Page 200 - Driving Ban Simulation 1

The Ringing Sound starts:--
Caller Assistant: Good afternoon accounts.
Police Officer: Hi there it is PC Geoghegan, from hmm the Metropolitan Police.
Caller Assistant: Hello there.
Police Officer: I am trying to speak to someone about a policy of insurance, hum a gentleman, seems to
claim to hold with you.
Caller Assistant: OK, right can you just wait a minute and I will pass you on to underwriters.
Police Officer: That would be great thank you cheers.
Caller Assistant: OK
Ringing Sound starts:--
Caller Assistant: Good afternoon Carl speaking; how can I help you?
Police officer: Hi there it is PC Geoghegan from the Metropolitan Police, hum I have got; a gentleman
stopped, and he has produced a certificate that is hum from KGM
Caller Assistant: Hmm, hmm, yes,
Police officer: Hmm, and I just wanted to clarify just some limitations on the use.
Caller Assistant: OK, Have you got a policy number at all pleas
Police Officer: Year I do year, I have got it hmm mike tango 3574694
Caller Assistant: yes, all right hmm; ah, it is a motor trade policy I might have to forward you to another
department, as I am not very well-trained it this case
Police Officer: Yes that is fine.
Caller Assistant: So hold, on one minute.
Police Officer: Yep, sure.
Silence---
Caller Assistant: Hi you have been passed through to Jessica how could I help.
Police Officer: Hi there I am PC Geoghegan from the Metropolitan Police I have got a
gentleman stopped, who has produced a certificate of insurance.
Caller Assistant: Yes.
Police Officer: That got issued by KGM insurance I have got a policy number and the other details on
their.
Caller Assistant: Yes, I have got the policy number, I have got that up now on my computer screen how
is it that I can help you.
Police Officer: Well basically it is down showing use for stamp and motor trade purposes.
Caller Assistant: Hmm, Hmm.
Police Officer: Hmm, looking at the vertical it has got a load of tools in, hmm obviously workmen doing
sort of work doing odd sort of work odd jobs here and there
Caller Assistant: Yes.
Police Officer: Is that something that motor trade would cover,
Caller Assistant: No.
Police Officer: No.
Caller Assistant: We just cover motor traders only and stamp, that is it we would not cover him for any
other occupation.
Police Officer: Right, Right, He is claiming that he brought the Vehicles today, or yesterday and he is
not able to produce any prove that he has actually done that.
Caller Assistant: Right.
Police Officer: Does he have to notify you of any Vehicles that he has got in change?
Caller Assistant: What it is ah when a client purses a vehicle they have fourteen days to make us aware
and if in them fourteen days they do not make us aware, then they are not covered.
Police Officer: OK.