Page 290 - Driving Ban Simulation 1

Broadsure Insurance!

2
The Enfield Gov / Email’s Issue:
230. Lorraine Cordell _Re_ Simon Cordell_ (24)
/ Page Numbers: 541,
From: Lorraine Cordell [lorraine32@blueyonder.co.uk]
Sent: 25 February 2014 14:31
To: 'martinjenkin@broadsuredirect.com
Subject: RE: Simon Cordell Hi Martin
➢ Can you please give an update as to what is going on please with my insurance?
➢ I do not think it is right that KGM are doing this with my no claims, KGM has made one phone call to me
about a claim on the 14/09/2013
➢ where I told them, I would send the invoice for the van, since this time I have not had one single letter to
say they did not get the invoice, or any letters about this so-called claim for the 14/09/2013
➢ and this is nearly 6 months old now.
➢ How can it be I have not had one single letter yet now my insurance is due to be renewed they bring up this
and this is nearly 6 months down the line and I have heard nothing about this claim since I talked to
someone from KGM on the phone back in Sep 2013?
➢ I have still not had any letters about the subject access request under the data protect act 1998, and the letter
I emailed yourself to send over to KGM on the 26/11/2013 at 15.46 and will now be taking this up with the
ICO.
➢ I have never had so many problems with an insurance company in my life then what I have had in the past
year with KGM and will be taking this up with the insurance ombudsman I have already spoken to them
and they are very shocked at what I have told them and that is not all of it, they have asked me to write it all
down and send it to them by email which I will be doing.
➢ There should be only one thing that is outstanding and that is the issue for the 09/12/2013, I have made 3
calls to the claim line to inform them what happened and yes there is a claim which was not my fault being
addressed.
➢ I am at this time waiting for someone to contract me about this matter as this is what I was told the last time
I made a call about it.
➢ Could this be looked into also so I know that it is being addressed in the correct way and I am not just
waiting for someone to contact me and this does not happen as I would like to get this addressed as soon as
possible so that KGM will see this claim was not my fault.
➢ I would like to get insured yet for the past days have not been able to do so as I am waiting for information
on a quote and also to hear back about what KGM is doing with my 10 years no claims which was
protected.
➢ I have been with Broadsure for a few years now and have never had any problems with you.
Simon

26/02/2014
2
• The Enfield Gov / Email’s Issue:
233. Lorraine Cordell _Re_ Simon Cordell_
(25)
/ Page Numbers: 544
Broadsure Insurance!
Driving Ban (1)/?