Page 202 - Driving Ban Simulation 1

S Cordell call from police 141113 Recording
Thank you for calling KGM introduction…………. select correct dept from the following:
Thank you for calling KGN accounts department
To speak to an account handler please press 1
Female: Hello KGM
PC G: Hi there it is PC Geoghan from the Met Police I need to speak to someone about a policy
of insurance a gentleman claims to have with you
Female: Okay if you hold the line, I will pass you through to our underwriting department
Carl KGM: Good afternoon Carl speaking how can I help
PC G: Hi there it’s PC Geoghan from the Metropolitan Police I’ve got a gentleman stopped and
he has produced a certificate of insurance from KGM, and I just wanted to clarify some of the
limitation on the use.
Carl: Okay do you have a policy number
PC G: Yeah, I do it’s MT3574694.
Carl: It’s a Motor trade policy. Yeah, I might have to forward you to another Department
PC G: Yeah sure
Jessica: Hi you have been passed through to Jessica from KGM how I can help
PC G: I have a gentleman here who has been stopped with an insurance certificate issued by
KGM. I’ve got a policy number and other details
Jessica: Okay I can see that from my screen
PC G: Basically, it says motor trade and SDWP and use motor trade purposes– Looking at
vehicle it’s got a load of tools in, and they appear to be workmen doing sort of work odd jobs
here and there. Is that something motor trade would cover?
Jessica: No, he just covered for road trade, road risk only and SDWP and would not cover for
any other occupation
PC G: Okay right, right. He’s claimed he bought the vehicle today or yesterday and he’s not
able to produce any proof that he has done that
Jessica: Rights
PC G: Erm does he have to notify you of any vehicles
Jessica: When a client purchases a vehicle, they have 14 days to make us aware. If they didn’t
within 14 days, they don’t make us aware then they’re not covered but anything like this
happened we do need proof to show that he had only had it within the 14 days otherwise it
would not cover it we need to obviously we would not ask for proof normally but say if he has
like pulled over now, we will ask because he could just say he bought it yesterday or a week ago
and we would still cover him.
PC G So it definitely does not cover him on the if he literally going around with tools in the van
doing jobs that is not something, he is covered for
Jessica Certainly not
PC G: That’s not something he is covered for
Jessica: No certainly not
PC G Can I just get your name obviously for my notes
Name: Jessica Kempton DOB 02.02.1992 Phone: 0208 530 1822
Underwriting Department
PC G Thanks very much for your help
22.11.2013 Emails:
vrescharlton@met.police.uk at 17.14 hrs – no reply
charltondocuments@met.police.uk – forwarded email of 22.11.2013.
This email was sent on 24.11.2013 at 13.33 hrs