Page 723 - Driving Ban Simulation 1

➢ Unfortunately, Andy has been called away due to a family emergency, in his absence I have picked this
matter up.
➢ The first order of business to my mind is dealing with the Court case, can you confirm when the date has
been set for the hearing please?
➢ My thought is that we provide a Letter of Indemnity that basically confirms that you had a valid policy in
force between said dates and on what vehicles, this should satisfy the Courts but if they need anything
else, we will be happy to assist, just let me know what you require.
➢ I understand you were stopped several times and had vehicles seized, you are in the process of obtaining
evidence of these vehicle seizures and the costs incurred by you as a result for us to consider
compensation.
➢ When you have gathered this please forward the evidence to us as soon as possible.
➢ There is also the matter of your Data Subject Access Request.
➢ I have spent some time today tracking down recorded calls and various communications and hove
notified our Data Protection Officer of your request.
➢ I can see that you have made a request, any request should correctly be sent on for the attention of the
Data Protection Officer along with a £10 fee.
➢ Your request was addressed generally to KGM with no fee, and it would appear not actioned.
➢ The underwriter dealing with your request should have asked immediately for the fee payment and
escalated your request accordingly.
➢ This was not done for which I must apologise, as a result we will waive the fee requirement and I would
confirm this is now in hand.
➢ We have yet to issue a final response to your complaint and I would assure you we will do this as soon as
we have received your response to the above points.
440,
Regards
Peter Wood
UK Specialty Operations Manager |
UK Specialty Division of Canopius Group
KGM House | 14 Eastwood Close | London | E18 1RZ
D +44 (0) 20 8530 9120 | www.kgminsurance.co.uk | www.canopius.com

From: Lorraine Cordell <lorraine32@blueyonder.co.uk>
To: Andrew.Austin@,canopius.com <Andrew.Austin@canopius.com>
Subject: FW: MT3574694
Dear Andrew
Please see attached Insurance, which will show you full details of his insurance policy and dates covered.
Yes, we do want full discloser so this mater can be sorted out by the court, and I can send the information
over to the CPS for the case of the 14/11/2013 where the police officer told KGM I had tools in my van to
void my insurance. Kelly Tiller from the trade section and Jessica know fully what went on and it was
Jessica that took the phone call from the police officer. After this I believe Kelly Tiller took over dealing
with my policy and she was the one that had the say to cancel my policy and she was the one that believed
the police until I went to the police compound and spoke to the manager there where he spoke to Kelly
Tiller. If I had not done this Kelly Tiller would have cancelled my policy of insurance and I have all the
emails to prove this.
After Kelly Tiller found out I was not lying about having no tools in my van the insurance policy was kept
in place, I did ask Kelly Tiller on more than once to send me the information and put data requests in which
was not replied to. Now I have been found guilty when Kelly Tiller knows the truth that there was not tools
and the police officer lied to KGM on the phone call.
I am the one that has suffered over all this not just on this case but all