Page 884 - Driving Ban Simulation 1

1. The policy was incepted on the 23/2/2013 allowing Mr Simon Cordell only to drive at
Comprehensive cover
2. The vehicles covered at inception were -
3. Ford Zetec registration MA57LDY.
4. Ford Transit registration CX52JRZ.
5. Use allowed was Social Domestic & Pleasure & or Motor Trade purposes only.
KGM Motor Insurance KGM House 14 Eastwood Close South Woodford London E18 1RZ UK
T +44 (0)20 8530 7351
F +44 (0)20 8530 8547
T +44 (0)844 412 6412
Claims F +44 (0)20 8530 7037
Claims www.kgminsurance.co.uk
www.canopius.com
Registered in England and Wales No 01514453 Registered Office Gallery 9 One Lime Street London
EC3M 7HA KGM Motor Insurance is a brand name tor business written by Syndicate 260 which is
managed by Canopius Managing Agents Limited Authorised by the Prudential Regulation Authority and
regulated by the Financial Conduct Authority and the Prudential Regulation Authority
203,
KGM
➢ I have become involved in this matter following receipt of a Data Subject Access request and a complaint
letter from Simon and Lorraine Cordell.
➢ During the course of my investigations to establish all the facts before responding to the letter of
complaint it has been necessary for me to obtain and listen to various phone calls between the client and
Underwriters, the Broker and Underwriters, Underwriters and the Police compound and the original call
from the officer at the roadside and Underwriters.
➢ I feel I have now reached a good understanding of the sequence of events and as a result have provided
both a Letter of Indemnity and 2 relevant call recordings to Lorraine and Simon Cordell to support their
appeal.
➢ Josephine Ward has requested that in addition to this I provide a section 9 statement and confirm the
following points -
1. I have been able to search and locate, I believe, all of the relevant call recordings connected to this
matter.
2. I have located in total 8 call recordings but have provided the 2 relevant calls being the call from the
officer at the roadside talking to Underwriters and the call from Underwriters to the Police compound.
3. The fact that I have been able to search for and locate these calls proves to me that our call recording
equipment was functioning correctly, certainly on the days in question, on the few occasions it’s not
working the result is that you cannot locate any call recordings.
4. I would confirm that the 2 calls I have provided to Simon and Lorraine are authentic and have come
from KGM call recording systems.
➢ These 2 calls specifically are -
5. The call made to Underwriters by the Police officer on the 14/11/2013
6. The call made by Kelly Tiller to the Police compound on the 26/11/2013
7. I would confirm that I was searching for and located these call recordings on the 23/1/2015
8. I would confirm that I e-mailed these call recordings across along with the Letter of Indemnity to
Simon & Lorraine Cordell on the 30/1/2015.
Signature:
➢ If I can be of any further assistance, please do not hesitate to contact me.
➢ These notes/documents were created or received by a person in the course of trade, business, profession
or other occupation, or as the holder of a paid or unpaid office and the information contained in the