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have been finalised. Can you please confirm how you wish to proceed with that request? Should you
not be in receipt of any of the letters I refer to above, please advise me and I will ensure copies are sent
to you immediately. I await your reply
Andrew Austin
Deputy Underwriting Operations Manager | KGM Motor Insurance
Member of the UK Specialty Division of Canopius Group
KGM House | 14 Eastwood Close | London | E18 1RZ

From: Lorraine Cordell [Mail To: lorraine32@blueyonder.co.uk]
Sent: 21 January 2015 11:31
To: Austin, Andrew
Cc: complaints@lloyds.com
Subject: RE: MT3574694
To Whom It May Concern:
I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and spoken to
Broadsure Direct who took the policy of insurance out policy no: MT3574694 I have been asking for
information from KGM since 2013 and have heard nothing back. When the policy was taken out there was
some reason it did not show up on the MID database Broadsure Direct and KGM was aware of this. Due to
this fact I had my vehicles were sized a number of times I believe 8 or 9 times in all, where I had to pay the
costs to get my vehicles out the compound each time. In the week when I was pulled by police it was not so
bad as the insurance company was opened so when I showed the police my policy, they could call the
insurance company. The seizers happened mostly at the weekend mostly due to the insurance company being
closed and the police could not talk to anyone even when I had my policy on me at all times to prove I did in
fact have insurance. I made many calls to the police, Broadsure Direct, KGM and the people who run the
MID database, but the issue did not go away, and my vehicles still did not show up on the MID database.
There was also a time in Nov 2013 when my van was sized this was due to KGM telling the police I was not
insured due to the police telling KGM that I had tools in my van. Which was a lie by the police as I did not
have anything in my van. Kelly Tiller from the trade section was dealing with this and a few days later I got a
letter from KGM saying they was going to cancel my policy. As you can understand I was very upset over
this as I had done nothing wrong. At these times lots of calls was both made to KMG and Broadsure to stop
the cancelation of my insurance policy, I spoke to Kelly Tiller many times, but she believed the police and I
had no say in the matter. The police were off duty so I could not speak to them, and Kelly Tiller was saying
unless I could prove I did not have any tools in my van then the insurance policy would be cancelled which
was very unfair as I had done nothing wrong, I knew I never had any tools. But I also asked Kelly Tiller did
the police tell her what tools was meant to be in my van, to which she
1269,
said no. KGM was not even aware I had mechanics trade on my policy so if my mechanics tools had been in
my van at the time my insurance would still have been cancelled which to me what was the point in having
insurance?
I then spoke to a wonderful operator at the police when I called told her what had gone on and was told by
her to go to the police compound as when any vehicles are taken there, they have to do a full list of items that
are in the vehicles as they are in fact legible if something goes missing. Over that weekend I sent emails to
the compound and forwarded them to Broadsure as my insurance was due to be cancelled on the Monday. On
Monday I got an email from Broadsure direct asking me to go to the compound as Kelly Tiller had no luck
getting a reply from them also, and once there to call Kelly Tiller due to the time on the Monday I got the
email it would have been too late to go the compound and get a call to Kelly Tiller as she would have ended
work for that day so I sent an email saying I would be going there early the next morning. I went the next day
and asked to speak to the manager of the compound who in fact looked up my van and said nothing was in
there, there was not tools I called Kelly Tiller and the manager of the compound spoke to her and confirmed