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➢ If you’re not happy with the business’s final response
➢ or if eight weeks pass and you haven’t received it
➢ then please fill in the enclosed complaint form and send it to us.
➢ Please also send us a copy of the final response and any other information you think is important to the
complaint.
➢ There’s no need to send us any original documents.
➢ We don’t normally pay the professional fees – in full or in part – of any solicitor, accountant or other paid
adviser that a consumer might use to bring a complaint to us. We won’t take any more action unless you
contact us again.
➢ If you would like more information about us,
➢ please see our website –
➢ www.financial‐ombudsman.org.uk.
Yours sincerely
1174,
Anita Ayi
Consumer Consultant
Anita Ayi | Consumer Consultant
Tel: 020 3716 9790
Fax: 020 3716 9791|Financial Ombudsman Service |
Exchange Tower, London, E14 9SR
This email is covered by our email disclaimer.
This email was sent from Financial Ombudsman Service Ltd. Registered in England and Wales. Registered
Number: 3725015. Registered Office: Exchange Tower, London, E14 9SR, United Kingdom.

6
The Enfield Gov / Email’s Issue:
394. Lorraine Cordell _Re_ Mr S Cordell's complaint about KGM Underwriting Agencies Limited (Our
ref_ 1
/ Page Numbers: 1175,1176,
From: Lorraine Cordell [lorraine32@blueyonder.co.uk]
Sent: 20 November 2014 20:09
To: 'Ayi, Anita'
Subject: RE: Mr S Cordell's complaint about KGM Underwriting Agencies Limited
(Our ref: 16352175)
Hello
➢ Thank you for the email to the complaint but I cannot see the attached form which my son would need to
look over and write anything else that has not been written and sign and send back.
➢ Could you please attach the form so that this can be done?
Regards
Lorraine

From: Ayi, Anita [Mail To: Anita.Ayi@financialombudsman.org.uk]
Sent: 20 November 2014 17:30
To: 'lorraine32@blueyonder.co.uk'
Subject: Mr S Cordell's complaint about KGM Underwriting Agencies Limited
(Our ref: 16352175)
Dear Ms Cordell
➢ Mr S Cordell’s complaint about KGM Underwriting Agencies Limited