Page 568 - Driving Ban Simulation 1

Dear Mr Cordell
Thank you for your email.
My letter dated 22/12/14 requests the following documentary evidence from you with regards to any losses
that may have been incurred as a result of the above, I confirm as detailed in my previous letter, I require the
following:
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1. Confirmation of the points you raised to the Financial Ombudsman when you verbally submitted your
complaint and the outcome you are looking to achieve.
2. Full details of the losses that you have incurred as a direct result of your complaint and full
documentary evidence supporting this.
3. Confirmation of dates of any convictions or costs imposed directly as a result of your complaint,
including full documentary evidence supporting this. Once I receive all of the above, I will be happy to
consider this further. With regards to your subject access request. My letter of the 9/12/14 advised the
following:
Following our initial investigations, we note that you submitted a subject access request to your Broker.
Should you wish to proceed with this, please can you formally request this in writing to our Data Protection
Officer at the address detailed at the foot of the letter including a cheque payable to KGM Insurance for the
sum of £10.00. Alternatively, you may wish to wait until our full investigations have been finalised. Can you
please confirm how you wish to proceed with that request? Should you not be in receipt of any of the letters I
refer to above, please advise me and I will ensure copies are sent to you immediately.
I await your reply
Andrew Austin
Deputy Underwriting Operations Manager | KGM Motor Insurance
Member of the UK Specialty Division of Canopius Group
KGM House | 14 Eastwood Close | London | E18 1RZ

From: Lorraine Cordell [Mail To:lorraine32@blueyonder.co.uk]
Sent: 21 January 2015 11:31
To: Austin, Andrew
Cc: complaints@lloyds.com
Subject: RE: MT3574694
To Whom It May Concern:
I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and spoken to
Broadsure Direct who took the policy of insurance out policy no: MT3574694 I have been asking for
information from KGM since 2013 and have heard nothing back. When the policy was taken out there was
some reason it did not show up on the MID database Broadsure Direct and KGM was aware of this. Due to
this fact I had my vehicles were sized a number of times I believe 8 or 9 times in all, where I had to pay the
costs to get my vehicles out the compound each time. In the week when I was pulled by police it was not so
bad as the insurance company was opened so when I showed the police my policy, they could call the
insurance company.
1264,
The seizers happened mostly at the weekend mostly due to the insurance company being closed and the
police could not talk to anyone even when I had my policy on me at all times to prove I did in fact have
insurance. I made many calls to the police, Broadsure Direct, KGM and the people who run the MID
database, but the issue did not go away, and my vehicles still did not show up on the MID database. There
was also a time in Nov 2013 when my van was sized this was due to KGM telling the police I was not insured
due to the police telling KGM that I had tools in my van. Which was a lie by the police as I did not have
anything in my van. Kelly Tiller from the trade section was dealing with this and a few days later I got a letter
from KGM saying they was going to cancel my policy. As you can understand I was very upset over this as I