396:@0.540416:0.955111:0.583394:0.955111:0.583394:0.936738:0.540416:0.936738:0.014474:0.014232:0.014272
Simon Cordell:@0.098153:0.196549:0.189631:0.196549:0.189631:0.180526:0.098153:0.180526:0.008765:0.004073:0.012485:0.007823:0.007823:0.003617:0.010617:0.007823:0.005013:0.007823:0.006866:0.004073:0.004677
_____ :@0.098153:0.256027:0.144418:0.256027:0.144418:0.240003:0.098153:0.240003:0.008412:0.008412:0.008412:0.008412:0.008412:0.004206
From: Austin, Andrew :@0.098153:0.285765:0.244313:0.285765:0.244313:0.269742:0.098153:0.269742:0.008816:0.005064:0.007873:0.012534:0.004120:0.003668:0.011608:0.007873:0.006006:0.004122:0.004120:0.007873:0.003668:0.003668:0.011608:0.007873:0.007873:0.005064:0.006914:0.011608:0.004206
[mailto:Andrew.Austin@canopius.com]:@0.244316:0.285765:0.493518:0.285765:0.493518:0.269742:0.244316:0.269742:0.004980:0.012450:0.006829:0.004038:0.004038:0.004038:0.007789:0.004036:0.011524:0.007789:0.007789:0.004980:0.006829:0.011524:0.003583:0.011524:0.007789:0.005922:0.004036:0.004038:0.007789:0.014855:0.006830:0.006830:0.007789:0.007789:0.007789:0.004038:0.007789:0.005922:0.003583:0.006830:0.007789:0.012450:0.005602
 :@0.493506:0.285765:0.497712:0.285765:0.497712:0.269742:0.493506:0.269742:0.004206
Sent: 21 January 2015 11:54:@0.098151:0.300634:0.280990:0.300634:0.280990:0.284611:0.098151:0.284611:0.008984:0.007089:0.008042:0.004295:0.004295:0.003836:0.008042:0.008042:0.003836:0.006174:0.007088:0.008042:0.008042:0.007089:0.005232:0.008042:0.003836:0.008042:0.008042:0.008042:0.008042:0.003836:0.008042:0.008042:0.004295:0.008042:0.008412
To: 'Lorraine Cordell':@0.098151:0.315504:0.233800:0.315504:0.233800:0.299481:0.098151:0.299481:0.009455:0.007604:0.003853:0.003398:0.003028:0.009658:0.007806:0.004997:0.004997:0.006849:0.004054:0.007806:0.007466:0.003836:0.010834:0.008042:0.005232:0.008042:0.007083:0.004290:0.004290:0.003028
Subject: RE: MT3574694:@0.098168:0.330373:0.264335:0.330373:0.264335:0.314350:0.098168:0.314350:0.008994:0.008052:0.008042:0.004307:0.007100:0.007100:0.004299:0.004307:0.003846:0.010851:0.009901:0.004307:0.003846:0.014596:0.009909:0.008042:0.008052:0.008052:0.008052:0.008052:0.008052:0.008412
Dear Mr Cordell:@0.098168:0.389851:0.205479:0.389851:0.205479:0.373827:0.098168:0.373827:0.011810:0.007113:0.007111:0.005266:0.003869:0.014620:0.005266:0.003869:0.010863:0.008075:0.005266:0.008075:0.007111:0.004319:0.004677
Thank you for your email.:@0.098168:0.449328:0.261048:0.449328:0.261048:0.433305:0.098168:0.433305:0.009680:0.007823:0.006871:0.007823:0.007823:0.003617:0.007823:0.007823:0.007823:0.003617:0.005013:0.007823:0.005013:0.003617:0.007823:0.007823:0.007823:0.005013:0.003617:0.006871:0.012488:0.006871:0.004076:0.004078:0.004206
My letter dated 22/12/14 requests the following documentary evidence from:@0.098168:0.508806:0.579727:0.508806:0.579727:0.492782:0.098168:0.492782:0.014519:0.007974:0.003769:0.004224:0.007015:0.004224:0.004223:0.007015:0.005165:0.003769:0.007974:0.007015:0.004223:0.007017:0.007974:0.003769:0.007974:0.007974:0.004223:0.007974:0.007974:0.004223:0.007974:0.007974:0.003769:0.005165:0.007017:0.007974:0.007974:0.007017:0.006107:0.004224:0.006107:0.003769:0.004223:0.007974:0.007015:0.003769:0.005165:0.007974:0.004224:0.004223:0.007974:0.011709:0.004223:0.007974:0.007974:0.003769:0.007974:0.007974:0.007015:0.007974:0.012634:0.007015:0.007974:0.004223:0.007017:0.005165:0.007974:0.003769:0.007015:0.007974:0.004223:0.007974:0.007017:0.007974:0.007017:0.007015:0.003769:0.005165:0.005165:0.007974:0.013089
you:@0.098168:0.523675:0.121301:0.523675:0.121301:0.507652:0.098168:0.507652:0.007360:0.007360:0.008412
With regards to any losses that may have been incurred as a result of the:@0.098168:0.583152:0.553212:0.583152:0.553212:0.567129:0.098168:0.567129:0.015432:0.004229:0.004228:0.007974:0.003769:0.005165:0.007020:0.007974:0.007020:0.005165:0.007974:0.006107:0.003769:0.004228:0.007974:0.003769:0.007022:0.007974:0.007974:0.003769:0.004228:0.007974:0.006107:0.006107:0.007020:0.006107:0.003769:0.004228:0.007974:0.007020:0.004228:0.003769:0.012640:0.007020:0.007974:0.003769:0.007974:0.007022:0.007974:0.007020:0.003769:0.007974:0.007020:0.007022:0.007974:0.003769:0.004229:0.007974:0.007020:0.007974:0.005165:0.005165:0.007020:0.007974:0.003769:0.007020:0.006107:0.003769:0.007022:0.003769:0.005165:0.007022:0.006107:0.007974:0.004228:0.004229:0.003769:0.007974:0.005165:0.003769:0.004228:0.007974:0.007470
above, I confirm as detailed in my previous letter, I require the:@0.098168:0.598022:0.489440:0.598022:0.489440:0.581999:0.098168:0.581999:0.006978:0.007941:0.007941:0.007941:0.006978:0.003735:0.003735:0.005131:0.003735:0.006980:0.007941:0.007941:0.005131:0.004186:0.005131:0.012598:0.003735:0.006980:0.006073:0.003735:0.007941:0.006980:0.004186:0.006980:0.004186:0.004186:0.006980:0.007941:0.003735:0.004186:0.007941:0.003735:0.012599:0.007941:0.003735:0.007941:0.005131:0.006980:0.007941:0.004187:0.007941:0.007941:0.006073:0.003735:0.004186:0.006978:0.004187:0.004186:0.006980:0.005131:0.003735:0.003735:0.005131:0.003735:0.005131:0.006980:0.007941:0.007941:0.004186:0.005131:0.006980:0.003735:0.004187:0.007941:0.007470
following:-:@0.098168:0.612891:0.164394:0.612891:0.164394:0.596868:0.098168:0.596868:0.004660:0.007470:0.003720:0.003721:0.007470:0.011205:0.003720:0.007470:0.007470:0.003720:0.005602
1. Confirmation of the points you raised to the Financial Ombudsman:@0.098168:0.672369:0.533269:0.672369:0.533269:0.656345:0.098168:0.656345:0.007907:0.003701:0.003701:0.010705:0.007907:0.007907:0.005098:0.004160:0.005098:0.012572:0.006953:0.004160:0.004160:0.007907:0.007907:0.003701:0.007907:0.005098:0.003701:0.004160:0.007907:0.006953:0.003701:0.007907:0.007907:0.004160:0.007907:0.004160:0.006040:0.003701:0.007907:0.007907:0.007907:0.003701:0.005098:0.006953:0.004160:0.006040:0.006953:0.007907:0.003701:0.004160:0.007907:0.003701:0.004160:0.007907:0.006953:0.003701:0.008849:0.004160:0.007907:0.006953:0.007907:0.006953:0.004160:0.006953:0.004160:0.003701:0.011642:0.012572:0.007907:0.007907:0.007907:0.006040:0.012572:0.006953:0.008412
when you verbally submitted your complaint and the outcome you are looking:@0.098168:0.687238:0.587155:0.687238:0.587155:0.671215:0.098168:0.671215:0.011625:0.007890:0.006931:0.007890:0.003684:0.007890:0.007890:0.007890:0.003684:0.007890:0.006930:0.005081:0.007890:0.006930:0.004137:0.004137:0.007890:0.003684:0.006023:0.007890:0.007890:0.012549:0.004137:0.004137:0.004137:0.006930:0.007890:0.003684:0.007890:0.007890:0.007890:0.005081:0.003684:0.006930:0.007890:0.012550:0.007890:0.004137:0.006930:0.004137:0.007890:0.004137:0.003684:0.006930:0.007890:0.007890:0.003684:0.004137:0.007890:0.006930:0.003684:0.007890:0.007890:0.004137:0.006930:0.007890:0.012549:0.006930:0.003684:0.007890:0.007890:0.007890:0.003684:0.006930:0.005081:0.006930:0.003684:0.004137:0.007890:0.007890:0.007890:0.004137:0.007890:0.008412
to achieve.:@0.098168:0.702107:0.166548:0.702107:0.166548:0.686084:0.098168:0.686084:0.004223:0.007969:0.003762:0.007015:0.007015:0.007968:0.004223:0.007015:0.007968:0.007015:0.004206
2. Full details of the losses that you have incurred as a direct result:@0.098168:0.731846:0.515646:0.731846:0.515646:0.715823:0.098168:0.715823:0.007974:0.003769:0.003769:0.008917:0.007974:0.004223:0.004223:0.003769:0.007974:0.007015:0.004221:0.007015:0.004223:0.004221:0.006107:0.003769:0.007974:0.005165:0.003769:0.004221:0.007974:0.007015:0.003769:0.004223:0.007974:0.006107:0.006107:0.007015:0.006107:0.003769:0.004223:0.007974:0.007014:0.004223:0.003769:0.007974:0.007974:0.007974:0.003769:0.007974:0.007015:0.007974:0.007015:0.003769:0.004221:0.007974:0.007015:0.007974:0.005165:0.005165:0.007014:0.007974:0.003769:0.007014:0.006107:0.003769:0.007014:0.003769:0.007974:0.004221:0.005165:0.007015:0.007014:0.004223:0.003769:0.005165:0.007015:0.006107:0.007974:0.004223:0.004677
of your complaint and full documentary evidence supporting this.:@0.098168:0.746715:0.504253:0.746715:0.504253:0.730692:0.098168:0.730692:0.007857:0.005047:0.003651:0.007857:0.007857:0.007857:0.005047:0.003651:0.006893:0.007857:0.012512:0.007857:0.004100:0.006893:0.004100:0.007857:0.004100:0.003651:0.006893:0.007857:0.007857:0.003651:0.005047:0.007857:0.004100:0.004100:0.003651:0.007857:0.007857:0.006891:0.007857:0.012512:0.006893:0.007857:0.004100:0.006893:0.005047:0.007857:0.003651:0.006893:0.007857:0.004098:0.007857:0.006893:0.007857:0.006893:0.006893:0.003651:0.005989:0.007857:0.007857:0.007857:0.007857:0.005047:0.004100:0.004098:0.007857:0.007857:0.003651:0.004100:0.007857:0.004100:0.005989:0.004206
3. Confirmation of dates of any convictions or costs imposed directly:@0.098168:0.776454:0.532625:0.776454:0.532625:0.760431:0.098168:0.760431:0.007958:0.003752:0.003752:0.010745:0.007958:0.007958:0.005148:0.004201:0.005148:0.012613:0.006994:0.004203:0.004201:0.007958:0.007958:0.003752:0.007958:0.005148:0.003752:0.007958:0.006995:0.004201:0.006994:0.006090:0.003752:0.007958:0.005148:0.003752:0.006994:0.007958:0.007958:0.003752:0.006994:0.007958:0.007958:0.007958:0.004201:0.006995:0.004201:0.004201:0.007958:0.007958:0.006090:0.003752:0.007958:0.005148:0.003752:0.006994:0.007958:0.006090:0.004203:0.006090:0.003752:0.004201:0.012614:0.007958:0.007958:0.006090:0.006995:0.007958:0.003752:0.007958:0.004203:0.005148:0.006994:0.006994:0.004201:0.004201:0.008412
as a result of your complaint, including full documentary evidence:@0.098168:0.791324:0.507133:0.791324:0.507133:0.775300:0.098168:0.775300:0.006866:0.005956:0.003617:0.006866:0.003617:0.005013:0.006866:0.005956:0.007823:0.004073:0.004073:0.003617:0.007823:0.005013:0.003617:0.007823:0.007823:0.007823:0.005013:0.003617:0.006866:0.007823:0.012486:0.007823:0.004073:0.006866:0.004073:0.007823:0.004075:0.003617:0.003617:0.004073:0.007823:0.006867:0.004073:0.007823:0.007823:0.004073:0.007823:0.007823:0.003617:0.005013:0.007823:0.004073:0.004073:0.003617:0.007823:0.007823:0.006866:0.007823:0.012485:0.006866:0.007823:0.004073:0.006866:0.005013:0.007823:0.003617:0.006866:0.007823:0.004075:0.007823:0.006866:0.007823:0.006866:0.007470
supporting this.:@0.098168:0.806193:0.193908:0.806193:0.193908:0.790170:0.098168:0.790170:0.005956:0.007823:0.007815:0.007823:0.007823:0.005005:0.004065:0.004065:0.007815:0.007823:0.003617:0.004063:0.007823:0.004065:0.005956:0.004206
Once I receive all of the above I will be happy to consider this further.:@0.098168:0.865670:0.538452:0.865670:0.538452:0.849647:0.098168:0.849647:0.011692:0.007958:0.007005:0.007004:0.003752:0.005148:0.003752:0.005148:0.007005:0.007004:0.007005:0.004211:0.007958:0.007005:0.003752:0.007005:0.004213:0.004211:0.003752:0.007958:0.005148:0.003752:0.004211:0.007958:0.007004:0.003752:0.007005:0.007958:0.007958:0.007958:0.007004:0.003752:0.005148:0.003752:0.011692:0.004211:0.004213:0.004213:0.003752:0.007958:0.007005:0.003752:0.007958:0.007004:0.007958:0.007958:0.007958:0.003752:0.004213:0.007958:0.003752:0.007005:0.007958:0.007958:0.006090:0.004211:0.007958:0.007005:0.005148:0.003752:0.004211:0.007958:0.004213:0.006090:0.003752:0.005148:0.007958:0.005148:0.004211:0.007958:0.007005:0.005148:0.004206