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➢  this case was heard at court and due to not having the information I needed to prove the police office was
           not telling the truth I was found guilty and disqualified from driving for 6 months due to repeat offending
           of no insurance.
       ➢  I have appealed this as I was insured but need the data which KGM hold to prove this, but they will not
           give me it.
       ➢  This case is due to go to the crown court I have not got a date yet but if I can get the information to the
           CPS it will not need to go to appeal.
       ➢  I have asked KGM again in Nov 2014 for the information and written what would be needed just for this
           case, and they still have not sent it and I being asked for information.
       ➢  ATM as it stands KGM have failed to comply with 3 Subject access requests under the Data Protection Act
           1998 and follow the correct protocol for acting on a Subject access request under the Data Protection Act
           1998.
       ➢  All this is having a huge impact on my life not being able to drive due to points on my driving licence
           which in fact was clean now I have such a mess to sort out just to get all of this sorted when I was in fact
           insured and had paid for my insurance and have done nothing wrong.
       ➢  Yes, I am very upset over all of this and KGM is not helping I have been asking and asking and getting
           nowhere I should not be going through this.
       ➢  Yes, I do want my money back I have lost but right now I want these court cases to be dealt with and for
           my driving licence to go back to being clean with no points this is the most important part for me but KGM
           does not seem to understand this and this is upsetting me even more, the insurance I took out with KGM
           has turned into a nightmare and I don’t know when this is going to end and they are going to deal with this
           matter so I can clear my name with DVLA and the courts.
       ➢  I am forwarding you all the emails I am sending so you can see what is going on and keep updated.
       ➢  As you can see, I am not getting very far with the information I need to clear my name with the courts and
           DVLA.
       ➢  If KGM fail to comply with the Subject access request under the Data Protection Act 1998 and give me the
           information I need within 7 days I will be putting it in your hands to deal with all of the matters as this has
           been going on long enough.
        Regards
        Simon Cordell

        From: Complaints [Mail To: complaints@lloyds.com]
        Sent: 22 January 2015 12:08
        To: 'lorraine32@blueyonder.co.uk'
        Subject: Notification Case No 8079/2014 MT3574694
        Dear Mr. Cordell,
        1295,
        Thank you for your emails.
       ➢  I note that you have been liaising with Canopius in regard to your complaint and from the correspondence
           we have on file that it is your intention to go to court.
       ➢  Lloyd’s complaints procedure is to offer policyholders the option for a review by Lloyd’s, should they
           remain dissatisfied with the way in which their complaint has been handled.
       ➢  This is an independent review by a case officer at Lloyd’s.
       ➢  However please note once a complaint becomes the subject of a court case Lloyd’s can take no further
           action and we would have to cease our investigation.
       ➢  Therefore, please can you confirm whether you are providing these emails for information only or whether
           you wish Lloyd’s to review your case in place of potential court proceedings.
        Kind regards
        Cheryl
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