Page 903 - Driving Ban Simulation 1

Web: www.cps.gov.uk/London
*********************************************************************+
This email is private and is intended only for the addressee and any copy recipients. If you are not an
intended recipient, please advise the sender immediately by reply email and delete this message and any
attachments without retaining a copy. Activity and use of CPS Connect systems, the Government Secure
Intranet, and the Criminal Justice Extranet is monitored to secure their effective operation and for other
lawful business purposes. Communications using these systems will also be monitored and may be recorded
to secure effective operation and for other lawful business purposes.
*********************************************************************

65.
Additional Email Attachments & Emails / Issue:
1. 65
London VR R and complaints @cps.gsi.gov.uk_02.11.2015_Thank you for your email
11/02/2015
/ Page Numbers: 545
--
545,
From: London VR R and complaints
London VR R and complaints @cps.gsi.gov.uk
Sent: 11 February 2015 12:01
To: Lorraine Cordell
Subject: Thank you for your email
Dear Recipient,
➢ Thank you for your email to CPS London.
➢ If your e-mail concerns a request for review under the Victims' Right to Review scheme
➢ This is a formal acknowledgment that we have received your request.
➢ We will provide a response within 10 working days and, in the meantime,
➢ we will contact you if there is anything we need to clarify or if we need any additional information.
➢ If your email is a complaint against the CPS
➢ This is a formal acknowledgement that your complaint has been received.
➢ We will provide a full response to your complaint within 20 working days.
➢ If we are unable to respond within this timescale, we will contact you to advise when a response will be
received.
➢ We will contact you either by email or phone if there is anything we need to clarify or if we need any
additional information.
➢ If your email provides positive or negative feedback
➢ This is a formal acknowledgement that we have received your positive or negative feedback, and a reply
may be given where required.
➢ All feedback received is logged and analysed in order to identify service improvements.
➢ The CPS is committed to delivering excellent service standards and will utilise public feedback to
identify and develop good practice.
➢ We thank you for taking the time to write to us.
Please find below a link to the Feedback and Complaints Guidance:
http://www.cps.gov.uk/contact/feedback_and_complaints/complaints_guidance_english.pdf This e-mail is
private and is intended only for the addressee and any copy recipients.
If you are not an intended recipient, please advise the sender immediately by reply e-mail and delete this
message and any attachments without retaining a copy.