097:0.007840:0.004097:0.004095:0.004097:0.006889:0.004097:0.003634:0.004095:0.007840:0.007840:0.006889:0.005972:0.004097:0.004097:0.007840:0.006888:0.004097:0.004097:0.007840:0.007840:0.005972:0.003634:0.011575:0.006888:0.003634:0.007840:0.007840:0.004097:0.006889:0.003634:0.004095:0.007840:0.006889:0.004097:0.003634:0.007840:0.007840:0.007840:0.003634:0.005972:0.007840:0.007840:0.012508:0.004095:0.004097:0.004097:0.006889:0.007840:0.003634:0.006889:0.003634:0.005972:0.007840:0.007840:0.004097:0.006889:0.006889:0.004677
access request to your Broker. Should you wish to proceed with this, please:@0.098153:0.551848:0.578730:0.551848:0.578730:0.535824:0.098153:0.535824:0.007081:0.007083:0.007081:0.007083:0.006174:0.006174:0.003836:0.005232:0.007083:0.008042:0.008042:0.007081:0.006174:0.004288:0.003836:0.004288:0.008042:0.003836:0.008042:0.008042:0.008042:0.005232:0.003836:0.010834:0.005232:0.008042:0.008042:0.007083:0.005232:0.003836:0.003836:0.008984:0.008042:0.008042:0.008042:0.004290:0.008042:0.003836:0.008042:0.008042:0.008042:0.003836:0.011777:0.004288:0.006174:0.008042:0.003836:0.004288:0.008042:0.003836:0.008042:0.005232:0.008042:0.007081:0.007083:0.007081:0.008042:0.003836:0.011777:0.004288:0.004290:0.008042:0.003836:0.004288:0.008042:0.004288:0.006174:0.003836:0.003836:0.008042:0.004288:0.007083:0.007081:0.006174:0.007470
can you formally request this in writing to our Data Protection Officer at:@0.098153:0.566717:0.549445:0.566717:0.549445:0.550694:0.098153:0.550694:0.006943:0.006943:0.007907:0.003701:0.007907:0.007907:0.007907:0.003701:0.005098:0.007907:0.005098:0.012564:0.006943:0.004150:0.004150:0.007907:0.003701:0.005098:0.006943:0.007907:0.007907:0.006943:0.006040:0.004150:0.003701:0.004150:0.007907:0.004150:0.006040:0.003701:0.004150:0.007907:0.003701:0.011642:0.005098:0.004150:0.004150:0.004150:0.007907:0.007907:0.003701:0.004150:0.007907:0.003701:0.007907:0.007907:0.005098:0.003701:0.011642:0.006943:0.004150:0.006945:0.003701:0.008849:0.005098:0.007907:0.004150:0.006943:0.006943:0.004150:0.004152:0.007907:0.007907:0.003701:0.011642:0.005098:0.005098:0.004150:0.006943:0.006943:0.005098:0.003701:0.006943:0.004677
the address detailed at the foot of the letter including a cheque payable to:@0.098153:0.581586:0.558831:0.581586:0.558831:0.565563:0.098153:0.565563:0.004248:0.008008:0.007041:0.003802:0.007041:0.008000:0.008008:0.005190:0.007042:0.006132:0.006132:0.003802:0.008000:0.007042:0.004248:0.007041:0.004250:0.004248:0.007041:0.008008:0.003794:0.007042:0.004248:0.003794:0.004250:0.008000:0.007041:0.003802:0.005190:0.008008:0.008000:0.004248:0.003802:0.008000:0.005198:0.003794:0.004248:0.008008:0.007041:0.003802:0.004248:0.007041:0.004250:0.004248:0.007041:0.005198:0.003794:0.004250:0.008000:0.007041:0.004250:0.008000:0.008008:0.004248:0.008000:0.008008:0.003794:0.007041:0.003802:0.007041:0.008008:0.007041:0.008000:0.008008:0.007041:0.003802:0.008000:0.007041:0.008008:0.007041:0.008008:0.004248:0.007041:0.003802:0.004248:0.008412
KGM Insurance for the sum of £10.00. Alternatively, you may wish to wait:@0.098153:0.596456:0.572125:0.596456:0.572125:0.580432:0.098153:0.580432:0.011659:0.011659:0.014468:0.003718:0.005114:0.007924:0.006057:0.007924:0.005114:0.006972:0.007924:0.006968:0.006972:0.003718:0.005114:0.007924:0.005114:0.003718:0.004176:0.007924:0.006970:0.003718:0.006057:0.007924:0.012589:0.003718:0.007924:0.005114:0.003718:0.007924:0.007924:0.007924:0.003718:0.007924:0.007924:0.003718:0.003718:0.011659:0.004177:0.004177:0.006970:0.005114:0.007924:0.006970:0.004177:0.004177:0.007924:0.006970:0.004177:0.007924:0.003718:0.003718:0.007924:0.007924:0.007924:0.003718:0.012589:0.006970:0.007924:0.003718:0.011659:0.004177:0.006057:0.007924:0.003718:0.004177:0.007924:0.003718:0.011659:0.006970:0.004177:0.004677
until our full investigations have been finalised.:@0.098153:0.611325:0.385103:0.611325:0.385103:0.595302:0.098153:0.595302:0.007722:0.007722:0.003974:0.003974:0.003974:0.003516:0.007722:0.007722:0.004913:0.003516:0.004913:0.007722:0.003974:0.003974:0.003516:0.003974:0.007722:0.007722:0.006766:0.005855:0.003974:0.003974:0.007722:0.006766:0.003975:0.003974:0.007722:0.007722:0.005855:0.003516:0.007722:0.006766:0.007722:0.006768:0.003516:0.007722:0.006766:0.006766:0.007722:0.003516:0.004913:0.003974:0.007722:0.006766:0.003974:0.003974:0.005855:0.006766:0.007722:0.004206
Can you please confirm how you wish to proceed with that request.:@0.098153:0.670802:0.525042:0.670802:0.525042:0.654779:0.098153:0.654779:0.010784:0.007032:0.007991:0.003785:0.007991:0.007991:0.007991:0.003785:0.007991:0.004240:0.007032:0.007034:0.006124:0.007032:0.003785:0.007032:0.007991:0.007991:0.005182:0.004241:0.005182:0.012651:0.003785:0.007991:0.007991:0.011726:0.003785:0.007991:0.007991:0.007991:0.003785:0.011726:0.004240:0.006124:0.007991:0.003785:0.004240:0.007991:0.003785:0.007991:0.005182:0.007991:0.007032:0.007032:0.007032:0.007991:0.003785:0.011726:0.004240:0.004241:0.007991:0.003785:0.004240:0.007991:0.007032:0.004240:0.003785:0.005182:0.007034:0.007991:0.007991:0.007032:0.006124:0.004240:0.004206
Should you not be in receipt of any of the letters I refer to above, please:@0.098153:0.730280:0.552269:0.730280:0.552269:0.714257:0.098153:0.714257:0.008967:0.008025:0.008025:0.008025:0.004277:0.008025:0.003819:0.008025:0.008025:0.008025:0.003819:0.008025:0.008025:0.004275:0.003819:0.008025:0.007069:0.003819:0.004277:0.008025:0.003819:0.005215:0.007069:0.007068:0.007069:0.004275:0.008025:0.004277:0.003819:0.008025:0.005215:0.003819:0.007069:0.008025:0.008025:0.003819:0.008025:0.005215:0.003819:0.004277:0.008025:0.007069:0.003819:0.004275:0.007068:0.004277:0.004275:0.007069:0.005215:0.006157:0.003819:0.005215:0.003819:0.005215:0.007068:0.005215:0.007068:0.005215:0.003819:0.004277:0.008025:0.003819:0.007068:0.008025:0.008025:0.008025:0.007068:0.003819:0.003819:0.008025:0.004275:0.007069:0.007068:0.006157:0.007470
advise me and I will ensure copies are sent to you immediately.:@0.098153:0.745149:0.493483:0.745149:0.493483:0.729126:0.098153:0.729126:0.006948:0.007907:0.007907:0.004157:0.006040:0.006950:0.003701:0.012567:0.006950:0.003701:0.006950:0.007907:0.007907:0.003701:0.005098:0.003701:0.011642:0.004157:0.004155:0.004157:0.003701:0.006948:0.007907:0.006040:0.007907:0.005098:0.006950:0.003701:0.006948:0.007907:0.007907:0.004157:0.006948:0.006040:0.003701:0.006950:0.005098:0.006948:0.003701:0.006040:0.006950:0.007907:0.004157:0.003701:0.004155:0.007907:0.003701:0.007907:0.007907:0.007907:0.003701:0.004157:0.012567:0.012567:0.006950:0.007907:0.004157:0.006948:0.004155:0.006950:0.004155:0.007907:0.004206
I await your reply:@0.098153:0.804627:0.209565:0.804627:0.209565:0.788604:0.098153:0.788604:0.005098:0.003701:0.006953:0.011642:0.006952:0.004159:0.004160:0.003701:0.007907:0.007907:0.007907:0.005098:0.003701:0.005098:0.006952:0.007907:0.004159:0.008412
Andrew Austin:@0.098153:0.893843:0.193881:0.893843:0.193881:0.877820:0.098153:0.877820:0.011524:0.007789:0.007789:0.004980:0.006825:0.011524:0.003583:0.011524:0.007789:0.005922:0.004033:0.004033:0.008412