445:@0.486238:0.955111:0.528047:0.955111:0.528047:0.936738:0.486238:0.936738:0.014111:0.014111:0.013587
_____ :@0.098153:0.196549:0.144418:0.196549:0.144418:0.180525:0.098153:0.180525:0.008412:0.008412:0.008412:0.008412:0.008412:0.004206
From: Austin, Andrew :@0.098153:0.226288:0.244313:0.226288:0.244313:0.210264:0.098153:0.210264:0.008816:0.005064:0.007873:0.012534:0.004120:0.003668:0.011608:0.007873:0.006006:0.004122:0.004120:0.007873:0.003668:0.003668:0.011608:0.007873:0.007873:0.005064:0.006914:0.011608:0.004206
[mailto:Andrew.Austin@canopius.com]:@0.244316:0.226288:0.493518:0.226288:0.493518:0.210264:0.244316:0.210264:0.004980:0.012450:0.006829:0.004038:0.004038:0.004038:0.007789:0.004036:0.011524:0.007789:0.007789:0.004980:0.006829:0.011524:0.003583:0.011524:0.007789:0.005922:0.004036:0.004038:0.007789:0.014855:0.006830:0.006830:0.007789:0.007789:0.007789:0.004038:0.007789:0.005922:0.003583:0.006830:0.007789:0.012450:0.005602
 :@0.493506:0.226287:0.497712:0.226287:0.497712:0.210264:0.493506:0.210264:0.004206
Sent: 21 January 2015 11:54:@0.098151:0.241157:0.280990:0.241157:0.280990:0.225134:0.098151:0.225134:0.008984:0.007089:0.008042:0.004295:0.004295:0.003836:0.008042:0.008042:0.003836:0.006174:0.007088:0.008042:0.008042:0.007089:0.005232:0.008042:0.003836:0.008042:0.008042:0.008042:0.008042:0.003836:0.008042:0.008042:0.004295:0.008042:0.008412
To: 'Lorraine Cordell':@0.098151:0.256026:0.233699:0.256026:0.233699:0.240003:0.098151:0.240003:0.009766:0.007907:0.004164:0.003701:0.002524:0.009766:0.007907:0.005098:0.005098:0.006957:0.004164:0.007907:0.006957:0.003701:0.010708:0.007907:0.005098:0.007907:0.006957:0.004164:0.004164:0.003028
Subject: RE: MT3574694:@0.098151:0.270895:0.264318:0.270895:0.264318:0.254872:0.098151:0.254872:0.008994:0.008052:0.008042:0.004307:0.007100:0.007100:0.004299:0.004307:0.003846:0.010851:0.009901:0.004307:0.003846:0.014596:0.009909:0.008042:0.008052:0.008052:0.008052:0.008052:0.008052:0.008412
Dear Mr Cordell:@0.098151:0.330373:0.205462:0.330373:0.205462:0.314350:0.098151:0.314350:0.011810:0.007113:0.007111:0.005266:0.003869:0.014620:0.005266:0.003869:0.010863:0.008075:0.005266:0.008075:0.007111:0.004319:0.004677
Thank you for your email.:@0.098151:0.389850:0.261031:0.389850:0.261031:0.373827:0.098151:0.373827:0.009680:0.007823:0.006871:0.007823:0.007823:0.003617:0.007823:0.007823:0.007823:0.003617:0.005013:0.007823:0.005013:0.003617:0.007823:0.007823:0.007823:0.005013:0.003617:0.006871:0.012488:0.006871:0.004076:0.004078:0.004206
My letter dated 22/12/14 requests the following documentary evidence from:@0.098151:0.449328:0.579711:0.449328:0.579711:0.433305:0.098151:0.433305:0.014519:0.007974:0.003769:0.004224:0.007015:0.004224:0.004223:0.007015:0.005165:0.003769:0.007974:0.007015:0.004223:0.007017:0.007974:0.003769:0.007974:0.007974:0.004223:0.007974:0.007974:0.004223:0.007974:0.007974:0.003769:0.005165:0.007017:0.007974:0.007974:0.007017:0.006107:0.004224:0.006107:0.003769:0.004223:0.007974:0.007015:0.003769:0.005165:0.007974:0.004224:0.004223:0.007974:0.011709:0.004223:0.007974:0.007974:0.003769:0.007974:0.007974:0.007015:0.007974:0.012634:0.007015:0.007974:0.004223:0.007017:0.005165:0.007974:0.003769:0.007015:0.007974:0.004223:0.007974:0.007017:0.007974:0.007017:0.007015:0.003769:0.005165:0.005165:0.007974:0.013089
you:@0.098151:0.464197:0.121284:0.464197:0.121284:0.448174:0.098151:0.448174:0.007360:0.007360:0.008412
With regards to any losses that may have been incurred as a result of the:@0.098151:0.523675:0.553195:0.523675:0.553195:0.507652:0.098151:0.507652:0.015432:0.004229:0.004228:0.007974:0.003769:0.005165:0.007020:0.007974:0.007020:0.005165:0.007974:0.006107:0.003769:0.004228:0.007974:0.003769:0.007022:0.007974:0.007974:0.003769:0.004228:0.007974:0.006107:0.006107:0.007020:0.006107:0.003769:0.004228:0.007974:0.007020:0.004228:0.003769:0.012640:0.007020:0.007974:0.003769:0.007974:0.007022:0.007974:0.007020:0.003769:0.007974:0.007020:0.007022:0.007974:0.003769:0.004229:0.007974:0.007020:0.007974:0.005165:0.005165:0.007020:0.007974:0.003769:0.007020:0.006107:0.003769:0.007022:0.003769:0.005165:0.007022:0.006107:0.007974:0.004228:0.004229:0.003769:0.007974:0.005165:0.003769:0.004228:0.007974:0.007470
above, I confirm as detailed in my previous letter, I require the:@0.098151:0.538544:0.489423:0.538544:0.489423:0.522521:0.098151:0.522521:0.006978:0.007941:0.007941:0.007941:0.006978:0.003735:0.003735:0.005131:0.003735:0.006980:0.007941:0.007941:0.005131:0.004186:0.005131:0.012598:0.003735:0.006980:0.006073:0.003735:0.007941:0.006980:0.004186:0.006980:0.004186:0.004186:0.006980:0.007941:0.003735:0.004186:0.007941:0.003735:0.012599:0.007941:0.003735:0.007941:0.005131:0.006980:0.007941:0.004187:0.007941:0.007941:0.006073:0.003735:0.004186:0.006978:0.004187:0.004186:0.006980:0.005131:0.003735:0.003735:0.005131:0.003735:0.005131:0.006980:0.007941:0.007941:0.004186:0.005131:0.006980:0.003735:0.004187:0.007941:0.007470
following:-:@0.098151:0.553414:0.164377:0.553414:0.164377:0.537390:0.098151:0.537390:0.004660:0.007470:0.003720:0.003721:0.007470:0.011205:0.003720:0.007470:0.007470:0.003720:0.005602
1. Confirmation of the points you raised to the Financial Ombudsman:@0.098151:0.612891:0.533252:0.612891:0.533252:0.596868:0.098151:0.596868:0.007907:0.003701:0.003701:0.010705:0.007907:0.007907:0.005098:0.004160:0.005098:0.012572:0.006953:0.004160:0.004160:0.007907:0.007907:0.003701:0.007907:0.005098:0.003701:0.004160:0.007907:0.006953:0.003701:0.007907:0.007907:0.004160:0.007907:0.004160:0.006040:0.003701:0.007907:0.007907:0.007907:0.003701:0.005098:0.006953:0.004160:0.006040:0.006953:0.007907:0.003701:0.004160:0.007907:0.003701:0.004160:0.007907:0.006953:0.003701:0.008849:0.004160:0.007907:0.006953:0.007907:0.006953:0.004160:0.006953:0.004160:0.003701:0.011642:0.012572:0.007907:0.007907:0.007907:0.006040:0.012572:0.006953:0.008412
when you verbally submitted your complaint and the outcome you are looking:@0.098151:0.627760:0.587138:0.627760:0.587138:0.611737:0.098151:0.611737:0.011625:0.007890:0.006931:0.007890:0.003684:0.007890:0.007890:0.007890:0.003684:0.007890:0.006930:0.005081:0.007890:0.006930:0.004137:0.004137:0.007890:0.003684:0.006023:0.007890:0.007890:0.012549:0.004137:0.004137:0.004137:0.006930:0.007890:0.003684:0.007890:0.007890:0.007890:0.005081:0.003684:0.006930:0.007890:0.012550:0.007890:0.004137:0.006930:0.004137:0.007890:0.004137:0.003684:0.006930:0.007890:0.007890:0.003684:0.004137:0.007890:0.006930:0.003684:0.007890:0.007890:0.004137:0.006930:0.007890:0.012549:0.006930:0.003684:0.007890:0.007890:0.007890:0.003684:0.006930:0.005081:0.006930:0.003684:0.004137:0.007890:0.007890:0.007890:0.004137:0.007890:0.008412
to achieve.:@0.098151:0.642630:0.166531:0.642630:0.166531:0.626607:0.098151:0.626607:0.004223:0.007969:0.003762:0.007015:0.007015:0.007968:0.004223:0.007015:0.007968:0.007015:0.004206
2. Full details of the losses that you have incurred as a direct result:@0.098151:0.672369:0.515629:0.672369:0.515629:0.656345:0.098151:0.656345:0.007974:0.003769:0.003769:0.008917:0.007974:0.004223:0.004223:0.003769:0.007974:0.007015:0.004221:0.007015:0.004223:0.004221:0.006107:0.003769:0.007974:0.005165:0.003769:0.004221:0.007974:0.007015:0.003769:0.004223:0.007974:0.006107:0.006107:0.007015:0.006107:0.003769:0.004223:0.007974:0.007014:0.004223:0.003769:0.007974:0.007974:0.007974:0.003769:0.007974:0.007015:0.007974:0.007015:0.003769:0.004221:0.007974:0.007015:0.007974:0.005165:0.005165:0.007014:0.007974:0.003769:0.007014:0.006107:0.003769:0.007014:0.003769:0.007974:0.004221:0.005165:0.007015:0.007014:0.004223:0.003769:0.005165:0.007015:0.006107:0.007974:0.004223:0.004677
of your complaint and full documentary evidence supporting this.:@0.098151:0.687238:0.504237:0.687238:0.504237:0.671215:0.098151:0.671215:0.007857:0.005047:0.003651:0.007857:0.007857:0.007857:0.005047:0.003651:0.006893:0.007857:0.012512:0.007857:0.004100:0.006893:0.004100:0.007857:0.004100:0.003651:0.006893:0.007857:0.007857:0.003651:0.005047:0.007857:0.004100:0.004100:0.003651:0.007857:0.007857:0.006891:0.007857:0.012512:0.006893:0.007857:0.004100:0.006893:0.005047:0.007857:0.003651:0.006893:0.007857:0.004098:0.007857:0.006893:0.007857:0.006893:0.006893:0.003651:0.005989:0.007857:0.007857:0.007857:0.007857:0.005047:0.004100:0.004098:0.007857:0.007857:0.003651:0.004100:0.007857:0.004100:0.005989:0.004206
3. Confirmation of dates of any convictions or costs imposed directly:@0.098151:0.716977:0.532608:0.716977:0.532608:0.700953:0.098151:0.700953:0.007958:0.003752:0.003752:0.010745:0.007958:0.007958:0.005148:0.004201:0.005148:0.012613:0.006994:0.004203:0.004201:0.007958:0.007958:0.003752:0.007958:0.005148:0.003752:0.007958:0.006995:0.004201:0.006994:0.006090:0.003752:0.007958:0.005148:0.003752:0.006994:0.007958:0.007958:0.003752:0.006994:0.007958:0.007958:0.007958:0.004201:0.006995:0.004201:0.004201:0.007958:0.007958:0.006090:0.003752:0.007958:0.005148:0.003752:0.006994:0.007958:0.006090:0.004203:0.006090:0.003752:0.004201:0.012614:0.007958:0.007958:0.006090:0.006995:0.007958:0.003752:0.007958:0.004203:0.005148:0.006994:0.006994:0.004201:0.004201:0.008412
as a result of your complaint, including full documentary evidence:@0.098151:0.731846:0.507117:0.731846:0.507117:0.715823:0.098151:0.715823:0.006866:0.005956:0.003617:0.006866:0.003617:0.005013:0.006866:0.005956:0.007823:0.004073:0.004073:0.003617:0.007823:0.005013:0.003617:0.007823:0.007823:0.007823:0.005013:0.003617:0.006866:0.007823:0.012486:0.007823:0.004073:0.006866:0.004073:0.007823:0.004075:0.003617:0.003617:0.004073:0.007823:0.006867:0.004073:0.007823:0.007823:0.004073:0.007823:0.007823:0.003617:0.005013:0.007823:0.004073:0.004073:0.003617:0.007823:0.007823:0.006866:0.007823:0.012485:0.006866:0.007823:0.004073:0.006866:0.005013:0.007823:0.003617:0.006866:0.007823:0.004075:0.007823:0.006866:0.007823:0.006866:0.007470
supporting this.:@0.098151:0.746715:0.193891:0.746715:0.193891:0.730692:0.098151:0.730692:0.005956:0.007823:0.007815:0.007823:0.007823:0.005005:0.004065:0.004065:0.007815:0.007823:0.003617:0.004063:0.007823:0.004065:0.005956:0.004206
Once I receive all of the above I will be happy to consider this further.:@0.098151:0.806193:0.538436:0.806193:0.538436:0.790170:0.098151:0.790170:0.011692:0.007958:0.007005:0.007004:0.003752:0.005148:0.003752:0.005148:0.007005:0.007004:0.007005:0.004211:0.007958:0.007005:0.003752:0.007005:0.004213:0.004211:0.003752:0.007958:0.005148:0.003752:0.004211:0.007958:0.007004:0.003752:0.007005:0.007958:0.007958:0.007958:0.007004:0.003752:0.005148:0.003752:0.011692:0.004211:0.004213:0.004213:0.003752:0.007958:0.007005:0.003752:0.007958:0.007004:0.007958:0.007958:0.007958:0.003752:0.004213:0.007958:0.003752:0.007005:0.007958:0.007958:0.006090:0.004211:0.007958:0.007005:0.005148:0.003752:0.004211:0.007958:0.004213:0.006090:0.003752:0.005148:0.007958:0.005148:0.004211:0.007958:0.007005:0.005148:0.004206
With regards to your subject access request. My letter of the 9/12/14:@0.098151:0.865670:0.535542:0.865670:0.535542:0.849647:0.098151:0.849647:0.015528:0.004324:0.004325:0.008075:0.003869:0.005266:0.007116:0.008075:0.007116:0.005266:0.008075:0.006208:0.003869:0.004324:0.008075:0.003869:0.008075:0.008075:0.008075:0.005266:0.003869:0.006208:0.008075:0.008075:0.004324:0.007116:0.007118:0.004324:0.003869:0.007116:0.007118:0.007116:0.007116:0.006208:0.006208:0.003869:0.005266:0.007118:0.008075:0.008075:0.007116:0.006208:0.004324:0.003869:0.003869:0.014620:0.008075:0.003869:0.004324:0.007116:0.004324:0.004324:0.007118:0.005266:0.003869:0.008075:0.005266:0.003869:0.004324:0.008075:0.007116:0.003869:0.008075:0.004324:0.008075:0.008075:0.004325:0.008075:0.008412
advised the following:-:@0.098151:0.880540:0.240047:0.880540:0.240047:0.864517:0.098151:0.864517:0.006817:0.007773:0.007773:0.004026:0.005905:0.006819:0.007773:0.003567:0.004026:0.007773:0.006819:0.003567:0.004963:0.007773:0.004024:0.004026:0.007773:0.011507:0.004024:0.007773:0.007773:0.004024:0.005602