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12 How to Complain

12.1 Complaints to QBE
The insured can complain about this policy by contacting its broker or where the insured’s
policy is insured by QBE Europe SA/NV, QBE UK Limited or the insurer is or includes a
Lloyd’s syndicate write to:
Customer Relations, QBE European Operations, 30 Fenchurch Street, London EC3M 3BD
Email: CustomerRelations@uk.qbe.com

Telephone: 020 7105 5988

12.2 The UK Financial Ombudsman Service (UK FOS)
If the insured feels that its complaint has not been satisfactorily resolved, the insured may
be eligible to contact the UK FOS to review the complaint. Information about the eligibility
criteria is available on the UK FOS website: https://www.financial-
ombudsman.org.uk/consumers/how-to-complain.

The insured can contact the UK FOS via its website, or write to Exchange Tower, London
E14 9SR, Tel: +44 (0)800 023 4567.

12.3 Financial Services Compensation Scheme (FSCS)
The insured may be entitled to compensation from the FSCS if the insurer is unable to
meet its obligations under the policy. Further information is available from www.fscs.org.uk,
or the insured can write to the Financial Services Compensation Scheme, PO Box 300,
Mitcheldean, GL17 1DY.

PPBL010121 Public Authority Combined Liability Insurance Policy (UK) Page 48 of 48