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The FOS can help with most complaints if you are:
a) a consumer
b) a business employing fewer than 10 persons that has an annual turnover or balance sheet that
does not exceed €2,000,000
c) a charity with an annual turnover of less than £1,000,000
d) a trustee of a trust with a net asset value of less than £1,000,000.
If you are unsure whether the FOS will look at your complaint please contact them directly for
further information.
You are entitled to contact the FOS at any stage of your complaint.
Financial Services Compensation Scheme (FSCS)
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to
compensation should we be unable to meet our obligations. Further information is available on
www.fscs.org.uk or you may contact the FSCS on 020 7892 7300.
Following this complaints procedure does not affect your legal rights.
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