Page 618 - Driving Ban Simulation 1

From: Lorraine Cordell mailto: lorraine32@bluevonder.co.uk
Sent: 21 January 2015 11:31
To: Austin, Andrew
337,
Cc: complaints@lloyds.com
Subject: RE: MT3574694
To Whom It May Concern:
I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and spoken to
Broadsure Direct who took the policy of insurance out policy no: MT3574694
I have been asking for information from KGM since 2013 and have heard nothing back.
When the policy was taken out there was some reason it did not show up on the MID database Broadsure
Direct and KGM was aware of this.
Due to this fact I had my vehicles were sized a number of times I believe 8 or 9 times in all, where I had to
pay the costs to get my vehicles out the compound each time. In the week when I was pulled by police it was
not so bad as the insurance company was opened so when I showed the police my policy, they could call the
insurance company.
The seizers happened mostly at the weekend mostly due to the insurance company being closed and the
police could not talk to anyone even when I had my policy on me at all times to prove I did in fact have
insurance.
I made many calls to the police, Broadsure Direct, KGM and the people who run the MID database, but the
issue did not go away, and my vehicles still did not show up on the MID database.
There was also a time in Nov 2013 when my van was sized this was due to KGM telling the police I was not
insured due to the police telling KGM that I had tools in my van. Which was a lie by the police as I did not
have anything in my van. Kelly Tiller from the trade section was dealing with this and a few days later I got a
letter from KGM saying they was going to cancel my policy. As you can understand I was very upset over
this as I had done nothing wrong.
At this time lots of calls was both made to KMG and Broadsure to stop the cancelation of my insurance
policy, I spoke to Kelly Tiller many times, but she believed the police and I had no say in the matter. The
police were off duty so I could not speak to them, and Kelly Tiller was saying unless I could prove I did not
have any tools in my van then the insurance policy would be cancelled which was very unfair as I had done
nothing wrong, I knew I never had any tools.
But I also asked Kelly Tiller did the police tell her what tools was meant to be in my van, to which she said
no. KGM was not even aware I had mechanics trade on my policy so if my mechanics tools had been in my
van at the time my insurance would still have been cancelled which to me what was the point in having
insurance?
I then spoke to a wonderful operator at the police when I called told her what had gone on and was told by
her to go to the police compound as when any vehicles are taken there, they have to do a full list of items that
are in the vehicles as they are in fact legible if something goes missing. Over that weekend I sent emails to
the compound and forwarded them to Broadsure as my insurance was due to be cancelled on the Monday. On
Monday I got an email from Broadsure direct asking me to go to the compound as Kelly Tiller had no luck
getting a reply from them also, and once there to call Kelly Tiller due to the time on the Monday I got the
email it would have been too late to go the compound and get a call to Kelly Tiller as she would have ended
work for that day so I sent an email saying I would be going there early the next morning.
I went the next day and asked to speak to the manager of the compound who in fact looked up my van and
said nothing was in there, there was not tools I called Kelly Tiller and the manager of the compound spoke to
her and confirmed there was nothing in the van when it was taken there by police and that I had put thing in
the van when I had taken it out of the compound.