Page 596 - Driving Ban Simulation 1

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lorraine32@blueyonder.co.uk_01.22.2015_RE
Notification Case No 80792014 - MT3574694
22/01/2015
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Additional Email Attachments & Emails / Issue:
1. 45
complaints@lloyds.com_01.22.2015_Notification Case No 80792014 - MT3574694_001
22/01/2015
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319,
From: Complaints complaints@lloyds.com
Sent: 22 January 2015 12:08
To: lorraine32@blueyonder.co.uk'
Subject: Notification Case No 8079/2014 - MT3574694
Attachments: S Cordell Cert KGM_ 2013-2014_Colour.pdf
Information we need.pdf
Dear Mr Cordell,
➢ Thank you for your emails.
➢ I note that you have been liaising with Canopius in regard to your complaint and from the correspondence
we have on file that it is your intention to go to court.
➢ Lloyd's complaints procedure is to offer policyholders the option for a review by Lloyd's, should they
remain dissatisfied with the way in which their complaint has been handled.
➢ This is an independent review by a case officer at Lloyd's.
➢ However please note once a complaint becomes the subject of a court case Lloyd's can take no further
action and we would have to cease our investigation.
➢ Therefore, please can you confirm whether you are providing these emails for information only or whether
you wish Lloyd's to review your case in place of potential court proceedings.
Kind regards
Cheryl
Mrs Cheryl Shannon Case Officer Complaints Lloyd's
Telephone +44 (0)1634 39 5693 www.lloyds.com
SAVE PAPER - THINK BEFORE YOU PRINT

From: Lorraine Cordell
Mailto: lorraine32@blueyonder.co.uk
Sent: 21 January 2015 22:53
To: Andrew.Austin@canopius.com
Cc: Complaints