Page 388 - Driving Ban Simulation 1

Sent: 22 May 2014 17:28
To: 'martinjenkin@broadsuredirect.com'
Subject: RE: KGM Policy Simon Cordell
Attachments: Rewired Our ref_ A27_190530 AX REF 403050.pdf
Dear martin
➢ For the last 3 days Simon and myself have been trying to sort these 2 claims out with KGM.
➢ Many phone calls have been made and all sorts of things said.
➢ Claim dated 14/09/2014 information below Today I got a call back for the claim dated 14/09/2013
➢ where I asked the lady, I spoke to for the information for the insurance company that were making the claim, I
was also shocked to hear that they had only today again sent an email to Accident exchange to get them to
redirect the claim, the information is below.
Company: Accident exchange
Ref: LR4030501
Phone Number: 08700116720
➢ Simon called and spoke to a Mr. Chris Garvin at around 11.50am on the 22/05/2014
➢ Simon was told that they were no longer looking at his insurance and had not been for some time.
➢ That they had redirect there claim to Mr. Harris and all they were waiting for was for proof of the sale of the
index incident vehicle, CX52 JRZ from KGM and had been waiting for this for some months to close that part
of the claim down for Simon.
➢ Simon asked Mr. Chris Garvin if he could email himself this and also email this again to KGM I will attach
the email from Mr. Chris Garvin with this email for you to see Again it does seem as if KGM are not doing
their job as from what I heard today this claim should have been taken of my insurance from months ago.
➢ Simon again called KGM about this and getting KGM to send Mr. Chris Garvin the proof of sale and was
shocked to hear it would take KGM 5 days to send this over so that this claim can be closed down.
➢ I at this time think KGM has had long enough already to deal with this matter and due to how long this has
taken has messed Simon insurance up enough already due to KGM not doing their job.
➢ This should have been cleared up months ago, but KGM is just holding on to it.
➢ Claim dated the 09/12/2013 information below Also today we have been trying again to sort the claim dated
09/12/2013,
➢ where Simon was driving my car to service it the Rover Reg Y311 FVV.
➢ We have been told that the last few weeks they would send us a form out to fill in to Simon email address
re_wired@ymail.com
➢ which should be on file when he took the insurance policy out with KGM.
➢ But not getting the form again we called and asked why.
➢ They seemed to have had the wrong email so re took it and said they would send they out yesterday still not
having got the email by today we asked them why we had not got this again they had the wrong email so again
they had to take it.
➢ We do now have the form which is a joke in itself to fill in so I made a call to KGM to get some help as most
of the information also KGM already have, but within the call I was not happy with what Mr. C Clancy said to
me on the phone.
➢ They do seem to have the witness information now to the claim which was given on the phone to KGM on the
09/12/2013
➢ which they in the pass told me they did not have. Mr. C Clancy had to in the end go and get the file out as
there was so much mess on their system, he needed to see what had been done in the file.
➢ They did call Miss Hue who is the witness and got her email address and they sent her an email on the
05/02/2014, but since this time, they have not heard from her.
➢ I said to Mr. C Clancy with the mess up with Simon email address and not taking down the correct email does
it not seem something is wrong if Miss Hue was willing to give you her email then why would she not have
filled in the information to ask her for.