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Additional Email Attachments & Emails / Issue:
1. 36
Anita.Ayi@financial-ombudsman.org.uk_11.20.2014_Mr S Cordell's complaint about KGM Underwriting
Ag
20/11/2014
/ Page Numbers: 262,263,264
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262,
From: Ayi, Anita
Anita.Ayi@fmandal-ombudsman.org.uk
Sent: 20 November 2014 17:30
To: lorraine32@blueyonder.co.uk
Subject: Mr S Cordell's complaint about KGM Underwriting Agencies Limited (Our ref: 16352175)
Attachments: Cordell CF.rtf
Dear Ms Cordell
➢ Mr S Cordell's complaint about KGM Underwriting Agencies Limited
➢ Thank you for getting in touch with us. Our consumer leaflet explains our role - so do read through and
have a look at how we can help: www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm
➢ As you can see, before we can take on a complaint, the business involved must have the chance to put
things right.
what happens next
➢ I've written to the business to let them know about the complaint.
➢ They should contact you soon to tell you they are looking into what's happened - and to ask for more
details if they need them.
➢ If you don't hear from the business within the next few days, you can contact them using the details
below - mentioning that we have already written to them.
➢ They should give you their final response to the complaint - in writing - within eight weeks of the date
they first received it.
➢ The business's final response should summarise the complaint and give you their final say. It should also
tell you that you can refer the complaint to us if you're not happy - which you have to do within six
months.
➢ In case you need it, the business's address is:
KGM Underwriting Agencies Limited
KGM House
George Lane
London
E18 1RX
263,
once you have a final response - or after eight weeks
➢ If you're not happy with the business's final response - or if eight weeks pass and you haven't received it -
then please fill in the enclosed complaint form and send it to us.
➢ Please also send us a copy of the final response and any other information you think is important to the
complaint.