Page 679 - Driving Ban Simulation 1

➢ We have yet to issue a final response to your complaint and I would assure you we will do this as soon as
we have received your response to the above points.
Regards
Peter Wood
UK Specialty Operations Manager |
UK Specialty Division of Canopius Group
KGM House | 14 Eastwood Close | London | E18 1RZ
D +44 (0) 20 8530 9120 | www.kgminsurance.co.uk | www.canopius.com

From: Lorraine Cordell <lorraine32@blueyonder. co.uk>
To: Andrew.Austin@canopius.com <Andrew.Austin@canopius.com>
Subject: FW: MT3574694
Dear Andrew
Please see attached Insurance, which will show you full details of his insurance policy and dates covered.
Yes, we do want full discloser so this mater can be sorted out by the court
365,
and I can send the information over to the CPS for the case of the 14/11/2013 where the police officer told
KGM I had tools in my van to void my insurance. Kelly Tiller from the trade section and Jessica know fully
what went on and it was Jessica that took the phone call from the police officer. After this I believe Kelly
Tiller took over dealing with my policy and she was the one that had the say to cancel my policy and she was
the one that believed the police until I went to the police compound and spoke to the manager there where he
spoke to Kelly Tiller. If I had not done this Kelly Tiller would have cancelled my policy of insurance and I
have all the emails to prove this.
After Kelly Tiller found out I was not lying about having no tools in my van the insurance policy was kept in
place, I did ask Kelly Tiller on more than once to send me the information and put data requests in which was
not replied to. Now I have been found guilty when Kelly Tiller knows the truth that there was not tools and
the police officer lied to KGM on the phone call.
I am the one that has suffered over all this not just on this case but all the times I have been taken to court for
no insurance over the year my policy run with KGM due to it not showing on the MID database.
You should have all the emails already from Broadsure Direct and many was sent by them to KGM as I was
told KGM could not talk to me, and I had to deal with Broadsure Direct about my policy Martin Jenkins from
Broadsure Direct should also have copies of all emails as I do.
I have spoken to DVLA today and asked for the data of how many times points was put on my licence due to
not getting summons from police and then dealing with cases I knew nothing about and then I had to get the
cases reopened, I have to write them a letter and they will send the data I have asked for in the post.
I do have a lot of letters which I will sort out scan and send over. But the 1st part I want to deal with is the
court case I was found guilty at and have put an appeal in that is the most important to me right now.
We can deal with everything else once I get all the data scanned as there is
366,
really a lot and it was all due to KGM not sorting out why my insurance was not showing on the MID
database. The seizers alone have left me out of pocket by around £1700.00. That is without all the days I have
not been able to work due to my driving licence being messed up and showing points for no insurance. All
the time going back and forward to the compound to collect my vehicles, and everything else I have had to
deal with the courts when in fact I had done nothing wrong.
I have tried to deal with this for months and months without going to the ombudsman and KGM has taken no
notice, it has taken me to go to the ombudsman for KGM to take any notice and I don’t feel anyone would be
happy with this sort of service from KGM let alone any company doing this and causing someone so much
suffering.