Page 599 - Driving Ban Simulation 1

Regards
Simon Cordell

From: Austin, Andrew mailto: Andrew.Austin@canopius.com
Sent: 21 January 2015 11:54
To: 'Lorraine Cordell'
Subject: RE: MT3574694
Dear Mr Cordell Thank you for your email.
My letter dated 22/12/14 requests the following documentary evidence from you
With regards to any losses that may have been incurred as a result of the above, I confirm as detailed in my
previous letter, I require the following: -
Confirmation of the points you raised to the Financial Ombudsman when you verbally submitted your
complaint and the outcome you are looking to achieve.
Full details of the losses that you have incurred as a direct result of your complaint and full documentary
evidence supporting this.
Confirmation of dates of any convictions or costs imposed directly as a result of your complaint, including
full documentary evidence supporting this.
Once I receive all of the above, I will be happy to consider this further.
With regards to your subject access request. My letter of the 9/12/14 advised the following: -
Following our initial investigations, we note that you submitted a subject access request to your Broker.
Should you wish to proceed with this, please can you formally request this in writing to our Data Protection
Officer at the address detailed at the foot of the letter including a cheque payable to KGM Insurance for the
sum of £10.00. Alternatively, you may wish to wait until our full investigations have been finalised.
Can you please confirm how you wish to proceed with that request?
Should you not be in receipt of any of the letters I refer to advise me above, please and I will ensure copies
are sent to you immediately.
I await your reply
Andrew Austin
Deputy Underwriting Operations Manager | KGM Motor Insurance Member of the UK Specialty Division of
Canopius Group KGM House | 14 Eastwood Close | London | E18 1RZ

From: Lorraine Cordell
Mailto: lorraine32@blueyonder.co.uk
Sent: 21 January 2015 11:31
To: Austin, Andrew
Cc: complaints@lloyds.com
Subject: RE: MT3574694
323,
To Whom It May Concern:
I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and spoken to
Broadsure Direct who took the policy of insurance out policy no: MT3574694
I have been asking for information from KGM since 2013 and have heard nothing back.
When the policy was taken out there was some reason it did not show up on the MID database Broadsure
Direct and KGM was aware of this.
Due to this fact I had my vehicles were sized a number of times I believe 8 or 9 times in all, where I had to
pay the costs to get my vehicles out the compound each time. In the week when I was pulled by police it was
not so bad as the insurance company was opened so when I showed the police my policy, they could call the
insurance company.