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5
The Enfield Gov / Email’s Issue:
393. Ayi, Anita_ Mr S Cordell's complaint about KGM Underwriting Agencies Limited (Our ref_
16352175)
/ Page Numbers: 1173,1174,
From: Ayi, Anita
Anita.Ayi@financialombudsman.org.uk
Sent: 20 November 2014 17:30
To: 'lorraine32@blueyonder.co.uk'
Subject: Mr S Cordell's complaint about KGM Underwriting Agencies Limited
(Our ref: 16352175)
Attachments: Cordell CF.rtf
Dear Ms Cordell
➢ Mr S Cordell’s complaint about KGM Underwriting Agencies Limited
➢ Thank you for getting in touch with us.
➢ Our consumer leaflet explains our role – so do read through and have
➢ a look at how we can help:
➢ www.financial‐ombudsman.org.uk/publications/consumer‐leaflet.htm
➢ As you can see, before we can take on a complaint, the business involved must have the chance to put
things
➢ right.
➢ what happens next, I’ve written to the business to let them know about the complaint.
➢ They should contact you soon to tell you they are looking into what’s happened
➢ and to ask for more details if they need them.
➢ If you don’t hear from the business within the next few days, you can contact them using the details
below –
➢ mentioning that we have already written to them.
➢ They should give you their final response to the complaint in writing
➢ within eight weeks of the date, they first received it.
➢ The business’s final response should summarise the complaint and give you their final say.
➢ It should also tell you that you can refer the complaint to us if you’re not happy
➢ which you have to do within six months. In case you need it, the business’s address is:
KGM Underwriting Agencies Limited
KGM House
George Lane
London
E18 1RX
➢ once you have a final response – or after eight weeks