Page 509 - Driving Ban Simulation 1

➢ Thank you for getting in touch with us.
➢ Our consumer leaflet explains our role – so do read through and have
➢ a look at how we can help:
➢ www.financial‐ombudsman.org.uk/publications/consumer‐leaflet.htm
➢ As you can see, before we can take on a complaint, the business involved must have the chance to put
things
➢ right.
➢ what happens next, I’ve written to the business to let them know about the complaint.
➢ They should contact you soon to tell you they are looking into what’s happened
➢ and to ask for more details if they need them.
➢ If you don’t hear from the business within the next few days, you can contact them using the details
below –
➢ mentioning that we have already written to them.
➢ They should give you their final response to the complaint in writing
➢ within eight weeks of the date, they first received it.
➢ The business’s final response should summarise the complaint and give you their final say.
➢ It should also tell you that you can refer the complaint to us if you’re not happy
➢ which you have to do within six months. In case you need it, the business’s address is:
KGM Underwriting Agencies Limited
KGM House
George Lane
London
E18 1RX
➢ once you have a final response – or after eight weeks
➢ If you’re not happy with the business’s final response
➢ or if eight weeks pass and you haven’t received it
➢ then please fill in the enclosed complaint form and send it to us.
➢ Please also send us a copy of the final response and any other information you think is important to the
complaint.
➢ There’s no need to send us any original documents.
➢ We don’t normally pay the professional fees – in full or in part – of any solicitor, accountant or other paid
adviser that a consumer might use to bring a complaint to us. We won’t take any more action unless you
contact us again.
➢ If you would like more information about us,
➢ please see our website –
➢ www.financial‐ombudsman.org.uk.
Yours sincerely
1176,
Anita Ayi
Consumer Consultant
Anita Ayi | Consumer Consultant
Tel: 020 3716 9790
Fax: 020 3716 9791|Financial Ombudsman Service |
Exchange Tower, London, E14 9SR
This email is covered by our email disclaimer.
This email was sent from Financial Ombudsman Service Ltd. Registered in England and Wales. Registered
Number: 3725015. Registered Office: Exchange Tower, London, E14 9SR, United Kingdom.

21/11/2014 11:30:00 X7